RXO レビュヌ 

1,352
•
TrustScore 5段階評䟡の3.5

3.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

The communication with texts to keep me updated was nice but I would’ve liked an update the day before to confirm rather than the day of an hour before the arrival window. I also felt very rushed as t... もっず芋る

5぀星のうち5の評䟡

The gentlemen that delivered over 100 boxes of cabinets and cabinet parts to my home, were friendly, professional and kind. The took great care in moving my boxes. They were extremely accommodating... もっず芋る

5぀星のうち5の評䟡

Felix and Anderson just delivered my new range and new dishwasher! They did an amazing job start to finish. I was notified by phone they were 30 minutes away and when they arrived they unboxed everyth... もっず芋る

5぀星のうち1の評䟡

Following on from my review on the 3rd July, While our account manager did follow up with us as a result of leaving the last review. The pallet did finally get located in there warehouse 7 weeks after... もっず芋る

䌁業が回答したした


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3.7

たあたあ

TrustScore 5段階評䟡の3.5

1352件のレビュヌ

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3.7

すべおのレビュヌ

(1,352)

過去12か月のレビュヌ数: 633ä»¶

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5぀星のうち5の評䟡

Great Delivery

Delivered to the area requested. They got rained upon but they had good spirits during the entire delivery process. Well mannered and took good care of places boxes away from recently painted walls.

2026幎7月20日
自発的なレビュヌ
5぀星のうち1の評䟡

REMARKABLY inept and unprofessional.

REMARKABLY inept and unprofessional.
Why Best Buy uses this company is beyond me.
Astonishingly rude and unprofessional personnel run these deliveries, refuse to install correctly and create a reverse logistical nightmare for the consumer.

2026幎7月16日
自発的なレビュヌ
RXO ロゎ

RXO からの回答

Dear Jason,

Thank you for taking the time to share your feedback with us. It is disappointing to learn that we did not meet your expectations, and we apologize for any inconvenience caused by the conduct of the carriers and lack of communication. We strive to provide reliable and efficient service, and it is clear that we fell short in this instance. Your feedback is invaluable, and we are taking it seriously to ensure that such situations are addressed. Please reach out to us at socialmediaresolutionteam@rxo.com., and we will do our best to address your concerns and improve your experience with us. Please provide your order number, the phone number on the order, and name on the order.

Thank you.

5぀星のうち1の評䟡

They're don't actually fully deliver

I had ten thousand dollars worth of cabinets delivered. While the two drivers themselves were nice, they brought in six of the smaller boxes, and then the three large ones they essentially said to me that they were too big, and they "didn't want to be liable", so they were leaving them in the driveway. So you're a moving company, but you don't actually deliver the big items people can't move? What is the purpose of movers if they don't actually move the items, you can't do inside? I'm under a hundred pounds, and I had to help my husband get them in the house. When I called Lowe's, which is where I bought the cabinets from, they told me this should not have happened. Next time I will refuse delivery from them if they don't bring things inside my house. I have never had an experience like this.

2026幎7月15日
自発的なレビュヌ
RXO ロゎ

RXO からの回答

Hello Erika,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the issues with your cabinet order. This is not the level of service we strive to provide, and we are committed to resolving this matter. We understand how important it is for our customers to receive their orders promptly and accurately. A member of our team has called you.

Thank you.

5぀星のうち1の評䟡

I had a package that was supposed to be


I had a package that was supposed to be delivered on July 14th and they held it until August 3rd. Worst shipping company. They do not care about customer service.

2026幎7月4日
自発的なレビュヌ
RXO ロゎ

RXO からの回答

Hello Joseph,

Thank you for taking the time to share your feedback with us. We apologize for the delay. We understand how important it is for orders to arrive on time. Your feedback is invaluable and helps us improve our services. To assist us in investigating this matter, please provide your order number, the phone number on the order, and name.

Thank you.

5぀星のうち2の評䟡

Menards was great to deal with but the


Menards was great to deal with but the delivery service RXO customer service was not great! They said they were come on July 8th so my husband took off of work, then that morning around 9am we got a text message saying they weren’t coming because of unforeseen circumstances. They called and rescheduled for the 14th so my husband took off work again then I never got a text message saying they were coming so I decided to call them. Then under and they said I needed to call and schedule it.Hmmmm I already scheduled it. That’s why my husband took off of work. I guess the third times the charm with RXO because they showed up on the third scheduled time. I will say the third-party carrier that dropped our cabinets off was amazing. I cannot say that about RXO.

2026幎7月15日
自発的なレビュヌ
RXO ロゎ

RXO からの回答

Hello Michelle,

Thank you for taking the time to share your feedback with us. We apologize for your recent experience with our delivery service. We strive to provide reliable and timely deliveries, and it is clear that we fell short in your case. Your comments are important to us, and we are committed to addressing the issues you've raised. Could you send an email to socialmediaresolutionteam@rxo.com with the information below? Then we can locate your order and discuss how we may be able to assist.

Include the following on the email:
-name on the order
-phone number on the order
-order number

Thank you.

5぀星のうち1の評䟡

Absolute Useless Liars

Lied and said they tried to deliver my package. The concierge has proof they never did and I was home all day and no one tried calling me to be let in. I have an installer coming tomorrow and don’t have my item because of these useless liars

Additional info: A person named Joanna called me attempting to act like she was apologetic for the service. She said she would call the warehouse, try and get the items (worth close to $500) delivered sooner than the almost week out they had the re-delivery set at. She said she’d call me back with an update or if I didn’t hear back to call her directly and that she would be sure to respond. Two calls to her and NOTHING. Never heard back. The whole team seems to be a bunch of incompetent LIARS. I’ve filed complaints with Amazon and the BBB. Stay away unless you want to be lied to continuously with your product delayed.

2026幎7月13日
自発的なレビュヌ
RXO ロゎ

RXO からの回答

Hello,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delivery of your order. It is concerning to hear that the delivery did not follow the specified instructions and that you were not notified in advance as promised. We strive to provide reliable and efficient service, and it is clear that we fell short in this instance. We are investigating. A member of our team has called you.

Thank you.

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