RXO レビュー 

RXO からの回答

2026年7月28日

Hello Ammar,

We're sorry to hear about your experience and understand how frustrating multiple delivery delays and the lack of clear communication can be. Having your shipment postponed three times due to capacity issues is not the level of service we strive to provide, and we apologize for the inconvenience caused.

Could you please send us an email at socialmediaresolutionteam@rxo.com with your full name, delivery address, phone number, order number, and a copy of your review? Once received, we can review the details of your shipment, discuss what occurred, and determine how we may be able to assist.

We appreciate you bringing this matter to our attention and apologize again for the frustration this experience has caused.

Kind Regards,

RXO Customer Care

RXO からの回答

2026年7月29日

Hello,

We understand that delivery windows can occasionally change due to unforeseen circumstances at earlier stops on the route that may impact the team's arrival time. When this occurs, we do our best to keep customers informed as early as possible so they have time to prepare for the updated arrival window or, if necessary, reschedule for a more convenient date.

That said, we understand that this does not lessen the inconvenience caused when plans have already been made around the original delivery window. We sincerely apologize for the disruption to your work schedule and the frustration caused by the change in timing and communication challenges you experienced.

Your feedback is appreciated and will be shared with the appropriate teams as we continue working to improve the customer experience.

Kind regards,

RXO Customer Care

RXO からの回答

2026年7月27日

Hello Customer,

Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered while attempting to schedule your delivery.

I understand your concerns regarding the delivery notification emails not identifying the retailer, which made it difficult to determine whether the communication was legitimate. I also recognize how frustrating it must have been to encounter repeated issues with the chatbot, experience a disconnected chat session, and then have to contact Customer Care for assistance.

I understand your disappointment after learning that your order, despite already being at the local warehouse, could not be scheduled for delivery for another week and a half. Additionally, as the delivery is being made to a business location, I appreciate your concern regarding the inability to confirm a delivery window that aligns with business hours.

While periods of high volume can impact scheduling availability, we understand that this does not lessen the inconvenience caused, especially when your order is already in the local area awaiting delivery. We also recognize your expectations for clearer communication and a more seamless scheduling process.

Your feedback regarding the delivery notifications, scheduling tools, communication process, and delivery availability has been documented and will be shared with the appropriate teams for review. We sincerely regret the inconvenience and frustration this experience has caused.

If you would like us to further review your order and discuss your concerns in more detail, please email socialmediaresolutionteam@rxo.com with the following information:

Full name
Order number
Delivery address
Best contact number

Once received, our team will review your order, contact you directly, and discuss any available resolution options.

Kind regards,

RXO Customer Care Team

RXO からの回答

2026年7月28日

Hello,

Thank you for sharing your experience. We sincerely apologize for the frustration and confusion you encountered throughout the scheduling process.

We understand how disappointing it was to accept an earlier delivery appointment only to later see the date changed back. We also recognize your concerns regarding the information you received when attempting to obtain assistance and escalate the matter.

This is not the experience we want our customers to have, and we understand how these issues would negatively impact your confidence in our service.

Your feedback regarding the scheduling process, communication, and escalation experience has been documented and will be shared with the appropriate leadership teams for review. We take these concerns seriously and appreciate you bringing them to our attention.

If you would like us to review your order and discuss your experience further, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. A member of our team will review your concerns and follow up directly.

Again, we sincerely apologize for the inconvenience and frustration this experience has caused.

Kind regards,

RXO Customer Care Team

RXO からの回答

2026年7月28日

Hello,

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your delivery and installation appointment.

We understand your concern that our team arrived to pick up the washing machine pedestal but did not complete the washer and dryer installation. We also recognize how frustrating it must have been to provide your Lowe's receipt, have a Lowe's manager on the phone confirming the installation requirements, and still be advised that the installation could not be completed.

We understand that you then had to spend additional time visiting the Lowe's store in person, where management reviewed the delivery instructions and confirmed that the order included both the pedestal pickup and installation of the stackable washer and dryer using the installation kit. We recognize the inconvenience this has caused and the disruption of having to reschedule another appointment.

