Speedy Drive Car Rental UAE レビュー 

I if there is 0 or something under 0 I will give the worst customer service I saw in my life I share documents I spoke with the guy everything OK after he is not answering my messages when I call him he said we are not renting for people they license for heavy vehicles instead of telling me this and keep me waisting my time and waiting for him he chose just to ignore my messages poor poor poor

Cheaters, be careful guys, after few months, they took more money from my card.

Stay away. Stay away. Stay away. Notoriously bad organisation, full of liars and cheaters. Stealing money, providing bad cars, and not looking after customers

They charge your card without notifying you at all. Once you ask about the charge, non of the customer service respond and they treat you like enemy (if they even respond), management care about the company as they know they have the upper hand with a copy of the credit card and the most important thing that if something happens and the customer wants to return the car, they wont refund, they take your money in the essence of credit note even if you are leaving the country forever. This is Speedy Drive

Disappointing Experience with Speedy Drive Rental

*Scam alert*

I'm extremely disappointed with the service provided by Speedy Drive Rental. I booked a car for 2 days, and while the delivery was smooth on Friday at 10 pm, the return process was a nightmare.

On Sunday, I went to drop off the vehicle as per our agreement, but to my surprise, nobody was available to receive the car despite their representative being present. The office door was closed, and they refused to take the car, asking me to come back on Monday morning.

When I visited their office on Monday morning at 8:30 am (their supposed opening time), I found the office closed. I waited until 8:45 am, but no one showed up. Since I was running late, I had to leave with the car keys.

What's even more frustrating is that they refused to inspect the car over the phone, citing that it was parked in front of their office. This lack of accountability and unprofessional behavior has left a sour taste in my mouth.

It feels like a well-planned scam, and I would strongly advise others to think twice before renting from Speedy Drive Rental. Until they revamp their customer service and operations, I wouldn't recommend them to anyone.

Guys be careful it is the worst experience I have ever had bunch of thieves , they charged me 550 dirhams for salik only for two weeks. I didn’t even go through salik every day they deducted from my credit card without my consent ,they blocked the car in the hotel when I refuse to pay the fines and ask for receipt and I paid so much money to get the car out of the hotel cause it stayed for 10 days there it was traumatizing experience for me stay away from them !!

⚠️ DO NOT RENT FROM SPEEDY DRIVE — SCAMMERS WITH ZERO TRANSPARENCY ⚠️
This has been the most frustrating and dishonest experience I’ve ever had with any company. Tourists and residents — please stay away!

Let me break down everything that went wrong:

We had to change 3 cars in less than a month because every car they gave us had serious problems. It was a nightmare.
They tried to charge us for traffic fines that happened before we even rented the car! Yes — actual fines dated before our rental even started.
We contacted them several times to understand what these fines were about. They kept dodging the question, transferring us, and one of their finance guys even hung up on us. No explanation. No help. No professionalism.
Then suddenly, three days later, they say “oh yeah we’ll deduct those fines.” So they knew they were wrong — but they still tried to charge us anyway!
And it doesn’t end there:

On their website and over the phone, they told us delivery and pickup were free. But now? They want to charge us 150 AED for pickup!
When we asked why they didn’t tell us earlier, their actual answer was: “You didn’t ask.”
What kind of business is this?? No transparency, no honesty — just hidden charges and excuses.
We even asked them to come and take the car back, and — surprise, surprise — no one is answering us anymore. But they still want to add extra hidden fees and keep pushing charges we never agreed to.

The customer service? RUDE.
The billing department? Even worse — aggressive and disrespectful.
Absolutely no accountability from anyone in the company.

I deeply regret not reading the reviews before renting from them. Had I known how many people went through the same mess, I would’ve stayed far away.

To anyone reading this: avoid Speedy Drive at all costs.
They are dishonest, misleading, and completely unprofessional.
They will ruin your trip, steal your money, and treat you like a burden.
There is no integrity, no clear communication, and no respect.

In the beginning everything looks very customer friendly but then the scam begins.
They will bring you the car for free. They dont tell you that pick up afterwards will cost 150 aed extra. They advertise with duration "per month" but in reality it is 30 days. So if you have a 31 day month they will charge you for the extra day.
All in all service is getting worse after you have made the contract and they have plenty of whatsapp contact and will always send you to a different one just not to help you.
You might get back your deposit but after 30 working days earliest and only if you contact them again multiple times

Run away from this company. They are scammers.
I rent a Nissan Sunny and I ask them for not to pay a deposit, they said but the rent will be higher but I agreed since I’m going back home for good, after that they come back and insisted on deposit so I agreed.
I returned the car on January, 25th 2025 and till now I didn’t get my money back, it’s March 5th, 2025
I’m dealing with Ishan from the billing team and he is the worst. He is not responding to my text messages and being disrespectful and unprofessional.

Really bad company, they charged 10K AED because of an accident but we had full insurance. We had all proof of what the employer told us, that we dont need to pay. They took all money fro us without telling us anything.

Do not use at any cost guys be aware they do not refund the deposit! Do not use at any cost

Speedy Drive company is engaging in fraudulent practices. They provided me with two different cars—one broke down, and the replacement also failed while I was driving on a main road, nearly causing an accident due to its poor quality. Without any authorization, they deducted AED 75,000 from my card, claiming it was for traffic fines, but they never paid the government. Instead, they have now opened a case against me, demanding more money for amounts they have already taken. At no point during my rental period was I informed of any fines. This company is dangerous, exploiting people financially, and should be shut down by the authorities for their unethical business practices.

