Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... もっと見る
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... もっと見る
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I would highly recommend Reclaim Nation. The bedroom furniture is beautiful. I did however have delays on delivery and unfortunately one damaged item but the level of customer service was fantastic an... もっと見る
I ordered the Brooklyn extendable table, matching bench and the grey leather look chairs. The lead time on the website said 15 days but it was a month before the items arrived. I did drop customer se... もっと見る
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企業情報
当該企業による記述
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
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4.2
ほぼ満足
1549件のレビュー
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Love the table and I have had so many…
Love the table and I have had so many positive comments. Very good quality and swift service. Love the texture and colour. ❤️❤️❤️❤️❤️
2026年7月13日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you love your table and that it has received so many compliments from family and friends.
It’s fantastic to know you’re pleased with the quality, as well as the beautiful texture and colour.
We’re also glad that our swift service helped make your experience even better. Team RN
Absolutely stunning furniture
Absolutely stunning furniture, love my dining table 😍 Easy to assemble, sturdy and beautiful. 5 stars
2026年6月30日
Reclaim Nation からの回答
Thank you for the fantastic review!
Hearing that you love your new dining table means a lot to us. It's wonderful to know it was easy to put together and that the quality and design lived up to your expectations.
A sturdy, beautiful piece of furniture is exactly what we aim to deliver, so your 5-star feedback is greatly appreciated.
We hope it becomes the centrepiece of many memorable moments in your home. Team RN
Brooklyn Light Extendable Dining Table - Excellent Qulity!…
We ordered the light Brooklyn extendable dining table with cross legs and are absolutely delighted with it. The quality is outstanding and it looks great in our dining room
There were however problems with delivery. The delivery company (DX) attempted to deliver the table two weeks after we ordered, but a van turned up without the table. We then had several messages with delivery times but no delivery, followed by a message saying the table had been returned to RN. The team at RN were efficient in organising re-delivery with a different company (Point to Point) and everything went to plan. Communication with RN was excellent throughout (particularly Rush). Unfortunately I cannot say the same about the DX delivery company.
2026年7月16日
自発的なレビュー
Reclaim Nation からの回答
Thank you for taking the time to share such detailed feedback.
We're thrilled to hear that you're delighted with your Brooklyn extending dining table and that its quality and design have made such a great addition to your dining room.
We sincerely apologise for the difficulties you experienced with the initial delivery. While it's disappointing that the process did not go smoothly, we're pleased that our team, especially Rush, was able to keep you informed and arrange a successful re-delivery as quickly as possible.
Your comments regarding the delivery experience have been noted, and we appreciate your patience throughout the process. Most importantly, we're delighted that the table arrived safely in the end and that you're enjoying your new furniture. Thank you for your understanding and support. Team RN
The table and bench I bought are…
The table and bench I bought are gorgeous - So much character yet modern and beautiful and sustainable. My order came when they said it would. No long waits and a 2 hour delivery slot on the day. I’m delighted
2026年7月2日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you love your table and bench and that their unique character, modern style and sustainable design have made such a great impression.
It’s fantastic to know your order arrived as promised, with a convenient delivery slot and no unexpected delays.
We truly appreciate your kind words and are thrilled that both the furniture and delivery experience exceeded your expectations.
Thank you for choosing us, and we hope you enjoy your beautiful new furniture for many years to come. Team RN
Reclaim Nation からの回答
Thank you for your lovely feedback.
We’re delighted to hear you’re pleased with your new table.
We hope you enjoy your table for many years to come. Team RN
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you received great service and that your order arrived exactly as promised on the scheduled date.
It’s fantastic to know everything went smoothly and met your expectations. Thank you for choosing us, and we look forward to serving you again in the future. Team RN
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear your furniture was delivered quickly and that you’re pleased with the quality and craftsmanship.
It’s great to know the product met your expectations and made a positive impression.
We truly appreciate your kind words and thank you for choosing us.
We hope you enjoy your new furniture for many years to come. Team RN
Great nest of tables just took a while…
Great nest of tables just took a while for it to arrive as delivery was delayed.
2026年6月23日
Reclaim Nation からの回答
Thank you for your feedback.
We’re delighted to hear you’re pleased with your nest of tables and that they were worth the wait.
We apologise for the delay in delivery and appreciate your patience and understanding while your order was on its way.
It’s great to know you’re happy with the product now that it has arrived.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come. Team RN
Fantastic quality and service!
Great quality item, delivered fast and easy to assemble. Literally 30 minutes if not less.
2026年6月30日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you’re pleased with the quality of your furniture and that it arrived quickly.
It’s fantastic to know the assembly process was so straightforward and only took a short amount of time to complete.
