Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... もっと見る
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... もっと見る
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... もっと見る
企業が回答しました
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... もっと見る
企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
4.7
優良
3986件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sofa and recliner …
Brenda in the Dunfermline branch really knew her job and gave me a lot of information to reflect on before I made the purchase, not pushy, very patient.
2026年6月24日
Sterling Home からの回答
Hi William,
Thank you for your wonderful feedback.
We're delighted to hear that Brenda in our Dunfermline store provided such knowledgeable and patient service. Helping customers make informed decisions without any pressure is exactly the experience we strive to deliver, so it's great to know Brenda took the time to answer your questions and give you plenty to consider before making your purchase.
Thank you for choosing Sterling Furniture, and we hope you enjoy your new purchase.
Kind Regards
The Sterling Home Team
If I could give you zero I would
If I could give you zero I would. The lady in the store promised us delivery after 6th June. Turns out this was not true. It was delivered today completely damaged and in a dreadful state of disrepair. Your driver was really lovely and showed me it on the van. I told him to return it. I have no idea why something would be sent in that state. I now have a room full of clothes with nowhere to put them. Disgraceful but professional and helpful driver.
2026年7月8日
Sterling Home からの回答
Dear Mrs Stewart,
Thank you for sharing your experience.
We are very sorry to hear that your furniture arrived damaged and that the delivery timeframe you were originally given was not met.
We completely understand your frustration, especially as this has left you without the storage you were expecting. This is not the standard of product or service we aim to provide.
We can see that you are already in contact with our Customer Service team regarding this matter, and they are working towards a resolution for you. We do appreciate your kind comments about our delivery driver, and we're pleased that he handled the situation professionally and was able to assist when the damage was identified.
Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your patience while we work to resolve this issue.
Kind Regards
The Sterling Home Team
Very poor service
Ordered a carpet with free fitting. The fitters arrived late and without the correct carpet bar. While we were waiting for the replacement we ordered a carpet for our son who has autism and learning difficulties. The carpet bar for our house eventually arrived but was fitted incorrectly. Our sons fitting was arranged for a specific day and time and we were told we would get a call to confirm. Call never came and we had to call in right up to 4.30pm when we were told fitters would arrive sometime after 5.30pm (on a Friday night!). The fitters did not arrive as they had been given the incorrect contact number by Sterling. We expected much better from a so called quality company and will never deal with them again.
2026年7月7日
自発的なレビュー
Sterling Home からの回答
Dear Mr Stern,
Thank you for your feedback.
We are very sorry to hear about the issues you experienced with both of your carpet installations.
We understand how frustrating it must have been to deal with delays, missing fitting materials, an incorrectly fitted carpet bar, and poor communication regarding your son’s appointment. We are particularly sorry for the inconvenience caused to your family after specific arrangements had been made and expectations were not met.
This is not the level of service we strive to provide, and we appreciate you bringing these matters to our attention. Your comments have been shared with the relevant teams for review so we can learn from what went wrong and improve our processes.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Kind Regards
The Sterling Home Team
pleasure to shop here
Staff very friendly and helpful gave you time to look around without any pressure. Suzanne the Manager was very helpful in helping us with questions and advice
2026年6月28日
Sterling Home からの回答
Thank you for your wonderful review.
We're delighted to hear that you found our team friendly and helpful, and that you felt comfortable browsing without any pressure. Suzanne will be especially pleased to know that her advice and assistance made such a positive impression.
We truly appreciate your kind words and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Given wrong information at point of…
Given wrong information at point of sale, whoh the salesman then disputed.
Communication with the Distribution Depot was not good.
Having been told someone would ring me on more than one occasion, alas that did not happen and I received emails instead.
Told them if they could not rectify the problem, turn I didn't want there items, only to be told I had to wait a week for collection which was totally unacceptable and you would not refund me my money until the good were in your warehouse.
So again another phone call to the depot to be told all the same things over again.
I said that a phone call from a manager that day was what I wanted.
Was told this could take up to 5 working days, again not acceptable
Eventually are much more pushing by meet, I got a call from a manager, who sorted part of the problem.
The nest of tables which were damaged, she said, "we can restore them for you" to which I replied, I didn't pay that kind of money to have restored furniture.
So now I have to wait another month for a new set of tables. Hopefully after all this hassle, the next lot will come already assembled.
2026年5月25日
Sterling Home からの回答
Thank you for taking the time to leave a review, Mary.
We are sorry to hear that you were unhappy with your experience and appreciate the frustration caused by the delays, communication issues, and the damage to your furniture.
