I own two pairs of Quoc shoes: the original leather Tourers and Gran Tourers. The outer sole on the Gran Tourers came off of the cleat plates. Quoc support person admitted the flaw on the early itera... もっと見る
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Product was very good! However, FedEx delivery gave me so much trouble - with the pickup hence the minus two stars. Quoc should consider alternatives when it comes to delivery of their products. Ed... もっと見る
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My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side... もっと見る
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I honestly bought the Weekend Cycling Sneaker to test their walkability. I completed LEJOG last summer and did quite a bit of walking on some of the steeper climbs. The Bontragers I had at the time co... もっと見る
企業が回答しました
企業情報
QUOC について
当該企業による記述
QUOC is an independent, British brand with over a decade of experience designing high-performing, comfort-driven cycling shoes.
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
連絡先
London, 英国
- info@quoc.cc
- quoc.cc
4.6
優良
210件のレビュー
ネガティブなレビューの 75％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Seit über 5 Wochen warte ich auf meine…
Seit über 5 Wochen warte ich auf meine Rückerstattung. Trotz Bestätigung von UPS das die Ware zugestellt wurde ist die Rückerstattung meiner Kaufsumme noch nicht erfolgt. Ganz schlechter Support und absolut keine Empfehlung. Ich werde die Firma definitiv nicht weiterempfehlen und auch nie wieder etwas bestellen. Die Bestätigung liegt vor das die Ware zurückgesandt und zugestellt wurde und Quoc prüft immer noch.
2025年4月29日
QUOC からの回答
Hey Torsten,
Thank you for your review, and please accept our sincere apologies for the delay and the frustration this has understandably caused.
We completely appreciate how disappointing it is to wait this long for a refund, especially when the parcel has been confirmed as delivered by UPS.
Please rest assured this is not the experience we aim to provide, and your feedback has been taken seriously.
Unfortunately, due to a recent rise in fraudulent return claims, we are required to conduct additional internal checks with our warehouse and, in some cases, follow up directly with the courier to verify the return. This process can sometimes extend the timeline by up to 30 days, particularly when courier confirmation or clarification is delayed, as has been the case here.
We absolutely understand that this isn’t ideal, but these steps are in place to help protect both our customers and our business. We truly apoloiges for the delay this has caused in your case.
That said, we have now pushed your refund request through manually, and it has since been processed. Please allow 2–5 working days for the funds to appear in your account, depending on your bank or payment provider.
Thank you again for your patience and understanding, and if you have any further questions, please don’t hesitate to reach out.
Best,
Alice
Great.
Quick delivery. Great fit. I did use the size guide and this has worked well for me. Shoes I would say are true to size. Would have liked to have arch support options in with the shoes. But overall a good experience so far.
2025年6月25日
QUOC からの回答
Hey Lee,
Thank you for your great review! We're really glad to hear the size guide worked well and that the fit is spot on. We appreciate your feedback about arch support, it's something we’ll definitely keep in mind as we continue to improve.
Thanks again for choosing Quoc, and we hope you continue to enjoy the ride!
QUOC からの回答
Hey,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you're enjoying the Escape Road Lace shoes and our service. Your recommendation means a lot to us!
The packaging was A+!!
The packaging was A+!!
Opening it made me feel good, like you really care about your product and presentation. Warm and fuzzy!
Now it time to put the shoes to the test. I got a lot a faith in them, the stitching patterns look trustworthy, and feels like good material… the test of time will be the final test. Great experience! Thanks
2025年6月23日
QUOC からの回答
Hey Kevin,
Thank you for your kind words! We’re pleased to hear you found our returns process efficient and easy to deal with.
If you need any further assistance, please don’t hesitate to get in touch.
Great looking shoes and very…
Great looking shoes and very comfortable over my other gravel and MTB shoes
2025年6月2日
QUOC からの回答
Hey Rene,
Thank you for your wonderful feedback! We’re so glad to hear you find the shoes both great looking and more comfortable than your other gravel and MTB shoes.
We hope they continue to provide you with excellent performance on your rides!
Delivered on time and a great shoe
Delivered on time and a great shoe. This is my second pair and love the colour way!
2025年5月27日
QUOC からの回答
Hey Sarah,
Thank you so much for your wonderful feedback! We’re thrilled to hear your shoes were delivered on time and that you love your second pair, especially the colourway.
We appreciate your continued support and hope you enjoy many great rides in them!
Great support
My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side of Europe by express mail, warranty offer. Couldn't be more satisfied with the nice and super efficient assistance.
2025年6月18日
自発的なレビュー
QUOC からの回答
Hey,
Thank you very much for your kind words and positive feedback.
