Great customer service, spent a lot of time helping me with choice of chair +footstool I purchased. Plenty choice in store. Delivery men were excellent, very nice 2 guys.
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... ãã£ãšèŠã
Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... ãã£ãšèŠã
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Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach ð. Thank you. There... ãã£ãšèŠã
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For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience thatâs second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether youâre furnishing a new home, updating a room, or adding the perfect finishing touches, youâll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotlandâs go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
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I had a great experience and assistanceâŠ
I had a great experience and assistance today purchasing a Paul Stressless recliner chair with Matt in Sterlingâs Aberdeen, Bridge of Don branch. He was really helpful letting me test the chairs for a good time whilst my son played and to price up and consider different options and requirements.
2026幎6æ14æ¥
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Sterling Home ããã®åç
Hi Paul,
Thank you for your great feedback!
Weâre delighted to hear you had such a positive experience at our Sterling Home Aberdeen. Itâs wonderful that Matt was able to give you the time and support to explore the Stressless range and find the right option, while making your visit relaxed and enjoyable for both you and your son. Weâll be sure to pass on your kind comments to himâenjoy your new chair!
Kind Regards
The Sterling Home Team
Fantastic set of staff at the AberdeenâŠ
Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of looking after us along with Jason. We will definitely return to purchase items from them and highly recommend the store. Youâll not be disappointed.
2026幎6æ14æ¥
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Sterling Home ããã®åç
Hi Donna,
Thank you for your fantastic feedback!
Weâre delighted to hear you had such a great experience at our Aberdeen store and that our wide range left you spoilt for choice.
Itâs wonderful to know Donald and Jason looked after you so wellâwe will be sure to pass on your kind comments to them.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Aberdeen.
Kind Regard
The Sterling Home Team
Sterling Home ããã®åç
Hi Mrs Wilden,
Thank you for your feedback.
Weâre delighted to hear that everything was delivered as promised and that you were happy with the service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Excellent quality of bedroom furniture
Excellent quality of bedroom furniture.
Instore staff was great from start to finish.
Was advised that delivery would be approximately 6 weeks, I was kept informed .
Delivery to the 2nd floor flat not issues.
2026幎5æ2æ¥
Sterling Home ããã®åç
Hi Mark,
Thank you for your kind feedback!
Weâre delighted to hear youâre so pleased with the quality of your bedroom furniture and that our in-store team supported you throughout. Itâs great to know communication met expectations and delivery to your 2nd floor flat went smoothly. Enjoy your new furniture!
Thank you for choosing Sterling Home Glasgow.
Kind Regards
The Sterling Home Team
Delay without an explanation
Why wasnât I told that there would be a delay in collecting my already paid for in full Lamp Table?
I have spent a considerable amount of money in the last year and a half with your company and I donât appreciate not being kept updated.
2026幎5æ30æ¥
Sterling Home ããã®åç
Hello Anne,
Thank you for your feedback.
We are sorry you werenât informed about the delay to your lamp table collection. We completely understand how frustrating this is, especially as it has been paid in full, and we apologise for the lack of communication. We will pass your comments to the store.
Kind Regards
The Sterling Home Team
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
2026幎5æ2æ¥
Sterling Home ããã®åç
Hi Margo,
Thank you for your fantastic feedback!
Weâre delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. Itâs great to hear everything went so smoothlyâyour recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent customer service from theâŠ
Excellent customer service from the sale to delivery.
2026幎5æ2æ¥
Sterling Home ããã®åç
Hi Morag,
Thank you for your lovely feedback.
Weâre so pleased you experienced excellent customer service from sale right through to delivery. We really appreciate you taking the time to share this and hope to see you again soon.
Kind Regards
The Sterling Home Team
Christine has been brilliant throughoutâŠ
Christine has been brilliant throughout our sofa journey ð€ª. She was knowledgeable about the products and colour choices. Would highly recommend Sterling Home
2026幎6æ13æ¥
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Sterling Home ããã®åç
Hi Jill,
Thank you for your kind feedback.
Weâre delighted to hear that Christine made your sofa journey such a positive experience. Her product knowledge and eye for colour really do make a difference, and your recommendation means a lot to us.
Weâll be sure to pass your lovely comments on to her â sheâll be thrilled! Enjoy your new sofa and thank you again for choosing Sterling Home Montrose.
Kind Regards
The Sterling Home Team
Very helpful staff and a great help inâŠ
Very helpful staff and a great help in selecting the right chair.
2026幎5æ30æ¥
Sterling Home ããã®åç
Hi Avril,
Thank you for your lovely feedback!
Weâre so pleased our team could help you find the right chair. We hope you enjoy it, and we look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sterling Home ããã®åç
Hi Laura,
Thank you for your feedback!
Weâre delighted to hear you found the team friendly and efficient. Your recommendation is greatly appreciated and means a lot to us!
