RXO レビュー 

A great group of guys. Everyone was very friendly and I enjoyed our small talk as they unloaded my cabinets.

Delivery guys super nice and efficient.

The communication to include mapped distance to arrival helped ensure we were prepared with our readiness for space and pets our of the house with minimal disruption. Staff were polite and efficient is getting the product off the truck while ensuring careful placement of excessive amount of heavy boxes and no damage to the delivery space.

Unfortunately, my experience with this delivery service has been disappointing. Our stock has rarely been collected or delivered on time, which has caused ongoing operational issues. What has been even more frustrating is the lack of communication and accountability when delays occur.

If you are considering using this company for Amazon deliveries, it's worth being aware that deliveries have frequently missed the agreed delivery windows in our experience. As a result, any Amazon chargebacks may fall on your business, as we found the company was unwilling to take responsibility for delays.

The only positive thing we're the 1 people who delivered the product for Amazon. Wrong product. So rxo will pick it up. Worst experience I've had with a delivery company. No way to talk to anyone. Now I just wanna talk to them to tell them how awful they are.

I recently had a large package delivered through RXO in May. Everything was good except the $900.00 worth of property damage they caused, After getting in touch with them I was told to file a claim,send pictures,and estimate for damaged property which I did. Iwas told by claim agent together a few days and they would get back with me,after waiting a month I decided to get back in touch with themand was told my claim had been denied, they said to file again I would hear something in a few days ,it been another month still nothing, so if getting a delivery I STRONGLY suggest finding another delivery service!

I have an order from IKEA that I was planning on it being delivered today (took time off work, had someone here to help me with the delivery and building of said furniture, etc). RXO informs me today that they’re unable to deliver today and the earliest they have is Wednesday.
I had my ducks in a row, planned on getting everything and building all the furniture today, etc. We have family coming in Wednesday- that’s the major reason why I wanted the furniture here today. I offered that we’re available after 5pm today, or very early or after 5 pm tomorrow, but the agent couldn’t deviate from their script and offer any info why our delivery was delayed, or any other delivery date other than “sometime” Wednesday.
I’m human, too- stuff happens- but work with me- let me know the reason for the delay (Did someone call in sick? Did our stuff from IKEA not arrive? Did someone drop a box and break our stuff and now they have to reorder it? Did a truck break down?) and try to find a solution that gives me a little bit of time to get the furniture built and into place.
Come on guys, give me a little more to work with.

We shipped 7 pallets with RXO on 4/9/26 and had to pay for the shipment with a credit card before it was even picked up. It's 3 months later and they're still sending us bills for for the same shipment even though
it was supposed to have been straightened out 2 times before this. And forget getting a live person in their billing dept.

I'm currently in the process of working through an issue with RXO, and the customer service has been terrible. We had a dishwasher that we ordered and initially after scheduling a date for delivery, we didn't receive a time before the date schedule (which they say you'll received at least a day before). The day of the delivery, since we had no idea when it was coming we stayed around, finally receiving an estimated range a little over half into the day, that went to 8pm. They ended up delivering the product an hour after the estimated range was over.

What's worse, we ordered an unboxing and installation, and neither of those services were rendered. Instead of the company getting back with us to reschedule due to the inconvenience, we have had to call continuously to get someone out here to complete the delivery services and it has yet to be resolved. We are constantly given the run around and no resolution has been concluded.

As a whole, I'm totally disappointed with the service that we have received and the customer service has been even worse with the wait times for getting into contact as well as the company not being able to get in touch with their own offices or management to get this resolved. I would advise anyone to use a different company if delivery is necessary especially if this is the type of service they don't mind extending to their customers. So please beware!!!!

waited 3 weeks for an 85"tv from amazon only to have this worthless company drop it off in the garage, not even come to the door and it was destroyed in the lower right corner $1200 3 weeks for stress and aggravation cancel any deliveries you have with this company before it is too late.

The guys did a good job and were courteous

Very professional and friendly.

I would not give RXO even one star if I had the option.

I do not understand why IKEA, LG, and other major companies continue to rely on them. Even when RXO does deliver, they throw packages into the room instead of properly placing them — and apparently, you are supposed to be grateful because at least they delivered.

RXO has now postponed my confirmed IKEA delivery twice. Both times, they called me in the morning and claimed that one of the items was damaged and that I needed to contact IKEA for a replacement.

After spending one hour on the phone with IKEA and another hour with RXO, I found out that nothing was damaged. The real issue was that RXO apparently did not have space on the truck, or something equally unacceptable.

They rescheduled and confirmed delivery for this morning. Sure enough, at 9 a.m., I received another call from RXO from Ontario, Canada — while I am in Maryland, USA — with the exact same nonsense story: one of the items is damaged, it cannot be delivered today, and the delivery needs to be rescheduled again.

RXO was also supposed to install the LG fridge they delivered earlier. They kept postponing their visit and finally, in late evening hours, I received a message that they could not come as loading dock of my condo building was closed. They did not need the loading dock - they just had to come and check if I had correctly installed and set up the fridge! They didn't even try to call me while they were still here.

RXO is a bunch of irresponsible liars. Their service is dishonest, disorganized, and completely unacceptable.

RXO delivery service has been wonderful to deal with. It is very organized from the start and accommodating with scheduling. The deliveries I received were on time. I absolutely love the text reminders and the 30 minute call prior to delivery. Jodeci and Mark were very courteous, professional and prompt. It’s refreshing to have great customer service these days. Great job!

The delivery guys were awesome. Helpful and resolved a missing item quickly

The two workers in the truck were very helpful and serving! Excellent service!

The worst experience dealing with RXO. Unable to schedule a Samsung TV delivery. If buying from Samsung.com don't select delivery and professional mounting. Better to ship with a trusted carrier and hire a local installer.

I wasn’t able to be there but they followed my directions and everything went smoothly.

The two delivery professionals, Ramdo and Leo delivered my appliances from Lowe's on Tuesday and were exceptional. They were professional, courteous and respectful throughout the entire delivery and installation process. They handled everything with great care, answered questions. Their positive attitude and attention to detail made the experience stress-free. I truly can't say enough good things about them - they are an excellent representation of the Lowe's delivery team (Bradenton) with RXO.

Told us they could not deliver because no one was home. Husband was there ALL day. No one rang the doorbell no one knocked. We have two small dogs they would have made a fuss if someone did. Now I get to wait till Saturday to maybe have my bed delivered . RxO is not a trustworthy company.