I received a pair of pods that weren’t suitable so returned and purchased a different model. All went along no hassle.
企業が回答しました
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レビュアーのコメントを見てみましょう
I ordered some refurbished AirPods from this company and they worked for a day before one of them became faulty. To their credit they called for a follow up (which seemed a little strange tbh) to see... もっと見る
Apple AirPods 3rd Generation With Wireless MagSafe Charging Case. But they are not. These are counterfeit I might have accepted this if they worked - but they don’t They are not “refurbished “... もっと見る
企業が回答しました
I typed in to google refurbished AirPods and refurbishedmobilephone.com came up. Straight away the price attracted me as I didn’t want to spend a lot. I placed my order, nice and simple. A few day... もっと見る
3.2
まあまあ
100件のレビュー
レビュー依頼の記録がありません
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ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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poor communication
Upon ordering some headphones for my daughter as a birthday present on the 4th October 2025 I questioned why my item was taking so long? so i email and to my reply was told the item had been delivered and was left in my brown bin that I had put out for the morning to be emptied in which it was at 7 am there was no card posted about this item and I was also at home the time they said it was delivered so god knows to why it was left on my bin.
so now the item was no longer there in which I contacted to raise this and to see what i should do? The reply was nothing they wouldn't contact Royal mail and go thought the process with them so I left it for 4 weeks and still nothing I then contacted them again and they said they was waiting on Royal mail still so I rang royal mail to be informed that they try and aim to reply within 30 working days so thought I would give it a few more weeks with it being Christmas too.
iv have since emailed yet again in the 6th January to raise my concerns about this issue to have had no reply since I have exchange 21 emails about this item and I either want a full refunded or the item being delivered again .
2025年10月3日
自発的なレビュー
Refurbishedmobilephone からの回答
We sincerely apologize for the inconvenience and frustration you have experienced with your order. We completely understand your disappointment, especially given that this was intended as a birthday gift and the multiple attempts you have made to resolve the issue.
Please rest assured that this is not the level of service we aim to provide. To resolve this matter promptly, we would like to offer you either:
Could you kindly provide your order number or any relevant details so we can investigate and take prompt action?
Got airpods 4 a few months ago as a…
Got airpods 4 a few months ago as a christmas present. Opened them on christmas an theyre fake. They jingle, cant turn sounds off in settings, they even come up as earbuds 4 on iphone. The sound quality is terrible. Ordered months ago ready for christmas so wont even get my money back
2025年12月25日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Refurbishedmobilephone からの回答
Dear Jake,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Refurbishedmobilephone からの回答
Dear Sophie,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Refurbishedmobilephone からの回答
Dear Sam,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Refurbishedmobilephone からの回答
Dear Nick,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Good quality items …
I received a pair of pods that weren’t suitable so returned and purchased a different model.
All went along no hassle.
2025年8月22日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear Peter,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Absolutely disgusting customer service.
Absolutely disgusting customer service.
Airpods never arrived.
No replacement.
No refund.
Very bad.
Avoid!!!
2025年8月28日
自発的なレビュー
Refurbishedmobilephone からの回答
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we strive to provide. We would like to resolve this issue immediately by ensuring your AirPods are either replaced or refunded.
Could you kindly provide your order number or any relevant details so we can investigate and take prompt action?
Great products and service!
2025年11月6日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear Jacob,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Refurbishedmobilephone からの回答
Dear Jordan,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Fast delivery and item as described
Fast delivery and item as described. No problems at all
2025年9月12日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear Regina,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Ordered some refurbished AirPods and…
Ordered some refurbished AirPods and they’re perfect. Basically brand new for an amazing price
2025年9月11日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear keira,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Amazing didn’t expect the quality Good…
Amazing didn’t expect the quality Good product
2025年12月3日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear Pavan,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Sorry to say but this is a scam
Sorry to say but this is a scam. I ordered refurbished Airpods and was provided with Chinese copies.
Following the response from the company I need to reiterate that these could well have been ‘remanufactured’ but to a point that they were no longer recognizable as Apple products. The software and hardware were not original and did not correctly function or pair with genuine Apple products. I repeat my assessment of avoid.
2025年10月15日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
SCAMMERS ALERT
SCAMMERS ALERT! They have adervtised their products as 'Apple' in the description even the before price as the original apple product price to fool you. ALL THEIR PRODUCTS ARE FAKE Chinese versions. STAY AWAY
2025年10月22日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Sent fake AirPods
Ordered "Apple AirPods Pro" but was actually sent really obvious fakes with no Apple branding.
Did get a refund, but I am out the return shipping.
Absolute scam. No way they didn't know they were fake.
2025年9月14日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
AVOID AVOID AVOID
AVOID AVOID AVOID
I ordered a set of refurbished iPods and received a counterfeit set!!
Apparently my refund will not be given until the company process and assess as necessary once they receive the COUNTERFEIT, FAKE IPODS!
Absolutely disgusting 😡
2025年9月20日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Scam company
Scam company, advertising Apple product, sending a cheap fake alternative. No refund , no communication. SCAM
2025年9月18日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Bought what claimed to be Apple…
Bought what claimed to be Apple AirPods. It was delivered a completely different product obviously not Apple. I’ve sent it back and they gave me the wrong address, so it was impossible to have sent it back. What they are doing is illegal and they scam people in the light. I hope you close down, disgusting
2025年5月15日
自発的なレビュー
Refurbishedmobilephone からの回答
Dear Davide,
Please note that the item was sent by you to the wrong address. We have 1 return address, and only that address is given to our customers.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Apple AirPods 3rd Generation With…
Apple AirPods 3rd Generation With Wireless MagSafe Charging Case.
But they are not. These are counterfeit
I might have accepted this if they worked - but they don’t
They are not “refurbished “ they are cheap Chinese copies that the software has been hacked to look like Apple AirPods.
The serial numbers don’t tie up to Apple, software doesn’t work either.
Anyway - going to report this to my credit card company for my money back.
2025年9月11日
自発的なレビュー
Refurbishedmobilephone からの回答
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
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