Rock-Ola Jukeboxes レビュー 

I ordered a custom jukebox on February 28, 2024, expecting a premium, made‑to‑order experience.
On December 11, 2024, I visited the manufacturer’s facility in person and was shown a jukebox in production that staff said was assigned to my order. On February 19, 2025, I was emailed a photo of a jukebox labeled with my name, which further indicated the order was underway. Despite this, no firm delivery date was ever provided, and communication has been sporadic. In September 2025, after about 18 months of delays, I posted a public review describing my experience. Shortly afterward, the owner personally called me, apologized, and made assurances of weekly updates and a timely delivery. Based on those assurances, I voluntarily removed the review in good faith. Unfortunately, those assurances were not followed through. The updates did not occur, the delivery did not happen, and communication again tapered off. Now, two years after placing the order, the situation remains unresolved, with no clear delivery date. This post serves as a public appeal to Rock-Ola Jukebox to be made whole—either through delivery of the promised jukebox or a full refund of all amounts paid. I’m sharing this so others can make an informed decision, particularly when timelines and communication matter.

Alexander is extremely knowledgeable on these Jukeboxes! Walked me through trouble shooting a little issue I was having with my bubbler, Highly recommend
Rock-Ola Jukeboxes!
Thank you Alexander I’ll be in touch with you regarding the new speaker.
Steve

I had been wanting a jukebox for awhile. Like anything the dread of getting started with the ordering process- but this company made the process so easy! I admit I have OCD and ADD but Alexander and Cheron were so friendly and professional each time I called. They never seemed bothered with all of my questions. The delivery was easy and after receiving set up was easy but I had one question. It was a Sunday but when I called Alexander, to my surprise he answered on a Sunday morning. He talked me through and we are loving our jukebox. It’s beautiful.

You know, I read through these reviews and very few of them are "3-Star" reviews. Half of the custumers appear very dissatisfied and the other half are ecstatic. I am unfortunately of the former group. My story seems very similar. Promises are made then broken. Promises are remade, then rebroken. I bought my jukebox in August (2025) paying the full amount. It was promised by Thanksgiving (2025). Thanksgiving comes and goes. Then a promise for it being shipped in January (2026). January comes, January goes. February is here... All of this time I'm making calls to the company, leaving messages, sending Emails - not every day, but there has been about a dozen attempts. Now, I'm reading here that some people have been waiting one, one and a 1/2, 2+ years. Cheron said that I'd get my jukebox in January "FOR SURE." Some people here have heard from the CEO. I have not. OKAY! I really don't want to wait 12, 18, 24 months. What is the problem? Why are some people here getting their jukeboxes quicker than others? Is it a parts thing? A labor shortage? Santa's elves aren't coming to your part of California regularly? I would like to live to see the day that a get my wonderful, beautiful Rock-Ola jukebox that others have received. I'm a bit envious, honestly! I read these great reviews and I'm thinking "Hey! What about me?" Okay, Rock-Ola people. You have my email and my phone number. Please contact me. Tell me specifically what is happening, please. Thank you, Ken Kessel in Michigan

I received my Rock-Ola White Bubbler Vinyl 45 Jukebox this weekend and could not be more pleased with the finished product! It is absolutely beautiful and everything I dreamed it would be. The owner personally delivered and installed the unit and troubleshooted a few things and showed us how to use it. The only thing that was disappointing is it took a year and 4 months to get delivery and I had to call to get updates frequently. The owners and employees are very nice though and a pleasure to work with. If they had been up front about the timeframe my expectations would have been set. It was absolutely worth the wait and I know if I have any trouble with it they will be available to help. I hope this little company thrives because their jukeboxes are really great!

Our new Rock-Ola Jukebox exceeded our expectations. To see a picture of it online doesn't due it justice. Once it arrived,and I could see it and actually touch it, only then was I able to truly appreciate the craftsmanship that goes into a Rock-Ola Jukebox. When I plugged it in and all the lights went on, it was like a part of Anerican history came to life. It's so brilliantly lit! Absolutely amazing! The detail in the chrome accents. The real wood. The finish is so smooth. The bubbles!!! It's a work of art! I was in constant contact with staff as well as the owner through the whole process of it being built. There is a waiting period for these jukeboxes. So if you need one in 2 weeks, it's not gonna happen. They are all custom built and hand made. Each one unique based on the customers preference. But in the end we'll worth the wait! I might add we paid extra for the labeling of our music and it's so very professionally done. I highly recommend it. If you looking for a piece of Americana , look no further than Rock-Ola Jukeboxes!!!

I first ordered the ROCK-OLA AUTHENTIC BUBBLER VINYL 45 DELUXE. I was first concerned about the lead time it took but after receiving the unit, I am so impressed that I just now ordered The ROCK-OLA BUBBLER CD JUKEBOX CRYSTAL EDITION. Alexander has been very attentive before, during and after the sale. I highly recommend these Jukeboxes. I have two fully restored Seeburg, but I much prefer these new Rock-Ola units.

