Jetson Electric レビュー 

Jetson Electric からの回答

2025年5月13日

Dear Jordan,

Thank you for your wonderful feedback! We're so happy to hear that the bike is a great fit for your nephew. It's also fantastic to know that our support team was able to assist you promptly and resolve the issue without any hassle.


We always strive to provide seamless and responsive service, and we're glad we were able to meet your expectations. If you need any further assistance or have any questions, don't hesitate to reach out. We're here to help!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月13日

Dear Sarah,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by receiving a product with a dead battery. We understand how frustrating this can be and truly appreciate your patience as we worked to resolve the issue.

We are pleased to hear that our customer service team, specifically Rose Irea, was able to assist you promptly and effectively. Providing timely and efficient support is a priority for us, and we are thrilled that Rose was able to resolve the matter to your satisfaction within 24 hours.

Your positive experience with our customer service is invaluable to us, and we will be sure to pass along your kind words to Rose. Should you need any further assistance or have additional questions, please do not hesitate to contact us. We are always here to ensure you have the best possible experience with our products and services.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月13日

Dear Carlos,

Thank you for taking the time to share your experience! We’re so glad to hear that Jonas Lavares was able to assist you with validating your proof of purchase and resolving the issue with your E-Scooter. Providing top-notch support is a priority for us, and it’s wonderful to know that Jonas was able to make the process smooth and efficient. We truly appreciate your patience and understanding throughout this process.

We’re excited that you're looking forward to your next purchase, and we’ll be here to assist whenever you need us. Please don’t hesitate to reach out if you need any further support in the future!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月9日

Dear Daisy,

Thank you so much for sharing your experience! We're truly sorry to hear about the initial trouble with the broken wheel and the lost replacement package—that’s certainly frustrating. But we’re glad that Marvin Seva was able to step in, take ownership of the situation, and make things right.

It’s great to hear that your son will be back to enjoying his scooter rides soon! We’ll be sure to pass along your appreciation to Marvin—he’ll be thrilled to know he made a difference. If there’s anything else we can do, please don’t hesitate to reach out. Thank you again for being part of the Jetson family!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月9日

Dear Robert,

Thank you so much for taking the time to share your experience. We're truly delighted to hear that our team was able to assist you and ensure your granddaughter received a replacement hoverboard. We understand how frustrating it can be when a product doesn't perform as expected, especially for something meant to bring joy to a child, and we're glad we could resolve the issue quickly.

It’s wonderful to know that both Dareal and Jessa left a positive impression with their kindness and support. We take great pride in our customer service and stand firmly behind the quality of our products. Stories like yours inspire us to continue delivering exceptional service and care to every customer.

Thank you again for your kind recommendation and for choosing Jetson. We're grateful to have you as part of the Jetson family! If you ever need further assistance, please don’t hesitate to reach out.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月9日

Dear Samantha,

Thank you so much for your kind words! We’re thrilled to hear that Dareal was able to assist you and left such a great impression. Providing exceptional customer service is one of our top priorities, and it’s always wonderful to hear when one of our team members goes above and beyond.

We'll be sure to pass along your praise—Dareal will be so happy to hear it! If there’s anything else you need, we’re always here to help.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月9日

Dear Michael,

Thank you for sharing your experience! We’re so sorry to hear your Jetson stopped working, but we’re glad Dareal was able to step in and resolve the issue quickly and smoothly. It’s great to know the process was hassle-free and that a replacement bike is already on its way to you.

We truly appreciate your trust and loyalty—it means a lot to us. We’ll be sure to pass along your kind words to Dareal! We look forward to having you shop with Jetson again soon. If you need anything else, don’t hesitate to reach out.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月8日

Dear Jessy,

Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding your recent experience with our customer service team. We are pleased to hear that Rose Irea was able to assist you effectively with your warranty claim and provide the support needed to resolve the issue with your eBike.

At Jetson, we strive to offer exceptional service, and it’s rewarding to know that Rose’s patience and customer-oriented approach made a positive impact on your experience. We will be sure to pass your commendation along to her, as well as to the entire team, as a recognition of their dedication to customer satisfaction.

If you require any further assistance in the future, please don't hesitate to reach out. We are here to ensure your continued satisfaction and are committed to providing you with the best possible experience. Thank you once again for your feedback, and for choosing us for your eBike needs.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月8日

Dear Alexandria,

Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered with your electric dirt bikes, but we’re glad to know that Rosa Irea was able to assist you so effectively. We strive to ensure that all our customers receive the highest level of support, and it’s wonderful to hear that Rosa’s efforts made the process easier for you.

We are happy to confirm that both bikes will be replaced, and we appreciate your patience throughout this process. Your satisfaction is our priority, and we’re committed to delivering a solution that meets your needs.

If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月5日

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize for the initial delay in response time, and we truly appreciate your patience throughout the process. We are, however, pleased to hear that Rose Irea was able to assist you in resolving the issue with your son’s hoverboard. Providing a smooth and efficient customer service experience is a top priority for us, and we are glad that Rose was able to help you with a replacement board.

