rainkiss.online レビュー 199

The item is fine, but the customer service trying to exchange it for the correct size is appalling. I followed the instructions for returning 2 child ponchos to exchange for the larger size child ponchos, which cost me $20 to return mind you, and they have not responded to any email I have sent inquiring, and I haven’t been refunded either. I’m so deeply frustrated and appalled at their service. Currently it is theft as I have no ponchos and they still have my money.

Heel jammer dit. Levertijd zou 1-2 werkdagen zijn bij bestelling in Nederland. Maar nu naar 4 dagen is de bestelljng nog niet eens het magazijn uit. Ik heb geen update meer ontvangen (na de bestembevestiging), er staat geen telefoonnummer op de site en op mijn mail wordt niet gereageerd. Nu moet ik op vakantie ergens een poncho op de kop te zien tikken.

Bought rain poncho 1/2 price, exactly what I wanted, light and folds into a pooch. Highly recommend.

I bought a raincoat. It was over 100 euro. It arrived and it feels cheap and plasticky so I want to return. Website says to contact the email address with reason why and order number and they will be happy to advise how to return.
I've contacted numerous times and no reply. I haven't been able to return yet. You only have 14 days and I feel like they are doing this to prevent having to issue a refund.

Edit to add I finally got a reply about how to refund and I sent it back nearly a month ago by registered post and nothing from them despite emails being sent. The reviews saying the customer service is excellent must be employees being paid to write them because there's no way. One of the worst companies I've ever dealt with and their product is cheap tat. In the meantime I've bought a beautiful, stylish coat from Ra**s. Worth every penny unlike these gangsters.

The customer care is really kind and available to solve any problems! My pocho has been lost by courier and immediately they gave me another one for free! Super!!!

I contacted Rainkiss about an issue and received a quick, friendly and very fair response. The process was uncomplicated and left me with a lot of trust in the brand.

The ponchos are simply the best – beautifully long, with a large hood and perfect for cycling.

I’m very happy and would definitely recommend Rainkiss

Unfortunately I haven't received my poncho. I contacted customer service to check what happened with my order but no response. Poor customer service and wouldn't recommend to no others.

I made a mistake with my shipping address as the system automatically filled it in from a previous order. I tried to contact the company in three different ways: by email, through their website and via Instagram. They do not provide any phone number to reach them.

After five days with no response, I finally received a brief reply stating that there was nothing they could do. By then, of course, the parcel was already gone. I am now in the wrong country and unable to receive my order.

This is worse than poor customer service—there is effectively no customer service at all.

*** Just a little update about the situation. Nothing have been done to help me.

Commandé sur le site, j' ai reçu mon poncho tellement fripé qu'il est tout simplement immettable ....

I ordered an anorak on 10th October but it wasn’t despatched so after I emailed them they said they’d send again. I’ve since emailed twice and heard nothing so I’m now having to go through my bank to claim the money back! It’s a shame, I was so looking forward to receiving this.

I had exactly the same experience as another poster. I ordered an anorak on the 3rd October was told a week later that it was lost in the post and that another order would be put in and a new tracking link would be sent. It’s now the 23rd October and I have received no tracking link or any further correspondence when I have tried again to reach out.

I’ll now be going through my credit card to claim my money back as it’s £80 down the drain at this rate.

Shame as I have ordered from them a few years back and it was great. Maybe they have changed owners.

Item not received... Twice!!
I ordered a poncho last 7th of October. On the 14th, I hadn't received any update or tracking regarding the shipment, so I contacted them.
Three...! days later, Nikki answered my email explaining that my ordered was lost at the beginning of the shipment so she had placed a new one and said that I would receive the tracking info soon.
On the 17th I hadn't received yet any information regarding this second order, so I contacted them again.
Today, 20th of October, I have still no clue if I will finally received my poncho because nobody has answered my emails or messages.
I paid 79€ for it + 6€ for the delivery, which I consider is a serious price to have a serious business and team behind but all I'm getting is an awful service. Pity.

Paid and never received the item! Customer Service not reachable. Looks like fraud to me, will contact my credit card provider now.

Anfangs war ich begeistert vom Poncho. Aber sollte so ein Poncho nicht länger, als 2 Jahre dicht sein? Für den Preis hätte ich das schon erwartet. Ich wandte mich an Nikki aus dem Chat. Bekam eine (!) antwort, wo sie sich nach Details erkundigte. Nach meiner Antwort habe ich nie wieder was gehört. Service geht anders, Liebes Rainkiss.. sehr schade ..!

Overall, it was an incredible experience, and the customer service was absolutely outstanding. Can't wait for the next rain ;)

Am Anfang war ich schockiert über den Kundenservice.
Ich habe zweimal per E-Mail nachgefragt, um meinen Regenponcho zurückzugeben – keine Antwort. Erst nach einer Instagram-Nachricht und einem Kommentar unter ihrem Post bekam ich überhaupt eine Reaktion. Das wirkte wie Ignoranz oder sogar Betrug.

Als endlich am 12. August eine Antwort kam, hieß es:
• Rückversand auf meine Kosten (−7 €),
• spezielles Formular selbst ausdrucken,
• alles ausfüllen und nach NL zurückschicken,
• Sendungsnummer per E-Mail melden,
• Geld gibt es erst nach Prüfung.

Ich habe den Poncho am 12. August ohne Tracking verschickt (mit Tracking hätte DHL 14,49 € gekostet).

Am 27. August kam eine Mail: Rücksendung bearbeitet.
Am 7. September wurde das Geld tatsächlich zurückerstattet, inkl. Bestätigungsmail.

Fazit: Ich habe mein Geld zurückbekommen – aber der Prozess war lang und nervenaufreibend.
Sehr fragwürdiger Kundenservice.

Ordered a poncho but unfortunately it wasn't suitable. Contacted them for a return 4 times but have been completely ignored. Terrible returns procedure for what looked on the face of it as a slick company. If I haven't heard from them in the next day Im going to have to raise a dispute with my credit card and trading standards which is just ridiculous for a simple return of unsuitable product.

Der Regenponcho taugt gar nichts. Habe ihn heute bei einem Konzert im Regen angehabt. Meine Kleidung war komplett nass. Absoluter Schrott für so viel Geld. Nie wieder.

I had such a great experience with Rainkiss. Nikki was absolutely fantastic. First I made a mistake with my delivery address, and then I ordered the wrong size coat for my dog Bubbles. Nikki was amazing every step of the way, helping me through with quick and kind replies to all my emails. The service was honestly above and beyond.

Top customer service. I recommend contacting with any issues. The resolution can be surprisingly positive.