RegioJet レビュー 

Brak informacji o położeniu 13 wagonu, który według SMSów miał być za lokomotywą, a przyjechał jako ostatni, w związku z czym trzeba było iść z bagażami przez dwanaście wagonów w których zamykały się drzwi, na łączeniach bardzo trzęsło. Przede wszystkim brak działającej klimatyzacji co przy ponad 30 stopniach na zewnątrz było nie do zniesienia. Brak okien które można otworzyć, żadnych zasłon.
Obsługa pociągu niemiła głównie bardzo niemiła pani blondynka która rozdawała wodę i odmówiła wręczenia croissanta, który należał się w cenie biletu. W aplikacji nie da się zamówić nic do jedzenia. Koszmarna podróż

Very unreliable company! their APP has no actual updates regarding time schedules or delays. We had to get 4 tickets for one 2 hours journey, as after 3 hours of waiting at Prague main station - Hlavni nadrazi, we didnot get update and we missed our train. We had to buy new tickets due to their useless app. another train has alsoalmost one hour delayand then their staffhad no updates regarding further delays. Journey was suppoosed to be 2 hours, but at the end it lasted over 7 hours, eith no access to water or any other refreshments and theirstaff had no updates at all! I gave company chance to resolve our issues caused by their unprofessional behaviour, but there was no sloution from their side, no compensation, and it took them 22 days to get back to uswith some nonsense answer that Nikol Trundova got back to me, and she actually has not read my complain properly at al! you also will never get to get in touch with director! it is SHOCKING CUSTOMER SERVICE! I would avoid their their low quality services!
They also havelounge at Hlavni nadrazi in Prague but it is extremely dirty and there is no aircondition.

Use LEO express and Ceske drahy instead!

The worst train I had an experienced with it was from Budapest to Vienna which the air conditioner of the train was not working in mid July2026 and they didn’t inform us a head of time for this failure. also there was no option for make yourself cool in the train and because of the crowd and WC the cabin smell was very annoying. There was not even any agent to help the people. The wifi speed was very slow.
So during the time we were in a train it was kind of a hell.

Horrible staff, they were unhelpful ignored you, were rude and it was a very unpleasant experience. Do not travel with regiojet if you want proper customer service

Have RegioJet ever actually run a service that has arrived on time ?
I have never been on a train that has,so please don't rely on them if you are running a tight schedule
Final update:A 50 minute delay in arriving in Prague. No explanation. Nothing

I travelled with RegioJet from Prague to Bratislava on July 1st, and it was one of the worst train journeys I’ve ever had.

The problems started before we even departed. A completely different train than the one advertised arrived, and as a result I was downgraded from Business Class to Relax Class. The seat numbering was chaotic and didn’t match the reservations, which caused confusion and unnecessary arguments between passengers.

The train was extremely slow and kept making unexplained stops for long periods. To make matters even worse, the air conditioning stopped working during one of the hottest days of the year, turning the journey into an absolute nightmare.

RegioJet seems to rely on old, outdated trains retired from other countries, and the overall quality of service is very poor. Based on this experience, I would not recommend travelling with RegioJet to anyone.

No AC and corporate behavior, when money is above people and you will fell it, if they leave you in 40 degrees without AC because of money, and put all people in to last four wagons because they dont have enough wagons. And bad wifi and no functional toilets on a regular basis... They just dont want to spend money, see for yourself, check wagons, they literally bought them on sale somewhere from someone who did not need them anymore.

I have been a long-time RegioJet customer, but at this point I am seriously questioning why.
The overall quality has dropped significantly. Trains are consistently dirty, and even the newer Relax carriages are often dusty and smell unpleasant. This is supposed to be a higher standard of travel, but it feels neglected.
Operationally, it is chaotic. Last-minute changes to carriages and even direction of travel happen far too often, creating confusion and unnecessary stress. Even worse, I have been reseated at the last minute without being given an equivalent class, which makes paying extra feel like a waste of money.
The staff are another major issue. Instead of helping, they often come across as rude, dismissive, or simply uninterested in resolving problems.
The onboard service is equally disappointing. The menu looks good in theory, but in reality drinks that should be cold are served warm, and the food quality is questionable. I have had multiple cases where food caused digestive issues, which is completely unacceptable.
RegioJet markets itself as a premium, customer-focused service, but the reality no longer matches that image. At this point, I cannot recommend it.

