Speedy Drive Car Rental UAE レビュー 

FRAUDULENT COMPANY!!

The most illegal company I've ever dealt with in Dubai.
I was 10 minutes away from reporting them to the police: we rented a car from them for 7 days. Speedy whatsapped us after 6 days to ask us if we wanted to renew. We confirmed we wanted to renew another 7 days, until realising that was not required as we were going on holiday, and we told them we only wanted to extend by 2 days. In writing. On whatsapp.

The extension of 2 days ONLY was CONFIRMED by Speedy in the whatsapp chat.

Then the amount for 7 days came off our card. When we queried this they DELETED their messages confirming only a 2 day extension off the whatsapp chat!!! (see attached screenshot)

I've never seen behaviour this blatantly fraudulent.

When we called them they were rude & told us that it was due to a "misunderstanding" within their company (ie: their fault) and they told us they couldn't refund it, their system "didn't allow it." Which is absurd.
The manager Joshua was equally rude - when I got on the phone with him, I started by telling him there were several things I needed to address, he retorted saying I could only address one thing.... What if there are several issues that need addressing? Why is it Speedy's rule you can ONLY address ONE complaint. After speaking with him, he agreed to refund the money, and did so within a few minutes.

Dear Speedy, apparently your system allows refunds. Funny that. So your team lied?
Just like they were dishonest deleting written messages?

Mistakes happen, had you just apologised and refunded the money it would have been no big deal, we'd have used your company again. NEVER AGAIN. You lose our business, that of anyone we know, and hopefully that of everyone that sees this review.

Suggest you stop deleting written evidence that doesn't suit you. Next time, a customer may just go to the police.

Cheaters!!!
Never believe them, very unfair way of doing business and charging extra fees in the name of collection charges which is more than the daily rent, keeping hidden costs, making us sign contracts giving them authority to collect any random charges which they feel like. Nice way of cheating people. Again the unfair policy of deposit return after 21 days, only if you are lucky enough to receive it back. Please go ahead with complaining to Dubai police and Dubai economy complaint forum as these guys will never agree to their fraud.

They promised to replace a faulty Hyundai, but failed to do basic checks on the replacement car. The replacement car also had the same problems. They agreed to change the car the next day, as this was 1 month rental. After arising to them and making promise to change the car they refused to take any calls. My wife called many times and they lied saying they would change the car. Two days before return date they asked us to do the car to them or they'll charge us. They kept ignoring any requests we made and in the end charged even when we returned the car with no explanation why.
I would avoid these thieves and liars. They should not be business.

Thieves Crooks and Criminals! These guys will make you sign an open ended credit card payment declaration then they will take your deposit and NEVER REFUND IT They will also charge you $200 for imaginary light scuffs and a further $100 collection charge when their website clearly states no collection charge from same hotel. They will KEEP ON taking payments from your card and they know there is nothing you can do about it as they are originally extremist hinds from India ripping off tourists and visitors to dubai!!!

SCAM. DO NOT TRUST THIS COMPANY. PLEASE REPORT TO POLICE
This is the worst rental company I have went with. They are unreliable. It's been 3 months and they have not returned my security deposit. They have only returned less than half of my security deposit. Every time I try to contact them, they are unresponsive. They keep promising to have it sorted out and but they do not. Every week for the last three weeks, I've been calling them and they keep saying "we have told the refunds team". They keep telling me that the bank will "look into it" and there has been a "refund issue". Go to GOOGLE and look at the reviews as this seems to be a lot of people's opinion.
They will not take your complaints and needs into consideration and will keep transferring you until you have no resolution. They violate their own policies and do not adhere to them. DO NOT GO WITH THIS COMPANY.

I had a terrible experience with this car company in Dubai, and I feel compelled to share my dissatisfaction with their customer service. When I contacted them to rent a car, I made it clear that I needed one with Apple CarPlay and Android Auto for navigation purposes. They assured me that the car I requested had these features and charged me extra for it. However, when I received the car, it did not have the promised features, making it incredibly difficult to navigate while driving.

Upon complaining and requesting a replacement, they tried to blame us, suggesting that we didn't have the original iPhone and Android cables, even though we did. They eventually sent a replacement car, but it had the same issues, and once again, they placed the blame on us without even testing if the car's features were functioning properly.

To make matters worse, they attempted to charge us additional fees when we requested a complete change of car. Instead of offering a replacement at no cost given the inconvenience we had already gone through, they engaged in fraudulent behaviour by trying to charge us more money.

Throughout this ordeal, I spoke to five different people from the company, and each one gave me conflicting information.

It is extremely frustrating that the car is still with us, and they have refused to answer our calls or even check if we are okay. This level of customer service is completely unacceptable.

I strongly advise everyone to avoid this company to prevent being scammed. They have zero regard for customer service and safety, as evidenced by their failure to contact us until now. This experience has been beyond appalling. Please beware

Terrible car rental experience!!!!
There is no proper customer service, employees are rude, unprofessional…. And they do mistakes.
NOT RECOMMENDED AT ALL !!!!!!!

The worst rental company I have ever tried in my life.

I rented a Nissan Micra in pretty bad conditions.

The radio screen did not even turn on. From the day I rented I called the company, wrote them by email, WhatsApp, web forms, etc..

I got a response after insisting a lot and then nobody ever solved anything. Never anyone came or called me back to bring a solution.

