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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Hired them to create a tracing report and forensics analysis for me. They brought a perfect result just in two weeks. They also consulted me on how to move forward, which helped in many ways to unders... もっと見る

5つ星のうち4の評価

Nice and responsive staff, very professional. Their legal department helped me submit complaints to regulators that actually moved the needle. The process took time, but I felt supported all the way.... もっと見る

企業が回答しました

5つ星のうち2の評価

Dopo aver parlato con Francesco, ho deciso di firmare il contratto e procedere alle pratiche per recuperare i soldi. Avevo un totale di 11000 euro da riprendere. Katherine era colei che gestiva il... もっと見る

企業が回答しました

5つ星のうち3の評価

Their team was knowledgeable and handled my case with care, but I was overwhelmed by how much documentation was needed. Honestly, I almost gave up halfway. In the end, we managed to recover around 40%... もっと見る

企業が回答しました

企業情報

  1. コンサルタント

当該企業による記述

Scam Help (registered in The Netherlands under Transparent Business Solutions B.V., Company Number 78091624) is a dedicated team of professional IT forensic analysts, bank fraud specialists and case coordinators with vast working knowledge in online trading scams and other types of fraud. Scam Help assists clients to recover their lost funds and return stolen wealth to its rightful owners. We provide our clients with hi-end tailor-made solutions dealing with all classifications of financial fraud in order to help regain their lost assets no matter how dire the situation might seem.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

213件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Their communication can go cold turkey!

I'm giving a little better rating than one star, just for making me feel empowered again and providing an expensive tracing report. I don't know if it was really worth the cost, while perceiving this may be the end of the road for me with this company. Maybe that positive and hopeful feeling while on my own was better than paying for a therapist long term. I was charged a hefty fee which was a little under 10 grand plus commission fee based on any amount they could recover for a serious and possible theft loss.

I still don't know if I've been scammed by genius con artists of over 100K and Scam Help hasn't been helpful in clearly proving this was the case for me. Based on my experience and the evidence I have accumulated for myself while comparing it to a few others who went mainstream, I'm going to side with that I was scammed.

They stopped communicating with me and seem to have trouble breaking the news to me that there's not much to be done now. They will only reply if you try to figuratively beat it out of them lol. I would have been happy and accepting of what happened if they could be more direct and honest about it, but it's a company that has its wins and losses just like any other out there. Maybe they're just afraid of angry customers because of the slick marketing that could be done by the sales team.

Eh, all is fair that I forgive this company for not delivering the goods and not breaking the news to me that they are having trouble while delivering this to me in what would be considered acceptable. The sales team will market that it has typically taken them six months on average. I'm almost two years. Perhaps, the sales team will adjust their strategy since Trustpilot is a great income source for them. At least they tried and kept my hopes up, but in the end, we got to do our part for business and to try to do what's right for consumers out of compassion.

My opinion is that if you've been scammed for a lot of money and you or others consider yourself to be pretty intelligent then it's likely these scammers are elite crooks and there isn't really a private international company and want to dream about out there to catch them yet. I just felt maybe Scam Help could have been this special company for me, but it's okay.

Crypto is risky business and getting scammed can be a cost of doing business. Just learn from it and try to recover by making profitable adjustments!

I'm going to make a killing ten times the amount I loss and donate some of it back. Perhaps more than I lost out of gratitude!

***Edit: Willing to bump up stars if they deliver, since they are keeping me on file for as long as this keeps going. I already know how impossible my situation seems now.

2025年1月21日
自発的なレビュー
5つ星のうち4の評価

I was able to get almost all of my…

I was able to get almost all of my money back!

I am very happy with the company, their expertise and professional approach! My manager who dealt with my case from start to finish was a pro, I got all the steps broken down to me in the easiest way possible. Thank you for all your hard work!

I highly recommend using Scam Help for crypto tracing, fund recovery, and other professional help.

2024年12月11日
5つ星のうち5の評価

sono stato vittima di una truffa…

sono stato vittima di una truffa online, ho perso migliaia di euro per un investimento su una piattaforma non regolamentata. Ho contattato scamhelp.net, una società all’avanguardia sulle truffe con pagamenti in Cryptovaluta. Hanno svolto un investigazione e poi subito rintracciato i miei fondi. Il loro legale italiano sta svolgendo il Recupero dei miei fondi e abbiamo già congelato buona parte dei fondi, sono molto fiducioso grazie mille

