rainkiss.online レビュー 

An availability problem but responsive customer service who immediately offered me an alternative solution. Thank-you for your prompt response.

Ordered a poncho a month ago and no sign of it. Had an email last week saying they had mislaid it but it was now found (which causes concern, it’s not like they are cheap) and would ship Monday just gone. Have received no tracking information so I contacted them, they copy and pasted their reply from last week - which had stated it would have been shipped by now but no. I will be cancelling this order- which following other reviews I’m sure they will suddenly have shipped it. the service for such expensive items is utterly abysmal

Bought a rain kiss poncho, have only worn it a handful of time, but I find it makes my clothes under the poncho wet… even if not raining… the inside of the poncho always feels damp. I have written to customer service, but no response…

Total waste of money, as I can’t wear it - shame as I love it, but can’t wear it as it makes me and my clothes wet from inside.

Het is een fijne poncho! Waterdicht, ruim, kan over een gewone jas, rugzak, handtas... je bent door de leuke kleuren en prints ook goed gezien en ik krijg regelmatig een complimentje!

Maar op de fiets is ze helaas niet superhandig. Doordat het materiaal licht is, waait het naar boven. Ik heb ze al los gedaan aan de zijkant en dan de bovenste 'flap' vastgehouden aan het stuur (zoals je vaker ziet met fietsponcho's), maar dan zijn heel je benen/schoenen gegarandeerd nat als je geen regenbroek draagt.

De zak is ook niet praktisch op de fiets. als je daar iets insteekt en ondertussen rijdt, dan kletst die zak de hele tijd tussen je billen :).

Ik las hier van iemand anders het idee om loodjes in de zoom te naaien, misschien dat ik dat ook nog eens probeer...

Voor gewone wandelingen en dergelijke wel gewoon een héél fijne, modieuze regenjas!

I ordered a poncho but would like to return it,however, I have not had a reply to my emails to either the general contact email or Nikki email. Please can you reply asap and send the refund information?
Kate

I bought a poncho from Rainkiss in September which I was initially very happy with. However upon wearing it I realised it was faulty (one of the poppers didn’t work). I sent an e mail and 6 days later I received a reply that they would send me a replacement, and checked my address. I responded but heard nothing further. That was almost 3 weeks ago and I’ve sent 3 further e mails since to check what is happening, and have had NO response from the company.

02/11 In response to the company’s reply, I have now e mailed Nikki twice and STILL had no response

03/11 Still no response. This feels incredibly frustrating now.

Order number 64301

Rückversand sollte von Rainkiss übernommen werden.

Heute mein Cape zurück geschickt, da das Disigne und Material nicht gefiel
Frage warum muss man Retoure selbst bezahlen, bei dem Kaufpreis von 80€ ? Warum nicht zurück, nach Köln, sondern für 20€ ins Ausland ( Niederlande)
Verwirrend und unverschämt
Keinen Neukunden gewonnen und keine Empfehlung

mi è arrivato l’articolo che avrei intenzione di cambiare perché piccolo, non riesco ad avere istruzioni di come effettuare il reso nonostante abbia inviato già svariate e-mail

Sadly,I have to mention that although I ordered, deposited the money for the rainkiss poncho,on 27th September and i was supposed to receive the parcel within 7 days I haven't received it yet.I have sent many emails to the rainkiss shop
to sort it out.I have also asked for a refund since I haven't received the parcel and they haven't answered.I am really disappointed that I trusted nainkiss shop.
Αfter lots of emails on Facebook and on their official company email and a delay of 15 days I received my parcel.They told me that the shipment to Greece is a bit slow that's why the delay.
I would like them to answer the emails promptly and without any excuses such as I haven't received your email.When we order the products they send us a confirmation email immediately.How is it possible not to receive our emails when we ask for clarification.

Malheureusement le poncho souhaité n est plus en stock. Mais un beau suivi de la marque. Et ils seront dispo plus ou moins mi octobre. Me réjouis. Merci pour vos suivis par e-mails .🙂

Great customer service having turned what could have been a bad experience in to a very positive one - after a stock count issue at the warehouse meaning my order could not be fulfilled, Nikki came to the rescue and despatched an alternative poncho from the Netherlands.

I’m very happy with the speed and the nature in which my issue was dealt with. Thank you Nikki, keep up the good work!

Oh klasse - hab heute Ersatz bekommen, vermutlich hatte meiner einen Fehler - danke schön

Das war meine Bewertung :Optisch ist der Regenponcho ein Hingucker und hält auch eine Weile dicht, da wo er jedoch mit Kleidung in Berührung kommt, geht die Nässe durch bei Dauerregen. Nach dem tragen muss man ihn sofort trocknen , denn wenn man diesen dann bei einer Pause unter Dach in einen Rucksack reinlegt, ist der durchnässt und man kann ihn nicht mehr anziehen . Schade

Absolut schlechter Kundenservice .
Habe bis heute keine Ware erhalten und soll sie trotzdem bezahlen.
Habe versucht das Problem mit dem Kundenservice zu klären aber nicht möglich niemand antwortet auf Emails oder sondergleichen.
Der schlechteste Shop der mir jemals untergekommen ist .Meine nächste Instanz würd wohl ein Anwalt sein müssen.

I have been trying to refund an order of ponchos for several days. You can only email because there is no way to call the company. I have requested return information at least 4 times and no one will provide it. The return is due in 14 days. I am returning the product today and hoping the return address is correct. I have canceled the original form of payment and I’m filing complaints with the Better Business Bureau and the Department of Insurance. Stay far away from this company if you want to save yourself some aggravation.

very fast delivery, great product, good price. Competent, very friendly and accommodating. Highly recommended :-)

I ordered a raincoat for my dog, when it arrived I realised I’d ordered a size too big. I emailed Rainkiss explaining this and they asked me to send the raincoat back and they sent a smaller one out straight away. Great customer service and great quality products

Fantastic customer service….. raised a concern about one of the ponchos I bought and got a response from Nikki almost immediately. Nikki took immediate action and completely resolved my issue within 3 days. The ponchos are excellent quality and really good value for money. Extremely pleased and would highly recommend

Een paar jaar terug heb ik een Rainkiss gekocht; een oranje met vogels. Tot grote tevredenheid heb ik die gedragen in de regen, maar na een paar jaar was hij niet meer waterdicht. Er kwam weer een advertentie langs van Rainkiss en ik dacht: ik ga 's vragen hoe lang ze garantie geven op het waterdicht zijn. Per ommegaande kreeg ik een reactie, dat ze het materiaal veranderd hebben en dat ze me een nieuwe sturen. Ik ben er hartstikke blij mee. Loop nu in een prachtige Lily Poncho. Een fantastische service.

ordered on sunday, delivered on tuesday. marvellous service. hopefully summers here now & ill not need for a few wks/mths.