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Absolute incompetence and disregard for their customer
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. Iâve exchanged in excess of 100 emails and yet I still canât get a full refund. Iâm worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, itâs never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you donât want to live a life of regret, do not go near Sterling. Beyond exhausted. I canât see a place to attach photos so thatâs a shame but think cracks, splits, poor finishes, raised sectionâŠ
Iâll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. Iâm assuming thatâs their intention. Theyâre a giant company with all the power. The customer is a minion. Powerless. â¹ïž
2026幎6æ12æ¥
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Sterling Home ããã®åç
Good morning, Rona,
Thank you for your feedback.
We are very sorry to hear about your experience â this is clearly not the standard we expect, and we understand how frustrating this has been for you.
Please be assured this has been escalated, and our Customer Service Manager will be in contact with you to discuss this further and work towards a resolution.
Kind regards
The Sterling Home Team
Ordered two recliners in Dec2025 theyâŠ
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
2026幎4æ4æ¥
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Sterling Home ããã®åç
Hi Mr Chung,
Thank you for taking the time to share your feedback.
Weâre very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Sterling Home ããã®åç
Hi Sandie,
Thank you for your feedback.
We are delighted to hear everything went well. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
Sterling Home Experience
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosing the carpet she sat us down and quoted us a price on both. Went away to think about it and few days later came back down to seal the deal, unfortunately David was off so Deane stepped in. Sharon once again followed the whole sale thru, what a great team of salespeople you have in your Birkenshaw branch, it was a pleasure dealing with them. Looking forward to receiving them late August .
2026幎5æ28æ¥
Sterling Home ããã®åç
Hi Margaret,
Thank you for your lovely feedback!
Weâre delighted to hear about your experience with David, Sharon and Deane at our Uddingston store.
Itâs great to know the team looked after you so well throughout your purchase and made the process smooth and informative. We will be sure to pass on your kind commentsâtheyâll really appreciate it.
We hope you enjoy your new furniture and carpet when they arrive .
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Sophie was excellent- veryâŠ
Sophie was excellent- very knowledgeable and practical- she gave us time to look around without hoovering but was there when we needed her advice.
2026幎6æ11æ¥
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Sterling Home ããã®åç
Hi Lorna,
Thank you for your lovely feedback.
We are so pleased to hear that Sophie struck the perfect balanceâbeing knowledgeable and helpful while also giving you the space to browse comfortably. We will be sure to pass your kind comments on to her, sheâll really appreciate it!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sterling Home ããã®åç
Hi Mrs Cieslar,
Thank you for your lovely feedback!
Weâre delighted to hear that you experienced first-class service and are pleased with the quality of your items. It means a lot to us, and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Sterling Home ããã®åç
Hi Mr Russell,
Thank you for your lovely feedback!
Weâre so pleased to hear youâre happy with both the look of your table and its quality. We hope it makes a perfect addition to your home and thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Terrible service from day 1 over 3âŠ
Terrible service from day 1 over 3 years ago with sterling.first sofa we received was faulty & had to be replaced within 1 year after much complaining to company.
2cd suite when it finally arrived had leather peeling from chair within 3 months of receipt.
Again after much complaining and company passing the buck to supplier they deemed to not replace the chair as you would expect but only the leather on arm of chair.
This leather took approximately 16 weeks to arrive.
The technician arrived to fit the leather but again the company had forgot to send it to my home address.
Yet another date & time had to be arranged.
New leather now on chair & we ll see how long it lasts though not hopefully.
I would not advise anyone to purchase anything from Sterling's unless they are willing to put up with possibly the worst service I have ever received in my life.
2026幎6æ10æ¥
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Sterling Home ããã®åç
Good Morning Liz,
We appreciate you taking the time to share your feedback.
Weâre very sorry to hear about your experience and the ongoing issues youâve faced over such a long period. This is not the standard of service we aim to provide, and we fully understand how frustrating this must have been for you.
We sincerely apologise for the faults with your furniture, your comments have been noted and will be shared with the relevant teams.
Kind Regards
The Sterling Home Team
Customer service wasâŠ
Customer service was excellent.Delivery was on time and really pleased with the side cabinets,they are beautiful. Definitely would recommend and will be shopping again at sterling furniture.
2026幎5æ27æ¥
Sterling Home ããã®åç
Hi Mr Wright,
Thank you for your lovely feedback.
Weâre delighted to hear you received excellent customer service, your delivery arrived on time, and that youâre so pleased with your side cabinetsâthey really are a beautiful choice.
Itâs wonderful to know youâd recommend us, and we look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Jason customer service was brilliant atâŠ
Jason customer service was brilliant at Sterling home in Montrose. Friendly, confident, very knowledgeable and was able to assist us. Happy with the service provided.
2026幎6æ9æ¥
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Sterling Home ããã®åç
Hi,
Thank you for your wonderful feedback.
Weâre so pleased to hear that Jason provided such friendly, confident, and knowledgeable service during your visit to our Montrose store. Weâll be sure to pass your kind comments onâyour feedback really means a lot to the team. We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
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