QUOC レビュー 210

QUOC からの回答

2024年12月13日

Hey Erik,

Thank you for your wonderful review! We’re delighted to hear that you’re enjoying your shoes and finding them both comfortable and well-crafted. It’s also great to know that the sizing worked perfectly for you—we put a lot of effort into ensuring an accurate fit for our customers.

If you have any questions or need assistance in the future, don’t hesitate to get in touch. We truly appreciate your support and look forward to serving you again!

QUOC からの回答

2024年12月13日

Hey Tom,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our products and the level of customer service you received.

It’s also great to know that our size chart was helpful—it’s designed to provide a more accurate fit by focusing on detailed foot measurements rather than relying solely on EU sizing, which can vary between brands.

If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!

Thanks again for your support, and we hope you continue to enjoy your Quoc products.

QUOC からの回答

2024年12月11日

Hey Joel,

Thank you so much for the positive review, we are glad we could help you get your shoes in a fast amount of time.

Please don’t hesitate to reach out if you have any further questions or if we can help in any way!

QUOC からの回答

2024年12月11日

Hey Michael,

Thank you for your positive feedback on our service. We strive to ensure every customer has their needs met, and it’s great to hear that our service met your expectations.

We do apologise that the shoes didn’t work out for you due to the fit being too narrow. Our goal is for every customer to feel comfortable and confident in their choice, and we understand how disappointing it can be when a product isn’t the right fit.

We’ve also taken your feedback regarding the postage costs on board. While this policy helps us manage returns effectively, we always appreciate hearing our customers’ perspectives as it helps us improve our overall experience.

Thank you for giving our shoes a try—we hope to have the opportunity to assist you in finding something more suited to your needs in the future. Please don’t hesitate to reach out if you have any further questions or if we can help in any way!

QUOC からの回答

2024年12月9日

Thank you for sharing your experience! We’re thrilled to hear you found the shoes stylish and appreciated the quick delivery. It's great to know the size swap process was smooth and efficient. With warmer months on the horizon, we hope you’ll be out enjoying your new shoes very soon! If there’s anything more we can do for you, don’t hesitate to get in touch. Happy riding! 🌟

QUOC からの回答

2024年12月9日

Hey Dom,

Thank you for sharing your experience with the Grand Tourer XC! We're delighted to hear that you've found them comfortable and suitably stiff for your off-road adventures. It's fantastic to know they meet your needs and have made a positive impression. If you ever have any questions or need assistance, feel free to reach out. Enjoy your rides, and thank you for the 5/5 rating! 🚴‍♂️

QUOC からの回答

2024年12月9日

Thank you for your kind words! We’re delighted to hear that our service met your expectations and that our team was able to provide fast and assertive responses to your questions.

Your satisfaction is our top priority, and it’s great to know we could assist you effectively. If you ever have any more questions or need further support, please don’t hesitate to reach out—we’re always here to help!

QUOC からの回答

2024年12月9日

Hey Dennis,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the high quality of our product—it’s something we take great pride in.

Your appreciation for our customer service means the world to us, as we’re committed to ensuring every interaction leaves our customers feeling valued and supported.

We’re grateful for your recommendation and look forward to continuing to provide you with great products and service in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!

QUOC からの回答

2024年12月5日

Thank you for your feedback regarding your recent order. We sincerely apologise for the condition in which the bottle arrived. We understand the risks associated with international shipping and regret that the packaging did not meet your expectations.

To address this, we have issued a refund for the products and shipping costs, inclusive of all duties. This reflects the high standards we strive to uphold for our customers.

Your feedback is invaluable, and we are sharing it diligently with our wider team to ensure improvements are made in our packaging processes for future shipments. Thank you for bringing this to our attention, and for your understanding.

If you have any further concerns, please don’t hesitate to contact us.

QUOC からの回答

2024年12月3日

Hey Stuart,

Thank you so much for your feedback! We're thrilled to hear you're enjoying the gravel shoes and that the stiff sole is meeting your expectations. It’s always great to see the future of cycling being embraced by our riders!

If you have any other thoughts or questions, feel free to reach out—we’d love to hear from you.

QUOC からの回答

2024年12月2日

Thank you for your feedback. We understand how important it is for your order to arrive smoothly, and we're sorry to hear about the initial challenges with delivery.

This is something deeply frustrating for ourselves given the limited quantities available of the Gran Tourer XC Lace Chestnut ordered.

From our records, the goods were successfully delivered as of 13.11.24 , and you have now effectively received them free of charge, and we have provided a full refund for the goods, inclusive of all duties, taxes and shipping to ensure the best possible resolution. This outcome reflects our commitment to delivering the utmost after-sales support and finding the fairest solution for QUOC customers.

