Although very good in general, my order which was delivered by Evri looked as if it had been bashed about and the item’s packaging was squashed. It looks like some damaging went on somewhere during... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The items were as ordered but the lack of delivery tracking information was non existent also the lead time was quite long. This is not acceptable when the delivery charge is £25.00.
Easy site to use for items specifically for Bailey motorhomes and caravans. Bought a bed protector and sheet for a Bailey Adamo. A bit more expensive ( Hence one star removed),but fits perfectly and a... もっと見る
企業が回答しました
Easy to find the correct replacement item due to being able to see compatibility with Caravans’s model and year. Item despatched and arrived within a couple of days.
企業情報
当該企業による記述
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
連絡先
4.2
ほぼ満足
6737件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Product had parts missing contacted
Product had parts missing contacted
Them sent wrong part out despite taking photo of
What was missing from parts inventory paperwork contacted again waiting response now 5 weeks and without missing part useless claims will make contact on their response to this message 2 days in and no reply
2026年3月4日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We regret that you received an incorrect part and are still waiting for a resolution. We appreciate you bringing this to our attention. We will get a member of the team to respond to your email sent 15/03 as soon as possible.
Kindest regards
PRIMA Leisure Customer Service Team
Your computer system tells me I have…
Your computer system tells me I have the correct part but it’s nothing like it and when I’m told I can’t order the other part in stock if I wish to do so even when the computer says no where is the confidence then
2026年3月4日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We appreciate you bringing this to our attention. We're sorry the part wasn't correct and you couldn't order the in-stock alternative. Please can you send an email to info@primaleisure.com so we can help you obtain the correct part?
Kindest regards
PRIMA Leisure Customer Service Team
Useful, protective mats
Had these useful mats before and wanted a couple more to protect our worktops in the kitchen. Delivery took a bit longer than I thought but all ok otherwise.
2026年2月24日
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We're happy to hear that our mats are useful and something that you purchased again. We appreciate your feedback and apologize that the delivery took longer than expected.
Kindest regards
PRIMA Leisure Customer Service Team
Received my weight upgrade plate…
Received my weight upgrade plate sticker and very happy that I can now add a few extra items in our caravan.
2026年3月3日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We're happy to hear that the weight upgrade plate sticker meets your needs, allowing you to bring more items in your caravan. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Great speedy service.
2026年3月3日
PRIMA Leisure からの回答
Thank you for taking the time to review us,
We really appreciate your review letting us know of the service you experienced from our PRIMA team. Thank you again!
Kindest regards
PRIMA Leisure Customer Service Team
Caravan parts
Great service just what I needed for my new caravan great value for money as well
2026年3月3日
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We're happy to hear that our service met your needs for your new caravan, and we appreciate your feedback on the value. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
PRIMA Leisure からの回答
Thank you for taking the time to review us,
We really appreciate your review letting us know of your service and experience with delivery. Thank you again!
Kindest regards
PRIMA Leisure Customer Service Team
Excellent service
Excellent service. The lady I spoke to on the telephone was extremely helpful.
2026年3月3日
PRIMA Leisure からの回答
Thank you for taking the time to review us,
We're happy to hear that you received excellent service! We appreciate you letting us know that our team member was helpful. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent
Excellent customer service from start to finish, I had to email them had a reply the same day, all items ordered arrived within the allocated time, all items securely packaged.
Would recommend & I would buy from again
2026年2月24日
PRIMA Leisure からの回答
Thank you for such lovely feedback!
We're happy to hear that you had a great experience with our customer service and that your order arrived on time and was securely packaged. We appreciate your recommendation and look forward to serving you again in the future!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and efficient delivery
2026年2月24日
PRIMA Leisure からの回答
Thank you for taking the time to review us,
We're happy to hear that you received your delivery quickly and efficiently. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
very slow delivery
very slow delivery, no update to say not in stock took several weeks to send had to source else where and ended up two lots
2026年2月24日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We regret that the delivery was slow and that we didn't communicate stock issues promptly. If you would like to return the spare item you have received for a refund, you can view our returns policy on the Prima Leisure Website.
Kindest regards
PRIMA Leisure Customer Service Team
PRIMA Leisure からの回答
Thank you for such glowing feedback!
We're happy to hear that you had a great experience with our quick delivery service. Thank you for your positive feedback, we really appreciate it.
Kindest regards
PRIMA Leisure Customer Service Team
Order processed easily on website a nd…
Order processed easily on website a nd delivered next day.
2026年2月24日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We're happy to hear that your order was processed easily on our website and that you received it the next day. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful on phone.
Very helpful on phone.
Easy ordering online and good communication regarding delivery. And delighted with the replacement carpets for our caravan.
2026年3月2日
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We're happy to hear that our phone support and online ordering process were helpful. It's great to know you were delighted with the communication regarding your caravan carpet replacement. Thanks for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Website easy to use
2026年2月23日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We're happy to hear that our website was easy to use. Thank you for your feedback, we really do appreciate it.
Kindest regards
PRIMA Leisure Customer Service Team
Product availability is very good but…
Product availability is very good but feel the price is high
2026年3月2日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We appreciate your feedback on our product availability. We're constantly reviewing our pricing to ensure we remain competitive for our customers, so thank you for bringing it to our attention.
Kindest regards
PRIMA Leisure Customer Service Team
Product description was very accurate…
Product description was very accurate and the perfect replacement for our faulty one.
Very pleased all round and would use Prima again when we need other parts if they have them to offer.
2026年3月2日
PRIMA Leisure からの回答
Thank you for letting us know of your recent experience,
We're happy to hear that the product description was accurate and the replacement worked well for you. We appreciate your positive feedback and are glad you're pleased with your experience. We hope to assist you with any future parts needs.
Kindest regards
PRIMA Leisure Customer Service Team
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We're glad you found our service helpful and our stock plentiful. Thank you for your positive feedback, we really do appreciate it!
Kindest regards
PRIMA Leisure Customer Service Team
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We really appreciate you letting us know of your experience with our team. Thank you again!
Kindest regards
PRIMA Leisure Customer Service Team
Shame evri took a week to deliver a…
Shame evri took a week to deliver a next day package Nothing wrong with the item or service from the seller
2026年2月23日
PRIMA Leisure からの回答
Thank you for letting us know of your recent order,
We appreciate your positive feedback on our service and product. We're sorry Evri's delivery took longer than expected. We'll pass this on to the relevant team to prevent this happening in the future.
Kindest regards
PRIMA Leisure Customer Service Team
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