Jetson Electric レビュー 

Jetson Electric からの回答

2025年4月28日

Dear Amanda,

Thank you for taking the time to share your experience. We are pleased to hear that Raniel was able to assist you effectively when your son’s Jetson experienced a catastrophic failure. It’s always our goal to provide thorough and efficient support, and we’re glad that Raniel worked diligently to ensure the warranty submission was processed smoothly and promptly. Your satisfaction is incredibly important to us, and we’re grateful for the opportunity to resolve this matter for you.

Thank you again for your feedback, and we look forward to assisting you in the future!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月25日

Dear Kim,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the bike you purchased for your son's birthday developed an issue so soon after delivery. We understand how disappointing that must have been, especially for such a special occasion.

That said, we’re very pleased to know that Melvin and Raniel were able to provide you with the support you needed and help resolve the issue to your satisfaction. We’re incredibly proud of their dedication to excellent customer service and will be sure to recognize their efforts.

Your feedback is greatly appreciated, as it helps us identify areas for improvement and reinforces the importance of delivering a positive experience for every customer. We hope your son is now enjoying his bike to the fullest, and please don’t hesitate to reach out if you ever need further assistance—we're always here to help.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月24日

Dear Angela,

Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your son’s birthday celebration was affected by the scooter issue — we understand how disappointing that must have been.

That said, we're thrilled to hear that Dareal was able to turn things around and provide the support you needed. We’ll be sure to pass along your kind words to them — we know how much it means to deliver excellent service, especially in moments that matter most.

Thanks again for your patience and for giving us the chance to make things right. We hope your son is now enjoying his scooter to the fullest!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月22日

Dear Chirag,

Thank you so much for your kind words and for sharing your experience!

We’re thrilled to hear that Rose Irea was able to assist you with your son’s bike and that the process was smooth and seamless. Providing great customer service and clear communication is something we truly strive for, and it’s always rewarding to know when we’ve met those expectations.

If there’s anything else we can help with in the future, please don’t hesitate to reach out. We’re always here for you!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月22日

Dear Valued Customer,

Thank you for taking the time to share your positive experience. We're so pleased to hear that Rose Irea was able to assist you promptly and effectively in resolving the issue with your hoverboard. We understand how frustrating it can be to receive a faulty product, and we're glad that Rose was able to provide a smooth and timely replacement process for you.

At Jetson, we strive to deliver not only quality products but also excellent customer support, and it’s always encouraging to hear when our team members meet that standard. Your feedback means a lot to us and helps reinforce our commitment to continuous improvement.

Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and hope you enjoy your new hoverboard!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月21日

Dear Marquisha,

Thank you for taking the time to share your experience. We’re very pleased to hear that Marvin Seva was able to assist you promptly and effectively with the charging issue on your child’s scooter. At Jetson, we are committed to providing exceptional customer service, and it’s always rewarding to know that our team members are making a positive impact.

We understand how important it is to resolve issues quickly—especially when it involves something your child enjoys using—and we’re glad Marvin was able to guide you through the process with clarity and care. We’re happy to know that a replacement is already on the way and that you’re satisfied with how everything was handled.

Thank you again for your kind words and for being a valued part of the Jetson community. Should you need further assistance or have any other questions in the future, please don’t hesitate to reach out. We're always here to help.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月16日

Dear Thomas,

Thank you for taking the time to share your feedback. We're very pleased to hear that Rose was able to successfully resolve the issue you were experiencing with your replacement J5 bike. Providing exceptional service and ensuring customer satisfaction are top priorities for us, and it’s wonderful to know that Rose delivered on that commitment.

We’ll be sure to share your kind words with her and the rest of our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and thank you for being a valued customer.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月16日

Dear Stacey,

Thank you for sharing your experience with us. We're so pleased to hear that Rose Irea was able to provide prompt and helpful support, and that you’re satisfied with the resolution. At Jetson, we take great pride in standing behind our products and delivering the kind of customer service our customers can rely on.

Your feedback is greatly appreciated, and we’ll be sure to recognize Rose for her outstanding assistance. If you ever need further support or have any questions in the future, please don’t hesitate to reach out. Thank you again for being a valued Jetson customer.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月10日

Dear Rebecca,

Thank you for taking the time to share your feedback! We are delighted to hear that Raniel was able to assist you effectively with your warranty replacement. At Jetson, we are committed to delivering exceptional customer service, and it’s wonderful to know that Raniel's efforts met your expectations.

We strive to make every step of the process as smooth and efficient as possible for our customers. If you have any further questions or require additional assistance, please don’t hesitate to contact us. We're always here to help and ensure your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月10日

Dear Valued Customer,

Thank you so much for your feedback. We're glad to hear that the issue was ultimately resolved to your satisfaction!

We sincerely apologize for the frustration you experienced when trying to reach us, especially over the weekend. While our chat service is intended to be available during posted hours, we clearly fell short in this instance, and we understand how disappointing that can be.

Your experience is important to us, and we’re continuously working to improve our responsiveness across all support channels. We truly appreciate your patience and for giving us the opportunity to make things right.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月10日 に更新

Dear Cherry,

Thank you so much for taking the time to share your positive experience with us! We’re absolutely delighted to hear that Raniel was able to assist you throughout your warranty claim process for your hoverboard.

At Jetson, we take great pride in providing outstanding customer service, and we’re thrilled to know that Raniel’s courteous, professional, and helpful approach made the entire process smooth and stress-free for you. We understand how important it is for our customers to feel supported, and we’re glad that Raniel’s patient guidance and prompt follow-ups contributed to your satisfaction.

Your feedback truly means a lot to us, and we will be sure to pass along your kind words to Raniel. It’s always our goal to go above and beyond for our customers, and we’re so happy to hear that he did just that.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Our team is always here to help.

