Honestly... I have been running this Radio Station (Clash of Minds Radio) for about three years with the help of Radio.co. I researched a lot and decided on Radio.co. I loved it and still love it, and... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Great Service and getting better!! We launched a radio in 2019 targeting a niche market, radio.co gave us the opportunity to serve a market with a low-cost entry point. The platform had some issues,... もっと見る
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Absolutely no communication, except a clueless bot. I looks as though Radio.co has died a painful death. I recommend using any of the other platforms, as this one doesn't exist any longer. This doe... もっと見る
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We have used Radio.co to run the Safety FM network for 8 years, and it has been incredibly reliable. The standout feature for us is the playlist automation it handles all the dead air between our live... もっと見る
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企業情報
当該企業による記述
Broadcasting used to be complicated. We’ve made it simple. Radio.co is the all-in-one platform for creating, managing, and growing your internet radio station, whether you're a bedroom DJ, a national brand, or somewhere in between. We handle the heavy lifting: hosting, scheduling, automation, listener stats, custom-branded apps, and more. All from your browser. No tech team required. Since 2015, we’ve helped thousands of broadcasters get on air and stay there. Some run shows for global audiences. Others create stations just for their team or local community. Whatever your mission, we’re here to support it. You bring the voice. We’ll back you up with the tools, support, and rock-solid infrastructure to make it sound great. Radio.co: Radio made simple, for everyone.
連絡先
Suite 2A, Basil Chambers, 65 High Street, M4 1FS, Manchester, 英国
- 650 238 9055
- studio@radio.co
- radio.co
4.0
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最近のレビュー依頼の記録はありません
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Audio Editiing help
I often require expert advice and information from Radio.co and its always helpful with a prompt response.
2024年7月9日
自発的なレビュー
Radio.co からの回答
Hi John,
Thanks very much for your kind words, we're so happy to hear this!
If you ever need anything else, as you know we're always on hand so do reach out :)
Happy Broadcasting,
The Radio.co Team
ALWAYS ON TOP!!
The team at Radio.co is ALWAYS on top of providing their customers with service that's second-to-none!!:)
The quality of our station's stream is HEAD AND SHOULDERS above our competitors!!
Radio.co gives a product that others try to imitate...but cannot duplicate --- which we APPRECIATE:)
Many Thanks
2024年7月8日
自発的なレビュー
Radio.co からの回答
Hi Dale,
You're making us blush ;), thanks so much for these lovely words! It's always appreciated when we receive such gleaming feedback, it shows we're doing something right!
Thanks again, if you ever need anything don't hesitate to reach out.
Happy Broadcasting,
The Radio.co Team!
We have been with Radio.co for a few…
We have been with Radio.co for a few months now, and here's my take so far.
1. We paid the price that included the apps and Alexa. It did take a while (a few months) to get them up and running, so patience was a virtue for me during this. The communication was spotty at times, but we did eventually get things going.
2. I wish I could time the scheduler to the second rather than to the minute. This isn't a make or break it for me, just a pain in the behind and a bit of extra work. My work around for this was to add a bit of music at the end of a show to bring it up to the next minute so the original show doesn't start playing again.
3. Broadcasting live is still an issue for me. I downloaded an app called pocket streamer that works really well, but I don't know how to pause the music if I want to talk for a couple of minutes.. we have to speak quickly between songs, or talk over them, which means they stop while we are talking and cut back in where they left off.. I don't know if it's possible to pause them, or I just haven't figured out how to do it.
4. The customer service could really use some work. Everyone I've dealt with has been very friendly, it's just slow. For me, that's very frustrating. Hopefully it's something they are aware of and working on.
5. We did have problems with the station dropping for 10-15 seconds at a time, multiple times a day. They advised me to lower my bitrate (it's currently at 112) to see if that would help. I was worried about the audio quality, but I did it. It has helped and I've had no complaints from listeners since.
Overall, I don't hate it, and have no immediate plans on leaving. I do find it a bit pricy.. I'm a Canadian company and having to pay in US dollars with the exchange rate is a bit of a kick in the behind.