Your feedback is important to us, as it helps us continually improve our service. If you ever encounter any further issues or need assistance in the future, please don’t hesitate to reach out—we are always here to help.

Thank you again for your understanding, and we hope your son enjoys his new hoverboard!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月2日

Dear Sam,

Thank you for taking the time to share your positive experience! We’re truly pleased to hear that you found our customer support team to be helpful and that the process of receiving assistance was smooth and straightforward.

Providing efficient, friendly, and knowledgeable support is one of our top priorities, and it’s rewarding to know that we met your expectations. Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you continue to enjoy your experience with our products.

Thank you once again for your feedback and for being a valued customer.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月2日

Dear Robert,

Thank you for taking the time to share your experience. We’re delighted to hear that Dareal provided you with excellent customer service and was both helpful and understanding in addressing your product care needs.

At Jetson, we are committed to delivering not only quality products but also a supportive and responsive customer experience. Your kind words mean a great deal to us, and we’re truly grateful for your trust in our brand. We look forward to serving you again and sincerely appreciate your continued support of Jetson products.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月1日

Dear Sriram Subramanian,

Thank you so much for sharing your experience with the Jetson Horizon X Kids Dirt Bike! We're thrilled to hear that your child is enjoying the bike and that Marvin Seva was able to assist you with care and professionalism.

We’re proud to have team members like Marvin who go above and beyond to ensure our customers are fully supported. Your kind words mean a lot, and we’re glad we could provide a positive resolution.

If you ever need further assistance, don’t hesitate to reach out. Enjoy the ride!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年5月1日

Dear Hannah Eisenbach,

Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issue with the e-bike's metal bar, but we're very pleased that Marvin Seva was able to step in and provide the support you needed.

It's great to know that even though the bike hadn’t been registered initially, Marvin guided you through the process of registering it using the serial number and your Amazon receipt. We're glad to hear that the one-year body coverage was honored and that the entire process was handled smoothly and efficiently.

At Jetson, we take pride in delivering both quality products and outstanding customer service. Your feedback is a testament to Marvin’s dedication and the commitment we strive to uphold for every customer.

If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your trust in Jetson and hope your son continues to enjoy his e-bike!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月30日

Dear Tricia,

Thank you for taking the time to share your positive experience.

We’re delighted to hear that Marvin Seva provided you with excellent service and was able to assist you efficiently with your Jetson Hoverboard warranty request. It’s always our goal to ensure that our team members are knowledgeable, responsive, and dedicated to delivering a smooth and supportive customer experience.

We truly appreciate your feedback and will be sure to recognize Marvin for a job well done. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. We're here to help and committed to your satisfaction.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月30日

Dear Trish,

Thank you for taking the time to share your experience with us. We’re truly pleased to hear that Marvin Seva was able to assist you effectively and provide the support you needed when your son’s scooter stopped working. At Jetson, we take great pride in delivering exceptional customer service, and it’s incredibly rewarding to know that Marvin went above and beyond to ensure your concerns were addressed.

Your recommendation means a lot to us, and we’re grateful for your trust in our team. Should you have any further questions or require additional assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Wishing your son many more fun and safe rides ahead!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月30日

Dear Tynesha,

Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team was able to assist you and provide the support you needed when your daughter’s hoverboard wasn’t charging. It’s always our goal to deliver exceptional care and ensure that every customer feels valued and heard.

We’re especially glad that a replacement was provided and that your daughter can now enjoy riding her hoverboard again. Your satisfaction is our top priority, and we truly appreciate your kind words. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

Thank you again for choosing Jetson!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月29日

Dear Ashley,

Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely thrilled to hear that Rose Irea was able to provide the support you needed and turn a disappointing situation into a joyful one for your son. It means a great deal to us to know that her dedication made such a positive impact.

We believe that great customer service can make all the difference, and we’re so glad Rose was able to help make your son's day a little brighter. We'll be sure to share your lovely feedback with her and the rest of our team.

Thank you again for your support — we truly appreciate it!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月29日

Dear Darrell,

Thank you for taking the time to share your experience. We apologize for the inconvenience you encountered with the back tire, but we’re very pleased to hear that our team, particularly Jason Seva, was able to assist you in securing a replacement bike. It’s incredibly rewarding to know that this resolution brought joy to your daughter.

We truly appreciate your patience and understanding throughout the process, and your kind feedback means a great deal to us. Should you need any further assistance in the future, please don’t hesitate to reach out.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月29日

Dear Valued Customer,

Thank you for sharing your positive experience with us! We're sorry to hear that you needed to file a warranty claim, but we're delighted that Marvin Seva was able to make the process smooth and straightforward for you.

Providing exceptional customer service is something we take great pride in, and it’s wonderful to know that Marvin’s support has left you feeling confident in choosing Jetson again in the future. We truly appreciate your feedback and look forward to serving you again!

Best Regards,
Customer Service Team at Jetson