I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks donâ... ãã£ãšèŠã
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Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... ãã£ãšèŠã
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... ãã£ãšèŠã
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Ordering and delivery were all fine but the shower cap I ordered wasnât at all. Quality not great but more importantly itâs tiny. I emailed Support thinking maybe I got a faulty one but apparently n... ãã£ãšèŠã
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It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didnât block light or protect her lashes. So, she designed her ownâa contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasnât alone. Millions of people around the world fell in love with SMUGâs original mask. From there, we didnât stopâexpanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether youâre unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great nightâs sleep can make life brighter. Ready to join the SMUG revolution?
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West Street, SM1 1SH, Sutton, è±åœ
- hello@sleepsmug.com
- sleepsmug.com
4.0
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We have had our head wrap for less thanâŠ
We have had our head wrap for less than two weeks and already the elastic has snapped
2026幎1æ26æ¥
SMUG. ããã®åç
Hello Julie,
Thank you for your review, and weâre very sorry to hear this has happened. The elastic should certainly not snap after such a short time, so this does sound like a fault.
Weâll be arranging a replacement for you straight away and will be in touch directly to confirm the details.
Apologies again for the inconvenience, and thank you for bringing this to our attention.
SMUG. ããã®åç
Hello Chrissy,
Thank you for your lovely review. Weâre so pleased to hear you love the SMUG sleep masks and that they last so well.
We really appreciate your support.
SMUG. ããã®åç
Hello Mrs Gerlach,
Thank you for your review. Weâre pleased to hear youâre happy with the shower cap and that delivery was efficient.
We really appreciate your support.
SMUG. ããã®åç
Hello Martin,
Thank you for your lovely review. Weâre so pleased to hear youâre happy with the product and found it great value.
We really appreciate your support.
Excellent quality. Prompt delivery. Love this company for all the innovative products they sell.
Excellent quality
2026幎1æ26æ¥
SMUG. ããã®åç
Hello Mrs W,
Thank you for your lovely review. Weâre so pleased to hear youâre happy with the quality and prompt delivery, and it means a lot to know you love the range of innovative products we offer.
We really appreciate your continued support.
The quality wasn't as nice as I wasâŠ
The quality wasn't as nice as I was expecting. And the colour was a lot more pigmented than I wanted. VERY pink!
My partner says his pillow is so soft now though
2026幎1æ26æ¥
SMUG. ããã®åç
Hello Angel,
Thank you for your honest feedback. Weâre sorry to hear the colour was brighter than you were expecting and that the quality wasnât quite what you had hoped for. Colour preference can be very personal, so we completely understand that VERY pink wonât be for everyone.
Weâre glad to hear your partner is enjoying how soft the pillow feels though â thatâs reassuring to know. We really appreciate you taking the time to share your experience, as it helps us set clearer expectations for future customers.
Really love the pillowcases
Really love the pillowcases. Easy to order and arrived in good time.
2026幎1æ5æ¥
SMUG. ããã®åç
Hello Doreen,
Thank you for your lovely review. Weâre so pleased to hear you love the pillowcases and that ordering was easy with delivery arriving in good time.
We really appreciate your support and hope you continue to enjoy them.
I won a Christmas competition in 2025
I won a Christmas competition in 2025. Didn't receive my prize so emailed this you to let you know, you apologised and said this would be sorted and shipped out to me, this is now the end of January, weeks later, and I'm still waiting to receive the prize I won before Christmas!
Terrible customer service! Not happy!
2025幎12æ15æ¥
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SMUG. ããã®åç
Hello Helen,
Weâre really sorry to read this and completely understand your frustration. This is not the experience we want for anyone, especially after winning one of our Christmas competitions.
Youâre absolutely right to expect this to have been resolved much sooner, and we sincerely apologise for the delay and the disappointment caused. Weâre now urgently reviewing this internally to understand what went wrong and to make sure your prize is sent out without any further delay.
Weâll be in touch with you directly as a priority to confirm next steps and ensure this is properly resolved. Thank you for bringing this to our attention, and again, our apologies for the frustration this has caused.
SMUG. ããã®åç
Hello Janine,
Thank you for your review. Weâre pleased to hear your order arrived quickly and was well packaged.
We really appreciate your support.
Lovely, fun products
I bought shower caps for myself and some friends and am so happy with them. Arrived quickly with no hassle.
2026幎1æ12æ¥
SMUG. ããã®åç
Hello Lucy,
Thank you for your lovely review. Weâre so pleased to hear youâre happy with the shower caps and that they made great gifts for you and your friends.
Itâs great to know everything arrived quickly and hassle-free. We really appreciate your support.
I previously had a shipping issue andâŠ
I previously had a shipping issue and suspected a delivery error, but the package has now arrived! I really appreciate the customer service team for their prompt and helpful assistance in resolving this. Excellent support and highly recommended!
