Sims Tropical Fish Ltd レビュー 

Lovely fish safely delivered, great people on the phone,they keep you updated on any orders they don’t have in at the time, I will continue to use them.

I recently gave Sims tropical fish a five star review after a great experience when I ordered some angel fish.

I now think I should give another 5 star review for my latest order. I decided, for the first time, to set up a discus tank. Although somewhat nervous of discus, my fears were soon calmed after a discussion with Jimmy.
I went ahead and set up well cycled tank of 150 gallons. I ordered my discus and they were stunning specimens when I received them as ordered.
It went so well that, a month later, I ordered more and they also were perfect.
Many thanks to Sims. 👍👍

Very please with service

Sims are a pleasure to deal with. Not only do they have a great range of products but the quality of the fish, plants food etc is exceptional. Customer service is also outstanding. Well done sims. Keep up the good work.

I was able to get hold of some rare species I had been after for a while.

Sims didn’t have the fish at the time but were able to source them for me. I will be using again in the future.

10/10 Would recommend.

I purchased 8 peacock cichlids recently and was incredibly impressed with the customer experience. I rarely write reviews but was so impressed with the quality and health of the fish supplied. Overall a very satisfying customer experience. The fish were supplied as requested and have made a fantastic addition to my aquarium. Thanks so much I will be ordering again

Ordered tropical fish from Sims. Arrived exactly on time. Fish very healthy looking and very well packaged with heat packs and multiple layers of protection. Would definitely use Sims again.

Tropical fire eel arrived today, in a well heated box. Well packed and a lovely healthy fire eel. Well pleased and will continue to buy with confidence

Ok, they forgot to add a fish but, Jimmy sorted it out and I was delighted with the replacement. Thank you for all of your help Jimmy.

5 star , didn’t have my Oscar order so replaced it with an even more expensive Oscar replacement , great communication also.
Also received a red neck sevrum which is in excellent condition on arrival .
Even through in some free Oscar food.

Outstanding customer service
Great from the order going in to the delivery of the fish.
Fish arrived packaged really well with heat packs etc…
Been a pleasure to deal with will definitely use again

SIMS Tropical was recommended to me by Dom from ND Aquatics who build my monster fish tank. Large variety of species available, some I couldn't find anywhere else in the UK. Very good communication and service. Highly recommended.

I had never heard of Sims tropical fish
found them on Google so I went to have a look
They have a wide variety of fish of different sizes I was looking for discus and some strains I had only seen in books I ended up buying 4 discus and I will definitely be going back for some more the guy in the shop couldn't have been any more helpful and helpful worked with me to find what I wanted
Absolutely top notch service

A superb all round fantastic service. Purchased a Golden Oscar, arrived next day courier. Well packaged and lovely fish. Thanks very much, will use permanently now. Thank you so much 🐟

I paid £120 for a live fish order, £30 for insured delivery.

From this entire order I have received six coral platy only.

The zebra loaches all arrived dead.
The black guppies, which were the main fish I ordered, were missing entirely.

The delivery arrived with only a couple of heat patches taped inside the box and the water was extremely cold.
For a “live fish specialist” this packaging was completely inadequate and clearly contributed to the losses.

I was promised replacements for the following Wednesday.
I stayed in all day and received no delivery and no update.
The next day a delivery arrived without checking my availability, again missing the black guppies, and the replacement zebra loach died within an hour.

After this, I was told my full order would be refunded.

So far I have received £24 only, despite being promised a full refund of £120.

Instead of resolving this properly, I was offered a 20% discount code as “goodwill” for a full day wasted, dead fish, missed deliveries and no communication.

Communication has been poor, delivery dates were not honoured, and the “insured delivery” I paid £30 for was meaningless.

I am left with six fish, no refund, and a week of stress and disruption to my tank.

This is by far the worst online fish purchase I have ever experienced.

And now I have to waste more time and contact my bank Monday to reclaim my money back

Avoid this place.
This is by far the worst online fish purchase I have ever experienced.

Order number STF4993

Update in reply to sims -

Unfortunately this is not accurate. I was not contacted before delivery to say any items were out of stock, and I did not receive any voicemail, missed calls or emails.

The first order was wrong and I was understanding, as you agreed to resolve this. I was told the replacement would be delivered the following Wednesday, but I heard nothing and had to contact you again. I was then told it would be Thursday, after I had already stayed in all day waiting.

A partial order was then sent without warning, and it was incorrect again.

I only received the full refund after leaving this review.

I have no issue with stock delays, only with the lack of communication and repeated incorrect shipments.

I have ordered fish on two occasions now. Fish were well packaged and delivery fast and timely. On both occasions fish arrived alive and appeared healthy. Unfortunately on the second occasion however, I received two wrong fish. I raised this with Sims and they agreed the fish were wrong and refunded me and said I could the fish and would find out what fish were sent. Despite the mishap, I will buy from Sims again.

Good communication replied to all my enquiries delivery was great.The fish were fine very healthy cost a little more than some sites but you get what you pay for top quality fish would use again.

I have used Sims a few times to purchase fancy goldfish. They have always delivered on time. Most of the fish have been superb but if any are not as ordered they have replaced immediately. Jim in customer service has been great 😃👍

Fantastic service and delivery was great.

Had reservations about ordering a fish online. However received a fantastic Beta in a very healthy condition.