I ordered the 45 Crystal edition jukebox from Rock-ola. I received it about 8 weeks ago. My first impression after unboxing it was a thing of absolute beauty! But, it gets better. After watching the start up video on YouTube which is simple to follow, the jukebox performance did not disappoint! The sound is beautiful as well!! I do request this from future buyers. Look at all the pictures Rick-ola shares on their website of the model you so choose to buy. From the cabinet to all the electrical components there are numerous parts in the assembly. It does take some time to build since Rockola is a small business. So, be patient. When you do receive it you will love it! My wife and I really enjoyed using Bluetooth during the Christmas holiday listening to all our favorites. Also, Cheron and Alexander (owner) will guide you through the purchasing process and answer any questions you might have along the way. Thank you to all the employees at Rock-ola for keeping an American classic alive!

This jukebox is beyond words- to say the least. Simply amazing. We have never dealt with such a wonderful company. From the first day we called Rock-Ola and spoke with Cheron, we were kept in the loop of each stage of the process. Alexander, the CEO of the company called me frequently. Special thanks to Alexander, Cheron, and the entire staff at Rock-Ola. We are forever grateful for all you have done. Also - as a side note, the Bluetooth is incredible !!!

The two gentleman l spoke with were very friendly and helpful and solved multiple issues l have had in the past and present with my 2004 jukebox there workings on my amplifier as we speak

I got my Rockola vinyl Jukebox and it awesome. Thank you Alexander and Cheron who was there for me when I called. Also the crew that hand built the jukebox. They did a great job it’s beautiful. Thank you all so very much. Paul.

Not only is the jukebox beautiful, but functions and sounds great. Their customer service is responsive and top notch. I can't recommend rock-ola more. I was originally in the market for a vintage jukebox, but Im so glad i went this route as they maintain the vintage look and feel, but with modern components. Great company!

I received my Rock Ola Music Center Bubbler, Model DB8 in early Aug, which was within a few days of what Rock Ola committed too! I was happily surprised based on some of the reviews! I think the fact that it was a Digital Music Center that helped out! I was very impressed with the packaging that included “Tip&Tell” and “Shock” sensors that let you know if the box was subjected to any mishandling during transit! My sensors showed no abuse so I was comfortable accepting the machine! Once it was uncrated I got it up and run very easily & quickly! The touch screen layout and process took a little getting used to but once I got into it I am very comfortable with it now! It is loaded with over 700 CDs of various music genre’s, many of which I like a lot! A few days after receipt, my Daughter and 3 granddaughters visited,and jumped right in, quickly finding familiar Artists and took advantage of the powerful sound system! I then started to download a large number of my own CD’s and the process was easy!
So overall I am very happy to say that my experience with Rock Ola has gone very well and I am very satisfied with the build quality, ease of use, and the ability to load my entire music collection x 10! It is easy to rate this as a 5 star performance!
Mike from Massachusetts!

I am very happy with the quality of the product, Vinyl Deluxe. It is most enjoyable to look at and listen to. It was very straight forward to unpack and set up. The unpacking instruction video noted the web site is very clear and informative. Alexander was reachable and most helpful whenever I contacted the office by phone or email for updates. It took more time to receive my jukebox than was initially quoted, but all is well that ends well.

Alexander and his team have been really great to work with. Our jukebox is amazing! I highly recommend Rock-Ola.

Where do I start? This once great American company synonymous with the jukebox industry is dying. Owned over the years by a few people has now fallen into the hands of a complete idiot. I used to deal with Glenn in the past and everything was great. Since this British guy took over it has really gone down hill. I see him on Facebook saying how great he is then I read he put his other company into administration opening back up the next day and leaving a lot of people out of pocket. I eventually managed to cancel my order but still lost money but will be exploring my options. YOU HAVE BEEN WARNED

I wish I had a different story to share, but mine is much the same. I paid for a jukebox more than three years ago and have yet to receive it. Early on, there were occasional updates and reassurances, but those eventually stopped. Now, there’s complete silence—no responses, no refund, no delivery date. It’s frustrating to see a once-respected American brand fall into this kind of neglect. I’ll be reaching out to the BBB and legal channels next.

What made this experience great was actually taking the Rock-Ola Factory tour with my wife. Cheron and Alexander took the time to show us how each component of our new jukebox was made. The craftsmanship is amazing. We live close by, and I understand that not everybody is going to fly to California to "look" at a jukebox. They disclosed before our order, that the process from order to delivery was going to take some time. I was not concerned as I already have a Rock-Ola jukebox (grandpa's old 442) and I was willing to wait to get the quality that will last forever. Mine is 56years old, in the family since '75. These new units are solidly built and reflect the quality that you would expect in the brand. They delivered the unit on my Birthday-which was awesome, and everything was perfect. The only issue that I had was that I DID NOT READ THE OPERATING INSTRUCTIONS.I read the numbers wrong in the selector window. - I'm sure that Alexander tried to tell me several times on how to load the labels. Pay attention. -ask my wife, apparently, I am not always a good listener. :) be safe + enjoy

Hello Alexander,

It's time you will respond to our order a couple of years ago in which you still owe us jukeboxes which are paid for. We have been very patience but now you are in full production again but donot respond to my e-mail and other messages and donot even pick up your phone for us and not calling us back I guess it's time for you to take action and respond to our requests.

Waiting on this.

Ben F Franse
Bennies fifties

I ordered a juke box & paid for it in august of
2024.Still have not received it.75%of the time i call,i get no answer.I am hoping that i still get it & have
not been taken for a ride. at this time i would NOT
recomend this copmpany to anyone.
JIM MARR
NORFOLK NE.