I wish i read the reviews before using this service. Please don’t use this service because they will hold your money for days without any valid explanation. It’s been 9 days since i made a transaction... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
You offer us with a competitive rate. My only concern is that it takes too long for transactions to be done which is frustrating.
They are ever ready to help you in terms of anything regarding your transaction. They have improved in delayed transaction
企業が回答しました
I initially had issues using the service, but it seems all those issues have been resolved. Loving using the app these days
企業が回答しました
企業情報
当該企業による記述
Remit Home is a secure money transfer service based in Keighley, UK. We are regulated by the Financial Conduct Authority (FCA) and HM Revenue & Customs (HMRC) for international money transfers.
連絡先
6-12 Cooke Street, West Yorkshire, BD21 3NN, Keighley, 英国
- +443300270399
- support@remithome.net
- remithome.net
3.3
まあまあ
1280件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am extremely disappointed with my…
I am extremely disappointed with my experience using Remit Home.
MWGH9642459572
On 29 May 2026, I sent £100 to my parent through Remit Home. Four days later, the money still has not been received. During this time, I have contacted customer service multiple times seeking a clear explanation, but I have been given conflicting information and repeated assurances that the issue would be resolved “by the end of the day.”
I even spoke directly with a customer service supervisor, who promised that the funds would be delivered by the end of today. Unfortunately, that promise was not kept, and the recipient still has not received the money.
Up to now1/6/26 I still has not received the money
2026年6月1日
自発的なレビュー
Remit Home からの回答
Hi Richard, thank you for bringing this to our attention, and we sincerely apologize for the frustration you experienced.
At Remit Home, we want to confirm that your transaction has now been successfully processed and paid out. If you or your parent need any further assistance regarding this transfer, please contact us directly at +44 1535 553402 so we can support you right away.
It is not worth it to use this app
It is not worth it to use this app, firstly they deceive you with a bit higher rate but charges fee making it not better than the others. Secondly, they will not remit the money on time, rather keep your money for 4 days or more to run their business with your money. You have to persuade them with several calls but it will be to no avail. Today is the 4th day and I am still waiting for my transfers to be paid. They have a very very very poor service. Do not use them
2026年5月23日
自発的なレビュー
Remit Home からの回答
Hi Frank, thank you for your feedback. We sincerely apologize for the delay you experienced and are pleased to confirm that your transaction has now been successfully paid out.
At Remit Home, we want to clarify that your funds were safely processed on our end, but the brief hold occurred due to a temporary processing delay within the Beneficiary's Network Provider. We never hold funds for business use, as we are a fully regulated institution committed to your speed and security. Since the transaction is now completely finalized, please contact us at +44 1535 553402 if you or your recipient need any further assistance.
very poor service is take longer to…
very poor service is take longer to recive money dont look about there rate is very stress
2026年5月21日
自発的なレビュー
Remit Home からの回答
We are sorry to hear about your experience. We are reviewing our processes.
It took a bit long for the recipient o…
It took a bit long for the recipient o receive the money but was supported all the way until the money was received. Thank you
2026年5月21日
自発的なレビュー
Remit Home からの回答
We appreciate your feedback. We're glad we could support you until the money was received, despite the delay. We are always working to improve our service.
Terrible, if you want want to lose money avoid.
Terrible,
Good rates to start then they have made mistake after mistake totalled to £1670 sent to the wrong person and now not responding to over 10 calls, emails and online chat requests.
This has been going on for over 8 week with absolutely 0 advice or attempt to resolve.
Basically stolen my money.
Also had some catcalled transfers that took over 1 month to be returned.
There reply is a lie!!!
Not had a penny back from the £1670 miss sent
2026年4月23日
自発的なレビュー
Remit Home からの回答
Hi Craig, thank you for reaching out. We are very surprised to see this review, as everything was smoothly finalized and fully settled during our last communication.
At Remit Home, we take your experience seriously. Since all transactions on your account were cleared and completed as discussed, we would like to know what has happened since we last spoke. Please contact us directly at +44 1535 553402 with your reference details so we can investigate your current situation immediately and ensure everything remains completely resolved for you.
Remit Home からの回答
We're glad to hear you found our transfers swift and reliable. Thank you for your feedback.
Great job
Remit home is making my life so easy I can solve problems out so quickly, my family would get the money instantly just after the transaction. Thanks so much
2026年5月5日
自発的なレビュー
Remit Home からの回答
We are so happy to hear that our service is making your life easier and that your family receives money instantly. Thank you for your kind words!
Its a Fake app the always say system is…
Its a Fake app the always say system is not working when you call on support and your beneficiary will will never get a single peny they are scammers
2026年5月3日
自発的なレビュー
Remit Home からの回答
Hi Hamza, thank you for taking time and writing this review. We sincerely apologize for the frustration caused by this delay and are pleased to confirm that your transaction was successfully credited on May 9th.
