Salontotal.com レビュー 

Great products, fast shipping

Very disappointing experience with Salon Total.

My order was never delivered, and I have been trying to get a clear response and solution since the 10th. DPD claimed that a delivery attempt was made because nobody was available, but I live in an apartment complex with a reception desk that receives parcels throughout the day.

We even checked the security camera footage and there was no DPD driver entering the building or approaching reception on the dates of the supposed delivery attempts.

What is most frustrating is the lack of proper support and communication. I understand that delivery issues can happen, but leaving a customer waiting without a clear solution is unacceptable.

I am still waiting for either my order, a replacement, or a refund. Extremely frustrating and disappointing experience.

Ordered a shampoo, delivered within a week (to Ireland) No problems at all with this website. I had been a bit worried after reading other reviews, but I would order from here again. They ship from The Netherlands.

The product is perfect, but delivery time was a quite long.

As always, complete professionalism in every respect. I highly recommend!

Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order arrived 6 days after placing it. I think they should be upfront saying it may take up to a week to receive the order, which is fine if you are aware, but as it say despatched the same day you expect it to arrive quicker. Now I know I would idee from them again.

No delivery

Ordered on 25th March and according to DPD tracking, they haven’t even dispatched it yet. DPD have confirmed that they have received no physical item from the sender, only a scanned barcode. I imagine they are printing the DPD labels for dispatch to make it look like they are en route but not sending the products. Customer service ‘Roos’ has been incredibly vague and quick to point the blame towards DPD.

My first impression about who is really great. I received my product really fast, but I would love to have a discount coupon inside the box like most of the companies do other than that. Everything was great.

An excellent service. I purchased hair mouse I can't buy in the shops. Salontotal kept me in the loop on my delivery. I knew the day it was due to arrive and I ensured I was home to receive it. Will definitely buy from them again. Very happy with the service

Avoid salonnatol where the heck is my parcel. I ordered a hair round brush from the website. I constantly wrote to them after 7 days of paying for the parcel and not seeing the parcel any around my house. I wanted an refund but they wrote to me they will contact dpd and that was 3 times. I lost my money and never got the parcel

I have been trying to find out where my parcel is. The company do not respond and I now want a full refund. This company should be avoided at all costs!

I never received my package and never got contacted like promised.

cheap prices. very fast delivery.

Order was good value arrived in time 5 days delivery to ireland good service will order again

J’ai commandé une 1ere fois sur ce site il y a quelques mois et tout s’était bien passé.
Par contre, j’ai passé une 2e commande qui est arrivée cassée chez DPD et cela fait 3 semaines qu’ils me répondent qu’ils n’ont pas toutes les informations alors que le transporteur m’a dit que le colis était cassé et non livrable.
Je ne peux les joindre par téléphone ( cela répond qu’ils indisponibles) et par Whats app ils me demandent de patienter…
J’ai repassé une nouvel commande car j’ai vraiment besoin de ces produits et si j’ai les mêmes déboires j’irais dans mon magasin spécialisé un peu loin mais pas trop d’autre choix.

Février 2026 :
Après mon avis sur Trustpilot? J'ai été contacté par la société qui a résolu mon problème et envoyé les produits sans attendre le retour du colis.
Finalement ça s"est bien terminé même si le temps entre la commande et la livraison a été long et laborieux. Merci à leur SAV.

Have ordered twice from them now. 1st time my item took 2weeks to come then 2nd time it didn’t come at all. They claimed yodel had it but yodel proved to me they didn’t have it. 2wks later & im still trying to get someone from salontotal to answer the phone to give me a refund 😡

Great service..

I ordered some shampoo for my mother last week. No issues. Order and paid online and fast delivery to Ireland 🇮🇪

THANK YOU.