Rocketgrip レビュー 

Rocketgrip からの回答

2026年7月30日

Hi Matthew,

We are glad to hear this, thank you for your time to share your feedback, we truly appreciate it, it is very important for us that our customers are satisfied with the products! Thanks for choosing RocketGrip!

Best,
Team Rocketgrip

Rocketgrip からの回答

2026年7月30日

Dear Rainer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how disappointing and frustrating this must have been.
From your review, it appears that you haven’t had the opportunity to contact our support team yet. If that’s the case, we’d genuinely appreciate the chance to help before you give up on the product.

Our team would be happy to work with you to understand what happened and, if necessary, arrange a replacement order, including a new installation tool, at no cost. We’ll also personally assist you throughout the installation process and provide additional guidance to help ensure everything goes as intended.

We know that the installation can feel challenging the first time, which is why we’re continuously improving our installation method, tools, and instructions based on customer feedback. Our goal is to make the experience as smooth as possible for every player.

Please reach out to us at support@rocketgrip.com. We’d truly appreciate the opportunity to turn your experience around and show you the level of service we strive to provide.

Best,
Team Rocketgrip

Rocketgrip からの回答

2026年7月30日

Hi Jean-David,
Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations.

After reviewing your order, we can see that it was placed on July 9, processed and shipped within 4 business days on July 16, and successfully delivered on July 21. Your order was shipped using our Standard Shipping service, which has an estimated delivery time of 7–15 business days. Shipping estimates and processing times are clearly outlined on our website to help customers know what to expect before placing an order.

We also noticed that we haven’t received any communication from you through our customer support. We genuinely wish you had reached out to us, as we would have been more than happy to assist you.

If the installation process was difficult or the grip didn’t feel as expected, we’d love the opportunity to help. Our team can provide installation guidance, answer any questions about the product, and work with you to find a suitable solution if needed.

Customer feedback is extremely important to us, and we’re continuously improving our installation process, tools, and instructions based on the experiences our customers share with us.

Please feel free to contact us at support@rocketgrip.com. We’d truly appreciate the opportunity to assist you and hopefully turn your experience around.

Kind regards,
Team Rocketgrip

Rocketgrip からの回答

2026年7月30日

Dear Michael,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the installation was so frustrating.

We’re glad you reached out to our support team, and as discussed in our email correspondence, we’re already working with you to resolve this. We’d like to send you a replacement order, including new grips and a new installation tool, and we’ll be happy to assist you throughout the installation process to help ensure everything goes smoothly.

We understand that the installation can feel challenging for some first-time users, which is why we’re continuously improving our installation tools, instructions, and overall installation experience based on customer feedback.

We genuinely appreciate you giving us the opportunity to make this right, and we look forward to helping you have the experience we want every Rocketgrip customer to have.

Kind regards,
The Rocketgrip Team

Rocketgrip からの回答

2026年7月30日

Dear Lance,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

We appreciate that you reached out to our support team, and we’ve been in contact with you via email in an effort to better understand the situation. Based on your review, we’d have liked to gather a few more details, as a grip size increase from 4 3/8 to 4 5/8 is not something we would normally expect. Our Octopus Undergrip is designed to be very thin and should not significantly change the grip size. One possible explanation could be that the original base grip was not removed before installation, but without more information, we can’t say for certain.

Our goal was to help investigate the issue and find a solution together. Unfortunately, we understand from our email conversation that you decided not to give the product another opportunity and instead gave it to a friend.

We’re genuinely sorry that we weren’t able to turn your experience around. Customer feedback is incredibly valuable to us, and we’re continuously improving our installation process, tools, and instructions based on the experiences our customers share.

Thank you again for trying Rocketgrip, and we wish you all the best.

Kind regards,
Team Rocketgrip

Rocketgrip からの回答

2026年7月30日

Labdien, Ivo!

Paldies par Jūsu atsauksmi.

Atvainojamies, ka piegāde neatbilda Jūsu gaidītajam. Mēs saprotam, ka saņemt pasūtījumu vēlāk, nekā plānots, var radīt vilšanos.

Pārskatot Jūsu pasūtījumu, redzam, ka tas tika piegādāts 6 darba dienu laikā no pasūtījuma veikšanas. Omniva piegāde Latvijas teritorijā pēc izsūtīšanas parasti aizņem 1–2 darba dienas, taču pirms tam ir arī pasūtījuma apstrādes laiks. Reizēm piegādes var ietekmēt arī no mums neatkarīgi ārējie faktori, piemēram, piegādātāja noslodze vai loģistikas aizkavēšanās.

Mums patiesi žēl, ka šoreiz piegāde aizņēma ilgāku laiku, nekā ierasts. Mēs nepārtraukti strādājam, lai uzlabotu gan pasūtījumu apstrādes, gan piegādes procesu.

Paldies par sapratni un to, ka izvēlējāties Rocketgrip!