As you had purchased a limited edition exclusive product (Gran Tourer XC Lace Chestnut), re-dispatching an immediate replacement was not possible, which understandably caused some delays. In other circumstances, we would have promptly sent a new order via a differing courier to resolve the issue faster.

To facilitate the resolution, we asked you to verify your details and contact FedEx customer service which you had understandably promptly refused citing personal scheduling and timing concerns. However this step was essential in confirming the delivery address and ensuring a suitable time frame for redelivery.

In regard to your threats of involvement of the French consumer protection authority, we’d like to clarify that the successful resolution was achieved through our prior actions and ongoing efforts with FedEx to address the situation, not those actions taken after the threat, a threat which was taken with utmost seriousness.

It’s important to note that this review does not reflect the standard of support and service we strive to provide nor that of which was provided. The products and service remain covered under our warranty, so should you encounter any further issues, we would be more than happy to assist.

Please don’t hesitate to get in touch if there’s anything further we can do for you.

Thank you again for sharing your experience.

QUOC からの回答

2024年11月22日

Hey Sara,

Thank you for taking the time to share your feedback! We're delighted to hear that the process of purchasing your shoes was efficient and seamless. We work hard to ensure that our customers have a smooth and hassle-free experience, from purchase to delivery—and even returns if necessary.

If you need any further assistance, don’t hesitate to get in touch. We’re always here to help!

QUOC からの回答

2024年11月20日

Hey Maria,

Thank you so much for your kind words! We're delighted to hear that your order arrived quickly and that you're loving the shoes. Comfort and a perfect fit are exactly what we aim for, so it's great to know we hit the mark for you. Enjoy your rides, and if you ever need anything, don't hesitate to reach out! 🚴‍♀️👟

QUOC からの回答

2024年11月19日

Thank you so much for your kind words! We're thrilled to hear that you're happy with the support you've received. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!

QUOC からの回答

2024年11月18日

Hi Tony,

Thank you so much for your kind review! We’re glad to hear that you’re enjoying your shoes and that our customer service team was able to assist you effectively. Providing both top-quality products and excellent support is at the heart of what we do, and it’s fantastic to know we’ve met your expectations.

We hope the shoes continue to treat you well on all your adventures! If you ever have any questions or need further assistance, don’t hesitate to reach out—we’re always here to help.

Thanks again for your support, and happy riding!

QUOC からの回答

2024年11月17日

Hey Dean,

Thank you so much for your amazing feedback! We're delighted to hear that you love the unique styling of our cycling shoes and even more so that they’re the most comfortable pair you’ve ever owned. Comfort and style are at the heart of what we aim to deliver, so it’s wonderful to know we’ve hit the mark for you.

If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help. Wishing you many happy miles in your new shoes! 🚴‍♂️

QUOC からの回答

2024年11月17日

Hey Bill,

Thank you so much for sharing your feedback! We’re delighted to hear that the fit and toebox design are working perfectly for you—it’s always our goal to create shoes that provide both comfort and performance. Knowing that the size 47 feels just right and that you’re finding the adjustable arch supports beneficial truly makes our day!

We put a lot of thought into crafting shoes that cater to the unique needs of each rider, and it’s fantastic to know we’ve hit the mark for you. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

Wishing you many comfortable and enjoyable rides ahead! 🚴‍♂️🌟

QUOC からの回答

2024年11月17日

Thank you, Dan, for such a fantastic review! We’re so glad to hear that you’re enjoying your Mono II’s and that they’re the most comfortable road shoes you’ve ever owned—that’s exactly what we aim for!

We’re also thrilled that our customer support team could assist you efficiently and make your experience a great one. Providing excellent service is just as important to us as creating high-quality shoes, and it’s wonderful to know we’ve delivered on both fronts.

Thank you again for your kind words and support. Wishing you many happy miles ahead!

QUOC からの回答

2024年11月14日

Hey Tim,

Thank you so much for your review! We’re thrilled to hear that the shoes arrived on time and met your expectations. Providing a positive experience is incredibly important to us, and we truly value hearing about each customer’s journey with our products.

We’re also glad to hear the shoes are performing well for you—knowing they’re enhancing your experience makes our day!

If there’s anything else we can do to support you, please don’t hesitate to reach out. Thank you again for sharing your feedback!

QUOC からの回答

2024年11月12日

Hey Cry,

Thank you so much for the wonderful feedback! We're delighted to hear that your first purchase was a success and that you’re enjoying your new sandals. It’s fantastic to know you’re considering our gravel shoes next! If you need any assistance with sizing or have questions about fit, please don’t hesitate to reach out—we’re here to ensure you find the perfect pair for your adventures.

Happy trails, and we look forward to helping with your next purchase!