La mise en place du grip est plutôt compliquée avec les outils fournis (60' sans réussite). Par contre, ça m'a pris 60'' avec ce petit hack : couper au couteau ou à la scie la grosse partie de l'out... もっと見る
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レビュアーのコメントを見てみましょう
Absolument impossible a installer J'ai commandé 2 grips, pensant que ce serait facile en regardant la video sur youtube, mais une fois reçu, je reçois un applicateur imprimé par imprimante 3D qui éta... もっと見る
企業が回答しました
Product needs to be shipped with better installation instructions. Took 3 people 4 hours to work out how to install the grip onto a tennis racquet. All installation videos on the website are for ins... もっと見る
企業が回答しました
Terrible installation experience. The applicator snapped on first use, like it was cheaply 3D‑printed. The grip had almost no flexibility, and parts of the rubber tore off while trying to put it on. S... もっと見る
企業が回答しました
企業情報
当該企業による記述
RocketGrip is new generation sports grip producer. It is the #1 fully customizable grip in form that shrinks and fits any knob type. RocketGrip can also be personalized with player's name and number. All RocketGrip products extend glove lifetime up to 5x as it does not consist of glue and thus save palms. More than 75 000+ hockey players around the world are already ditching the tape and switching to the RocketGrip grip tape alternatives. RocketGrip is Pro player-approved and used by the top athletes.
連絡先
Peldu str. 7, LV3002, Jelgava, ラトビア
- info@rocketgrip.eu
- rocketgrip.com
2.6
期待以下
91件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zero Communication
I ordered 2 grips on October 28th. They were shipped on Nov. 3 and there have been no updates to shipping since. I created a ticket on Nov 25 and have not received any response. I have tried emailing as well and there has been zero correspondence. These costs way too much money to have such poor customer service. Very unhappy as I’m starting to think I will not be getting these in time for Christmas.
Update: thankfully I received a reply through Trustpilot so I am happy to have the communication, I just wish it would have come from their ticket system. I understand they cannot help the Canada Post strike.
2024年10月25日
自発的なレビュー
Rocketgrip からの回答
Hi Joanne! I am sorry to hear about your experience. From the order, I see that your order has been affected by the Canadian Postal Strike, The order currently sits in Canada, but they are not delivering.
I have also sent your message to our customer support for the check. Normally, we respond within 24 hours. But to assure you, I promise you will get your package before Christmas. We will do everything, even if it means resending with express delivery again!
Ordered 10/14/24 - Still waiting - support stinks
Ordered October 14, 2024 - FedEx label created but package never received by FedEx to expedite shipping. Support is difficult to pin down with a ticketing system that doesn't allow you to register for to check messages and when a response does come in it tells me to call FedEX. FedEx does not have the package - RocketGrip has it, put down the donut and get the shipment over to FedEx!!
2024年12月2日
自発的なレビュー
Rocketgrip からの回答
Hi Gardiner,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the delay in your shipment. We completely understand your frustration and want to assure you that we are taking your concerns seriously.
After investigating the issue, it appears that FedEx has unfortunately lost the package. While we have confirmed that the package left our facility, FedEx requires that the recipient (you) initiate the claim process for further details due to confidentiality policies. However, we take full responsibility for ensuring you receive your order.
To resolve this as quickly as possible, we are already preparing a new shipment for you and will ensure it is expedited to minimize any further delay. You will receive a new tracking number shortly.
PAY ATTENTION- say NO to Fabric
PAY ATTENTION TO WHAT U ORDER. The video shows a super quick installment with boiling water. Fabric requires a REAL HEAT GUN not a hair dryer, after 20 mins of trying. Still working on it. Watch the you tube videos! I'm bothered and would not have bought the fabric version knowing I'd have to buy a heat gun.
Pros-Quick delivery. Made kid super happy to his team nickname. With a true heat gun it's a quick install.
2024年11月29日
自発的なレビュー
Rocketgrip からの回答
Hi Abby!
We’re so thrilled to hear it made your kid happy! Reviews like yours are exactly why we do what we do.
You’re absolutely right — the Fabric grip can only be applied using a heat gun. If someone doesn’t have one at home, we usually recommend heading to an ice rink to apply it. Every ice rink should have one, as they’re pretty common in ice hockey.
Thanks again for your kind words!
This looks like a scam
Bought the product more than a month and a half ago, but still nothing. And the customer service is inexistent. It is too expensive for this kind of treatment.
Update: they are fast to respond here to give you the impression they are handling. All lies - today is December 10 and I still haven't received anything. Customer service is inexistent. Beware!
2024年11月21日
自発的なレビュー
Rocketgrip からの回答
Hi Rafael! First of all thank you for your review, customer support is our #1 priority.
We just found your email to us and we will respond immediately. I see that you chose standard shipping method and we use national post for that, on avarage it take 9-11 days. I see that you did order 27 days ago so this already 100% over our expected delivery date. This issue is caused due to Canadian Postal Strike, which is currently happening.
I can assure you that Customer support will fix this issue together with you and find solution for your case. We usually ship new order with Fedex.
Tolles Tape (Hole&Grip)
Tolles Tape (Hole), einfach mit Wasser zu formen, leider löst sich die Farbe schon nach wenigen Wochen- daher 1 Stern Abzug. Das Griptape war nur mit Heißluft zu formen- leider ist der Schläger gebrochen und somit konnten wir das Tape nicht testen. Firma ist vertrauenswürdig. Wir bestellen regelmäßig.
2024年5月7日
自発的なレビュー
Rocketgrip からの回答
Hi Kathi! Notes taken of Hole grips color. Thank you for the honest review and also for sticking with us, it means world to us as customers like you allow companies like RocketGrip to grow and develop our products futher.
Love the product!
2024年3月7日
自発的なレビュー
Déception cette fois...
J'ai commandé 2 grips de tennis, l'un était percé. J'ai écrit mais aucune réponse bien que je sois client d'assez longue date. Vu le prix, la prochaine fois je commanderai sur Amazon...
2024年3月15日
自発的なレビュー
Using the RocketGrip tapes for 2+…
Using the RocketGrip for 2+ years. The best hockey experience so far.
Installation is super easy + I love the customization element!
Thank you RocketGrip!
2024年4月26日
自発的なレビュー
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