Very disappointed with RegioJet's service.
We waited on the platform for almost an hour in the scorching heat (around 37°C) while our train kept being delayed. The departure time was changed several times, but no clear information was provided.

When the train finally arrived, we were simply told that it was not going anywhere. We did not receive any email or other notification informing us that the train had been cancelled.
What was even more disappointing was the complete lack of assistance. No RegioJet representative came to explain the situation, provide guidance, or help passengers find an alternative solution. We had to run around the platform asking the train staff what we should do. The only response we got was: "Just look for other tickets."
Unfortunately, there were no other tickets available for that day.
This level of customer service is unacceptable. When a train is cancelled, passengers should be informed in advance and assisted with alternative travel arrangements instead of being left to figure everything out on their own.
I cannot recommend RegioJet based on this experience.

Rgj 1036 in Meidling 43 min Verspätung , Zugbegleiter unfreundlich und kaum der deutschen Sprache mächtig( Milan) oder so. Die locken zwar mit billigen Kaffe usw aber jeder der keinen Bock auf Durchfall hat, fährt irgendwie anders auch wenn es etwas teurer ist.
Mein Rat !! Da geht es mir hauptsächlich bei den Zügen, andere Angebote kenne ich nicht!!
Vorsichtig sein bei dieser Bahn Linie Regio Jet.

I am crying because I was so hungry. They told us a minute and we waited almost 2 hours just to receive the news of them having 3 options for food. The staff was rude and disrespectful towards us.

No air conditioning in coach 5

We travelled with RegioJet from Győr to Vienna Hbf on 20 June 2026, train RJ 1034, coach 5.

The conditions were unacceptable: the windows could not be opened and the air conditioning was not working. The carriage was extremely hot and stuffy. We checked other parts of the train, and the air conditioning seemed to work properly only in the business coach.

This is not acceptable for a paid international journey. RegioJet should maintain all coaches properly, not only business class.

Hrozny servis, jidlo nosi po hodine a pul, klima nefunguje v Low costu je vedro jak v plynove komore, wifi skoro nefunguje, smrdi to jak zachod

Dne 13.6. 2026 jsem jela autobusem jedoucím z Vídně do Prahy v čase 7:45-12:30. Nejen že nikde nebyl hlášen přestup v Brně, také i má žádost o prošetření ztraceného saka nebyla úspěšná. V Praze autobus končil. Řidič o úklidu mluvil i s další osobou. V obou autobusech jsem seděla na sedadle číslo 1. Po přestupu v brně jsem si sako (v hodnotě převyšující 4500Kč kterou mohu doložit) přehodila přes přepážku mezi mnou a řidičem. Současně jsem měla i vyklopený stoleček. Ještě tentýž den jsem kontaktovala zákaznickou linku regiojet a vysvětlila co se stalo s tím, že se ozvou a zatím mé sako nahlášeno nebylo. Další den přišel mail, že sako se nenašlo. Na to jsem ihned reagovala, že prosím o znovuprošetření z důvodu přestupu (který na jízdence nebyl uveden) a že sako jsem zapomněla až v autobusu z Brna do Prahy. (Toto jsem uvedla již v předešném telefonátu) Odpověď přišla rychle a také neúspěšná - sako nebylo nalezeno. Proto jsem v neděli 14.6. opět volala do zákaznického centra že jsem nespokojená a znovu žádám o prošetření. Uvedla jsem opět kde sako bylo, že mohlo zapadout k řidiči a různé návrhy, kam se podívat. Bylo mi řečeno, že už jsme žádali a bylo rozhodnuto. To bylo vše. V Praze jsem po výstupu šla hned do svého auta, jsem si tedy na 100 % jistá, že sako v autobusu zůstalo. Ptám se proto, jakto, že řidič sako nenašel při úklidu když sklápěl stolečky? Jakto, že sako nebylo nalezeno ani na straně řidiče, kam mohlo zapadout a tato možnost byla zmíněna. Byla to chyba při úklidu a reálné neprošetření situace či nesprávné zacházení se zapomenutými věcmi?

