Skullcandy (CA) レビュー 106

Rhyan was so helpful and responsive to my warranty questions. I’m very pleased with the service overall.

For return they do not send any free shipping bill. Now for a $30 device you have to spend $25 to ship it Bach ton them. This is a very poor way of pushing there products customers to prices.

Jem was fantastic helping me out with my issue. Great timely customer service!

I’ve been a loyal Skullcandy customer for around 14 years.

My last pair — the Sesh Evo — gave me a great experience and lasted about 4–5 years. Unfortunately, I damaged them while cleaning, as I accidentally dropped too much alcohol into one of the speakers. Since I had always preferred Skullcandy over other brands, I felt it was time to buy a new pair.

I chose the Sesh ANC Active, as it seemed like the closest option to what I was used to, and I was genuinely curious to try the active noise cancellation feature.

But sadly, as soon as I received and started using them, I noticed several big issues:

1. Lower audio output — I had to raise the volume significantly just to match the level I was used to with the Sesh Evo. Not a huge issue, but still annoying.

2. The app is a mess — Often takes up to 5 minutes to start. I tried closing and reopening, reinstalling, restarting the phone… and it still fails to open properly many times.

3. Connection instability — During the first few days, the earbuds would unpair randomly from my phone. Every single time this happened, the app would reset all my custom button controls, so I had to reconfigure everything again and again.

4. The worst part: the ANC — This was supposed to be their main feature. But honestly, it’s completely useless. I’m an audio engineer, but you don’t need to be one to hear how bad it is.

Every time I took a phone call using the earbuds, external noise was amplified instead of canceled, making calls noisy and frustrating. Even worse, sometimes the earbuds would retain that noisy background permanently, even after resetting, putting them in the case, forgetting the device, etc. Nothing fixed it.

This is terrible. I don’t understand why Skullcandy dropped the quality of their products like this. They used to be reliable — now they’re just disappointing.

I regret spending over 92–94 CAD + tax (more than $100 total) on such a poor product.

Hopefully this helps someone avoid the same mistake.

Bought the new Method 360 ANC in Europe while I was abroad, and I had an issue with them after I came home to Canada. Skullcandy does have a global warranty, which already puts them ahead of most brands.

Contacting customer service and submitting a warranty claim was a bit tedious, but at the end of it I got a new set of earbuds. Compared to dealing with customer service from other electronics brands, it was a smooth process.

Even though my buds malfunctioned, the fact that they honoured their warranty has me willing to stick with them. And I do love these buds, so I'm happy that I got a new pair so quickly.

Other notes: shipping was fast. Had no problems there

If you are considering to buy any Skullcandy products and you live in Canada, don't EVER repeat the mistake I did, which was buy them directly from their website, it's worth it buying it from Amazon, or in-person stores such as Walmart or BestBuy.

Ordered it Thursday 10, and I was supposed to get them Monday 14, and the carrier was Canada Post, but this carrier company said that they couldn't find my address, yesterday, Thursday 17, I got the message of "Return to Sender", and today, Friday 18, they were shipped back to the Sender, so I had to call to Skullcandy, in which they gave me the option to either get my headphones to my address (which will take 2 weeks and I will probably have an extended delay on top of the 2 weeks or I will have the same issue), or get the full refund.

They also said that I wasn't the only one who got the same issue with Canada Post.
How are you going to trust this company if they ship their products to Canada with the worst carrier company? They don't have another trustworthy companies where the customers can choose from.

Had the new Method 360 ANC. The little rubber part that seals the thing to your ear fell off and is lost. So now the seal is useless and so is the noise cancellijg feature. I tried to buy one and they said they only sell them as a complete unit meaning I’d have to buy another unit. Instead of sending a @35¢ piece of rubber to a Loyal customer they chose to offer me another unit at 40% off. Why would I buy that? How smart are they that after not helping me with a very simple solution they instead offer 40% off. Ridiculousness if they would like I can add screen shots of where they tell me I can only buy another unit instead of mailing the cheap piece that is now trying to fall off the other earbud as we speak. They are trying to dispute my review with Trustpilot to get it removed. I have screen shots and sent emails to prove everything I’ve said. Lucky I can’t post screenshots here or I would. Don’t call me a liar.
Jason.

Ref# 2649449

Benedict Is the best customer service rep.
Thank you 🙏

Great costumer services and quick reply. Had a problem with my delivery sadly got lost by a 3rd party delivery. But the team had solutions and having a new pair coming my way as soon as possible. Thank for the great service. I'll be surely buying again!

Helped me to go through refund process smoothly

I had a problem with the shipping and i got help instantly! Customer service is top tier and the products 10/10.

Had an issue with earbuds, the rep handled my concerns well and quickly. I was able to replace them without any hassle. Absolutely fantastic customer service. They've got my loyalty for headphones for sure.

Earbuds got sent back for confusion on parcel delivery.
Rep was great explained the issue and sent back earbuds once everything was confirmed.
Great service. 5*

I had difficulty using a Tim Hortons prize code so I reached out to Raffy, who quickly found a way to solve the issue and get me into a great set of ear buds.
I was blown away by Skullcandy's integrity, and the ability of Raffy to make a customer happy.
I'm looking forward to the arrival of my new ear buds and my next purchase from Skullcandy!

Réponse Rapide et solution adéquat

A prompt and quick response from Ryan B.fantastic

Reached out to explain a pricing issue on checkout using a gift card and the response & customer service was fantastic. Prompt, courteous and explained all of my questions sufficiently. Good work Skullcandy!

Confusion over a Tim Hortons reward and promo code was quickly, kindly and generously resolved by Jerwin at Skullcandy! Nice work!

Thank you Jerwin! Your quick and efficient customer service made my day! As a new customer, you've helped me with becoming a likely lifetime one!