I really like all the training videos they offer. If you take the time to watch and learn them, it does make using the program much easier.
I'll do another review in a few months and give my honest opinion and feedback of how things are progressing. So far, not a bad experience, just a bit frustrating at times.
Donna :)
2024年7月6日
自発的なレビュー
Radio.co からの回答
Hi Donna,
Thank you for the time you’ve taken to review your recent Radio.co experience. Whilst it’s not the gleaming review we yearn for, we do appreciate honest feedback and therefore are very grateful for your transparency with us.
I’ll break down my response in number order like you’ve set it out, so you can keep track.
1. I’m sorry that the mobile apps and Alexa Skill services took a short period of time to develop. The Alexa Skills and Mobile Apps are complex products in their own rights, and therefore go through stringent checks to ensure they meet requirements. I am afraid these checks can cause delays (Google and Amazon alone can take at least 10 working days, i.e. 2 weeks to review a build submitted to them), and if there’s any issues this cycle starts again. In a perfect world, we normally estimate around a 1 month turnaround however this is very much subject to change.
2. I will provide this feedback to our product team, who can look at this as part of our future product improvements.
3. When broadcasting live, we recommend you broadcast both your microphone audio and music live (often people use a mixer to achieve this). Switching between automation and live can cause things to fall out of sync as you’re introducing differing latency, which makes timings difficult to perfect. Please reach out to help@radio.co if you’re needing further guidance on this, we can help guide you.
4. Sorry to hear you’ve found the support slow. Radio.co unfortunately can’t offer 24-hour live support, however I’ve noticed that we’ve been responding to all your queries within a couple of hours (when in our office hours of 9am - 10pm UK time, Monday to Friday). However I have noticed that at times, there's been a bit of back and forth with our support team where we could have potentially condensed responses required by doing further investigations our side. My apologies for this, now I am aware I will speak with the support team about this, and monitor future conversations to help eliminate the "ping-pong" effect.
5. Unfortunately in this case, it looks like your network has been unable to sustain the higher bitrate (and the higher demand it puts on your network). I am glad to hear reducing the bitrate has resolved the issue, but I’d also recommend either speaking to your internet service provider for guidance on how to improve your network capabilities.
I’d like to again thank you for your honest feedback Donna, it’s how we improve. I hope I’ve answered your questions above and I look forward to hopefully improving your experiences with us in the coming months.
Thanks,
James
Customer Support Manager
Radio co is an awesome internet radio…
Radio co is an awesome internet radio platform. I was a client for a couple years and enjoyed the experience. They have great techs and customer service. Thanks so much! Simone
2024年6月3日
自発的なレビュー
Radio.co からの回答
Hi Simone,
Thanks very much for your kind words, it's always nice to hear :)
We wish you the best of luck in your future radio endeavours, and look forward to hopefully working with you again in the future!
Happy Broadcasting,
The Radio.co Team
I am ok with computers and tech
I am ok with computers and tech. But I am not an app developer. Radio.co rep Edward was excellent and very patient.
Thank you Radio.co and Edward
2024年7月3日
自発的なレビュー
Radio.co からの回答
Hi Rob,
Thank you very much for your feedback. Edward will be so happy to hear of this, I'll make sure he's made aware of your kind words.
If you need anything further, please feel free to reach out!
Happy Broadcasting,
The Radio.co Team
Edward made the 2FA process simple.
Edward made the 2FA process smooth and easy, and I'm really excited to get the station re-brand on Radio.Co's already brilliant apps for iOS and Android. Well worth getting up at 5:30am Canadian time, haha.
2024年6月13日
自発的なレビュー
Radio.co からの回答
Hi Jon,
You know what they say, early bird catches the worm!
Glad to hear you've managed to get your 2FA appointment completed effortlessly with Edward, but apologies for the early alarm call! ;)
Happy Broadcasting!