2024年12月11日
5つ星のうち1の評価

Truffa legalizzata

Sono stato vittima di una truffa online su un negozio online che emulava un sito reale . Quando mi son reso conto della truffa ho contattato questa azienda vedendo la pubblicità su Google dove dicevano che rintracciavano le transazioni di cryptovalute sui wallet truffa , congelavano i fondi e poi ti restituivano la maggior parte della somma recuperata . Morale della favola , mi fanno un contratto unilaterale tutto a vantaggio loro che o recuperano i soldi o no , i soldi pagati per il contratto li hai cmq persi . Ho pagato 730 euro Iva inclusa per scambiarmi mail su mail con una dello staff che neanche parlava italiano , mi hanno fatto mandare mail compilate da loro dove mi appellavo a degli articoli di legge sull' antiriciclaggio con reclami al customer service del sito dove ho scambiato gli euro in crypto ed effettuato le transazioni al negozio truffa e alla mia banca cercando di trovare un accordo e come risposta ho solo preso calci nel cu.lo e mi hanno praticamente dato del co.glione . La polizia postale mi ha dato ulteriormente del co.glione perché solo loro possono congelare i soldi tramite mandato del GIP E DEL MAGISTRATO e che mi sono fatto fregare due volte perché questa azienda non può fare nulla e infatti nulla ha fatto . Solo mail su mail inutili che non hanno portato a nulla col risultato che dopo mesi mi han detto che han fatto il possibile e che dopo me la sarei dovuta vedere con il loro supporto clienti . Non vi affidate a ste società di recupero Crypto perché sono solo una presa per il cu.lo legalizzata . Meno male che il mio caso era semplice e mi han garantito che avrei recuperato tutto ... certo ... come no ... Pag.liacci !!!!

2024年5月3日
自発的なレビュー
5つ星のうち1の評価

Avoid this company at all costs.

I hesitate to call this company a scam, but they didn't live up to expectations.
After falling for a pig buthering scam, I started out by filling out contact info on a website and recieved a call the next week. The asked for specifics of the case, info on what happened, records and the like. After I sent them over, they said there was a good chance to recover the funds. They asked for an almost $700 plus 5% of any recovery, which i agreed to.
My first indication should have been when I looked at their web page and most of their endorsements listed were nott actually made or found on the websites they claimed. I even asked a couple who said they have never heard of this company (in this name correct its original one). Second, they sent me forms with spellings and grammar mistakes to send to the financial institutions (they did nothing to track the crypto currency). When the financial institutions denied the claim ScamHelp instructed me to make the claim again. This happened multiple time before the had me submit some complaints with regulatory bodies, which were again denied as it what out of their scope. Keep in mind these were all with the templates that had grammar and spelling mistakes. They then closed the case saying there was nothing more you can do.
If you have been scammed, go ahead and contact the police, banks, and relative authorities. But do not engage this company unless you want to lose more money and months of frustration.

2024年10月10日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Mike,

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We take such feedback seriously as it helps us improve our services and address any misunderstandings.

To clarify, while we strive to provide the best possible support in recovery cases, we have always been transparent that we cannot guarantee success. The complex nature of crypto disputes means that outcomes heavily depend on the cooperation of third parties, such as financial institutions and regulatory bodies, which are beyond our direct control. We did everything within our capabilities, following up with multiple rounds of submissions, to ensure that every potential avenue was explored.

Regarding your concern about endorsements, I want to emphasize that our endorsements are genuine and involve our real partners. We provide links to their pages, making it easy for anyone to verify these relationships directly.

As for the tracing of cryptocurrency, this specific service was not included in the agreement we had with you, and it was clearly outlined in the agreement and communicated upfront. While we do offer crypto tracing services, we typically reserve them for larger cases where the scale of the lost funds justifies the in-depth investigation. We aim to be clear about the scope of our services from the start, and we regret any confusion that may have occurred.

Additionally, the documents we provided were not generic templates but were adapted specifically for your case, tailored to the requirements of the financial institutions and regulatory bodies involved. Our goal is always to ensure that each case receives individualized attention and that our documents reflect the unique aspects of each client’s situation.

We acknowledge that the dispute process can be long and frustrating, particularly when the results are not what we all hope for. We appreciate your feedback regarding the document templates, and we are committed to continually improving our communication to ensure the highest level of professionalism.

We are sorry that our services did not meet your expectations and appreciate your honest feedback regarding the matter.

5つ星のうち5の評価

After losing a considerable amount of…

After losing a considerable amount of money in a crypto scam i discoveted the excellentScam Help, based in The Hague, Netherlands. I was initially very wary but Robbie Marks re-assured me and gave great support . His team of Malla And Katherine did great work in assembling wallet evidence of scam transactions and sent me model letters of complaint to send off. They did most of the cc work for me and i would never have done it on my own. After 6 months i have now pleasingly got half of this money back with work ongoing to claim the rest. There are many scammers trying to do secondary scams claiming to be helping cc recover funds. Scam Help can be trusted and charge reasonable fees. I recommend them highly.Thanks Robbie and your team

2024年9月18日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答


Dear Barrie,

Thank you so much for taking the time to share your experience with Scam Help. We're thrilled to hear that Robbie, Malla, Katherine, and the rest of our team were able to assist you in recovering part of your lost funds. It's wonderful to know that our support and guidance helped you navigate such a difficult situation.

