Took about 10 days to get the item despatched. After that, I could not track the item even though the e-mail said just click on the "track your item" link - it was not an actual link. After 2 more... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service purchasing and returns. great website with quality goods. tee shirts are such a good fit.
Horrendous, almost non-existent customer service. No phone line CS at all, only via eMail and you'll be lucky if they respond. Was send a shirt with a ripped button-hole which they are not respondin... もっと見る
Delivery of item took too long. I’ve had this issue with the company before. Boards short’s was smaller than expected. Top was perfect in size and comfort.
企業情報
当該企業による記述
Founded in 1969 in Torquay, Australia, Quiksilver has grown into one of the world’s most iconic surf‑inspired apparel and boardsports brands. Built on a deep connection to surf culture and a passion for outdoor adventure, the brand quickly became known for its innovative boardshorts and high‑performance gear designed for life on the wave, the mountain, and everywhere in between. Today, Quiksilver offers a wide range of products including surfwear, snow gear, apparel, footwear, and accessories for young‑minded, active individuals. Its signature offerings—ranging from technical boardshorts to lifestyle apparel—reflect a commitment to quality, durability, and authentic connection to action‑sports heritage. The brand also supports a global community of surfers, skaters, and snowboarders, sponsoring world‑class athletes and major international events. Driven by creativity, performance, and a love for the outdoors, Quiksilver continues to inspire generations who seek freedom, adventure, and a lifestyle shaped by the rhythm of the ocean and the mountains.
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Very happy with my order- Quality products and Efficent delivery
Quiksilver products are high quality and the delivery service was very efficient. Very happy with my shorts.
whats happened to one of my favourite…
whats happened to one of my favourite clothing companies.
dont expect your delivery quickly, and they "cant" (more like wont) cancel your order if youre waiting
disgrace
AVOID AT ALL COSTS!! Thieves!!
AVOID AT ALL COSTS!!! Placed an order via the website on the 5th of June, items took ages to arrive.
Sent items back following their own processes and it has been one month since I sent items back and so far no communication, nothing. They kept my money, won't reply to emails nor the online form. They are thieves!!
shocking customer service order placed…
shocking customer service order placed weeks ago with no updates on ETA. have emailed a number of times and keep getting autoreplies ......never again
Ordered two pair of flip flops and two…
Ordered two pair of flip flops and two hours later email saying one pair is out of stock and still nearly a week later refund hasn’t been issued…they second pair which were way to small more like a large size 5 ..I ordered a size 7 ..started a refund and quicksilver will deduct £5 from the refunded balance for postage…absolutely stressful company
Lack of communication on my order…
Lack of communication on my order status after multiple emails. I’ve been waiting for nearly 2 weeks for my order with no update
Non-existent customer service
Non-existent customer service - Refunds impossible. THEY HAVE NOW CLOSED THEIR TELEPHONE SERVICE COMPLETELY. Email is the only contact mechanism, which unfortunately appears to be unmanned. I would not order from here - they used to be fantastic but are now utterly useless.
i did not receive my full order
i did not receive my full order. as yet this has not been resolved request 3584056.
My order was just cancelled without any…
My order was just cancelled without any explanation
My order did not arrive in time for my…
My order did not arrive in time for my holiday, despite me ordering well in advance
Quicksilver are an extremely poor…
Quicksilver are an extremely poor company, their sizes are incorrect so always come up small and their customer service is non existent and shocking. Be warned they will also charge you for returning products, although you are charged for them sending them to you in the first place.
Brilliant products love Quiksilver stuff!
Brilliant products, great website and ordering, efficient and timely delivery-customer service support was effective and speedy with my enquiries-cannot find fault and no hesitation recommending 11/10
Products are excellent but...
Products are excellent. However, they take way too long to dispatch and customer service is non-existance.
Extremely slow delivery & Zero human support
Extremely slow delivery time with sod all Quicksilver updates on why it was delayed or when I could expect my delivery to arrive. Customer support was just an AI agent that would reply to my query, basically shutting my down and ignored me when I asked to speak to a human. Terrible experience on every front!
Great Quality Product & Quick Delivery
Impossible to get a refund, no customer service
Delivery takes a bit too long. Order sent in 2 parts without any notification about the first delivery. The trousers I ordered were good quality but way too long. I returned both items. They were received on the 25th of June and I still have no confirmation from the company about receiving the return and issuing my refund. When calling the customer service there is only a voicemail and after submiting a request on their website you only get an automated chat bot response. Their customer service is non existing. I had to use the Paypal resolution centre and now I'm waiting for a response. Do not order from the Quiksilver uk website if you might want to return your order. It will be a headache.
I've yet to receive the goods
My order was split after purchasing
My order was split after purchasing, therefore some items were delivered much later than expected. It is very difficult to contact customer service and in my experience did not receive a response after 3 attempts to contact.
Quiksilver for 40 years
I have been wearing Quiksilver for 40 years. Love it.
Paul - Newquay, UK
Good quality products and arrived as…
Good quality products and arrived as described
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