We truly appreciate your kind words and are thrilled that your experience was smooth from delivery to setup.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come. Team RN
Love love our table and bench
Love love our table and bench, Its really solid and looks great!
2026年6月30日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear how much you love your table and bench.
It’s fantastic to know you’re impressed with the solid build quality and that they look great in your home.
We truly appreciate your kind words and are thrilled that your new furniture has made such a positive impression.
Thank you for choosing us, and we hope you enjoy your table and bench for many years to come. Team RN
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you’re pleased with the quality of your furniture and that it arrived in excellent condition.
It’s great to know the packaging protected your order well during transit and that the delivery was quick and efficient.
We truly appreciate your kind words and are thrilled that your experience met your expectations.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come. Team RN
Loved my table ,fits in well .Delivery…
Loved my table ,fits in well .Delivery driver put it exactly where I wanted.would recommend.
2026年6月19日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you love your new table and that it fits perfectly in your home.
It’s great to know our delivery driver was helpful and placed it exactly where you wanted it.
We truly appreciate your recommendation and are pleased that both the product and delivery experience met your expectations.
Thank you for choosing us, and we hope you enjoy your table for many years to come. Team RN
Really Disappointing Experience
I had a really disappointing experience with Reclaim Nation for a number of reasons.
1) Multiple changes to the estimated delivery date.
- I placed an order for a table, bench, chairs and a side board in February 2026. The item with the longest lead time was the Mode Sideboard, with an estimated delivery of 8-10 weeks. This would have meant a delivery by the end of April. However, the estimated delivery date changed multiple times after ordering. The items were eventually delivered at the end of June, 18 weeks after the order was placed.
- While the delivery dates are an estimate, it took nearly double the amount of time from the initial estimate for the items to be delivered.
2) Unsatisfactory service from the delivery company.
- The delivery was originally schedule for mid-June.
- When the couriers arrived, one came up to the flat (located on the second floor) to say they would not be able to deliver today for health and safety reasons because there are more than two flights of stairs and they did not have a stair climber with them. I was not asked which floor the furniture needed to be delivered to at any point in the process, so this could have been prevented.
- I then received a call from the delivery firm’s office to say that they did not have time to complete the delivery that day, so needed to reschedule for next week. As such, I’m not clear on what the actual reason for the failed delivery attempt was. The couriers did not use a stair climber on the day the items were eventually delivered.
- Delivery is undertaken by a third party courier, however they are a chosen supplier of Reclaim Nation.
3) Incorrect items delivered.
- Two dining tables were delivered instead of a table and a bench. One of the tables had another customer’s name on.
- Moreover, not only did I receive two tables, but they were both the wrong size.
4) Items were damaged on delivery.
- The box containing the Mode Sideboard was damaged on delivery. When I started to unbox the items, it became clear that the damage extended to the side of the side of the cabinet as well.
- There was also some damage to the bottom of the sideboard at the front. Either this has not been sanded properly during production and therefore was a defective item, or it had been scuffed during distribution / delivery.
5) Quality not as expected.
- I ordered the items after quite a bit of research because they seemed to be good quality. However, there were a few aspects which made me think the quality was not as good when I received them.
- The paint on the underside of the Mode Sideboard was quite patchy. While it would not be seen day to day, it made the product feel less high end.
- On the pictures on the website, the bottom of the legs of the Mode dining tables appear to have a brass fitting. However, when the item arrived, this was some sort of plastic.
I read many reviews before ordering and these suggested that lead times were long but the products were good quality, which is why I did not mind waiting. However, from my experience, the quality was not as good as expected and delivery was completely shambolic.
In fairness, Reclaim Nation responded to my complaint quickly and offered to replace the missing and damaged items and provide a partial refund as a gesture of goodwill. However, the quality and service was so disappointing after 18 weeks of waiting that I decided to go elsewhere. The items were collected a week later and the refund was received a few days after that.
Overall, it is such a shame as the products appear beautifully designed. However, I would recommend avoiding this company, at lease until they resolve the issues with lead times and delivery as a minimum.
2026年6月25日
自発的なレビュー
Reclaim Nation からの回答
Dear Mike,
Thank you for taking the time to leave such detailed feedback. We’re very sorry that your experience with us was so disappointing.
We fully understand your frustration. Your order took far longer than the original estimated lead time, and the delivery experience was not good enough. The failed delivery attempt, lack of clear information about access requirements, incorrect items being delivered and damage to the sideboard all fall well below the standard we expect.
We also appreciate your comments around the finish and quality of the items received. While our furniture is made using reclaimed materials, the concerns you raised are not simply about natural variation, and we understand why you were disappointed after waiting so long.