We understand how challenging it can be to deal with scams, and we're committed to providing trustworthy, reliable services to victims. It's great to see the progress you've made, and we’ll continue working hard to help recover the remaining funds.

Your recommendation and kind words mean a lot to us. We are dedicated to protecting people like yourself from both initial scams and secondary scam attempts, and we’re so glad you felt reassured and supported throughout this process.

Best regards,
The Scam Help Team

5つ星のうち5の評価

I am happy with the services I have…

I am happy with the services I have received so far despite of complexity of my case. Top-notch service.

2024年8月25日
Scam Help ロゴ

Scam Help からの回答

Dear Poole,


Thank you so much for your kind words and positive review! We’re thrilled to hear that you’re satisfied with the services we’ve provided, especially given the complexity of your case. Our team is dedicated to delivering top-notch service, and it's always rewarding to know that our efforts are appreciated.

We will continue to support you throughout the process and work towards the best possible outcome for your case. Should you need any further assistance or have any questions, please don't hesitate to reach out.


Yours,
Scam Help

5つ星のうち5の評価

Scam Help guided me on all the steps I…

Scam Help guided me on all the steps I need to do in the police station and the bank. Thank you, I appreciate your help

2024年8月19日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Kieran,

Thank you for your kind words! We're glad to hear that our guidance was helpful throughout your process with the police and the bank. If you need any further assistance, please don't hesitate to reach out.

Best regards,
The Scam Help Team

5つ星のうち5の評価

High professionalism and efficiency

High professionalism and efficiency. They resolved my case quickly and returned my money after investment fraud. Highly recommend.

2024年8月12日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Thank you for your kind words, Ronaly! We're thrilled to hear that our team was able to resolve your case swiftly and successfully. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.

Best regards,

5つ星のうち5の評価

I got into trouble with investment…

I got into trouble with investment fraud. I invested my last money in a project that turned out to be a scam. Friends advised me to contact this service, and it worked.

2024年7月23日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Ellis, we're so glad to hear that you found our services helpful in such a challenging situation. It's rewarding to know that we could assist you in recovering from investment fraud. If you have any more questions or need further support, please feel free to get in touch.

Warm regards,

5つ星のうち5の評価

Quick and professional help

Quick and professional help! My case was complicated, but they found a solution.

2024年7月23日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Gretchen,

Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our help quick and professional. It's rewarding to know that we could find a solution for your complicated case.

Your satisfaction is our priority, and your feedback encourages us to continue providing the best service possible.

5つ星のうち4の評価

The team is very professional and…

The team is very professional and attentive to details. They thoroughly analyzed my case and helped me recover the lost funds.

2024年7月23日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Hollie,

Thank you so much for your kind words. We’re pleased to hear that you found our team professional and attentive. It’s great to know that our detailed analysis helped in recovering your lost funds.

Your feedback is invaluable to us, and we’re grateful for the opportunity to assist you.

5つ星のうち5の評価

I didn't expect such a quick and…

I didn't expect such a quick and effective result. They helped me recover my lost money in just a few weeks.

2024年7月22日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Declan,

We’re thrilled to hear that you were pleasantly surprised by the speed and effectiveness of our service! It’s rewarding to know that we were able to help you recover your lost money in such a short time.

Thank you for taking the time to share your experience. Your satisfaction is our priority.

5つ星のうち5の評価

Thanks to their support

Thanks to their support, I got my money back after a fraudulent cryptocurrency transaction. Very grateful! True professionals.

2024年7月20日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Jane,

We’re so glad to hear that our support helped you recover your money after the fraudulent cryptocurrency transaction. It’s wonderful to know that you found our team to be true professionals.

Thank you for sharing your experience. We appreciate your gratitude and are here to assist you should you need anything further.

5つ星のうち5の評価

Tracing & recovery

Tracing & recovery. I had ETH stolen, they sent me profits in fake coins to make me convinced. It was my first time buying crypto, I had no idea... These guys helped me to spot the fake coin and prepared the report I had to bring to the police, now police are working on my case. I got half of the money back already, I hope the police will be able to bust the criminals too

2024年7月1日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Lola,

Thank you for sharing your experience with us. We’re truly pleased to hear that our team could assist you in tracing and recovering your stolen ETH, and help you navigate the complexities of dealing with fraudulent transactions.