Throughout a complaint process, our teams work to investigate the concerns raised, arrange management contact, and provide solutions in line with our service procedures.
We understand that waiting for a replacement is disappointing, and we appreciate your patience while this is being resolved. Our aim has always been to reach a satisfactory outcome, and we are pleased that a manager was able to discuss the matter with you directly.
You are a valued customer and we hope that your new tables arrive in perfect condition and that they restore your confidence in our service.
Kind Regards
The Sterling Home Team
A 'Sterling' experience!
Barry approached us when we came into his department to look for a sofa and chair, but he wasn't pushy, unlike sales people in other shops, which had annoyed us. He left us to browse and when we had decided what we wanted to buy he was very helpful with advice and information and concluded the sale in a pleasant manner. A very enjoyable shopping experience at Sterling.
2026年7月6日
自発的なレビュー
Sterling Home からの回答
Hi Archie
Thank you for taking the time to share your experience.
We are delighted to hear that Barry provided a helpful and relaxed shopping experience. We pride ourselves on offering friendly, knowledgeable service without any pressure, so it's wonderful to know that Barry struck the right balance by giving you space to browse while being available with advice and information when you needed it.
We're also pleased that you found the purchasing process enjoyable and that Barry helped you find the right sofa and chair. Your kind comments will be passed on to him and the team.
Thank you for choosing Sterling, and we hope you enjoy your new furniture for many years to come.
Kind Regards
The Sterling Home Team
Sterling Home からの回答
Hi Thomas
Thank you for your lovely feedback. We're delighted to hear that our team took the time to ensure you were happy with your selection and explained everything clearly. Providing great customer service and helping our customers make informed choices is very important to us.
We appreciate your support and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Excellent service from the minute I…
Excellent service from the minute I walked in the store.
2026年7月4日
自発的なレビュー
Sterling Home からの回答
Dear Mr Collins
Thank you for your kind feedback! We're delighted to hear you received excellent service from the moment you walked into the store. Our team takes great pride in providing a friendly and welcoming experience for every customer.
We really appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Very happy bed purchase
Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being sold. Even when we changed our mind and returned to the bed department, Evija greeted us with kindness and care ensuring the change we asked for went smoothly. Evija is a credit to Sterling Home.
2026年7月4日
自発的なレビュー
Sterling Home からの回答
Hi Jackie
Thank you so much for your wonderful review.
We’re delighted to hear that Evija provided such a positive experience during your bed purchase. Her calm, knowledgeable, and customer-focused approach is exactly the level of service we strive to deliver, and it’s fantastic to know she was able to answer all your questions and support you through your decision-making process.
We’re especially pleased that when you returned to make changes to your order, Evija ensured everything was handled smoothly and with genuine care. Your kind words about her professionalism, patience, and expertise will mean a great deal to her.
Thank you for choosing Sterling Home. We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Staff very helpful
Staff very helpful. What always reduces your score is all the add ons! You know a customer cannot pick up a sofa and requires delivery so include this cost in your pricing of the product! You mis represent the cost then add a disgusting delivery charge on to the price! Not impressed
2026年5月23日
Sterling Home からの回答
Hi Lynn
We're pleased to hear that you found our staff helpful, and we appreciate you taking the time to share your concerns regarding our pricing and delivery charges.
We understand your frustration and are sorry that the additional delivery cost left you feeling disappointed. We aim to be as transparent as possible with our pricing, but we appreciate that delivery is an essential part of purchasing larger items such as sofas and that these charges can have a significant impact on the overall cost.
Your comments have been noted and will be shared with the relevant team as we continually review how we present our pricing and delivery information to customers.
Thank you again for your feedback and for choosing us, we really appreciate your support.
Kind Regards
The Sterling Home Team
Sterling Home からの回答
Hi Mark
Thank you for your kind words!
We're delighted to hear that Steve made the process straightforward and simple for you. I'll be sure to pass along your feedback to him. We really appreciate your support and are pleased we could provide a perfect experience.
Kind Regards
The Sterling Home Team
The best experience finding our new…
The best experience finding our new dining table
Staff at Sterling are always so friendly, helpful and knowledgeable
It made finding what we needed that much easier
Thank you
2026年6月12日
自発的なレビュー
Sterling Home からの回答
Hi Claire
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience finding your new dining table with us. Our team takes great pride in providing friendly, helpful, and knowledgeable service, so it's fantastic to know they made the process easier for you.
We truly appreciate your kind words and your custom. We hope you enjoy your new dining table for many years to come, and we look forward to welcoming you back to Sterling again soon.
