River Chic Designs レビュー 

River Chic Designs からの回答

2025年11月17日

ChatGPT said:

Thank you so much, Janet, for the wonderful 5-star review! 🌟

We truly appreciate your support and kind words. We hope to have the opportunity to help you again in the near future! 💛

River Chic Designs からの回答

2025年11月6日

Thank you so much for your 5-star review! We’re thrilled to hear that you’re loving your dough bowl candle. Each one is hand-poured with care, and it makes us so happy to know you’re enjoying it. Thank you for supporting our small, family business!

River Chic Designs からの回答

2025年11月6日

Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying your candles — your kind words mean the world to us. We truly appreciate your support of our small, family business!

River Chic Designs からの回答

2025年11月6日

Thank you so much for your 5-star review! We’re so happy to hear that you’re loving your candle. Your support means so much to our small, family business — we truly appreciate you!

River Chic Designs からの回答

2025年11月4日

Thank you so much for your 5-star review! We’re thrilled you chose us and hope you love your rocking horse. Enjoy—and thanks for supporting our small, family business!

River Chic Designs からの回答

2025年11月4日

Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying our candles — your kind words mean so much to us. Each one is hand-poured with care, and it makes us so happy to know you love them!

River Chic Designs からの回答

2025年10月30日 に更新

Rebecca, We’re sorry to see your 1-star review, but we’d like to clarify what occurred. You sent an email after business hours requesting to cancel an order. When our office opened the next morning, we had received 13 emails from you, several of which contained threatening and inappropriate language.

As stated on our website, emails received after hours are reviewed once business resumes. When we saw your first message, we noticed you had multiple open orders, so we reached out to confirm which one you wanted canceled — but we did not receive a reply. In the meantime, one of your orders had already been packaged and loaded onto the FedEx truck, which automatically triggered a shipping confirmation.

After receiving your subsequent emails with continued threats and foul language, we made the decision to cancel all remaining orders. You also filed a complaint with the Better Business Bureau, which was closed in our favor after we provided full documentation of the situation.

We would also like to add: You filed a dispute on all 11 purchases you received prior to us cancelling your outstanding orders, and your bank reimbursed us because you tried to commit fraud. We provided all of the proof as well as to the local authorities. Our company owes you nothing.

For the safety of our staff and integrity of our business, we do not tolerate abusive behavior. Additionally, your name appears multiple times on badbuyerslist.com, a database used by small businesses to report abusive or fraudulent buyer activity.
https://badbuyerlist.org/buyer/d08a09d7ed56207ad175c9eb
https://badbuyerlist.org/buyer/1d7a1deb0921729abc96f5eb


We always strive to treat every customer with respect and fairness, but we must also protect our team and uphold professional standards.

River Chic Designs からの回答

2025年10月29日

We’re sorry to see your 1-star review and wanted to clarify what happened with your order. A replacement clay pot was shipped as soon as our new shipment arrived.

We reached out twice by email requesting damage photos so we could process your replacement, but unfortunately, we never received a response until about two weeks later. We always honor replacements for damaged items as long as the product is in stock — and when it’s not, we issue a refund.

We take pride in standing behind our products and doing our best to resolve any issue quickly.

River Chic Designs からの回答

2025年10月29日

Thank you so much for your 5-star review! We're so happy to hear that you love your new lamp — it truly makes our day to know our pieces are brightening your home.

We appreciate your support of our small business and hope you’ll shop with us again soon!

River Chic Designs からの回答

2025年10月29日

Thank you for your feedback. I wanted to clarify that according to UPS tracking, your package was delivered the day after you left this review. Your order shipped within our posted timeframe, and UPS delivered it just a few days later — well within our normal delivery window.

I’m glad to see it successfully arrived, and I truly hope you’re happy with your purchase. If there’s anything we can do to make your experience better, please don’t hesitate to reach out.

River Chic Designs からの回答

2025年10月29日

We’re sorry to see your 1-star review and wanted to clarify the situation. You originally ordered a candle in the wrong color, which you returned. As a courtesy, we poured a brand-new candle in the correct color and sent three emails and made several phone call attempts regarding the small shipping invoice required to send the replacement.

Unfortunately, since the invoice was never paid, we could not ship the new candle, and a refund was issued instead. Please note, as stated in our policy, we do not cover shipping costs for customer order mistakes.

We always strive to be fair and transparent and would have been happy to ship your replacement immediately upon payment of the shipping cost.

River Chic Designs からの回答

2025年10月29日

Thank you so much for your 5-star review! We’re so happy to hear you had a great experience and that we could help. Your support means the world to our small business!

River Chic Designs からの回答

2025年10月29日

We’re sorry to see your 1-star review and wanted to clarify what happened. No photos were submitted through our Damage Claim Portal, which is required for us to process a replacement or refund.

As clearly stated on our website, we must receive specific photos of the damaged item, the packaging, and the shipping label. These are required by UPS in order for them to reimburse us for damages caused during shipping. Without those photos, unfortunately, we’re unable to submit a claim or send a replacement.

We explained this process in our email communication, but since the instructions weren’t followed, we were unable to move forward. We always honor damage replacements when the correct claim information is provided.

River Chic Designs からの回答

2025年11月6日

We’re sorry to see your 1-star review but wanted to clarify the details. We received your email on December 18th at 5:35 p.m., which was four business days after your order was placed. We responded five minutes later — even though it was after business hours — explaining that your order was still within our posted 8–10 business day shipping timeframe.

You emailed again on December 19th, asking why your order hadn’t been fulfilled, and we replied once more to confirm that your order was at five business days and would ship within our posted shipping policy. We also explained that each candle is hand-poured and requires time to cure before shipping, and that during the week before Christmas, we had notices on our website stating that not all orders would arrive by Christmas.

At 11:21 p.m., you emailed again (after hours) requesting to cancel your order. We responded as soon as our office reopened on December 20th, confirming that your order had been cancelled and refunded.

We’re sorry you placed your order so close to Christmas and that it couldn’t arrive in time, but we did communicate promptly and clearly throughout the process. Your order was handled exactly according to our posted policies, and we responded to every message you sent.

River Chic Designs からの回答

2025年10月29日

We’re sorry to see your 1-star review and wanted to clarify that your lamp was delivered on Saturday, November 23, 2024, according to FedEx tracking #282083736675 — just two weeks after your order was placed.

We also reviewed our records and found no communication from you indicating that the item was not received. If you still do not have the package, please check with neighbors or household members and contact FedEx directly for delivery confirmation.

We’re always happy to help, but we do rely on customers to reach out so we can resolve any issues promptly.