I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... もっと見る
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Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... もっと見る
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... もっと見る
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... もっと見る
企業情報
当該企業による記述
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
連絡先
West Street, SM1 1SH, Sutton, 英国
- hello@sleepsmug.com
- sleepsmug.com
4.0
ほぼ満足
181件のレビュー
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ネガティブなレビューの 95％に回答しています
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If only I could rate 0 - order never arrived
If only I could rate 0.
Order was bought and paid for, then despatched August 1st. It's been 10 days and no sign of it, even customer service has gone quiet after I alerted them to the missing items - not a peep since. No updates and no sign of the items I've paid for.
Order #150978
2026年8月1日
自発的なレビュー
SMUG. からの回答
Hello Jules,
Thank you for your review, and we're very sorry your order hasn't reached you. We completely understand how disappointing this is, especially with your trip away so close.
It appears the parcel has unfortunately been lost in transit. As discussed by email, we wanted to check whether you'd prefer us to send a replacement to an alternative address while you're away, or wait until you return and send it with tracked delivery to ensure it reaches you safely.
We've emailed you again today and look forward to hearing from you so we can get this resolved as quickly as possible.
Apologies again for the inconvenience, and thank you for your patience.
Double check
Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently not.
I’m leaving a review because I’ve not had the problem before, even with disposable ones but Support team seemed to think the problem was pretty common - and customer pays for returns.
2026年7月14日
自発的なレビュー
Best sleep products
I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’t restricted your eye movements, and fit very comfortably. Their customer service is outstanding if you do need to contact them for any reason. Highly recommend.
2026年7月8日
自発的なレビュー
SMUG. からの回答
Hello Rebecca,
Thank you so much for your wonderful review. We’re delighted to hear our sleep masks have made such a difference to your sleep and that you’ve been enjoying restful nights ever since discovering SMUG.
It’s great to know you find the masks comfortable, with plenty of room for natural eye movement, and we’re especially grateful for your kind words about our customer service.
Thank you for your continued support and for your fantastic recommendation.
Didn't dispatch on time, no customer service
Honestly, really poor.
I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email.
I messaged twice on facebook messenger and sent two emails and never received a reply to any When I emailed asking them to cancel my order as it was now too late, they cancelled within hours (showing they do, in fact, check their emails) but never even had the decency to respond to any.
Very disappointing as I thought it would have made a lovely gift, but the customer service is lacking.
2026年6月14日
自発的なレビュー
SMUG. からの回答
Hello Fiona,
Thank you for your feedback, and we sincerely apologise for your experience.
Unfortunately, a temporary system outage meant we were unable to dispatch your order within the expected timeframe, and we’re very sorry for the delay this caused. We also apologise that your earlier messages did not receive a response — this is not the level of service we aim to provide.
As discussed by email, your order was cancelled on 14th June as requested, and we have resent the cancellation confirmation for your records. As a gesture of goodwill, we will also be sending you a complimentary gift.
We completely understand your disappointment and appreciate you taking the time to share your experience with us.
SMUG. からの回答
Hello Katya,
Thank you for your review. We’re so pleased to hear your order arrived promptly and that you find the eye mask comfortable.
We really appreciate your support and hope you enjoy many restful nights.
Awful
If I could give no stars, I would! Bought two shower caps for my children. First time using and both children came out with soaking wet hair!
2026年5月11日
自発的なレビュー
SMUG. からの回答
Hello LO,
Thank you for your feedback, and we’re very sorry to hear both shower caps left your children’s hair wet after the first use. That’s certainly not how they should perform, and it sounds like the items may have been faulty.
We’d really like to put this right for you, so please do get in touch with our customer care team if you haven’t already.
SMUG. からの回答
Hello Rohan,
Thank you for your lovely review. We’re so pleased to hear your gift arrived as promised and was well received.
We really appreciate your support.
Save your money !
Save your money ! This relates to the shower fragrance. My bathroom is tiny but in the shower I followed the instructions to the letter but I couldn’t smell anything. I have used 2 thinking perhaps the first wasn’t strong enough fragrance but it was just the same ! No fragrance at all.
2026年1月5日
SMUG. からの回答
Hello Suzanne,
Thank you for your feedback. We’re really sorry to hear the shower steamers didn’t give you the fragrance you were expecting, especially after trying more than one. That’s understandably disappointing.
For best results, they should be placed slightly away from the direct water stream in an enclosed shower so the steam can help carry the scent — but we appreciate it sounds like you’ve already followed the instructions carefully.
We really appreciate you taking the time to share your experience, and we’re sorry again this wasn’t the experience you were hoping for.