I purchased food onboard and later discovered that it was already spoiled. This is a serious food safety issue that should never happen.

What was even more frustrating was that I immediately informed the onboard crew. Instead of handling the matter, the staff member told me to contact customer service myself and made no effort to assist. I trusted their instructions and followed up with customer service afterwards.

After several email exchanges, customer service admitted that the correct procedure was for the onboard crew to take back the expired food and provide a refund on the spot. They also acknowledged that the crew may have been unwilling to handle the issue and stated that they would deal with the matter internally.

However, despite admitting this, they refused any refund or compensation, claiming that too much time had passed and they could no longer verify the incident.

In other words, their own employee failed to follow company procedure, and the customer is expected to bear the consequences.

The expired food was disappointing. The lack of accountability afterwards was even worse.

Very bad experience with RegioJet.

On Friday, June 5th, the bus arrived very late at Geneva Bus Station (Place Dorcière), and unfortunately this was not the first time. Delays seem to be the norm on every trip. But what happened next was even worse: when the bus finally arrived, it did not even stop in a parking bay and simply continued on its way. We assumed it was just making a loop and would come back to pick us up, but it never returned.

As a result, I was left stranded and unable to make my journey. I then tried to request a refund, but this proved impossible. The website was not functioning properly, and the link I received by email did not allow me to submit a refund request either.

I am extremely disappointed by this complete lack of reliability and by the absence of any effective solution for customers. Between the repeated delays, the failure to stop and pick up passengers, and the inability to obtain a refund, the service is simply unacceptable.

I absolutely do not recommend this company, and I will never travel with RegioJet again.

Jesus Christ what an awful train, you can’t even charge a phone because plugs are not working, ac is not working. We complained to a staff member and he just laught and said yeah this train is terrible.. 0 stars.

My family and I started traveling with RegioJet trains on business 1st class about two years ago and, unfortunately our only good experience was the first time. From the second on it’s has been extremely disappointing and stressful. Our business class has been almost always canceled and we were downgraded. RegioJet gave us a financial compensation for that. We were informed by the customer service we could request the compensation in cash at the RegioJet office at Prague Main Station, but every time this happened, they never had the sum in cash. So the way was to send an email to customer service and request the credit to be sent to my bank account. To my disappointment, the last time this happened, with a credit of 110EUR, I sent an email to request the refund to my bay account but they never replied. When I got back to them about it some months later, they credit was gone and they informed that the period for refund has passed and credit was taken without any possibility of refunding. I asked to escalate this to the management as I believed it was a mistake, since I requested the refund within the 6 months period as per they policy, only to hear back from the management with the most embarrassing excuse. The management sent a screenshot of a reply to me,( that I never received),saying that if I wanted the refund I had to contact another department. My email was sent to the exact same department who refunded me on a previous occasion. They simply took my credit and kept trying to find excuses not to refund me. They failed and couldn’t fix it. It’s a terrible customer service without taking any responsibility for their own mistake.
The last time we were on a business class (1st), the section was extremely noisy, A/C barely working and the door wouldn’t stay shut, it kept opening the entire 3h trip. The train to Prague ALWAYS delays. RegioJet, never ever again! I do not recommend anyone to travel with them.

Terrible staff!
The bus drivers were so rude. Always complaining. Just so rude.

There’s always some problem. If you have ANY other option, do not choose this company for traveling.