Ar cieņu,
Rocketgrip komanda

Rocketgrip からの回答

2026年7月30日

Dear Pauline,

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the delay in communication.

We’re sorry if your initial email was missed or did not receive a response within the expected timeframe. However, after your follow-up, our team got back to you and took immediate action to address the situation. We worked with you directly and, as a result, reached a resolution that included a refund.

We always strive to provide timely and helpful support to every customer, and we regret that the initial communication did not reflect the level of service we aim to deliver.

Thank you for your patience and for giving us the opportunity to resolve the matter.

Kind regards,
The Rocketgrip Team

Rocketgrip からの回答

2026年7月3日

Dear Justin,

Thank you for your feedback and for your continued support of Rocketgrip. We’re delighted to hear that you love the design and customization of our grips, but we’re sorry to learn about the durability issue you experienced with your recent order.

We have already reached out to you directly, as we’d like to better understand what happened. Tearing within just a few days of installation is certainly not the experience we want our customers to have, and we’d appreciate the opportunity to investigate this further.

Our team is committed to finding the cause of the issue and making things right. We look forward to hearing from you so we can work together on a suitable solution.
Thank you again for bringing this to our attention.

Kind regards,
The Rocketgrip Team

Rocketgrip からの回答

2026年7月3日

Dear Avhi,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating it must have been, especially when the applicator broke and the installation did not go as expected.

This is certainly not the experience we want any of our customers to have. We take feedback like yours very seriously, as it helps us continue improving both our products and the installation process.

We will be reaching out to you directly to arrange a replacement order and ensure you receive a new product. Our team will also be happy to provide any additional guidance or support during the installation process to help make your next experience a much better one.

We genuinely appreciate your feedback and hope we’ll have the opportunity to restore your confidence in Rocketgrip.

Kind regards,
The Rocketgrip Team

Rocketgrip からの回答

2026年6月25日

Dear ROberbillig,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

We understand that the installation process can initially feel challenging, especially for first-time users. While many customers become comfortable with the process after their first installation, we recognize that the learning curve may not be the same for everyone. This is why our customer support team is always available to provide guidance, tips, and one-on-one assistance whenever needed.

We genuinely wish you had reached out to us before feeling disappointed with your purchase, as we would have been more than happy to help you through the installation process. In fact, we would still love the opportunity to assist you and hopefully change your experience and perception of our product.

Customer feedback is extremely important to us, and we continuously work on improving our installation methods, instructions, and educational content to make the process as simple and user-friendly as possible.

Please feel free to contact our support team, we would be happy to help find a solution and ensure you get the best possible experience from your Rocketgrip.

Kind regards,
Team Rocketgrip

Rocketgrip からの回答

2026年6月15日

Dear Edward,

Thank you for taking the time to share your feedback, and we are sorry to hear about the difficulties you experienced.

We have reviewed your order and can see that the delivery took a total of 6 business days (ordered June 3, final delivery June 11) Our standard shipping time is typically 7–15 business days, plus order processing time, which may vary depending on the period in which the order was placed. Therefore, we hope the delivery time itself was within reasonable expectations.

We sincerely apologize for any confusion regarding the installation process. We will be reaching out to you directly to help you with installing the grip, and if needed, we will gladly provide additional instructions to ensure everything is installed correctly and your racket is ready to use again.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Kind regards,
Team Rocketgrip

Rocketgrip からの回答

2026年6月12日

Dear Jen,
Thank you for your feedback, and we are truly sorry to hear about your experience.

We have been in contact with you via email and have confirmed that the shipping address provided was correct. According to the tracking information, the parcel successfully reached the destination country. As a result, we kindly asked that you contact your local post office, as they may be able to provide further information regarding the delivery.

In the meantime, we will continue investigating the situation from our side to better understand what may have happened. If necessary, we will of course make sure that you receive a replacement order.

We sincerely appreciate your patience and understanding, and we remain committed to resolving this matter for you.

Kind regards,
Team Rocketgrip

Rocketgrip からの回答

2026年6月4日

Hi Ben,

Thank you for your feedback, it is truly important to us.

We sincerely apologize for this misunderstanding and any inconvenience it may have caused. We will arrange for a replacement order to be shipped to you as soon as possible.

We will contact you directly by email shortly with further details and the new tracking information.

Thank you for your patience and understanding.

Best regards,
Team Rocketgrip

Rocketgrip からの回答

2026年6月4日

Hi Jerry,

Thank you for your feedback.

We appreciate the opportunity to assist you and are glad that we have already been in direct contact regarding your experience. As discussed, we have provided video instructions and additional guidance to help ensure the product is applied correctly and performs as intended.

We hope these resources will help you achieve the expected results. Please be assured that we will continue to support you throughout the process and remain available for any questions or assistance you may need until the matter is fully resolved to your satisfaction.

Thank you for your patience and cooperation.

Best regards,
Team Rocketgrip