Speedy Drive Car Rental UAE レビュー 

Scam and unprofessional and never refund deposit , I would never deal with them even if free of charge!!!!

They are the most useless car rental company in Dubai! Have been waiting over 90 days for my deposit. They just read messages on whatsapp, the call center agents just egnore or drop the call. Useless

I wish I could give this rental car service zero stars, but unfortunately, that's not an option. My recent experience with Speedy Drive was nothing short of a disaster.

Poor Customer Service: The customer service representatives were utterly incompetent and unhelpful. I was met with rude and dismissive attitudes. It's clear that they have no regard for customer satisfaction.

Hidden Fees: Despite being asked to collect the vehicle as agreed (no driver came), they collected it the next day, I was shocked to discover a slew of hidden fees upon refunding my security deposit. Tehy charged me extra day which is not even my fault. It seems that [Speedy Drive Rental Car enjoys nickel-and-diming their customers, which is completely unacceptable.

Unprofessional Staff: To top it all off, the staff at the rental location were unprofessional and disorganized. It took forever to deliver the car and collect the vehicle. It's clear that they have no respect for their customers' time.

Overall, my experience with Speedy Drive Rental Car was a complete nightmare, and I would strongly advise anyone considering renting from them to look elsewhere. Save yourself the headache and choose a reputable rental car company that actually cares about its customers.

Communication is very bad. They never respect. Once you pay the deposit, your money is gone. Documentation work is always misleading. They will always try to make you pay for dents that was not done by you as the renter.

I got the car empty, I filled it up, they promised to pay me for a half tank of petrol, they did not! They never ever answer messages or pick up calls. I got all messages that I have sent them and I am more than happy to share this as evidence of what I am saying. I would not recommend this company for anyone. Not honest and never responsive. Once you get the car, you are in a trap.

I needed urgently car at 8:30 pm . Company representstive called and told that driver will call me at 8 pm and will deliver the car to any place in Dubai. Its 9:30 pm and nobody called. PLEASE READ OTHER REVIEWS BELOW AND DONT RENT CAR FROM THIS IRRESPONSIBLE COMPANY.

ABSOLUTE SCAMMERS

STAY AWAY

DO NOT ever rent from them. They will charge your card right left and centre without the proof of any wrongdoing.

DON'T RENT ANYTHING!!!! FORGET THIS COMPANY!!! Don't make the same mistake as me. You will never receive the guarantee deposit. They are inventing fines that they cannot justify. They say that you will receive the money after one month but is not true. The customer service via whatsup is ignoring you. They are scammer and they lie. And in addition, the cars are a total disaster. The owner Mr. Yousuf Jafrani has no shame. STAY AWAY!! FAR AWAY OF THIS COMPANY!!!

Disgraceful service - was told the car would be delivered - 3 hours after it was due to be delivered I am still waiting. When I called to ask what was going and said I was writing a review on line they told me if I wrote a bad review I would not get the delivery fee discounted. Bully boy tactics - dreadful customer service.

Absolutely disgusting service. These guys have not got a clue what customer service means. I was told refund of deposit within 30 days. Its now 38 days and I have not got my refund. Called the office and I was told that the delay is due to software upgrade and I am going to have to wait another 10 days. Its like they are doing me a favour returning my own money back to me. First of all your software upgrade is non of my concern or problem that's for you to deal with and if there are going to be delays, have the least bit of courtesy to inform your customer. I shouldn't have to waste my time chasing my own money. They are very quick at taking the money wonder why there are never any system issues when you want to take the money. I will be reaching out to consumer rights if I don't get my money back in the next couple of days.

Terrible experience. DO NOT USE THIS COMPANY. they lie they don’t respond they don’t listen. Terrible experience from start to finish. Save yourself the stress and use someone else. There wasn’t an option to give no starts else I would!!!

Car was returned 24th December and I am still awaiting my refundable deposit as of today 20th February 2024. They keep making excuses. They also incorrectly charged me with a random cost, if I did not check my statement accurately they would have over charged me. Horrible service.

