RXO レビュー 

RXO からの回答

6日前

Hello Mike John,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it can be when interactions regarding rates and load opportunities do not meet your expectations. We strive to maintain professional and respectful communication with all carriers and business partners, and we regret that your experience with our dispatch team left you feeling undervalued.

Your comments regarding rate negotiations and customer service will be shared with the appropriate leadership team for review. Feedback from carriers is important to us as we continuously work to improve our processes and relationships.

If you would like us to review your concerns further, please contact our Social Media Resolution Team at socialmediaresolutionteam@rxo.com and provide your contact information along with any load or dispatch details you would like reviewed. We would welcome the opportunity to discuss your experience directly and address your concerns.

Again, we appreciate your feedback and apologize for the frustration you've experienced.

Kind regards,

RXO Customer Care

RXO からの回答

6日前

Hello KRoberts,

We're sorry to hear about your experience and understand how frustrating it must be to be facing a third delivery attempt for your refrigerator while still being left without clear information on when your delivery will arrive.

We sincerely apologize for the repeated delivery issues, the missed expectations regarding the arrival window, and the lack of accurate updates regarding your delivery team's location. We understand that taking time out of your day to wait for a delivery, only to receive changing information and limited answers, is unacceptable. We also regret the inconvenience caused by the previous damaged refrigerator delivery and the impact these continued issues have had on your overall experience.

Your feedback regarding the tracking accuracy, communication from our support team, and the multiple delivery attempts is being taken seriously. We understand why this situation has led to significant frustration and disappointment, and we apologize for not providing the level of service you expected and deserved.

Please contact our Social Media Resolution Team at socialmediaresolutionteam@rxo.com with your tracking number and contact information so we can review your case in detail and work toward a resolution.

Again, we sincerely apologize for the inconvenience and appreciate you bringing these concerns to our attention.

Warm regards,

RXO Customer Care

RXO からの回答

2026年7月29日

Hello Alan,

Thank you for following up on your previous review. We sincerely apologize for the experience you've had. We understand how frustrating it must have been to have a pallet remain unlocated for seven weeks, and we recognize the impact this delay and the resulting damage have had on your business operations.

While we're glad your account manager followed up and the pallet was eventually located, we understand that this does not undo the inconvenience and disruption caused. We also recognize your frustration with the continued difficulties in obtaining a credit for the delivery charges, especially when you believe the issues resulted from errors within our network.

Your feedback regarding both the service failure and the challenges encountered when seeking resolution is concerning and does not reflect the level of service we strive to provide. We appreciate you bringing these concerns to our attention, and we regret that your experience has led you to lose confidence in our services.

Please accept our sincere apologies for the inconvenience, delays, and frustration caused. Your feedback will be shared with the appropriate teams for review as we continue working to improve our processes and customer experience.

Kind regards,

RXO からの回答

2026年7月29日

Hello,

We sincerely apologize for your experience. We understand how disappointing it is to receive White Glove service and encounter rude behavior, property damage, and an incomplete installation.
This is not the level of service we expect from our delivery teams. We take concerns involving customer interactions, damage to a home, and failure to complete the service very seriously. Your feedback will be shared with the appropriate leadership team for review and coaching.

Please email SocialMediaResolutionTeam@rxo.com with your order number, full name, delivery address, phone number, photos of the damage, and a copy of your review. We would like the opportunity to investigate what occurred, discuss your experience further, and determine how we may be able to assist.

Again, we sincerely apologize for the damage, inconvenience, and frustration this situation has caused.

Warm regards,

RXO Customer Care

RXO からの回答

2026年7月28日

Hello Ammar,

We're sorry to hear about your experience and understand how frustrating multiple delivery delays and the lack of clear communication can be. Having your shipment postponed three times due to capacity issues is not the level of service we strive to provide, and we apologize for the inconvenience caused.

Could you please send us an email at socialmediaresolutionteam@rxo.com with your full name, delivery address, phone number, order number, and a copy of your review? Once received, we can review the details of your shipment, discuss what occurred, and determine how we may be able to assist.

We appreciate you bringing this matter to our attention and apologize again for the frustration this experience has caused.

Kind Regards,

RXO Customer Care