Love
Love smug sleep masks so comfortable and funky colours patterns etc !always delivered quick too great price
2026年3月2日
SMUG. からの回答
Hello Mrs Brown,
Thank you for your lovely review. We’re so pleased to hear you love the comfort and fun designs of our sleep masks, and that your orders are always delivered quickly.
It’s great to know you’re happy with the value too — we really appreciate your support.
I have yet to receive my parcel and it…
I have yet to receive my parcel and it should have come by Monday!!
2026年3月23日
SMUG. からの回答
Hello Mrs B,
We’re sorry to hear your parcel hasn’t arrived as expected. We understand how frustrating that is, especially when it’s overdue.
We’ll look into this as a priority and will be in touch with you directly to get it resolved as quickly as possible.
Apologies again for the delay, and thank you for your patience.
Return mix up handled well
I bought two items from this shop. I didn’t find the sleep mask I bought comfortable so I sent it back for return. I was accidentally refunded for both items and was allowed to keep the one I didn’t return as a gift. It was lovely gesture.
2026年3月31日
自発的なレビュー
SMUG. からの回答
Hello BA,
Thank you for your kind review. We’re sorry the sleep mask wasn’t the right fit for you, but we’re really pleased we could handle the return smoothly and turn it into a positive experience.
We’re glad the mix-up could be resolved in a way that worked for you, and we really appreciate your understanding and support.
SMUG. からの回答
Hello George,
Thank you for your review. We’re so pleased to hear everything was great and that you were happy with both the fast shipping and the products.
We really appreciate your support.
Could hardly smell anything.
2026年3月5日
SMUG. からの回答
Hello Lindsey,
Thank you for your feedback. We’re sorry to hear the fragrance wasn’t as strong as you expected. Shower steamers tend to work best when placed slightly away from the direct water stream in an enclosed shower, where the steam can help release the aroma more effectively.
We really appreciate you taking the time to share your experience.
I purchase the sleeping masks for my…
I purchase the sleeping masks for my wife, and she loves them. They are a must for her and they do their job well.
2026年3月3日
SMUG. からの回答
Hello James,
Thank you for your lovely review. We’re so pleased to hear your wife loves the sleep masks and that they’ve become a must-have for her.
It’s great to know they’re doing their job well. We really appreciate your support.
Exceptional customer service
2026年3月3日
SMUG. からの回答
Hello Mark,
Thank you for your lovely review. We’re so pleased to hear you had an exceptional experience with our customer service.
We really appreciate your support.
Overall a great experience
Overall a great experience, web site was easy to navigate. Product was good value, for money along with first time discount code. I bought a shower cap and matching wash bag for a friends birthday gift.
2026年2月16日
SMUG. からの回答
Hello Vicky,
Thank you for your lovely review. We’re so pleased to hear you had a great experience, found the website easy to navigate, and were happy with the value and first-time discount.
It’s great to know the shower cap and matching wash bag made a thoughtful birthday gift. We really appreciate your support.
I have always loved SNUG's products
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap and padded sleep mask - I love how quirky the patterns are. I had to get a replacement for the hair wrap just this week and SMUG handled it brilliantly - quick response and are sending me another out straight away! Great customer Service, thank you!
2026年3月3日
自発的なレビュー
SMUG. からの回答
Hello Claire,
Thank you for your lovely review. We’re so pleased to hear you’ve enjoyed your SMUG products over the years and that the eye masks have been so comfortable for sleeping.
It’s great to know you love the quirky palm designs too. We’re also really glad we could sort the replacement hair wrap quickly for you — customer service is very important to us.
Thank you again for your kind words and support.
Thank you customer services for putting a missing order right
Editing my review:
Unfortunately, my original order never arrived, I think it got lost in transit as the company confirmed they dispatched the order. Smug reached out to me directly and put it right and sent me a new order to replace the original one.
2026年2月25日
自発的なレビュー
SMUG. からの回答
Hello Emily,
Thank you for updating your review. We’re really pleased we were able to resolve the issue for you and get a replacement order sent out.
We truly appreciate your patience and your kind words about our customer service. Thank you again for your support.
SMUG. からの回答
Hello Hayley,
Thank you for your feedback, and we’re sorry to hear you felt the service was slow. That’s certainly not the standard we aim to provide.
If there’s anything specific that caused the delay, we’d really like to look into it and understand what happened. Please feel free to get in touch so we can help further.
These are the only eye masks that work
These are the only eye masks that work, very good fit round the eyes, and good material, Have brought many others from other suppliers but these are the best.
2026年2月10日
SMUG. からの回答
Hello Lynda,
Thank you for your wonderful review. We’re so pleased to hear our eye masks are the only ones that work for you and that you find the fit and material superior to others you’ve tried.
That’s a huge compliment, and we truly appreciate your support.
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