As you mentioned, once your complaint was raised, we did offer to replace the missing and damaged items and provide a partial refund as a gesture of goodwill. However, we completely respect your decision to cancel the order, have the items collected and receive a full refund.
We’re sorry that we let you down on this occasion. Your feedback has been taken seriously, particularly around lead times, delivery communication and courier processes, as these are areas we know must improve.
Kind regards,
Reclaim Nation
Once ordered online waited and waited…
Once ordered online waited and waited for delivery was only told 6weeks in they were waiting on 1 chair!.. the chairs actually arrived in a box of 2 .. very poor delivery literally forced a delivery note under my nose before I could check the delivery delivery guys said sorry it’s not our issue just sign as we need to go! Felt very uneasy! Furniture itself is perfect just a shame let down by length of delivery and poor customer service
2026年6月17日
Reclaim Nation からの回答
Dear Claire,
Thank you for your review. We’re really pleased to hear that you are happy with the furniture itself, but we’re very sorry that the delivery time and service let the experience down.
We apologise that you were not updated clearly enough during the wait. We understand how frustrating it must have been to only receive an update several weeks in, especially regarding one remaining chair.
We’re also sorry to hear how the delivery was handled. You should never feel pressured to sign before being able to check your order properly, and the comments made by the delivery team were not acceptable. We will be raising this with the courier so it can be looked into.
We’re sorry again for the poor communication and delivery experience, but we’re glad you are pleased with the furniture.
Kind regards,
Reclaim Nation
Product is great
Product is great - company not a problem to deal with at all. Driver for delivery absolute idiot.
2026年6月25日
Reclaim Nation からの回答
Thank you for your feedback.
We’re pleased to hear you’re happy with the product and that you found our company easy to deal with throughout your purchase.
However, we’re sorry to learn that your experience with the delivery driver did not meet the high standards we aim to provide.
We appreciate you bringing this to our attention, as customer feedback helps us improve every aspect of our service.
Thank you for your honesty and support, and we hope to provide you with a much better delivery experience in the future. Team RN
Great company
Fabulous furniture and lovely staff, and I love ‘It won’t cost the earth’ amazing ethos
2026年7月8日
自発的なレビュー
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you love both our furniture and the service provided by our team.
It’s especially rewarding to know that our “It Won’t Cost the Earth” ethos resonates with you, as we’re passionate about offering great value while promoting a more sustainable approach to furniture.
We truly appreciate your kind words and support.
Thank you for choosing FW Homestores, and we look forward to welcoming you back again soon. Team RN
We had delivery on time no waiting
We had delivery on time no waiting. The nest of tables is just as we thought absolutely fabulous. So glad we ordered them.
Can’t wait for the dresser we ordered.
2026年6月24日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear your delivery arrived on time and that everything went smoothly with no waiting around.
It’s fantastic to know your nest of tables has lived up to your expectations and that you’re so pleased with your choice.
We’re thrilled to hear you’re already looking forward to receiving your dresser and hope it’s just as perfect for your home.
Thank you for choosing FW Homestores, and we truly appreciate your support. Team RN
Great customer service…
Great customer service when I needed help in ordering my dining table, bench and chairs. I absolutely love them too - beautifully made and it didn’t take a huge amount of time to build them. Only lost one star because of comms after purchase - it took around 5 days before I was contacted about delivery. Delivery was good and the delivery guys were very helpful.
2026年6月11日
Reclaim Nation からの回答
Thank you for your feedback.
We’re delighted to hear you received great customer service when ordering your dining table, bench and chairs, and that you’re so pleased with the quality and craftsmanship of your furniture.
It’s wonderful to know the assembly process was straightforward and that your delivery experience was a positive one, with our delivery team being helpful and professional.
We do appreciate your comments regarding communication after purchase and will take this on board as we continue to improve our service.
Thank you for your kind words and support, and we hope you enjoy your new furniture for many years to come. Team RN
Reclaim Nation からの回答
Thank you for your lovely feedback.
We’re delighted to hear that everything went exactly as promised with your delivery and that the process was smooth from start to finish.
It’s wonderful to know you’re so pleased with your new table and that it has found a perfect place in your home.
We truly appreciate your kind words and thank you for choosing us.
We hope you enjoy your new table for many years to come.
Team RN
Stunning piece of furniture!
2026年6月12日
Reclaim Nation からの回答
Thank you for your wonderful feedback.
We’re delighted to hear you’re so pleased with your furniture and that it has made such a great impression.
It’s fantastic to know you consider it a stunning piece and that it has met your expectations.
We truly appreciate your kind words and thank you for choosing us.
We hope you enjoy your beautiful new furniture for many years to come. Team RN
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