Leo Express レビュー 

Obsługa olewcza. Zniknęła na prawie całą podroz przez co nie dało zamówić sie jedzenia

Nie polecam. Kupujesz bilet z przyjazdem na godzinę 9 a oni za miesiąc zmieniają czas przyjazdu na godzinę 10.
Zwrot jest problematyczny

Sehr schlimm.
Im voraus gebuchte Verbindung wird abgesagt. Nach einer Umbuchung wird Sie dann storniert. Danach erneut auf die Ursprüngliche Verbindung gebucht allerdings zu schlechteren Komfort.
Nun war die 1. Fahrt wieder da.
Nun 1 Tag vorher wird eine 15h Fahrt in Kabine mit Schlafmöglichkeit umgebucht auf normalen Sitzplatz und das mit Kind.
Unverschämt. Online geschaut - alle Kabineen mit Schlafoption sind ausverkauft. Das ist kriminell. Anscheinend Kunden gefunden die mehr für die selbe Fahrt und Optionen bezahlt haben und unser Ticket unverschämt umgebucht. Von Lady Sleeper auf Economy Sitzplatz. So lasse ich das nicht stehen.

We booked well in advance and paid only € 37,50 for a premium ticket from Krakow to Prague. The train left on time from Krakow. During the trip there were some delays and the train arrived 45 minutes late in Prague. I expect this is mainly because the Leo Express is from a third party and national trains from Poland and Czech Republic have priority. The ride is not going very fast. Sometimes the train reached a speed of 158 km/h but mostly it was below 100 km/h. We didn't use the toilet on board. At the first station after the border the train stopped for 20 minutes, so we got off the train and used the toilet at the station. In premium class you get unlimited soft drinks, max 2 drinks with alcohol and you can choose 2 courses from the menu. In Poland, the steward only came by once to get our order. You can however order more drinks at once if you want. In the Czech Republic the steward came by 4 times to ask whether we would like to order from the menu. In premium class, the seats can recline all the way, although we didn't like the position of the legs when reclining the seats. There is a lot of space in premium class and when you get a good price it is very good value for money. The train might not be that fast, but not much slower than the Polish intercity trains. We would book again!

I booked a trip from Frankfurt to Prague in Business class, but you only get a seat in a very old and outdated carriage from a decommissioned German train. There was no toilet with running water to wash your hand, which makes the use of the toilets essentially impossible. The WiFi was barely useable and that was for like 5% of the trip. I'd love to rate it higher for this budget price, but it doesn't even fulfill the bare minimum.

9 hour ride from Warsaw to Prague and no working toilet. All except one was "out of order" and the one that worked couldn't be closed properly. I think a train like that shouldn't be used on long routes like this.

Got tickets in premium class. Service was terrible, most of time you cannot order anything as attendand went to machinist cabin to play with phone. Later most of menu was out and we were asked to wait 1h to order coffee, because of crew change.

Opóźniony 110 min.porazkazwrot.biletu długi ale tylko na bonusy.nienpolecam

Pociągi mocno opóźnione. Musiałam dojechać do Krakowa na okresloną godzine, więc zrezygnowałam z tego przewoźnika. Zwróciłam bilety. Niestety nie moge liczyć na zwrot pieniędzy jako uczestnik tzw programu lojanościowego. Oddali mi w leo kredytach i żadnym sposobem nie mozna odzyskac pieniedzy. Nawet likwidacja konta tego nie zapewni. Musze skorzystać z ich usług ponownie jeśli chcę "odzyskać" moje pieniadze. Na moje skargi, wnioski odpowiadają, ze nic z tego. Nie dostane pieniedzy spowrotem. W sumie to czuję się oszukana, a może nawet okradziona??? Złożyłam skargę do Rzecznika Konsumentów

Wollte mit Leo Express von Frankfurt Sud am 18.9 2026 um 15.03 Uhr nach Prag fahren.ich habe mich zweimal vorher wegen meinem kleinen Hund erkundigt ob er in einer Transport Tasche mit kann.Es wurde bejaht.Als ich am Bahnsteig angekommen bin wurde mir sehr unfreundlich gesagt es geht nicht und ich soll eine andere Verbindung nehmen.Kundenservice absolut inkompetent sehr unfreundliches Zugpersonal.Nie wieder .Bin sehr enttäuscht!!!!

Absolute nightmare: Assault, 6-hour delay, and terrible service!Avoid this service at all costs! My journey from Przemyśl to Frankfurt on September 6th was a complete disaster.The trip started terribly: the first half of the route was replaced by two buses with NO power outlets and NO working toilets, forcing us to travel for over 5 hours in each bus. To make matters worse, when I tried to ask a staff member on-site about the missing power outlets, he physically pushed me! This is absolutely unacceptable and a total safety violation.Only at 3:00 AM were we finally transferred to a train. The train was old, completely uncomfortable, and stopped at every single station in Czechia and Germany. The hotline provided zero truthful information throughout the whole ordeal.Instead of arriving at 7:00 AM, we finally reached Frankfurt at 2:00 PM—a 7-hour delay in total. We arrived completely exhausted, drained, and mistreated. Absolutely shocking and dangerous service!