We understand how overwhelming it can be, especially with your first experience in buying crypto and encountering fake coins. It’s great to know that our efforts in identifying the fraudulent activity and preparing a comprehensive report were helpful in your case.

We’re encouraged by the progress you’ve already made in recovering half of your funds and are hopeful that the police will be able to bring the perpetrators to justice. We know how important it is for you to see a resolution, and we’re keeping our fingers crossed that the authorities will achieve a positive outcome.

If you need any further assistance or support during this process, please don’t hesitate to reach out. We’re here to help in any way we can.

5つ星のうち5の評価

Even though scam helpers could not help…

Even though scam helpers could not help me because I lost only 3000, they gave me very good advise, so I went and raised a chargeback with my bank and the bank returned the money.

2024年6月28日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Cerys,

Thank you for sharing your experience. We're glad to hear that our advice was helpful and that you were able to successfully resolve your issue through your bank.

5つ星のうち1の評価

Before I signed up

Before I signed up, they made things sound like there was a good chance to recover the cryptos (BTC) I lost through a scammer. It's now been 2 years and nothing has happened and nothing from them for a year.

They kept saying they need to have the police, FBI or CIA involved in the investigation to get a chance. Had they told me that upfront, I would not have agreed to pay them $6k.

If you've been scammed, be careful before making your decision as they overpromise and under deliver just like so many companies out there. I feel like they produced nothing of value as nothing has been recovered with just empty promises. I dealt with a rep who mostly cared about making a sale vs getting results.

2024年7月12日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Alain,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your frustration and understand your concerns. We take such matters very seriously and would like to address a few key points:

Initial Communication: We strive to provide a realistic overview of the recovery process, including the involvement of law enforcement agencies such as the police, FBI, or CIA, when necessary. This is to ensure that clients are fully aware of the complexities and potential challenges involved in recovering lost cryptocurrencies.

Process and Expectations: Our goal is to assist in recovering lost funds through a detailed and methodical process, which often involves working with various authorities and can take time. We aim to manage expectations by highlighting that such investigations are inherently complex and outcomes may vary.

Transparency: We apologize if there was any misunderstanding regarding the services we provide. We are committed to transparency and ensuring that our clients are informed about the steps and potential outcomes. If there was any miscommunication, we sincerely regret it.

Service and Follow-Up: We understand the importance of regular updates and maintaining communication. If you felt that you did not receive adequate information or support, we would like to review your case to identify any gaps and address them promptly.

5つ星のうち5の評価

Hi I'm concerned about stelar trust…

Hi I'm concerned about stelar trust bank is it a scamer or legit?

Thank you for the response and apologies for the star rating

2024年6月28日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答

Dear Bhekumuzi,

Thank you for raising your concerns about StellarTrust.com. We want to clarify that StellarTrust.com is indeed a scam. One clear indicator is the absence of Terms & Conditions and a Privacy Policy on their website, which are essential for any legitimate business.

Thank you for rating our consultation!

5つ星のうち5の評価

Elizabeth was my case manager

Elizabeth was my case manager, we worked for over 6 months together and then she left, I had a feeling that the case started moving very slowly, but then the firm assigned me a new one... It took 2 more months to get a response from regulators, as a result, they ruled in my favour and I got a full refund after approximately 8,5 months. I paid then 1200 EUR for the services and got 14000 back. They also took an 8% success fee from me.

2024年6月11日
自発的なレビュー
Scam Help ロゴ

Scam Help からの回答


Dear Abby,

Thank you for sharing your experience with us. We're delighted to hear that you received a full refund and that the regulators ruled in your favor. We understand that the process can sometimes be lengthy and appreciate your patience throughout the 8.5 months it took to resolve your case.

We apologize for any inconvenience caused by the change in case managers. Our goal is always to provide consistent and effective support, and we're glad to know that the transition ultimately led to a successful outcome for you.

Your feedback is valuable to us, and we are grateful for your understanding and cooperation. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Best regards,

5つ星のうち3の評価

I liked them

I liked them, but they were too pricey. I ended up spending 2,5K on a recovery of 12, in my opinion, it took them a few steps. Ideally, I would pay no more than 1,5K. These guys do the job, fees are upsetting though

2024年6月3日
Scam Help ロゴ

Scam Help からの回答

Dear Chelsea,

Thank you for sharing your feedback with us. We're pleased to hear that you were satisfied with the recovery results and our services.

We understand that the cost of our services can be a significant consideration. Our pricing reflects the complexity and thoroughness required to achieve successful recoveries. While we aim to provide the best possible service, we also strive to offer fair pricing for the expertise and resources involved.

Your feedback is valuable to us, and we will take it into account as we continue to improve our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

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