At Remit Home, we are your Home of Trust. Due to the data entry mismatch you mentioned, the transfer required a Mandatory Security Review and manual processing to ensure the funds were safely delivered to your overseas account. We have no record of an unresolved issue and are committed to providing you with a reliable service. Please contact us at +44 1535 553402 if you have any further questions.
I had better service from this company…
I had better service from this company and help me a lot to send money to my country.
2026年5月11日
自発的なレビュー
Remit Home からの回答
Hi Liliane, thank you for your kind words! We are delighted to hear that we’ve been able to help you send money home successfully.
At Remit Home, we strive to be your Home of Trust and look forward to serving you again soon!
SENDER BEWARE
I blame myself for not reading reviews of this scrap of a company.
I am abroad and transferred £600 to my own bank abroad.
I mistakenly used my card instead of my account number.
This company is still holding the money sent on the 5th of May. Today is the 9th of May and they are still not able to put the money in my overseas account.
They are even asking when I'm returning to the UK.
Their chat box is AI and keeps repeating foolish questions.
I am still stuck.
SENDERS BEWARE!
2026年5月5日
自発的なレビュー
Remit Home からの回答
Hi Kofi, thank you for reaching out. We apologize for the frustration while you are abroad and want to ensure your funds are secured.
Since you mentioned a Card vs. Account mismatch, this has triggered a Mandatory Security Review to protect your funds. We have no record of a delay outside of these standard verification protocols. Please call us at +44 1535 553402 with your Transaction Reference Number so we can resolve this immediately as your Home of Trust.
This guys are scammers the took about…
This guys are scammers the took about 1600 pounds and for days and kept telling me they were precinct the money please avoid them
They are scammers.They kept reassuring and telling lies .they annoying part is they use automated generated messages for thier response.Please avoid them they are thieves .
2026年5月4日
自発的なレビュー
Remit Home からの回答
Hi Lipton, thank you for reaching out. We take your feedback seriously and sincerely apologize for the frustration caused by the delay in your recent transfer.
At Remit Home, we are a fully regulated financial institution and the Home of Trust for thousands of users. We assure you that we do not use "lies" or "scams"; however, for high-value transfers like £1,600, our Compliance & Security Framework occasionally requires a more detailed Manual Verification to ensure the safety of your funds and adhere to UK financial regulations. Since we currently have no record of a stuck transaction for this specific amount under your name, please contact us immediately at +44 1535 553402 with your Transaction Reference Number. We are committed to acting as your Strategic Partner to resolve this discrepancy and ensure your funds are accounted for immediately.
It took a while, but I have now received my money from Remit homes. I transferred the sum of £100 to a bank account in Nigeria, transaction didn’t go through, but after five days they returned me
It took a while, but I got my money back in the end. Transfer of £100 to Nigeria didn’t go through, but after five days my money was returned to me.
Most important thing is I got my money back, so they’re genuine and credible
2026年5月2日
自発的なレビュー
Remit Home からの回答
Hi Richard, thank you for raising your concerns. We take allegations of this nature extremely seriously, as Remit Home is a fully regulated financial institution committed to being the Home of Trust for all our clients.
We have conducted an immediate internal search and currently have no record of a stuck transaction for £100 matching your name or details. To ensure this is not a case of Identity Mismatch or a technical error at the receiving bank, please contact us immediately at +44 1535 553402 or provide your Transaction Reference Number. We are eager to investigate this fully, as we maintain a zero-tolerance policy for unresolved funds and will act as your Strategic Partner to ensure any legitimate transaction is finalized.
My money has been held with no explanation
When ever I send money it always kept hold it took 2-3 days for my money to go through like yesterday I send money to Ghana and till now my mum has not received the money
2026年5月1日
自発的なレビュー
Remit Home からの回答
Hi, thank you for reaching out. We sincerely apologize for the delay in addressing your concerns and for the frustration this wait has caused you and your family.
At Remit Home, we strive to be your Home of Trust, and it is never our intention to hold funds without a clear regulatory or technical necessity. To resolve this immediately, we need to verify your transaction details, as we currently have no record of a delay matching this description. Please share your Transaction Reference Number and registered email with us via our designated support line at +44 1535 553402 so we can conduct a high-priority trace on these funds for you.
Poor services
Poor services, how can a transfer made on 24/04/2026 still be pending as at 29/04/2026. Never again
2026年4月24日
自発的なレビュー
Remit Home からの回答
Hi Sheila, thank you for bringing this to our attention. We sincerely apologize for the delay you experienced with your transfer initiated on April 24th.
To provide context, our systems attempted to process this transaction multiple times; however, it was repeatedly declined by the payout bank due to a data mismatch. To ensure the security of your funds, we have now issued a full refund to your original UK account.