Car returned on 23/12 today is 7 Feb 2024 refund not recd nobody is reponding pathetic service tried to charge me more than agreed for the pik up car return

Agreement 332306242 15/12 to 23/12 Hyundai CretA

Refund recd today prompt reply by Ashwin great

This car rental company is a complete disaster. They charged my card without consent, a serious violation. Not only did they fail to maintain their vehicles properly, but they also stored my card details without permission. During my rental of a Nissan Micra, I encountered numerous issues: defective engine, malfunctioning windows, and a dead battery on the last day. The ordeal of waiting for their maintenance team for three hours was excruciating. Despite these troubles, they had the audacity to charge me for an extra day's rent and withhold my security deposit. Attempts to contact them via phone and WhatsApp were futile; it seems they are experts at avoiding customer complaints. Save yourself the headache and avoid this company at all costs. Their shady practices and lack of assistance make them unworthy of your trust. Beware, and spread the word to prevent others from falling victim to their deceitful tactics.

very bad service. told me they will hold the 1000 AED deposit from my credit card but charged the full amount . this caused me to lose money in money conversion and additional credit card charges. when they supposed to collect the rental car, the staff kept on dragging the time of collection.

If I could rate -5 I would do it!!!!!
They are a real scammers, you can see them the only moment you renting the car (paying process) then…ciao ciao, they disappear, doesn’t metter you have emergency, question they just disappear.
I got a fine I ask them to provide the evidence of the road infringement…no comunication they just charge the credit card.
Stay away, far away….

This company will never return your deposit and they will continue to take money from your card quoting false collection charges and fictitious tiny scratches

DO NOT RENT A CAR FROM THIS COMPANY!!
Please provide negative stars they don't even deserve one star.

The trend continues from previous comments and the extreme "BAD FAITH" business practices they adapt. After the good start by dropping my car at my hotel the guy told me to just call on the day it was due back and they will sort it out. That day came i called them to collect and was told it would be 150AED to collect. when i complained that's not what was agreed the disgusting human beings in the billing department told me to speak to my sales agent which i did and he told me don't worry he will sort it out. 3 unanswered calls and many messages the same day i was still no further forward as to the collection time just being told by what's app that the driver will contact me but guess what he never did!! not that day nor the next. meantime i got notice of a speeding fine and salic bills which i asked for proof to be provided and as of one week later they have failed to provide me evidence off telling me to contact the police. 2 days later despite being told a driver will contact me i had to leave for my flight, parked the car in the hotel garage, sent them the parking bay and instructions, took a video of the condition with photographs and handed keys to concierge waiting collection from the driver that never replied or contacted us. The same day i received an invoice and a receipt for the deductions of 2 days further hire due to not returning the car despite them telling me they will send a driver to collect for two days by message and by voice.

i thankfully i have kept all the messages and communications. I also told them they were forbidden to take any further fees from my credit card or i will consider it fraudulent activity which never stopped them, the proof that even the charges they say is due to what they invoiced was incorrect and deducted. the fines that they have failed to provide proof off together with the unproved Salic charges they purported i used. in addition the extra daily rates were considerably more than the contracted amount agreed and not agreed or contracted into, and a full days hire charged the day the car was collected at lunchtime due to them being too busy to collect earlier and despite me paying the collection fee to stop the daily charges escalating in the morning.

despite all that, the un-helpful, argumentative, disrespectful attitude of the billing department is just unreal. the lack of accountability for their mis-communication on the collection of the vehicle, the continuing charges against my card was all carried out in total "BAD FAITH". Yet they managed to get another 2 days hire plus the collection fee plus the salic fees, and the alleged speeding fine was all more, much more than the deposit on the car as it seems they like to do and take from the comments below.

I return to Dubai in 2 weeks as a resident and i intend to report this matter to the relevant authority in Dubai. it seems from all the comments their "BAD FAITH" way of doing business is not very ethical practice in the UAE to say the least. It needs to be addressed and brought to the attention of the authorities to deal with and stop the consumer , visitor to Dubai getting ripped off by this company. it is my understanding no matter what, contracts of business should be entered into in the UAE in "Good Faith"! so if your thinking of renting from this car rental company, DONT!! its that simple.

keep the comments coming in of your experiences as it will all be used as evidence against them and show a pattern that seems to be escalating worst.

RENT ELSEWHERE FOLKS!!

Company of cheaters!!!
Disrespectful and cheating company!!!Never choose them as you don’t have any rights there.There are doing with your credit card money whatever they want without your permission!Just a real absurd!I don’t understand how such cheaters company can be allowed to exist in Dubai???Where is the law and police looking???

Company of scammers. They will find any reason to write off money from you. Do not try to rent a car from them.

The worst car rental ever in Dubai. I rented car from them three months now, even paid full insurance and transferred to another model car, but when accident happened, they just taking your money from your credit card even I have the full insurnsce without informing customer. The whole experience is such pain to me.
I absolutely not recommend this company to anyone, be careful with money and find some other car rental companies.