Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation wa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Appalling don’t listen to you, trying to say I’m responsible for an incident I was actually at work so was not me. Correspondence from them does not relate to the calls they make. I was insured with g... もっと見る
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I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... もっと見る
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I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... もっと見る
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企業情報
当該企業による記述
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
連絡先
Lysander House , BS10 7TQ, Bristol, 英国
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
ほぼ満足
622件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The person who i delt with was very…
The person who i delt with was very helpful
and informative .
2025年5月1日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Having had to make my first claim
Having had to make my first claim and under upsetting circumstances ( I had been visiting my cousin who was on end of life care and on my way Home), Tom could not have ben more understanding and helpful and made the process so easy of processing my claim
2025年5月1日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
SCAM COMPANY
2025年4月30日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dismissed my claim without even speaking to me - 100% my fault!!!!!
Dismissed my claim without even speaking to me. Took a (brief explanation) from another family member on the policy who wasn't even present at the time of the accident. Looked at a few photos sent over and their decision - 100% my fault for pulling out a parking bay. The CCTV show it was clearly the other persons fault (this has been backed up by a police officer). However, they cannot or will not review the CCTV footage. To add insult to injury the 3rd party involved was speeding and on their phone at the time of the accident. I am appalled at this decision and will be taking the matter further. Avoid at all cost
2025年4月25日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
My girlfriend had to cancel her…
My girlfriend had to cancel her insurance because of car broke down. They ripped another £121 for a cancellation. It's a company which can take your money. They covered by Go Skippy. Never use them again. AVOID
2025年4月23日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was a little apprehensive after…
I was a little apprehensive after reading reviews but honestly I have had such a good and seamless experience. I made a claim via the third party insurance (Go Skippy) I am the non fault driver and my car was taken away for repairs that day and a hire the day after. It only took 3 weeks to get my car repaired and was updated throughout. Thank you so much.
2025年3月25日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited からの回答
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was fantastic and really helpful
Tom was fantastic and really helpful. Absolute credit to your company.
2025年4月4日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your recent interaction with our agent. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thanks Tom for your help and kindness
I had an excellent experience working with Tom! He provided fantastic service, walking me through the entire process with patience and clarity. His attention to detail and willingness to help made everything so much easier to understand. Tom went above and beyond to ensure I felt comfortable and informed every step of the way. I truly appreciate his professionalism and dedication to helping me out. Highly recommend!
2025年4月4日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We do understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stereo-typical Rip-Off Insurance Company
Contacted them for an emergency windscreen replacement and was give a date in 12 days time. Contacted them a 2nd time to emphasise the nature of the emergency and to try and get an earlier date and they said they would TRY and get back to me by the end of the day. They never, ever, did get back to me, so I organised the next day replacement windscreen through another company. They have now refused my refund claim because I never contacted them a 3rd time to chase them for their lack of action. Stereo-typical rip-off insurance company.
2025年3月27日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Still waiting after 8 weeks
Still waiting after 8 weeks. In all that time only 1 contact from company that son did not initiate. That was from CoParts who gave assessment value of car which has not been paid. 5 stars to Holly in settlements who son spoke to and she said she would get on to it, that was 2 Fridays ago. She sent email saying her managers would deal with it on the Monday as she only worked Thursdays and Fridays did they? NO , still waiting.
2025年1月30日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service from the call…
Excellent service from the call handler.
All straight forward and set my mind at ease.
Really can't praise the company enough and will be recommending them to people.
2025年3月20日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Highly recommended
Call customer service showed more than only exceptional commitment to my case. Advisors as Lilianna and Courtney stood out openness and full-understanding of my situation, as well as giving me extensive answers and explanations. That all lets me feel such a relief of stress and anxiety and of course successfully resolve my issues. Thanks for doing that ❤️
2025年3月17日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agents and their managers!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was very helpful and understand
Tom was very helpful and understand.
We ran through the claim and details and he explained all that was needed
2025年3月18日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
So far so good
So far so good, had a bang in my van. Panicking a bit contacted Somerset and a guy named Ross was really helpful and professional. So thank you. I will update when it's over.
2025年3月12日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service
First time for many years that I have had to use my car insurance. Customer service was very good and straight forward. I would reccomend them 10/10
2025年3月11日
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Setting The Record Straight
Unfortunately the poor review I wrote for Somerset Bridge Insurance regarding their " incredibly poor service " was written in good faith for what appeared to be this company.
This was not the case. It was in fact a scam insurance claim management company who later said their name was ACD , they seemed to be affiliated with another company called Hammond Fleet Care Services who were assisting them in their con.
The matter was only discovered when the real Somerset Bridge Insurance contacted me with regards to the claim..... I am pleased to set the record straight.....
2025年3月7日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Declan was lovely and made me feel at…
Declan was lovely and made me feel at ease during a phone call that made me anxious and caused some stress. Thank you so much for being kind and understanding it’s not nice having a little crash. He was amazing!
2025年3月6日
自発的なレビュー
Somerset Bridge Limited からの回答
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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