Skullcandy (CA) レビュー 106

Fastest responses I’ve ever gotten from any customer service, friendly, always willing to find a solution to your issues you may have with their products. Been a Skullcandy user since I was 12 years old, I’m 27 now and Skullcandy’s products just keep improving. Excited to see what the future holds for the improving products skullcandy releases.

I was unaware of the new technology for charging my Bluetooth speakers. I sent tech support an e-mail and got an answer in less than 12h they were quick to answer my questions even through e-mail and they got right to the point and clearly explained everything to me. Really outstanding service.

I had the pleasure of dealing with Ace through email and not only was my problem resolved within a matter of a couple hours he went above my expectations and fully resolved the issue. Can’t wait for my headphones to arrive and leave a follow up.

The customer service was quite efficient and prompt. I had problems with the product. One earbud couldn't charge 100% and couldn't stay charged as long as advertised. I was able to send the product back within the warranty period. Waiting for a new product at the moment. I tried a competitor product as well, but Skullcandy product is much superior. The multipoint connection works great, and I love the app where all the settings can be customized, including which command will respond to the touch on the earbuds. Skullcandy products are much more customizable than competitor products. We can switch to Pairing mode by touching the earbud, which can't be done with competitor product.

I had a problem with my order that made it be sent back. But support member named Ryan B. helped me greatly and was able to send out my products again. They had great patience with helping me and I appreciate everything they’ve done so far. I am quite excited to receive my package now knowing it’s coming with lots of care.

The customer service is great, the products are excellent and I find to be premium at a more accessible price point then some competitors. I'm never going back!

I'm use to wearing earbuds SC-"push play active" currently which are really great on all counts, sound, and battery life. However I've being looking for a pair of noise canceling/ over the ear headphones to accommodate my busy lifestyle. These Hesh® ANC.

These are absolutely amazing!!!! As a private psw taking care of 2 family members FT, these hit the mark on all aspects. My older brother whom I look after, I put them on him to try them out and he was uhhhhh ( no speach/ communication) but you could see in his eyes/ facial expressions that these are amazing. Music is our life, I might have to save up to get him a pair for his bday next month.

Highly recommend these!!!!!

Incredibly helpful and guided me through making a warranty claim when I had been having issues with it. Jensel is incredibly helpful and patient and an excellent customer service agent!

It has been a month and I haven’t received my refund. They take forever to reply back. I have received the receipt of the refund but I still haven’t received the money in my account. Seriously, this is very frustrating. If I could give 0 stars I would.
This is the worst customer service I have ever experienced. I always got a run around when I tried calling Skullcandy support.

Hanna was so nice and helped me with the warranty claim process

I reached out for costumer service, they answered fast and they gave a quick solution to my problem! I'm very happy with my purchase amd the headphones are amazing

I sent my headphones to them for warranty, waited a month but never received a response. I decided to contact them personally and wrote a message like “I sent you my headphones and they got lost in your warehouse.” They tried to help me but couldn’t find them, they gave me a coupon for their products, and I ordered the same headphones. I won’t say that it’s their fault that they lost them, perhaps Post Canada delivered them to the wrong place. In principle, I am happy with everything and will continue to use their products. They do not upset buyers, even in such situations.

I was working with Jensel who was incredibly helpful for what I was looking for. I love Skullcandy products and would choose them over any other brand. He went above and beyond for me and I truly appreciate that. I am forever a Skullcandy fan and will continue to recommend them to all of my family and friends. Not only is their product great, but their customer service team is fantastic to work with who will go the extra mile for you.

Had to return an item, which was easy to do...emailed to check if they received it and got a response quickly...they also emailed me to let me know that the item was received and my refund was processed

Amazing service. Willing to help and resolve the issue you are having. Can’t wait to try

Great customer service. Jensel was very helpful which resulted in a better than expected outcome for me. Thanks Jensel

My concern was addressed with an open mind and a satisfactory conclusion was reached.

Great customer service. Very fast replies from Jensel A. Skullcandy takes care of you. They are willing to bend their own rules to give you customer satisfaction. Great products at affordable prices.

Thanks!

Gerry.

Your customer service rep Eugene C
was absolutely outstanding

I am already a loyal customer to the skullcandy brand and the CARE I received from this rep was really outstanding and obviously your company has policies set out to take care of your customers that she was able to implement
Thank you so much for being an honest company who takes care of their customers