Agreexwith other reviewers-very poor quality, product not as advertised. I too didn't read return policy. Mistakenly thought the return would be to Hamptons Store. Do not buy from this bogus site
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レビュアーのコメントを見てみましょう
Andrea Boho Maxi dress arrived eventually, however, sleeves are too short, bust is too tight and the fabric doe not not "breathe", making it uncomfortable to wear in my temperature zone. I am NOT hap... もっと見る
企業が回答しました
The designs are nice! However, the quality is like a “polyester tablecloth”, though it was indicated as cotton under filter drop down. Additionally, customer service/return is very bad. The return shi... もっと見る
This site is a total scam! I ordered several clothing items advertised as "cotton" which turned out to be cheap printed polyester. I am so mad at myself for not reading the return policy - ship back... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sophie’s Boutique is more than just a clothing store, it’s a heartfelt journey that began in 1997, born from one woman’s deep love for timeless fashion and meaningful connection. Founded by Sophie, a mom of two with a passion for beautifully crafted pieces, the boutique was built on the belief that style should empower, comfort, and celebrate individuality. Over the years, Sophie’s has grown into a trusted space for women seeking elegance with a modern edge, thoughtful craftsmanship, and size-inclusive designs that truly fit. Every piece in the collection, from iconic dresses and cozy lounge sets to curve-loving silhouettes and standout accessories was carefully chosen with love, quality, and the customer in mind. For Sophie, fashion has always been a form of self-expression and confidence, and that mission has stayed at the heart of the brand through every season. Now, after decades of dedication and creativity, Sophie’s Boutique is saying a bittersweet goodbye. While the boutique is closing its doors, its spirit lives on in the stories shared, the confidence sparked, and the community built. As a final thank you, everything is on sale up to 80% off, so that these beloved pieces can continue their journey in closets that appreciate them most.
連絡先
1.4
ひどい
80件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam!
Cheap, poor quality items that look nothing like the pictures. Expensive shipping to return anything because it’s from China. Total scam!
Tried emailing for a refund and never got a response
Edit: all the pictures are AI
2025年4月27日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Sarah,
If the things did not live up to your expectations, we completely understand how frustrated you are. Even though we collaborate with foreign partners, we strive to provide quality and transparency in all of our communications. The opportunity to correct the situation would be greatly appreciated, as we never want our clients to feel deceived.
For immediate assistance with your order and to explore a potential solution, please contact us at care@sophiesboutique-hamptons.com.
Sincerely,
Sophie
SCAM
SCAM, SCAM, SCAM, SCAM!!!!! This is JUNK from TEMU/China. This is NOT a store in The Hamptons. SCAM, SCAM, SCAM!!!!! They send you JUNK!!! DO NOT BUY FROM THIS SITE OR BELIEVE THEIR STORY!
2025年4月20日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Donna,
We sincerely apologize if your purchase experience was unpleasant. We sincerely apologize if we did not live up to your expectations; we work hard to deliver superior products and services. We want to fix this problem for you, and we take any feedback seriously. To help you further, could you please contact us directly at care@sophiesboutique-hamptons.com?
We appreciate your time and want to put things right.
Sincerely,
Sophie
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! Website is false and misleading. Items are junk. Definitely not boutique quality. Took several weeks and the sender was not from Sophies Boutique. I cancelled the credit card use to make the purchase after reading the reviews.
2025年4月11日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Theresa,
We acknowledge your worries and are sorry to hear about your experience. We work hard to make sure our consumers have a good experience and to present clear, accurate information on our website.
Please contact us at care@sophiesboutique-hamptons.com if you need help placing your order or if you have any queries. We would adore the chance to help you further and answer your problems.
Once again, I appreciate you sharing your opinions.
Sincerely,
Sophie
Horrible jeans- 4 emails later they still won’t give me the return address!
I just saw the exact same add/photo of the flare jeans I ordered, this time the company is called L & J New York. When you click it goes to Lester and Jones New York. Beware!!
Horrible! My 2 pairs of printed bohemian jeans look nothing like the adorable photos. The material was described as “breathable”, but it’s not! It is cheap polyester! The size small did fit, but not in the waist. Way too tight there. The worst part is that the blue butterfly jeans came on solid white polyester (not light faded jeans like the photo) and had black specks so it looks like I sat in something and ruined them in both the front and back areas that would touch a chair when sitting! The other frustrating part is that I immediately open them saw them tried them on and within minutes emailed- as directed- to tell them I wanted the return address. It took a day for them to respond and then they asked me to send a photo and video explaining clearly why I want to return them, although I already did so in words. So I did. Then they took another day and said how about we just credit you 15% back so you don’t have to go to the trouble of mailing them back to China because it could cost between 30 and $50 to mail them.I refused and said 15% back would only be $13, and I paid about $90 total for both of them, so no thank you. I asked for the return address again. They replied, “After thinking about it more, I’d like to offer a 30% refund to your original payment method if you choose to keep the item.” Again, I said that 30% would only be $26, and asked yet again for the return address. I FINALLY got it. So I’ll be returning them today.