We would be happy to facilitate a new transfer for you. We recommend double-checking the beneficiary details to ensure a seamless payout with our partners this time. We look forward to serving you again.
I am not happy with your service.
I have been a regular and loyal customer since I registered with RH in September 2025. They always have good and impressive rate and that always attracts me.
But recently, I am becoming impatient because your services are becoming poor and lacking trust. I sent £630.91 to a relative in December 2025 and he has not recieved it yet.You sent to me a reciept that transaction is succesful but it never reached my Beneficiary's account at Ghana Commercial Bank.
My customer ID is 590392.
Transaction PIN: BDGH 91151584.
I was asked to bring the pdf bank statements of my Beneficiary and myself on two occasions (20th March and 16th April). Afterwards of each occasion you send a messages of apology and tell me you have now credited the money to the Beneficiary's account at Ghana commercial Bank. All these were false and embarrassing. Besides this I have made uncountable phone calls which the customer service team have not been helpful.
Please do your best to either refund me or genuinely complete the transaction.
Hope you will kindly do the needful.
2025年12月10日
自発的なレビュー
Remit Home からの回答
Hi Raphael, please accept our sincerest apologies for the frustration and embarrassment this delay caused you and your beneficiary. As a loyal customer since September 2025, you deserved better than the experience you had between March and April.
The delay was an isolated incident caused by network instability within our Ghana payout corridor, which impacted transaction synchronization with Ghana Commercial Bank. We can confirm that your refund of £630.91 has been fully processed to your UK account.
We have since fully restored and optimized this corridor to ensure the reliability you’ve come to expect from our rates. We value your loyalty and hope to have the opportunity to regain your trust in the future.
They are not trustworthy
They are not trustworthy. I sent money through the company on the 20/04/2026. Since then my recipient hasn’t received the money. The customer service keeps on sending apologies but yet still the money has not been delivered.
Personally, I will not recommend any one to deal with this company because they are liars.
2026年4月20日
自発的なレビュー
Remit Home からの回答
Hi Kwaku, we can confirm that your transaction initiated on 20/04/2026 has been successfully delivered to your beneficiary.
While we understand the delay was frustrating, the funds are now available. If you or your recipient requires any further assistance or a transfer confirmation receipt, please contact our support line directly at +441535553402.
Very bad in transaction
Very bad in transaction. The worst I have ever seen in the market. Takes them when they want to deliver the transfer with so much excuses. I made transaction to Ghana and it took them almost 1 week for the money to be delivered after so much calls and stress. I will never go into that anymore never
2026年4月22日
自発的なレビュー
Remit Home からの回答
Dear Customer,
We have reviewed our records and cannot find any account or transaction matching your profile.
To investigate this and assist you, please contact our support team directly at +441535553402 with your transaction PIN. We are committed to resolving any genuine concerns immediately.
This is my nightmare
This is my nightmare. I don’t think they are doing a genuine business. My wife and I have had some family issues and needed to send some money home. I called them to confirm how much I could send and they said as long as it doesn’t not exceed £5000. So I made a transfer. This was meant for my children’s school fees, medical bills and the medical bills of my in-laws. They have requested for all documents and have been provided. They keep coming back for the same set of documents over and over. Finally, they have requested for the bank statement of my wife and where she gets the money from. They have threatened not to send my money back. I had to borrow money from a friend to take care of these needs. The transaction pin is BDGH52402066. I really don’t trust them and my only option is to report them to FCA, FOS and HRMC. Do not use this app, they can kill your relatives home.
2026年4月23日
自発的なレビュー
Remit Home からの回答
Hi Emmanuel, we confirm that your transaction (PIN: BDGH52402066) was successfully credited to your beneficiary on 25 April 2026.
As a regulated financial institution, we are legally required to conduct mandatory security and documentation checks on transactions to ensure full compliance with UK financial regulations. These regular checks are essential for the security of your funds and the integrity of our operations. We understand that this process can feel repetitive, but it is a standard requirement for all high-value transfers to ensure a smooth and secure payout.
We are pleased to see the funds have reached your family for their school and medical needs. Should you require any further documentation or assistance, please do not hesitate to contact our support team.
They are so so horrible
They are so so horrible. You trust these people at your own peril. They have deliberately held my money since Thursday. Today is Saturday and they keep giving frivolous excuses. If you know what is good for you, never use this app. A clear pattern has been identified that this is what they do. The customer service after promising I will soon get my money later told me to wait till Monday.
2026年4月23日
自発的なレビュー
Remit Home からの回答
Hi Gilbert, we’re sorry for the inconvenience and frustration caused.
Please note that the full amount of your transaction has now been successfully refunded to your UK account. We regret the delay and appreciate your patience.
If you need any further assistance, please feel free to contact us.
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