2026幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
SMUG. ããã®åç
Hello,
Thank you so much for your lovely update. Weâre really pleased to hear your package has now arrived and that our customer service team was able to assist you promptly and help resolve the issue.
We truly appreciate your kind words and recommendation â it means a great deal to us.
Excellent customer service
I ordered the shower steamers as a gift, and the delivery was then stuck at 'handed over to Royal Mail' for a few days. Concerned about the package not arriving on time, I emailed SMUG to ask if they had any further updates, and they were incredibly proactive when it came to finding information about my order, and then subsequently ended up sending out a free replacement when the package was deemed lost. I was very pleased with the quality of the customer service that I received
2025幎12æ17æ¥
èªçºçãªã¬ãã¥ãŒ
SMUG. ããã®åç
Hello Freya,
Thank you so much for your lovely review. Weâre really pleased we could help resolve the delivery issue and make sure your gift arrived in time.
It means a lot to hear you were happy with how proactive our team were and with the customer service you received. We really appreciate your kind words and support.
SMUG. ããã®åç
Hello Laura,
Thank you for your review, and weâre sorry to hear your order didnât arrive. We did reach out to request a few more details (such as your order number) so we could investigate and resolve this for you, but unfortunately we didnât receive a response.
If youâre still experiencing an issue, please do get back in touch with us â weâre more than happy to look into this and make sure itâs sorted for you as quickly as possible.
Shower steamers
Ordered two shower steamers for presents for my daughters. Only one arrived but when I notified the company they were very quick to reply and rectify the mistake.
2025幎11æ26æ¥
SMUG. ããã®åç
Hello Norma,
Thank you for your review. Weâre sorry there was an item missing from your original order, but weâre really pleased we could respond quickly and get it sorted for you.
Itâs lovely to hear the shower steamers were gifts for your daughters, and we really appreciate your understanding and support.
Excellent customer service and amazing products
Received order which was incorrect, emailed and got a quick response with the correct products sent straight out.. brilliant customer service and items are fabulous
2025幎12æ4æ¥
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SMUG. ããã®åç
Hello Catherine,
Thank you for your wonderful review. Weâre so pleased we could sort out the mix-up quickly for you, and itâs great to hear youâre happy with the products too.
We really appreciate your kind words and support.
Good quality products and promptâŠ
Good quality products and prompt delivery. Would use again and highly recommend
2025幎11æ24æ¥
SMUG. ããã®åç
Hello Judith,
Thank you for your lovely review. Weâre so pleased to hear you were happy with the product quality and prompt delivery.
We really appreciate your recommendation and look forward to serving you again.
Really happy with the productâŠ
Really happy with the product purchased! Speedy delivery and excellent customer service. Thanks SMUG!
2025幎11æ24æ¥
SMUG. ããã®åç
Hello Mimi,
Thank you for your wonderful review. Weâre so pleased to hear youâre happy with your purchase, and that both the delivery and customer service met your expectations.
We really appreciate your support â thank you for choosing SMUG.
Brilliant
Brought as a gift, they loved it. Will defo purchase again. Amazing quality
2025幎9æ30æ¥
SMUG. ããã®åç
Hello Trinity,
Thank you for your lovely review. Weâre so pleased to hear your gift was loved and that you were happy with the quality.
We really appreciate your support and look forward to seeing you again.
I ordered the accupressure mat andâŠ
I ordered the accupressure mat and pillow as a birthday gift. Nearly 10 days later it has not arrived. I have reached out to customer services with no real resolution. The last tracked date was 24 November - 4 days ago. So very disappointed, as no clear solution has been offered. Very poor customer service. I am hoping for a full refund on my purchase. Please buy with caution:( Money is short, so I feel very anxious that I am now out of pocket with no parcel and no solution:((
2025幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
SMUG. ããã®åç
Hello Sharon,
Thank you for your review, and weâre very sorry to hear how worried and disappointed youâve felt. We completely understand how frustrating it is when a gift doesnât arrive on time, especially when money is tight and tracking hasnât updated.
Your order was dispatched within our usual timeframe, and we do advise 3â6 working days for delivery. As weâre now just at the end of that window â and with the Christmas period causing some delays â itâs possible the parcel may arrive today or on Monday.
We agree that the lack of tracking updates is unusual, and we are actively looking into this with the delivery service using the shipment details provided.
Please rest assured: if your parcel does not arrive, we will absolutely provide a solution for you. Whether thatâs a replacement or a full refund, you will not be left out of pocket. We will be in touch directly as soon as we have further information.
Once again, weâre very sorry for the stress this has caused, and we appreciate your patience while we investigate.
mistakes happen, sorting them impressiveâŠ
One bag was accidentally omitted from my order ,but was promptly sent out when I contacted them Wouldn't hesitate to use again.
2025幎11æ3æ¥
SMUG. ããã®åç
Hello Morag,
Thank you for your kind review. Weâre sorry there was an item missing from your original order, but weâre very pleased we could put things right quickly for you.
We really appreciate your understanding and your confidence in ordering from us again.
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