Hemos reservado un tren de Praga a Olomouc a las 6:25. Por nuestra propia cuenta nos hemos dado cuenta que ese tren no existía, preguntando en oficias ajenas (leoespress no). Al darnos cuenta de esto hemos llamado y no nos han solucionado nada, personal muy limitado: preguntamos por próximos trenes y otras opciones y no nos proporcionan ninguna solución ni facilidad. Mala opción, no recomendable.

Tvl dete dopici kmo nejhorsi drahy vlaku kterymi jsme kdy jeli. praha krakow na cestu tam i zpatky nam dali stejny listky s jinymi lidmi. a misto aby presunuli par lidi tak presouvali nas jako celou skupinu. mame ty listky tak jak mame uz dlouho a i tak nase mista dostal nekdo jinej. guys zlaty cesky drahy tvl😭

you know you will have a great trip when you board and you see a group of 8 animals with a pack of 32 plzen beers. Absolutely horrible customer support. Train staff could not care less even if all passengers complained about them, chat support said it is not their problem and to contact the staff. So this basically says that if a group of people decides to get drunk on their trains and makes everyone else miserable for 6 hours, it is purely our problem. Avoid this company at all coats. Better take a bike

Ich bin mit Leo Express im Grunde sehr zufrieden. Wir hatten eine Zugfahrt von Deutsch nach Oswiecim gebucht, konnten aber leider nicht mitfahren, da der Zug auf dem Weg einen schwerwiegeden technischen Defekt hatte. Dies war natürlich für uns ärgerlich, daraufhin mussten wir uns ein Zimmer buchen, und im Nachhinen die Rückerstattung dafür beantragen. Dies lief jedoch relativ problemlos, nach 3 Tagen kam eine Antwort von Leo, und noch zwei Tage später war der volle Fahrpreis und die Kosten vom Hotel auf dem Konto. Alles in Allem ist der Service für einen so günstigen Preis in einem Nachtzug über 10h ganz okay, deshalb 4 Sterne!

the ac works overtime before dawn, but is dead in 30 degrees. it takes them 2:06 for an 85 km journey, they need my student verification evry time, i need to "buy" a free ticket evry time, they verify the 2nd student card noone ever uses exept them, there's no legspace(im almost 2m and my legs just wont fit) and they told me, i dont need to choose them but its the only way i can get to work so yeah i fuh-king have to. i legit feel nothing but hate for this company

No information available about the service from Warsaw to Krakow and onward to Prague. No company presence at either of the 2 central Warsaw stations I visited. The polish trains staff were completely unhelpful about Leo Express and could not provide any information at all. Finally got the train and things looked a little more positive. Train left on time, unlike what I have read of other people and their experience. But worse was to come. There were 2 toilets on the train. One had no locking door as described on the notification on the outside. The other was in a disgusting and unusable state even though we had just begun the journey. And in addition this toilet had no water to wash your hands. A totally unhygienic experience! The tickets might be cheap but basic hygiene standards really should be maintained. I complained about the state of the toilets to the staff but they were not interested. A truly horrible experience and not one to be repeated!

Absolute joke of a company! I booked a ticket directly on their official website for the LE402-PL train from Warsaw to Krakow at 11:13 AM.
It wasn't on any of the departure boards and just completely vanished from their system. Zero communication—no email, no SMS, no warning whatsoever. When I frantically tried to get some help, their ticket office at the station was closed, the live chat was dead, and there was absolutely no staff around. I was left completely stranded. Ruined my travel plans and my day. Save your money and your sanity, avoid them at all costs!

Train didn’t arrive at the assigned platform and no notification was given. Lost it bc of it

Booked Leo Express LE232 from Leipzig to Frankfurt (Main) Süd on 18 August 2026. Departure was delayed from 02:54 to 06:27 — over 200 minutes — announced before departure, with no alternative transport offered within the 100-minute window required under EU Regulation 2021/782. I had to book my own replacement train at my own expense to get to my destination.

Submitted a compensation claim the same day. Their agent (Pavlína) partially engaged, then tried to pay part of it in non-cash "Leo Credits" instead of a refund — despite EU rules requiring cash unless the passenger agrees otherwise, which I explicitly did not — and rejected a legitimate refreshment reimbursement outright. After I responded with the specific legal basis for each item, I was met with complete silence for over two weeks despite follow-ups.

I've now had to file formal complaints with the German Federal Railway Authority (Eisenbahn-Bundesamt) and the Czech Trade Inspection Authority (Leo Express is Czech-registered), since direct contact simply stopped getting answered. Will update this review once it's resolved, but as it stands: fine train, terrible follow-through when something actually goes wrong.