Radio.co レビュー 

Great Experience . Love every minute of it with Radio.Co .
Support is excellent / Tutorials are clear and simple .
Recommend very much !!

I had been a loyal customer of Radio.co for a number of years, and had even used them back in their previous form as wavestreaming.co.uk

Although they were a bit on the expensive side for someone like me who just needed a basic website and basic cloud DJ/streaming package for our WARFRadio.com football broadcasts (about $60 AUD a month), the reviews then were positive, so I signed on board.

I had one hiccup after twelve months, when their domain name auto-renewal didn't renew (despite me raising concerns I was getting warning emails). They managed to rectify it quickly, but it was noted.

Then this past February, their support and customer service fell to levels that I would describe as downright awful, especially for the modern times we live in and the money we pay.

It was the first weekend of February, and the opening weekend of the season. We hyped up that we would be doing our first live broadcast games for the year (one each on Saturday and Sunday).

It's Saturday morning (Australian time), we go to connect live... and the system doesn't let us connect! I double-check passwords, streaming IPs, our mobile broadband connection - everything, but I have no success in connecting. I see our CloudDJ/AutoDJ is frozen and not streaming. I try restarting the station at my end but no success.

The only way to contact their support is through email (no ticket system or live phone support). I frantically email explaining the urgent situation, and get no immediate response. Our opening game broadcast is a disaster.

I get home, re-check all our systems, send another email in the late afternoon (now late morning for those in the UK), and still hear nothing back.

In the early hours of Sunday morning (Australian time), with still no response from Radio.co support, I advise our crew and potential listeners that the Sunday live online radio broadcast cannot go ahead.

Since we first began online broadcasting Aussie Rules back in 2014, we have never, NEVER missed a scheduled live match broadcast, now Radio.co have made us miss two and we're left embarrassed.

Sometime that afternoon (Aust. time) our stream (via CloudDJ/AutoDJ) finally comes back to life with a brief email saying my station was restarted and to confirm if I could see the stream working - not a single apology for either the station being offline, or the well over 24 hours it took for support to respond.

Furious with the lack of support at a level that the year 2022 demands (being live support or response in minutes), I immediately go shopping elsewhere and find a provider who offers what Radio.co does (minus one or two small features) at less than a third of the price, and get support from them (on numerous questions) within minutes of me posting a support ticket.

What was really insulting in the end, was when I went to get my domain name transferred from Radio.co to my new host, I was informed by Radio.co that would incur a $30 USD fee. I asked if the fee could be waived, considering how my station was offline for an entire weekend (being their fault), but they said no!
What a way to kick a customer in the teeth before they leave, instead of trying to end on good terms.

In closing, I was a person that use to recommend Radio.com to others I had worked with in the radio industry, for years. From now on, I will encourage them to look elsewhere.

P.S. I saw another review on here where someone from Radio.co replied saying how their support email reply wait times had come down to 9 hours. WHAT?! 9 hours might have been reasonable in the dial-up internet days, but now days, they should be ashamed, not proud, that customers have to wait that long.

UPDATE: Within a few hours of posting this review, I got a response, not only as you see below, but also via email from James at Radio.co.

He did generously refund my domain name transfer fee (thank you) and offered a discount on streaming (since I was a long term customer) if I decided to stay.

Now, I am cynical by nature, and couldn't help but be amused that my public negative review got a response way faster than the support I needed at the time of my station going down/offline.

To be fair, I did consider James offer to stay, but it came back to one word for me, and that was "Trust".

Despite the reassurances, there's no way within their system (opposed to the host I've switched to) to be able to trust that you're problem is being dealt with, and promptly.

I thank them for trying to end our working relationship on a positive note, but unfortunately I won't be a returning customer.

Awesome service! I've used other radio services but none had the functionality and reliability of radio.co. It's a bit more expensive than other providers, but it's worth it for the peace of mind that my radio shows go out on time. Very few problems and when they occur they are promptly spotted and rectified. Customer service is excellent, with knowledgable staff always willing to sort out any issue. Highly recommended.

Above and beyond my expectations, very awesome team!!!!

Radio.co provides a great platform for both beginners and veteran radio broadcasters, keeping us on air 24/7 while providing all the necessary tools to get us up and running effectively.

Can't say enough good things about Radio.co!

First, let me talk about the people. Whenever I needed anything someone was available. If not immediately, I always got a response within a couple of hours and not just a sentence, but a thorough helpful explanation.

Next the system. it's amazing. from the talk live feature to the easy integration of several external broadcasting software (like Sam and Butt). The sound quality and the fact that once you go live, no matter how long, when you sign off, whatever was playing when you interrupted starts up where it left off. So no "White Noise". So much more to learn and excited to move forward.

I've had mixed feelings about this platform. It's got good things.. and not so good things. Best for internet Radio, not larger FCC stations.

We are taken care in so amazing way. We still during process of putting radio apps on Google Play, and AppStore but all our contacts with Radio.co, quality of servers, stability are superb!
All the time Radio.Co crew helps us to make our radio much more friendly for us and listeners.
Thanks, May the force of radio be with You!

The staff at Radio.co were very helpful in making sure my apps were running smoothly. James at radio.co was very helpful and responsive! These guys are professionals and are in tune with making sure you are set up for success!

Amazingly helpful throughout the build up of the station to getting on air. Very fast response time to all queries. Rare to find a company that is so customer focused. Thankyou everyone for your support.

Quick response from James on my issues which he sorted straight away - Bravo!

Outside of the 24hr. wait period they do try to resolve the problems. They keep it cool even when you are not so cool I like them and hope to stick around for a long time.

I am pleased to make this review.There is truly nothing but professional and personal service from James and the Radio.Co team. From the first intro video on YouTube that I watched 3 years ago, to the full home Studio setup and my first Broadcast, I could not have made my independent Commercial and now Community Remote Radio Presenter dreams come true without Radio.Co. I have worked with Radio.Co in a Commercial Online Station that I did manage for quite a while, and I would highly recommend this service for all Broadcasters big or small, as the one stop shop for all you need to get out there. God bless Radio.Co for all they have done for thousands of Broadcasters just like me.
Steve Gunn (HAWK FM 89.9)

5 - Star!! Excellent service, a great cloud! I used to be with SAM and hated their cloud! They do work out cheaper, but for the service and user-friendly way in which radio.co's cloud works I will pay more!

Radio.co is excellent solution to start an online radio station. 3 years being customer and any problem.

I have had the opportunity to test out three other internet radio companies. By far my experience with radio.co has been phenomenal. They have made the on boarding process very easy. They work with you and the customer service is superb. I am so glad that my husband and I found them.

My station crashed....first time ever since using Radio.Co for close to a year now. The guys got me back up and running! That was awesome! I have enjoyed this program since signing up!

I recently chose Radio.co as my platform partner for a speciality Internet radio program. To date, I have had contact with about half a dozen members of the Radio.co team and have nothing but praise for them. The company us very good about keeping in touch and providing valuable content. One or two people have been real stars in helping me resolve issues. I heartily recommend James and his team at Radio.co Given my experience to date, I can't conceive of dealing with another provider. In my opinion, these guys are the real deal.

Extremely easy to set up and get up and running. Better than many other platforms that we have trialed in recent months!

I'd give Radio.co 6 stars if I could! They've provided an affordable, turnkey solution for my broadcasting needs. Their customer support is outstanding and the educational resources they provide via their help center is easy to access and even easier to understand. Even after the purchase, they continue to deliver value and teach how you can maximize your station via audience engagement, growth and revenue. I give them my highest recommendation.