2025年4月24日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Heddy,
We appreciate you sharing your story with us. We sincerely apologize for any inconvenience the return procedure may have caused and that the things did not live up to your expectations.
Making things right for you is our goal. To receive a complete refund or assistance, please send an email to care@sophiesboutique-hamptons.com. We care about your pleasure and are available to help you at every stage.
Once again, we appreciate your comments and the chance to correct this.
Sincerely,
Sophie
I order three items two weeks ago and…
I order three items two weeks ago and have yet to receive them or a tracking number. I sent a message to cancel the order and receive a refund. Crickets. Please do not order anything from this site.
2025年4月15日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Antoinette,
Thank you for bringing this to our attention. We regret that you had to deal with the delay and the lack of communication. We do not want our clients to have this experience.
In order for us to investigate your order and help you as soon as possible, please contact us directly at care@sophiesboutique-hamptons.com.
Once again, I appreciate your feedback.
Sincerely,
Sophie
A total scam
A total scam! I can’t believe I fell for this. Very cheap materials. I’m very disappointed. DO NOT BUY FROM THIS STORE! 😞😡
2025年4月27日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Aranzazu,
I appreciate you sharing your experiences. We're sorry to hear that your purchase has left you feeling let down. We value your comments because it helps us get better, and we always strive to satisfy consumer expectations.
Please feel free to contact us at care@sophiesboutique-hamptons.com if you would want us to investigate your order or offer any assistance. We are available to assist.
Again, thank you for getting in touch.
Sincerely,
Sophie
NOT A NEW YORK BOUTIQUE THAT'S CLOSING
NOT A NEW YORK BOUTIQUE THAT'S CLOSING
This is a store in China. I ordered 3 weeks ago...no package.
2025年4月7日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Lisa,
We apologize for any misunderstandings you may have had about our shipment schedule. It may take longer than usual for some orders to arrive due to current operations and logistics.
Please email us at care@sophiesboutique-hamptons.com if you would like us to check the status of your order. We are pleased to help you immediately.
Thank you again for bringing this to our attention.
Sincerely,
Sophie
Sophie's Boutique is a total scam!
This site is a total scam! I ordered several clothing items advertised as "cotton" which turned out to be cheap printed polyester. I am so mad at myself for not reading the return policy - ship back to factory in Asia at my expense. Their products are total crap - wouldn't wear them anywhere. This is the last time I order anything off a Facebook ad! Be warned - I can't imagine who would give a good review. Also, because items are coming from Asia, they took forever to arrive. Definitely disappointed with the whole experience!
2025年4月21日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Linda,
We appreciate you taking the time to talk about your experience. We apologize if your order left you feeling let down. We aim to provide clear product descriptions and shipping information, but we understand your frustration and take your feedback seriously.
Please send an email to care@sophiesboutique-hamptons.com if you would like us to review your order or offer more assistance. We are available to assist in any way we can.
Once again, I appreciate your feedback.
Sincerely,
Sophie
Sophie's boutique Hamptons からの回答
Hi Kelsi,
I appreciate you expressing your thoughts. We sincerely regret learning that you have these feelings. We strive to give our clients a satisfying experience and treat any complaints seriously.
Please contact us at care@sophiesboutique-hamptons.com if you need help or would like to talk about your order in more detail. We want the chance to immediately address your problems and are available to assist.
Once again, I appreciate your feedback.
Sincerely,
Sophie
I just got my package of total crap
I just got my package of total crap! I can’t believe I was fooled to believe the advertisement photos- the “jeans” are cheap looking polyester with crappy sewn on pockets. Would be embarrassing to wear. And the shirt dress is a flimsy long shirt which looks like perhaps ok to wear while cleaning the house??!!
I would love a refund yet the return policy makes it unlikely!
2025年4月23日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Su,
We apologize if your order did not live up to your expectations. Although we constantly strive to provide accurate photographs and descriptions, we recognize how crucial it is for customers to have faith in the things they buy.
Please send an email to care@sophiesboutique-hamptons.com if you need help with your order or return options. We would be pleased to go over this with you and are available to assist.
Again, thank you for getting in touch.
Sincerely,
Sophie
Good or bad???
I came here to read everyone else's expirences and found out what I needed to know. Some of these dresses I have seen on other cheap websites, and they won't tell you what material the garments are made of, just light weight, and I don't believe there is a Sophie in the Hamptons, because right on the website it says "free shipping to US"! I thought the Hamptons were in the US. This is another facebook scam site.