I hope no one makes the mistake of renting a car here. You pay the same as a serious car rental company and the conditions are terrible.

AVOID - They are scammers. They will rob you for anything and everything. Do not rent here

I am extremely disappointed with the services provided by Speedy Drive for my recent car rental. Despite scheduling the pickup for the 11th of September, the company failed to adhere to the agreed-upon time and picked up the car a day later, on the 12th of September. Shockingly, they had the audacity to charge me an extra day's rental fee for their own fault.

What exacerbated the situation was the apparent lack of concern for customer satisfaction. Not only did they fail to acknowledge our grievances, but the staff members we interacted with seemed indifferent to our concerns, even going as far as to blame one another for the error. Our attempts to provide relevant details and screenshots were met with a dismissive response, merely assuring us that they would 'check and update,' without any clear timeline for resolution.

Furthermore, the tone of the communication from the company representative was notably discourteous, reflecting a lack of professionalism and customer-centric approach. While it is evident that the error lies with the company, their sluggish response and the absence of an expected resolution timeframe have only exacerbated the issue.

Speedy Drive Car rental has been a breeze experience the staff are friendly and accommodating. Any issues with the car they will provide you with an excellent/unexpected beyond service overall am very happy customer.

I would highly recommend it if you are looking for a short/long term car rental company as they have such an affordable rental rate, mention your budget and they will deliver.

Totally non supportive .. they just want to charge whatever .. they want .. biggest scam company.. worthless company policy & not recommended at all .. Dnt ever take car on rent

Terrible customer service. Charged for 3 extra days when they failed to show for car pick up twice in a row.
Very poor customer service, never get back to you.
Car also had warning lights on and complaints were ignored.
Service team rang to service car 1 day into rental, very inconvenient. Poor planning, poor communications.
I have written direct feedback with no response as per usual.

Worst company ever! Extremely rude service providers, cannot resolve problems. Never experienced such bad service. Do not recommend this company at all.

Billing Team needs to be deported immediately ...they believe just because they come from pakistan..that once a customer gives them their credit card they have the right to take as much as they want under the pretext of a scratch or collection charge.

If there is a manager who reads this be aware that ultimately these thefts are on your head !!

I am extremely disappointed with the experience I had with Speedy Drive Car Rental. Despite their official confirmation of an error in imposing unauthorized cleaning charges (AED 525), they have failed to refund my security deposit of AED 1,000, which was due 5 days ago.

Even after multiple attempts to seek an explanation via email and WhatsApp, they have been unresponsive and extremely rude in their communication. Their lack of respect for customers is unacceptable.

It is frustrating that I had to involve the Consumer Protection Agency to resolve the cleaning charge issue and to assist me in the return of my AED 1,000 security deposit. However, they have now left me hanging, without any communication or resolution on the refund matter.

I have requested an explanation numerous times, but they have outright ignored my inquiries and refused to apologize for their mistake.

My experience with Speedy Drive Car Rental has been nothing short of disappointing and unprofessional. Their poor customer service and disregard for their obligations are unacceptable.

I strongly advise anyone considering renting from Speedy Drive Car Rental to think twice. I had high hopes for a seamless rental process, but instead, I faced deceit, rudeness, and lack of accountability.

I hope this review serves as a warning to potential customers and as a reminder to Speedy Drive Car Rental that their customers deserve respect, prompt communication, and fair treatment.

Please do not go ahead with this company. I met an accident where the car hit me from back, they put in position where they said insurance has rejected the car u have to pay 5700 dhs. I agreed to that but i said u have to provide me document but without providing me any evident document they charged my card. Very dangerous scamming company. And after charging my card they stopped answering my call as per email the amount was different and they charged me 800 dhs more. Its not about money but such companies should be fined

I will not recommend this company to anybody! Avoid them! It looks like a fraud company! I rented a car 2 weeks ago. They sent me an email that I got a fine from Abu Dhabi police in Abu dhabi while i was in Dubai and at work. When I didn't go there and couldn't have a fine for seat belt as I was always wearing it. I contacted SPEEDY Drive customer service, saying that it's impossible, they should check and explain everything to them. They didn't listen, the agent was rude and said it's my fault I should pay because the rental company already paid the fine. Without informing me, they saved my bank details and took money without my permission.
Avoid this company. Besides that, they told me it's from Dubai Police fine, after i call to RTA and police I came to know it's from Abu Dhabi. Basically, they just want to steal your money without proper investigation. Now they are saying it's my fault, and Abu Dhabi RTA saying it's under rental company they can't share the details.
So it's a circle where I don't have access to proof myself.

Please go through all the reviews before getting into this which i failed to do....

There is no option for a zero star. Or else would have given that. I strongly recommend reconsidering this company before you book through speedy drive.
Customer service is the worst. Nobody picks up the call.
No refund if you want to return the car prior to the date.
Also, please check and take a video or picture of the car in all possible angle as they are going to charge huge amount for any scratches or dent. Also insist the staff to mark the dents and scratches in their sheet of paper. I took the whole video but i missed out to take the video of just one tyre where there was a small dent. For that they charged me huge amount around AED 750.

Please make sure the car is well inspected before its handed over to you.

AVOID at any cost. unprofessional shady company that will drown you in hidden charges and will refuse to refund anything when they make mistakes. they agreed to take the collection charges from the deposit then charged it from the credit card then refused to refund it.

they kept charging my card without notifying me and every time I asked for a clarification, they took hours to respond there was always something shady