Salontotal.com レビュー 

73
TrustScore 5段階評価の3.5

3.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Ordered a shampoo, delivered within a week (to Ireland) No problems at all with this website. I had been a bit worried after reading other reviews, but I would order from here again. They ship from Th... もっと見る

5つ星のうち4の評価

Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order a... もっと見る

5つ星のうち5の評価

Lieferung hat tadellos geklappt...innerhalb einer Woche zugestellt...hatte zuerst bedenken nach den Bewertungen...aber bekomme mein Produkt sonst nirgends...daher .... Bin überglücklich...und die Pre... もっと見る

企業が回答しました

5つ星のうち1の評価

Eu fiz 2 vezes encomendas. Sempre tive problema com envio da encomenda. Primeira vez a encomenda foi enviada após 1 mês de pagamento e só depois varias comunicações com site. É experiencia pessima. A... もっと見る

企業が回答しました

企業情報

  1. 毛髪製品店

当該企業による記述

Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices


連絡先

3.5

まあまあ

TrustScore 5段階評価の3.5

73件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 14%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.5

すべてのレビュー

(73)

過去12か月のレビュー数: 19

レビューを書く
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5つ星のうち2の評価

I still haven;t receive my order.

I still haven't receive the package.Live tracking shows that yesterday left your country.I had asked for an express delivery paying the additional cost but you informed me that you don;t do this.I believe that I won't have the packe not even the next week.This is what you can do to improve your eshop.

2025年3月14日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review!

We're sorry to hear that the delivery did not meet your expectations. We do our best to ship orders as quickly as possible. However, we do not offer express delivery, as stated on our website. Unfortunately, delays with the courier can sometimes occur, which may result in your package arriving later than expected.

If you have any questions about this, please don’t hesitate to contact us. We’d be happy to look into it for you and see if there’s anything we can do. You can reach us at service@salontotal.com.

Best regards,
Team Salontotal

5つ星のうち1の評価

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!

Sent out faulty clippers in September I have returned the clippers by recorded delivery. Salontotal have had the clippers over 7 weeks no new clippers sent out and no refund. Terrible company will have to go to trading standards to get my money back.
Please use a reputable wholesaler's like Sallys as you will be covered if item is faulty ect…

2024年12月8日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review!

We’re sorry to hear that you are not satisfied with our service. Returns from co.uk first go to an intermediary depot before being sent back to us in the Netherlands. Unfortunately, this may cause delays before we receive your clipper. Once we have it, we will address the warranty claim with the supplier as quickly as possible.

Please contact our customer service team so we can inspect the condition of the clipper. Send us an email at service@salontotal.co.uk, and we’ll assist you further.

Kind regards,
Team Salontotal

5つ星のうち5の評価

The website is absolutely customer…

The website is absolutely customer friendly. I found every information what I wanted. This shop was the only one, where I could buy my four products in same place.
Wide range of products with beautiful photos. The customer service was quick and helpful. DPD was a little slow, but is was signed on the order form.

2024年10月29日
自発的なレビュー
5つ星のうち4の評価

Recommended

The Wahn trimmer I purchased was considerably cheaper than the lowest price available in Ireland. The service and communications were good.
UPS were a bit slow delivering, and as usual just tossed the parcel over my gate.

2024年10月16日
自発的なレビュー
5つ星のうち5の評価

Lieferung hat tadellos…

Lieferung hat tadellos geklappt...innerhalb einer Woche zugestellt...hatte zuerst bedenken nach den Bewertungen...aber bekomme mein Produkt sonst nirgends...daher ....
Bin überglücklich...und die Preise....top...kann ich nur weiter empfehlen

2024年9月9日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review! It's great to read that you are satisfied, enjoy your products. If there is anything we can do to help you with your next order, please let us know.
Kind regards, Team Salontotal.

5つ星のうち1の評価

My box was left open in my address and…

My box was left open in my address and one product was empty,I’m very disappointed

2024年7月29日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Hi Angelica,

Could you please contact our customer service? We would like to have a look at this situation and try to find a suitable solution for this.

Phone: +31 (0) 88 4554565
E-mail: customerservice@salontotal.com
Whatsapp: +31 (0) 615293880

Hopefully we can help you!

Team Salontopper

5つ星のうち1の評価

THEY DON'T REFUND YOUR MONEY

I canceled an order on June 17 due to lack of availability of some items. I requested a refund of my money by email and today, June 26, I still have not received it. Finally I have requested a refund of my money via Paypal since it is impossible directly with them. They politely answer that they are going to refund it but they do not refund it. I consider this a scam. I will not buy anything from this store again nor will I recommend anyone to do so. And if you still want to risk buying in their store, try paying through Paypal. That way maybe you will have a chance to get your money back if something goes wrong.

2024年6月17日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review!
How annoying to hear that you are not satisfied.
If we cancel an order, we will always refund it to you within 7 working days. If this has not happened yet, please contact our customer service so we can check what went wrong.
Would you like to contact our customer service team again so that we can resolve it for you?

Kind regards,
Team Salontotal.

5つ星のうち1の評価

Please avoid this website

Please avoid this website, they dont care about nothing , i still think its a scam im already waiting 4th week for package that should be next day, one week ago i said i want my money back and they said they agree, but 2days I've get information they will send my package again... still haven't received. Tragedy

2024年6月1日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review, I am sorry to hear that you are not satisfied with our service. I think we misunderstood each other, would you please contact customer service so we can look for a suitable solution.

Kind regards, Team Salontotal.

5つ星のうち2の評価

The delivery was promised in 2-3 days

The delivery was promised in 2-3 days, however a week has passed, and I havent received my order yet...

2024年5月15日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review!

Please feel free to contact our customer service team for this and we will be happy to look into it with you. And we can look for a suitable solution together.

Best regards, Team Salontotal.

5つ星のうち1の評価

Took a month to get our order

Took a month to get our order. Customer service is a joke. They sent a disclaimer claim form that threatens prosecution if you enter “false information”. Basically implying that you might be a thief while they hold your money and don’t deliver the goods.

2024年1月24日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Hi Gavin,

Thanks for your review! We apologize for this experience.

Would you like to contact our customer service? Then we will gladly look for a suitable solution together.

5つ星のうち5の評価

Very good site

Very good site, fast delivery, I had a problem with my order was resolved through wats app very quickly with no hassle would order from them again

2023年12月4日
自発的なレビュー
5つ星のうち5の評価

Just as it says on the website

Very satisfied with the service, everything went really smoothly. Paid my order on the 6th of December 2023. Next day I got the shipping confirmation email. Today (12th of December) the courier just delivered my parcel. Delivery was from NL to CZ. Pretty good going considering the time of the year. So thank you very much.

2023年12月12日
自発的なレビュー
5つ星のうち3の評価

The box is not around

The box is not around. Can you find out from the courier where its located or has it been located.

2023年10月7日
自発的なレビュー
Salontotal.com ロゴ

Salontotal.com からの回答

Thank you for your review! Please feel free to contact our customer service team for this, here we will be happy to resolve it for you.

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