The Radio.co Team
GREAT RESPONSE TIMES
Excellent and fast communication. Helpful/friendly support. Reasonably priced for what you get. We are especially impressed with their clean radio player and efficient dashboard.
2024年6月12日
自発的なレビュー
Radio.co からの回答
Hi Robert,
Thank you very much for taking the time to leave this review, it's fantastic you think so highly of our support and we're pleased you enjoy the Radio.co platform.
We're always on hand (as you know!) so feel free to reach back out if you ever need anything! :)
Happy Broadcasting,
The Radio.co Team
EASY TO USE
THEY HAVE ALWAYS BEEN VERY HELPFUL WITH TECHNICAL SUPPORT. THE SOFTWARE IS WELL LAID OUT AND EASY TO NAVIGATE.
2024年6月12日
自発的なレビュー
Radio.co からの回答
Hi Mark,
Thanks for taking the time to leave this review. We're really happy to hear you've been satisfied with the support offered by Radio.co, if you ever need anything else feel free to reach out! :)
Happy Broadcasting,
The Radio.co Team
Problems with schedule calendar
Problems with schedule calendar, problems with metadata, lots of error messages, if you're looing for something better than just broadcasting your voice once a year THIS IS DEFINITELY NOT GOOD FOR YOU. This service should be free for what it is. Also, customer service never really solve any problem at all.
2024年6月7日
自発的なレビュー
Radio.co からの回答
Hi Patchouli,
Sorry to hear of your recent issues.
I've requested some further details from you so that we can identify your station with us. I will then be happy to reach out direct to rectify these problems.
Thanks,
James
Customer Support Manager
Radio.co からの回答
Hi David,
Thanks very much for taking the time to leave this review, I'll make sure Edward is made aware of your kind words!
Happy Broadcasting,
The Radio.co Team
Radio.co Comes Through In Complex Situations
Every time I have an issue that needs to be addressed, these guys and gals come through for me every time. They are very quick to respond even if we are half a world away. They do an awesome job! They have never complained, even in some of the most trying times when I began to get frustrated, where things from my perspective are complexed, especially when it came to the process of trying to get my app on board.
2024年5月24日
自発的なレビュー
Radio.co からの回答
Hi,
Thanks very much for taking the time to leave this review, we're glad to hear you've found the support offered by the team of great benefit!
We hope you continue to enjoy using the Radio.co platform, and if you need anything else please do let us know :)
Happy Broadcasting!
The Radio.co Team
I recently moved to Radio.co from…
I recently moved to Radio.co from another platform (not named), and am very impressed.
The platform offers loads of support including as YouTube videos, online chat & one to one video chat.
After using a platform that was unreliable with hardly any support at all switching to Radio.co is certainly a breath of fresh air!
2024年5月21日
自発的なレビュー
Radio.co からの回答
Hi Daz,
Absolutely fantastic to hear you've found Radio.co impressive on the whole, it's great to know you've found the support offering really beneficial.
We look forward to working with you in the future, and can't wait to see the continued growth of your station!
Happy Broadcasting,
The Radio.co Team
Jesse is the best!
Jesse was extremely helpful and knowledgeable. He gave me some interesting suggestions on growing my brand, in addition to how to use the dashboard. I am speaking with him again on Thursday.
2024年5月20日
自発的なレビュー
Radio.co からの回答
Hi Adam,
Thank you for taking the time to leave this review.
We're really happy to hear you found Jesse so helpful, I'll make sure to pass your feedback on to him :)
If you ever need anything else, feel free to reach out. As you know, we're always happy to help!
Best wishes,
The Radio.co Team
Radio.co and Phil in particular have…
Radio.co and Phil in particular have been so helpful to me. The service is immaculate and the software is swish.
2024年5月3日
自発的なレビュー
Radio.co からの回答
Hi George,
Thank you very much for taking the time to leave this review, we're elated to hear you've found Phil's assistance so helpful.
We're always on hand, so if you need anything further please don't hesitate to reach out.
Happy Broadcasting!