I asked them to deliver a car and pick up after 2 days. The agent said the rental cost is AED 75 + vat for a day + 50AED for drop + 50Aed for pick up.
I extended the duration of my rental for 5 days more.
3 things happened;
1) They charged my card without my approval.
2) When I contacted them(Billing Department) they said that the person from Sales is not working today so we cannot help you.
3) Later they are asking to pay additional AED 150 for car pick up.

This is ridiculous. I messaged them several times but no response on my queries.
I will be reporting this car rental company.

0 stars. They charged me 1000 AED for security deposit, after I left the car and they said , in maxim 21 days will send the money, It past more than 21 days and they don’t send money. They are scammers. Avoid this company!!!

Worst rental car ever.
The people who deliver the car are very nice but the rest is a nightmare.
When you call for an issue you have 5 different people calling you back and you have to say again and again the same thing.
They charge you more than you should. Be sure to always request a proof for everything.
And when you ask for detail they never reply.
I will not recommend it. Never again

I don't recommend anyone to rent from this company, they are Manipulators and cheaters, I tried them for one time only for emergency matter and it was the baddest experience ever, Please take care, they're cheaters.

Be careful with this provider! They lure you in with favourable prices but you don't get your deposit back! I will get a lawyer involved and sue this company! Do not rent a car here

I was incorrectly charged on my refund in March 2024. Untill today (May) i am still waiting for the correct payment to be made. They took my money in 2 minutes and now i have waited over 2 months for the payment. I have multiple emails from the team saying it is under approvals and to just wait due and other excuses. I have to call every week and i am constantly told ‘it will be done this week’ or ‘someone will contact you’ which of course never happens. This is the worst customer experience i have had with any company and i do not recommend speedy drive to anyone. Agreement number MRA332303773.

Where do i even begin, even the one star review is too generous for this company. Sure, at first you will notice the very attractive rates compared to its competitors, and you will be lured in to the trap. Even the 1,000 AED deposit that they ask you for doesn't feel like much of a hassle because you'd expect you'll get it back fully and in a timely manner, right? Wrong.

1) Their agents will lie to you to get the sale done ( For example, the agent that spoke to me promised me all inclusive delivery/return of the car for the price of just the delivery which is 50 AED, except when it was time to finally give the car back
2) You'd expect point 1 to be bad enough, but no! if you request for a pickup after the initial discussion you have with them, the price magically becomes 150 AED ( YES ONE HUNDRED FIFTY) for the same service that was initially offered at 50 AED, and that's despite you giving them ample amount of time to collect it (I.E not a rushed service)
3) The inspection pictures are apparently taken intentionally blurry to mask any damages on the car and take your sweet deposit from you. Lucky for me, when i was handed the car i told the driver i will be taking a video myself. Surprise surprise, upon the delivery inspection, the guy confidently showed me 3 bumps and scratches on the car that were allegedly not there before i rented the car (Just for 48 hours!) and was proceeding to show these damages as my own before i interrupted him and showed him the video here he reluctantly had to write in the report that the car was recovered in the same condition it was delivered.
4) The terms and conditions and handover paper you sign will show a value for fuel 0/8 so that you think that this is all inclusive package contrary to other rental companies who will highlight to you the level and advise you to return the car with the same level to avoid any penalties, but the report that they will have to inform you at the end will magically contain the fuel level and rest assured you will be charged a premium for any missing bar.
5) Also contrary to other rental companies, when they are late to recover the car, even if it's because they are not able to, they will charge you an additional day even though you informed them well in advance to recover the car before the allocated time so you avoid the penalty, and good luck trying to explain yourself because :
6) And this is the absolute worst part, the customer service. Dodgy, evasive, unhelpful, ensuring to drain your full energy and consume your whole time without letting you reach any point where you're satisfied. Each operator will throw you to the next one, they will tell you we will reach out to you in one business day and yet no one will ever reach out to you, the sales will forward you to the billing and the billing team will tell you the system automatically deducts money we can't do anything about it ( LOL). As with the remaining reviews you will see, you will have to chase them to the end of the world for that 1,000 AED deposit, that's if you recover it as is with all the hidden charges they have (Which ironically, is what they CLAIM so proudly on their website that they are the opposite of such a company)

TLDR : If you want to rent a car, please for your own sake, don't be tempted by their lower rates, as sure enough the "hidden charges" will bring you back to competitor prices and above.
For reference, my initial booking was for 388 AED for two days.

The extras i was to be charged you ask?
- 150 AED for recovery which was initially promised to be inclusive
- 80 AED for fuel
- 180 AED for the extra day that i am not responsible for as their team was not available and they expected me to leave my work mid-day and deliver the car, incurring additional taxi fees upon return
- The deposit? let's wait and see how long i have to wait for it, if i even recover half of it at this point.

Thank you Speedy Drive, for teaching me a lesson, that a good, transparent service comes at a price, and you guys are definitely not it.

It's better to take taxi every day than to rent from these people.

These guys are equivalent to scammers - never straight forward, conniving and very awful customer service.

They will deduct money from your account without your permission even if you tell them not to do so without your approval.

They shout at you, will never give back your deposit and ignore you when you call them or try to reach out. Also, they'll never get back to you.

They are one step away from being proper criminals in the UAE.