2025年4月24日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Penny,
We appreciate you expressing your concerns to us. We are aware of how crucial transparency is while making purchases online. We apologize for any confusion this may have created, but we always attempt to be transparent about our products and shipping regulations.
We sincerely value each and every consumer's input. Please contact us at care@sophiesboutique-hamptons.com if you need support or have any queries; we're pleased to provide straight clarification.
Once again, I appreciate your feedback.
Sincerely,
Sophie
Absolute trash
Absolute trash. Shame on me for not reading the return policy. The cost to ship this junk back isn't worth the hassle. Cheap dress the quality of Shein, and the leather boots are cheap plastic total scam. If this shop spent even half the time on their products that they spent on their phony website they might earn the one star I gave them. They deserve zero.
2025年4月21日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Sally,
We appreciate you taking the time to comment. We apologize if your order left you feeling let down. We regret if your experience didn't live up to your expectations, and we always strive to provide clear information about our policies and goods.
For further investigation, please send an email to care@sophiesboutique-hamptons.com. We are available to assist in any way we can.
Once again, I appreciate your feedback.
Sincerely,
Sophie
SIZING QUESTIONS
I need information on your sizing. The measurements on a dress I like would put me in two sizes up. I wear a large in most all dresses and the one I wanted would put me in a 2XL!!
Is this accurate? Or from a manufacturer with different measurements?
2025年4月17日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Toni,
We completely understand your worry regarding the sizing, as some styles may run smaller depending on the manufacturer. That specific dress probably has a more fitting cut or a different sizing scale if the chart suggests a 2XL even if you typically wear a large.
I must verify the specifics of your order's sizing in order to provide you with the most accurate recommendations. To help you further, please email us at care@sophiesboutiquehamptons.com.
I'm excited to assist you in locating the ideal fit. ❤️
Sincerely,
Sophie
They don't even deserve 1 star
They don't even deserve 1 star. Printed jeans are poor quality material/stitching. I wear a 2/4 and the fit it horrible. Don't waste your money. They look nothing like the webpage picture. So frustrating to pay that kind of money for POS jeans.
2025年4月16日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hi Dawn,
We sincerely apologize for your experience and value the time you took to provide us with your thoughts. We don't strive to deliver this kind of service or quality, and we know how annoying it may be to receive anything that falls short of your expectations, particularly when you're shopping online.
We would like the chance to put things right for you. For assistance in resolving this, please contact us at care@sophiesboutique-hamptons.com so that we can investigate your order. We can assist you with an exchange, return, or refund.
Your trust means a lot to us, and we’re grateful for the chance to improve and learn from this.
Sincerely,
Sophie
I ordered a pair of the printed jeans…
I ordered a pair of the printed jeans and they didn’t look anything like the picture, poorly crafted and horrible material. For sure came from somewhere else and cheaply made. I wish I could actually tell where these products are being made.
2025年4月16日
自発的なレビュー
Sophie's boutique Hamptons からの回答
Hello Tracey,
We're very sorry if the jeans did not live up to your expectations, it is most definitely not the kind of experience we strive to deliver. We sincerely value your candid criticism and recognize your worries regarding the workmanship and quality.
We at Sophie's Boutique work hard to make sure that our products match the images on our website, and we're sorry if this wasn't the case for you. We would be delighted to investigate this further for you and put this right.
Please reach out to us at care@sophiesboutique-hamptons.com with your order details and we’ll be happy to assist you.
Thank you again for bringing this to our attention, your feedback helps us do better.
Sincerely,
Sophie
The Site Was Not At ALL What Was Advertised
The site was misleading and not what was advertised at all. I placed an order and apparently it’s a company out of China. Should have known! The whole persona of Sophie and those pictures on their site of Sophie are stock photos. I’d imagine all these trust pilot reviews are questionable too. Multiple times they’ve tried to flag my review even though I submitted my order number and copies of my order confirmations. This company is beyond dishonest and my experience was the exact opposite of how they portray themselves. Don’t fall for their phoney marketing like I did.
2025年4月9日
Sophie's boutique Hamptons からの回答
Hello Cj,
We sincerely appreciate you bringing this to our attention, and we are very sorry to hear about your experience. We want to reassure you that Sophie's Boutique is a reputable company dedicated to offering authentic products and first-rate service, and we fully appreciate your concerns about our website and merchandise.
We value this kind of feedback and would appreciate the chance to address any concerns and provide clarification. To ensure that your issues are appropriately addressed, please contact us directly at care@sophiesboutique-hamptons.com with the details of your order from our store.
Once again, we appreciate your feedback, which aids in our development.
Sincerely,
Sophie
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