The Radio.co Team
Radio.co has gone bad
Radio.co used to be great but a couple weeks ago it was scheduled to go down for maintenance for 3 hours. The outage went on for about 15 hours and when it finally returned it was flakey. I noticed that the server had changed and their customer support denied it, but it says so right on the radio.co website. The server switched from Cherry to Scarlet and has been mis behaving ever since. Dropouts, and every time we go live from either BUTT or radio co broadcaster the server switches back and forth between live and automation so both are playing at once. This is happening in 2 different cities. Wenatchee and Seattle Washington on different internet providers. Radio.co blames my network but we have the same problems broadcasting live from either, on different internet providers 160 miles away from each other. To work around this I have to restart the station. This fix is short lived. While live there are seconds of extremely loud distortion which corrects in a few seconds. The connection drops and I have to reconnect, restart the station, then go live again. Support will not admit that anything is wrong on their end. They told me to reset my router. I have no router only Cisco switch on Gigabyte fiber service. Restarting it does not help. Seattle is on different internet providers with similar difficulties. Looking for a new radio broadcast automation service that I can rely on. This is being used for an actual radio station and I no longer recommend radio.co anymore
2024年4月18日
自発的なレビュー
Radio.co からの回答
Hi David,
Thank you for taking the time to leave this review, it's unfortunate to hear you've been experiencing some issues with your Live DJ connection.
Whilst I completely understand your concerns, please note that our transcoders (Scarlet in this instance) you share with multiple stations, so if the fault was with the server we'd be seeing further reports elsewhere. I am afraid we are not seeing this.
When reviewing the logs, it was apparent that the connection is being lost on your side. I understand that given this is happening from two locations it may seem unlikely, however unfortunately that's what this indicates.
I am happy to look at migrating you to another server should you wish, if you would like me to do that please reach out to me at help@radio.co. In the email subject, please type "FAO: James".
I look forward to chatting further with you,
James
Very satisfied for years with radio.co
Very satisfied for years with radio.co. Modern technology platforms and excellent customer service are the most important for us.
2024年5月10日
自発的なレビュー
Radio.co からの回答
Hi Hans,
Thanks for taking the time to leave this review.
We're really glad to hear you're enjoying your time with Radio.co, it's a pleasure to host your station and we look forward to working with you in the future.
Happy Broadcasting!
The Radio.co Team
Getting Started
As we head to our official launch of Legend106 the process of setting up with Radio.co has exceeded my expectations - the tech questions are answered in great time and with great clarity. I'm looking forward to growing our audience from 1 to 10K.
2024年5月1日
自発的なレビュー
Radio.co からの回答
Hi Michael,
Welcome to the platform, we're glad to hear you've had such a good experience up to now!
Thanks for taking the time to leave this review, as you know we're always on hand if you need us, so please don't hesitate to reach out :)
Happy Broadcasting,
The Radio.co Team
User Friendly interface and good sound…
User Friendly interface and good sound quality
2024年4月1日
自発的なレビュー
Radio.co からの回答
Hi Mike,
Thanks for the feedback, it's great to hear you're really enjoying the Radio.co platform!
If you need anything, you know where we are so please don't hesitate to reach out.
Happy Broadcasting,
The Radio.co Team
Everyone is very helpful and genuine…
Everyone is very helpful and genuinely supportive at Radio Co. This afternoon Edward gave me his full attention to sorting out my Apps and I am very grateful to him for that. Radio.co claim to be good - and they ARE.
2024年4月17日
自発的なレビュー
Radio.co からの回答
Hi Trevor,
Thank you for leaving this review, it's really fantastic to hear you've found the entire support team really helpful.
I'll also make sure that Edward is notified of your review, he'll really appreciate your kind words.
Thanks for choosing Radio.co, and we look forward to watching your station continue to grow!
Happy Broadcasting,
The Radio.co Team
Radio.co からの回答
Hi David,
Thank you for your review, it's great to hear you've been impressed by the service provided by Radio.co.
We're always on hand so if you need anything, please don't hesitate to reach out :)
Happy Broadcasting,
The Radio.co Team
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