Seascanner UK レビュー 2,426

Seascanner UK からの回答

2026年3月16日

Hi Heather,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that Liz provided such helpful and patient support throughout your booking. It’s fantastic to know that the live chat, the detailed cabin quotes, and her regular follow-ups made your experience smooth and reassuring. We’ll be sure to pass on your kind words to Liz.

We’re thrilled that your first experience with Seascanner was so positive and that you would recommend us.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Mr Powell,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that your cruise booking went smoothly and that Aimee was able to resolve any issues with your activities quickly, keeping you informed throughout. It’s also great to hear that Mitch completed everything you needed. We’ll be sure to pass on your kind words to both Aimee and Mitch.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Stuart,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that Liz was able to guide you through booking your back-to-back cruises and ensure everything went smoothly, including pairing the bookings and arranging single beds. It’s fantastic to know her support made the process easy and stress-free. We’ll be sure to pass on your kind words to Liz.

We hope you have a fantastic time on your cruises and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Luther,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that you found the booking process very easy and that you were happy with the discount available. It’s fantastic to know you had a positive experience with us.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Michelle,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that you were happy with the choice of cruises available, our great prices, and the support from our friendly and helpful team. It’s fantastic to know you would highly recommend Seascanner.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Dumitru,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that the process of booking and cancelling your cruise was easy and straightforward. It’s great to know that Shannon was able to assist you quickly and make everything simple. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月16日

Hi Jay,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that Naomi was able to help you process your booking and that her communication was clear and efficient when providing the information and pricing you needed. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月11日

Hi Arran,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that you found the booking experience really easy and that you appreciated the discounts available. We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月10日

Hi Susan,

Thank you for taking the time to leave us a review, we really appreciate your feedback!

We’re pleased to hear that Shannon was understanding and helpful, and that she did all she could to support you while keeping you well informed throughout. We’ll be sure to pass on your kind words to her.

We’re always looking for ways to improve our service, so if there is anything we could have done differently to make your experience a 5* one, we would really value your feedback.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月10日

Hi Richard,

Thank you for taking the time to share your review.

We’re pleased to hear that you found the online booking process easy to use. We’re sorry to learn that you experienced difficulty when trying to contact our customer support team.

Due to current world events, our customer support team has been experiencing an exceptionally high volume of enquiries, which may unfortunately result in longer response times on live chat. Please be assured that all emails are responded to within three working days, and our team is working hard to assist you as quickly as possible.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding.

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Sarah,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that Shannon provided such excellent support. It’s fantastic to know her assistance made your experience with Seascanner so positive. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月10日

Hi Alex,
Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed with the price of your cruise. Cruise pricing is dynamic and changes constantly based on demand, availability, and the cruise line’s own pricing structures. When you book with us, you’re securing the price that you’re happy with at that moment. Unfortunately, we’re unable to retroactively adjust bookings to match future price drops, as the same principle applies even when booking directly with the cruise line.

We always recommend booking at a price you’re comfortable with to ensure your plans are secured. We appreciate your understanding and hope we can assist you with future cruises.
We hope this helps to clarify things, and please don’t hesitate to get in touch if you have any further questions.

Kind regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Karen,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that Dawn was so helpful and patient, and that you continue to have a great experience with Seascanner. It’s fantastic to know her support made such a positive impression. We’ll be sure to pass on your kind words to Dawn.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Sinead,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that Dawn made the process of changing a name on your booking simple, quick, and clearly explained. It’s fantastic to know everything was resolved efficiently and smoothly. We’ll be sure to pass on your kind words to Dawn.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Barrie,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that you were happy with your initial booking and found great value for money. It’s fantastic to know that Shannon provided patient and helpful support in finding a more suitable cabin. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Vc Holiday,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re delighted to hear that Mitch, Shannon, and Susann were able to support you throughout the process. It’s fantastic to know that their help made your experience smooth and positive. We’ll be sure to pass on your kind words to them.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Martin,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that Dawn was able to assist you quickly and make it possible to set up a part payment. It’s fantastic to know that her support made the process smooth and easy. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Michael,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re glad to hear that you found our service clear and helpful at all times. It’s fantastic to know you had such a positive experience and that you would choose to use us again.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月10日

Hi Kay,

Thank you for taking the time to leave us a positive review, we really appreciate your feedback!

We’re pleased to hear that you found the booking process easy and that our web chat team were able to help you secure a great price and deal. It’s also great to know that Mitch was able to sort everything out for you and get things back on track. We’ll be sure to pass on your kind words to him.

We also appreciate your feedback regarding post-booking queries. For any urgent enquiries after booking, we do have a phone line available where our team are happy to help.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team

Seascanner UK からの回答

2026年3月9日

Hi Stephen,

Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!

We’re pleased to hear that you found the booking process easy and that our prices beat other companies. It’s great to know that Liz was able to help sort out your coach transfers and provide good online support. We’ll be sure to pass on your kind words to her.

We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!

Regards,
Seascanner Customer Support Team