Kind Regards
The Sterling Home Team
Fault in Leather of new chair
I am really sad to write this. Previously excellent customer service but on this occasion extremely poor. Been left with faulty chair, all agreed visible flaw/mark on chair. We are having to pursue full refund through legal processes. All we want is our money back now but this is not forthcoming. Advice is do not buy from Sterling, as if there is an issue we have found the whole process difficult and stressful. Really disappointed as my previous experience was excellent.
2026年7月1日
自発的なレビュー
Sterling Home からの回答
Dear David
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome. We are also very sad to receive this feedback.
Following a thorough investigation of the chair and the concerns raised, no fault has been identified. We appreciate that this is not the outcome you were hoping for, and we understand your frustration.
We will continue to support you in line with our processes. Our team remains available to answer any questions you may have and to discuss the matter further.
We value all customer feedback and regret that your experience has not met your expectations on this occasion.
Kind Regards
The Sterling Home Team
Steve and Donald have made this…
Steve and Donald have made this experience great didn’t rush us or try and sell us something we didn’t need. Would highly recommend both of them if you are buying furniture. The main reason we came back to buy sofa was because of these 2 gentleman.
2026年7月2日
自発的なレビュー
Sterling Home からの回答
Hi Claire
Thank you for your fantastic review!
We're delighted to hear that Steve and Donald made such a positive impression during your visit. Providing helpful, honest advice without any pressure is exactly the experience we strive to offer, and it's wonderful to know that their service was a key reason you returned to purchase your sofa.
We'll be sure to pass on your kind words to both Steve and Donald—they'll be thrilled to receive your recognition.
Thank you for choosing us and for your recommendation. We hope you enjoy your new sofa for many years to come!
Kind Regards
The Sterling Home Team
Sales staff well informed and helpful
Sales staff well informed and helpful. Delivery on time, furniture assembled efficiently with helpful advice. Well done all round.
2026年5月21日
Sterling Home からの回答
Dear Mr Campbell
Thank you for your kind feedback.
We're delighted to hear that our sales team was knowledgeable and helpful, and that your delivery and furniture assembly went smoothly. It's especially pleasing to know that our team was able to provide useful advice throughout the process.
We truly appreciate you taking the time to share your experience and will be sure to pass your kind comments on to everyone involved.
Thank you for choosing us, and we hope you enjoy your new furniture for many years to come.
Kind Regards
The Sterling Home Team
The assistant was very helpful never…
The assistant was very helpful never rushed or Applied any pressure certainly offered a range of alternative display goods
2026年6月17日
Sterling Home からの回答
Hi Alan
Thank you so much for your kind feedback.
We’re delighted to hear that our assistant made you feel comfortable and well-supported throughout your visit. Providing helpful guidance without pressure and offering a wide range of options is something we always strive for, so it’s great to know we got it right.
We truly appreciate your comments and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Thanks Matt
Great customer service and knowledge from Matt in the Aberdeen store. Delighted with our two new sofas.
2026年6月30日
自発的なレビュー
Sterling Home からの回答
Hi Derek
Thank you so much for your lovely review!
We’re delighted to hear that Matt provided great customer service and product knowledge during your visit to our Aberdeen store. It’s wonderful to know you’re so pleased with your new sofas, enjoy them!
We really appreciate your recommendation and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Love the items I bought from here
Love the items I bought from here, staff very helpful and kept up to date about progress of purchase, delivery and installation first class, highly recommended.
2026年1月21日
Sterling Home からの回答
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re happy with your purchase and that our team was able to support you throughout the process.
Keeping our customers informed and delivering a smooth experience from order through to installation is something we take great pride in.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
That customers are always treated with respect which we were
Always were very respectful and listened to what we had to say all very very positive
2026年5月19日
Sterling Home からの回答
Hi Frances
Thank you so much for your kind feedback.
We’re delighted to hear that you were treated with respect and that our team took the time to listen and support you, that’s exactly the experience we aim to provide for every customer.
I’ll be sure to pass your lovely comments on to the team at Uddingston, as they’ll really appreciate it.
We hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
Great service
The professional, friendly, helpful lady who served me today.
Very knowledgeable and nothing was to much trouble.
2026年6月30日
自発的なレビュー
Sterling Home からの回答
Hi Sandra
Thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience and that our team member was able to provide friendly, knowledgeable service. We’ll be sure to pass on your lovely feedback.
We look forward to welcoming you again soon!
Kind Regards
The Sterling Home Team
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