This is not the seamless delivery experience we strive to provide. Your concerns regarding the handling of the work order, communication of installation requirements, and the resulting delay have been documented and will be shared with the appropriate operations team for review.
If you would like us to further investigate this matter, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. Our team will review the details of your experience and follow up directly.

Again, we sincerely apologize for the inconvenience and appreciate you bringing your concerns to our attention.

Kind regards,

RXO Customer Care Team

RXO からの回答

2026年7月28日

Hello Christine,

Thank you for bringing this to our attention. We sincerely apologize for the experience and frustration this situation has caused.
We understand your concern that your bed arrived at the final delivery hub on June 2 and then appeared to stop moving for several weeks without any meaningful updates. We also recognize how frustrating it must have been to receive conflicting information regarding the status of your order, including being told that the item was lost and later that it had never been received, despite tracking information indicating otherwise.

Additionally, we understand your disappointment after receiving a voicemail on July 23 advising that delivery would be scheduled for the following day, only to never receive the promised call and then discover that the order had been canceled. After waiting approximately seven weeks beyond the original delivery date, we recognize how unacceptable and discouraging this experience has been.

Your feedback regarding the delays, communication, order handling, and conflicting status updates has been documented and will be shared with the appropriate teams for review. This is not the level of service we strive to provide, and we sincerely regret the inconvenience and frustration you experienced.

If you would like us to further review your order, please email socialmediaresolutionteam@rxo.com with your full name, order number, delivery address, and best contact number. Our team will investigate the circumstances surrounding the delay and cancellation and follow up directly.
Again, we sincerely apologize for the inconvenience.

Kind regards,

RXO Customer Care Team

RXO からの回答

2026年7月28日

Hello Kerry,

We're very sorry to hear about this experience. We understand how stressful this is, especially when you're trying to coordinate a college move and critical items like a bed and mattress were not delivered as expected.

Receiving only part of your IKEA order while being notified that the delivery was complete is certainly concerning, and we apologize for the frustration and inconvenience this has caused. We would like the opportunity to review the status of the missing items and work toward a resolution.

Please send an email to socialmediaresolutionteam@rxo.com with the following information:

Full name
Delivery address
Phone number
IKEA order number
A copy of your review

Once we receive your information, we can investigate the missing items, contact the local delivery team, and follow up with you regarding the next steps.

Again, we sincerely apologize for the inconvenience during such an important time for your family.

Kind regards,

RXO Customer Care

RXO からの回答

2026年7月27日

Hello George,

We sincerely apologize for the repeated delivery delays, reschedules, and lack of communication you experienced. We understand how frustrating it is to have your delivery date changed multiple times, not receive promised callbacks, and feel that neither RXO addressed your concerns appropriately.

This is not the level of service we strive to provide, and we understand how these issues have negatively impacted your confidence in both the delivery process and the Beautyrest brand. Your feedback regarding the repeated reschedules, lack of accountability, and unanswered outreach has been shared internally for review.

If you have not already done so, please email us at socialmediaresolutionteam@rxo.com with your order number, contact information, and a copy of your review. We would like the opportunity to locate your order, review what occurred, and discuss how we may be able to assist.

Again, we are truly sorry for your experience and appreciate you taking the time to share your feedback.

RXO からの回答

2026年7月23日

Hello Customer,

We sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it was to have the delivery time repeatedly changed, not receive the promised call before arrival, and then encounter difficulties getting the largest piece into your home. We can certainly understand why this experience fell short of your expectations.
Could you please send an email to socialmediaresolutionteam@rxo.com with the information below? Once received, we will locate your order, contact you regarding your review, and discuss how we may be able to assist.

Name on the order
Phone number on the order
Order number

Thank you for bringing this to our attention. We appreciate the opportunity to look into your concerns further.

RXO からの回答

2026年7月28日

Hello,

We're sorry to hear about your experience and understand your frustration. We apologize if you have not received responses to your emails, as timely communication is an important part of the service we aim to provide.

We would like the opportunity to review your concerns and assist further. Please send your order information and a copy of your review to socialmediaresolutionteam@rxo.com so our team can investigate and follow up with you directly.

We sincerely apologize for the inconvenience and appreciate you bringing this matter to our attention.

Warm regards,