We’re delighted to hear that our support team was able to promptly assist you with your gravel shoes and provide replacement spikes quickly, despite the challenges of availability. Your satisfaction is very important to us, and it’s rewarding to know that our efforts met your expectations.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Performance brand, shoes (road + gravel) & service
QUOC's shoes and service are in line with them being a performance oriented brand. Their brand value align with real world experience.
I own a pair of Grand tourer XC (gravel) & a pair of the new M3 Pro's (road). Had some questions in which the support team were able to handle very quickly. After receiving the new M3 Pro's, I not only look better on the bike, but also feel better on the bike (being able to put down power for longer durations) compared to previously tested S-works & DMT shoes. Gravel shoes look and feel sweet! Thanks QUOC
2025年6月18日
自発的なレビュー
QUOC からの回答
Hey Alexander,
Thank you so much for taking the time to share this thoughtful feedback!
We're genuinely thrilled to hear you're enjoying both the Gran Tourer XCs and the new M3 Pros and that you're feeling the performance difference out on the road and trail. It’s great to know our support team could help quickly too. Feedback like yours really fuels what we do.
Wishing you many more rides ahead!
Lightweight, comfortable, and cute!
Very lightweight and comfortable fit. It’s also a bonus that they look cute! I’ve been eyeing these for a while and I’m glad I went with them!
2025年6月1日
QUOC からの回答
Hey Kelsi,
Thank you for the fantastic feedback!
We’re so glad to hear the M3 Pro is living up to the high bar set by your Mono IIs, matching that comfort and going even lighter is exactly what we aimed for. Wishing you many more smooth and fast rides ahead!
Excellent and very stylish cycling…
Excellent and very stylish cycling shoes.
Good fit and prompt delivery.
Very impressed & I will definitely be using them again.
Thank you.
2025年6月3日
QUOC からの回答
Hey Ricky,
Thank you so much for the lovely feedback!
We’re thrilled to hear you’re impressed with the fit, style, and service. It means a lot to know you’ll be riding with us again and we’ll be here when you’re ready!
QUOC からの回答
Hey,
Thank you so much for the kind words!
We work hard to deliver both quality products and great service, so it really means a lot to hear this. We truly appreciate your support!
Reliable and Quick delivery as promised
2025年4月25日
QUOC からの回答
Hey Sae,
Thank you! We’re glad to hear your delivery was quick and reliable, just as it should be. We appreciate your support!
Esperienza fantastica
Esperienza fantastica! Consegna ricevuta nei tempi previsti, prodotto di altissima qualità e cura nei dettagli. Testata e approvata al 100%
2025年5月30日
QUOC からの回答
Hey Riccardo,
Thank you so much for the fantastic feedback!
We’re thrilled to hear everything arrived on time and that you’re happy with the quality and detail, we put a lot of care into every pair. Knowing it’s 100% tested and approved by you means the world to us!
Nice shoes
Everything was ok, shipment quick only one thing, I didn't got my free socks with the shoes I bought. 😥
2025年5月30日
QUOC からの回答
Hey Steven,
Thank you for your review! We’re glad to hear the shipment was quick. We apologise for any confusion regarding the free socks and we realise we may not have communicated our promotions as clearly as we should have.
As a brand, we try to keep our prices fair, but unfortunately, international return shipping fees are set by carriers and are beyond our control. We’re always exploring ways to improve our service and make returns easier for our customers.
If you have any questions or need assistance, please feel free to reach out.
Disliked the 36€ return shipping cost.
2025年5月28日
QUOC からの回答
Hey Jure,
Thank you for your feedback.
We completely understand that return shipping costs can be frustrating. As a brand, we try to keep our prices fair, but unfortunately, international return shipping fees are set by carriers and are beyond our control.
We’re always exploring ways to improve our service and make returns easier for our customers. If you have any questions or need assistance, please don’t hesitate to reach out.
Top quality!
2025年5月28日
QUOC からの回答
Hey,
Thank you so much for your kind words!
We’re really glad you’re impressed, quality is something we take very seriously at QUOC, from materials to craftsmanship. It means a lot to us.
Happy riding.
QUOC からの回答
Hey,
Thank you so much for your review! We’re really glad to hear everything went smoothly and that you’re loving the shoes. Enjoy the ride
The quality is felt in wearing them
The quality is felt in wearing them. The M3 Pro is my second pair of Quoc riding shoes. They have become my only go to road bike riding shoe.
2025年5月27日
New Shoes are Nice!
Great information on your website which helped pick the best shoe for me. Also quick shipping which is nice. And lastly the shoes are great in their performance and so stylish.
2025年5月27日
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