Thank you once again for your kind feedback, and we look forward to serving you again soon!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月9日

Dear Ravikiran,

Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that Raniel Binondo was able to assist you efficiently and get your replacement unit sent out in no time.

At Jetson, we take great pride in delivering excellent customer service, and it means a lot to know that Raniel provided the level of support we strive for. Your kind words truly validate the hard work and dedication our team puts into ensuring every customer feels heard, valued, and taken care of.

We’re also thrilled to hear that you're enjoying your Jetson product and that it's bringing fun to your family! That’s exactly what we love to hear — making everyday moments more exciting and joyful is what we're all about.

Please don’t hesitate to reach out if you have any further questions, concerns, or just want to share how your Jetson ride is going — we’re always here for you.

Once again, thank you for your thoughtful feedback. We'll be sure to share your message with Raniel and the rest of our team.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月9日

Dear Renee,

Thank you so much for taking the time to share your experience with us — your kind words truly mean a lot.

We're thrilled to hear that Raniel Binondo was able to assist you and provide the level of care and support you deserve. It’s always our goal to ensure a smooth and stress-free experience, especially when it comes to getting your kids back to enjoying their Jetson bikes. We're so glad Raniel was able to respond promptly and help resolve the issue with the tires quickly and efficiently.

We’ll be sure to pass along your thoughtful feedback to Raniel and recognize him for his outstanding service. It’s team members like him who help us deliver the level of support our customers deserve, and your appreciation reinforces just how important that is.

We also hope your 11- and 12-year-olds are enjoying every ride and making the most of their Jetson bikes! If you ever have any further questions or need additional assistance, please don’t hesitate to reach out — we’re always happy to help.

Thank you again for your support and for being part of the Jetson family.

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月9日

Dear Valued Customer,

Thank you so much for sharing your experience with us — we truly appreciate your kind words and are so pleased to hear that Marvin Seva was able to assist you.

It’s wonderful to know that Marvin guided you step-by-step through the troubleshooting process and made your warranty claim experience simple and stress-free. Providing helpful, friendly, and efficient service is something we take great pride in, and it's clear that Marvin delivered exactly that.

We’ll be sure to recognize him for his exceptional support. Feedback like yours reminds us why we do what we do — ensuring every customer feels confident and cared for, especially when something doesn’t go quite as planned.

We hope your bike is now back up and running smoothly, and that you’re enjoying the ride! If you ever need further assistance or have any questions down the road, please don’t hesitate to reach out. We’re always here to help.

Thanks again for being a valued member of the Jetson community!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月8日

Dear John,

Thank you for sharing your experience with us! We’re absolutely delighted to hear that Marvin Seva was able to handle your situation quickly and effortlessly. At Jetson, we take great pride in delivering exceptional customer service, and it’s always rewarding to know when one of our team members goes above and beyond to support our customers.

Marvin’s commitment to providing timely, effective assistance is a reflection of the high standards we aim to uphold across our entire team. We’ll be sure to recognize his efforts and share your kind words with him.

Thank you again for your feedback—it means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月8日

Dear Valued Customer,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an outstanding experience with our customer service team, and especially with Dareal Agbay.

Providing knowledgeable, helpful, and efficient support is exactly what we strive for at Jetson, and it’s great to know that Dareal went above and beyond to assist you with your warranty concerns. We’ll be sure to recognize and commend him for his exceptional service.

Your satisfaction is our top priority, and we’re grateful for the opportunity to resolve your issue quickly and effectively. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.

Thank you again for choosing Jetson!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月8日

Dear Amanda,

Thank you for sharing your experience with us! We're sorry to hear that your original hoverboard stopped working after a few months, but we’re glad our customer service team was able to assist you quickly and get a replacement sent out without any hassle.

Your satisfaction means a lot to us, and we’re pleased to know you had a smooth resolution. We hope your new hoverboard performs reliably and brings you lots of enjoyment! If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Thanks again for choosing Jetson!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月8日

Dear Candice,

Thank you for your kind words! We're so glad to hear that you had a great experience with our customer service team. We’re especially happy to hear that Raniel was able to assist you promptly and get your replacement order shipped out without delay.

Providing responsive, helpful support is what we strive for at Jetson, and your feedback lets us know we’re on the right track. We’ll be sure to pass along your appreciation to Raniel!

If there’s anything else we can do for you, we’re always here to help. Thank you for being part of the Jetson community!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月7日

Dear Jeff Acker,

Thank you so much for your wonderful feedback!

We're thrilled to hear that you’ve had a positive experience with both our Jetson hoverboards and Snow Joe electric products. It’s great to know that you’ve found our products to be reliable and affordable—exactly what we strive for.

We’re especially glad that our customer support team was able to assist you effectively with your hoverboard replacement. Providing clear communication and supportive service is something we take very seriously, and it’s incredibly rewarding to know we delivered on that promise.

Thank you again for your continued trust and support. We look forward to serving you again in the future, and we’re always here if you need us!

Best Regards,
Customer Service Team at Jetson

Jetson Electric からの回答

2025年4月7日

Dear Manuel Arca,

Thank you for taking the time to share your feedback. We're very pleased to hear that Reyna Gabiana from our TruRide Tech team provided you with excellent customer service while assisting you with your Jetson eBike.

At Jetson, we take great pride in delivering outstanding support, and it’s always encouraging to hear when a team member goes above and beyond to ensure a smooth and positive customer experience. Your comments have been shared with Reyna and the rest of the team to recognize her exceptional service.

Should you need further assistance in the future, please do not hesitate to contact us. We’re here to help and committed to your satisfaction.

Best Regards,
Customer Service Team at Jetson