Took about 10 days to get the item despatched. After that, I could not track the item even though the e-mail said just click on the "track your item" link - it was not an actual link. After 2 more... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service purchasing and returns. great website with quality goods. tee shirts are such a good fit.
Horrendous, almost non-existent customer service. No phone line CS at all, only via eMail and you'll be lucky if they respond. Was send a shirt with a ripped button-hole which they are not respondin... もっと見る
Delivery of item took too long. I’ve had this issue with the company before. Boards short’s was smaller than expected. Top was perfect in size and comfort.
企業情報
当該企業による記述
Founded in 1969 in Torquay, Australia, Quiksilver has grown into one of the world’s most iconic surf‑inspired apparel and boardsports brands. Built on a deep connection to surf culture and a passion for outdoor adventure, the brand quickly became known for its innovative boardshorts and high‑performance gear designed for life on the wave, the mountain, and everywhere in between. Today, Quiksilver offers a wide range of products including surfwear, snow gear, apparel, footwear, and accessories for young‑minded, active individuals. Its signature offerings—ranging from technical boardshorts to lifestyle apparel—reflect a commitment to quality, durability, and authentic connection to action‑sports heritage. The brand also supports a global community of surfers, skaters, and snowboarders, sponsoring world‑class athletes and major international events. Driven by creativity, performance, and a love for the outdoors, Quiksilver continues to inspire generations who seek freedom, adventure, and a lifestyle shaped by the rhythm of the ocean and the mountains.
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My order was dispatched in two parts
My order was dispatched in two parts. One part has as yet not been delivered. Specifically the jacket.
I have had no contact from Quiksilver regarding this.
I m still waiting for a refund after 10 days of quick silver recieving the items back
I m still waiting for a refund after they received them on the 8th June. I ve waited the 10 days the FAQs says to wait for a refund. I ve contacted customer service and heard nothing back so far
Dreadful
Dreadful, ordered a top online over 7 days ago still no sign of dispatch suspect they will cancel my order. Customer service is awful just an automated message back no attempt made to answer my query. So disappointed with what is supposed to be an ionic brand.
Quick delivery and great quality as…
Quick delivery and great quality as always from quicksilver
A good-quality track jacket
A good-quality, stylish track jacket. It was delivered from France to London in a week. This isn't my first purchase from Quiksilver - as always, happy with the quality of the items.
Very poor communication
Very poor communication, delays with delivery and no tracking despite tracked. No delay info or dispatch info. Delivery arrived incomplete with no explanation, and no response to emails. Very long delays.
Very good product's I have used them…
Very good product's I have used them for years
This company is a scam.
This company is a scam.
Received wrong items, impossible to reach anyone. And if I do want a refund, I have to pay?
Please don't waste your time and hard earned money at Quiksilver.
Clear accurate descriptions and photos…
Clear accurate descriptions and photos of product.
Smooth ordering with fast delivery
Absolutely no customer service
Absolutely no customer service. They sent me the wrong size T-shirt and I filled out their contact us form and emailed them and have no had a response at all in now 2 weeks. Absolutely shocking. I’m now having to return the item I received which is costing me £5 and I have had to buy another T-shirt elsewhere from a different brand as needed this one for my partners birthday. Will not be ordering again.
Hoodie & t-shirt.
Quality products and great value for money. Fast delivery and good communication.
Terrible service!
Terrible service!! Returned a pair of shorts for a refund as they didn’t fit. They received them back at their warehouse but no refund or response arrived! I’ve emailed their customer service with all the details and the tracking and proof of posting but all you get back as a response is an automated reply saying wait 10 working days. It’s been over 10 days and still nothing every time you try to contact them it’s an automated response and you can never speak to or get a reply from an actual person. It’s a truly awful system and service & company do not use! I’m now contacting my bank to start a dispute to get my money back
Still haven’t received order
Still haven’t received order. No feedback on customer service.
Perfect fit - Look good …. Even on a mature beach bum!
Fast service - good communication
Perfect size on all items
Usually we buy a couple of items from online stores and send back the sizes that don't fit. With Quicksilver, all the items we had bought fitted perfectly, and the quality was pretty good too.
The company say they do free returns but don't accept if tried on
The company say they do free returns. However they will not accept a return if the item is out of its package and worn. Therefore you cannot try for fit.
A great choice of products and the…
A great choice of products and the service has been superb so far.
Been buying quiksilver for over…
Been buying quiksilver for over 50yrs,its still one of the top brands out there,great clothing, well made,reliable and reasonably priced
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