Soren's House レビュー 

I ordered some mustard made red coat hangers for my toddlers room, they look great in his open wardrobe. The ordering was super easy and delivery was really quick.

I placed a small order online on evening of 15th September. Unfortunately the shopping app they use defaulted to my previous address. I saw this within minutes and immediately emailed Soren's House. They replied the following morning saying they couldn't cancel or readdress as order already despatched. I do not believe this for one second. Needless to say my order has not arrived. Seems like an excuse for not refunding or cancelling orders made in error.

I have since checked UK Distance Selling Regulations and this company does not appear to comply with them in not allowing errors in order to be corrected and in right to cancel orders.

The reply below says it all. They are in contravention of Distance Selling Regulations and I will be reporting them.

Given this company's refusal to comply with UK Distance Selling Regulations, I have now reported it to Trading Standards. None of their excuses is valid. The Seller is responsible for complying with the law on Distance Selling.

Fast delivery. Gorgeous quality items. Will definitely buy from Sorens house again.

Ordered wallpaper for my baby girls nursery & it’s so beautiful. I’m very pleased with it. Just as advertised,
Very straightforward ordering process with no problems with ordering or delivery

Lovely company. Ethical and enviromentally friendly products. Really sweet toys

Lovely product and prompt delivery.

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too.
Chic products, excellent quality and superb value.

Great products,I ordered some small gifts for party bags for my son’s birthday and this was one of the few websites that had things that weren’t made of plastic. They came packaged really well and everyone seemed to love them.

Beautiful selection of baby products, very good customer service & fast shipping!
I couldn’t be happier with my order!

Expensive and unfortunately not safe in my case. I ordered the Kai Wall Mounted changing table which looked nice and perfect for our awkward room design but there were a few things.. It says it’s compatible for up to 20kg but there were no straps (or accessories to add) to protect from rolling/falling. It also didn’t include a photo of the back of the product which had very specific mounting requirements which didn’t match our standard UK wall type (stone and/or drywall with studs approx 1ft apart). I have since returned the product but have not yet received a refund despite it being within the return window.. not sure when that will come through to be honest.

If I could leave 0 stars I would. I ordered a very expensive rug from this company on the 1st July. Although the website stated 4 weeks for delivery it still has not arrived 2 weeks after the estimated time frame.
I have contacted the company multiple times where they have insisted the shipment will be 'arriving that week' and I would then get confirmation of it being sent to me the following week.
This has not happened. Judging from the reviews I have seen this is a common problem which they have consistently failed to rectify. They quote delayed shipping but the same issue is happening to me a year later than some of these other reviews.
I have requested a refund and will be reporting the company if they fail to do so. I bought this for my son whilst on maternity and has been so dissapointing whilst causing a huge amount of stress.
Do not buy from here as they are incredibly unreliable.

Max & Sally at Soren’s House were so lovely and helpful when I contacted them about an item I was looking for. After some really friendly communication, the item was posted and arrived within a couple of days. Such a great experience!

I bought a present for my new great niece. Very impressed with the service and quality, thank you.

Great product for weaning my baby, delivery was fast.

Reluctantly writing this review given it’s a small business - however, it’s been a really disappointing experience.

I received a bean bag which I purchased online which was so inadequate in terms of quality and suitability for purpose - it was half filled - and not representative of the pictures online.

Sorens House agreed with me - and said a refund would be given. However, trying to arrange a return became such hard work - return labels were promised, never delivered, emails were ignored, deadlines missed. It’s spanned across about 3/4 weeks !

It’s been so incredibly frustrating.

I always try and support small independent businesses - having worked for one for many years - I understand the importance they have and the hard work that goes into making them happen.

However to be ignored, and have good will and patience taken for granted leaves a sour taste.

I wouldn’t buy from this company again

*** Just an add on to the reply below from Sorens House - as I feel like it’s not representative of my experience - I asked to cancel the second order of the beanbag before it was received - as I complained of the quality of the first one - and had ordered the second before the first one arrived ! So the events that you’ve suggested happened quite differently - I also found it amazing how quickly you’ll reply to a negative review but wait for weeks and days to reply to a customer complaint email!

Lovely items that I cant find elsewhere. Would recommend!

My parcel has gone missing, and despite it taking over three months for the matter to be investigated, there has still been no resolution or outcome. Based on this experience, I would not recommend buying from Sorens.

Lovely company. Responded quickly to my message about a product not being in stock and when it was going to be back and I was able to purchase it as soon as it came in. Have a fab variety of brands/products too!

Amazing service

I ordered a beanbag for my childrens' bedroom that I was really looking forward to receiving. Sadly after failing to hear back from Soren's House after several attempts to contact them because the beanbag was so delayed, I felt as though I had been ghosted and claimed my payment back from my credit card company. If they had kept me more informed about what was happening with the item, I might have hung on and waited but their lack of reply to me (despite leaving voicemails and emails) made me concerned that I was going to be out of pocket and without the item. They eventually contacted me 10 days later to say the item would be with me next week, but I had already claimed the money back. So no beanbag :-(