United Store レビュー 1,234

United Store からの回答

2025年8月19日

Hi Yaz,

We are incredibly sorry to hear that you've had such a disappointing experience with us. Can you please email unitedstorecsteam@manutd.co.uk with a bit more detail about your experience and whether it was in the Megastore or with our Online Customer Services Team please?

This page looks at the United Store online, but we still very much value your feedback and would like to understand what went wrong here and how we can avoid this happening again in the future (whether this happened at the Megastore or with our online team).

Thank you for taking the time to leave a review.

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月13日 に更新

Hi Nick,

Thank you so much for your kind review! We're really glad to hear you were happy with the delivery speed - that’s something we work hard to get right - so we're delighted to hear that your order arrived faster than you expected!

Thanks again for your support, and we hope to see serve you again soon!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月13日

Hi Emmanuel,

Firstly, thank you for taking the time to leave a review. We are very sorry to hear that your order has taken so long to arrive.

Can you please send your order number to unitedstorecsteam@manutd.co.uk and we will look into it for you as quickly as we can? We will do everything we can to get you your order ASAP and make this right.

We understand how frustrating delivery delays can be—especially when you are excited to receive something, so we are very sorry again for the poor experience you've had.

Thanks again for your feedback.

The United Store Customer Services Team

United Store からの回答

2025年8月13日 に更新

Hi Matthew,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us has been so disappointing.

Can you please email unitedstorecsteam@manutd.co.uk with your membership ID and we will look into why your membership discount isn't being applied and we'll do everything we can to resolve this for you. We will also look into the issues you've had with the checkout page, and try to figure out what has gone wrong here.

We would appreciate the chance to make it right if we can. Thank you again for your feedback.

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月8日 に更新

Hi Paavo,

Thank you so much for your 5-star review! We're delighted to hear that your delivery to Finland was fast and that everything arrived as expected. We always aim to provide efficient service no matter where in the world our fans are, so it’s great to know we hit the mark. Thanks again for your support – we really appreciate it!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月4日 に更新

Hi Arnold, Christopher

Thank you for leaving such a great review! We're so glad you were happy with our service, quick delivery, and especially the quality of our personalisation on shirts. It means a lot to us that we could deliver exactly what you were looking for.

We appreciate your support and look forward to welcoming you back again soon!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月4日

Hi,

Thank you for the wonderful 5-star review! We're so pleased to hear you found our website easy to navigate and enjoyed the range of products available (particularly our customisation options)! It's great to know your order arrived quickly too — we always aim to deliver both quality and speed!

We really appreciate your support and are looking forward to welcoming you back soon!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年8月4日

Hi Sam,

Thank you so much for the fantastic review! We're delighted to hear that everything went smoothly with your order and that the shirt arrived quickly. It’s especially great to know your brother was happy with the personalised shirt for his birthday — that means a lot to us!

Thanks again for choosing us. We hope to help you with more birthday presents in the future!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年7月29日

Hi Colin,

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you were happy with the quality of the shirt and that it arrived on time for your son's birthday – we hope it helped make the day even more special for him!

We truly appreciate your support and look forward to serving you again in the future!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年7月28日

Hi Kate,

Thank you for the 5-star review! We're delighted to hear that you had a great shopping experience with us, and that the delivery of your order was quick and smooth. Your feedback means a lot to us, and we’re so glad we could meet your expectations.

We look forward to welcoming you back again soon!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年7月25日

Hi Andy,

Thank you so much for the great review! We're thrilled to hear your order arrived quickly and that you were happy with our service. We truly appreciate your support and hope to serve you again soon!

Best wishes,
The United Store Customer Services Team

United Store からの回答

2025年7月25日 に更新

Hi Phillip,

Thank you for taking the time to leave us a review and for your kind words! We're really glad to hear that you found it easy to use our site—and that you discovered our Devil Essentials range online!

We also appreciate your honest feedback about the delivery cost and how long it took. We're always looking at ways to improve, and your comments will be shared with our team as we continue to refine our service.

Thanks again for choosing us—we hope to welcome you back soon!

Best wishes,

The United Store Customer Services Team

United Store からの回答

2025年7月22日

Hi David,

Thank you so much for taking the time to leave this review — we really appreciate your continued support and loyalty! We're thrilled to hear that you've always had a smooth experience with us, and that our fast delivery and wide range of products have met your expectations!

We do understand your comment about pricing. We are always trying to offer the best possible value for our customers so we appreciate the feedback.

Thanks again for your words and for your support of the Club— we look forward to serving you again soon!

The United Store Customer Services Team

United Store からの回答

2025年7月10日

Hi Douglas,

Thank you so much for your amazing review! We’re absolutely thrilled to hear that you regularly have a great shopping experience with us! It truly means the world to us when our fans take the time to share their kind words.

Our team puts a lot of care into curating quality products and making every step of the shopping process enjoyable, so hearing feedback like yours makes all the effort worth it.

Thanks again for your support – we can't wait to welcome you back soon!

The United Store Customer Service Team

United Store からの回答

2025年7月8日

Hi Ian,

Thank you so much for taking the time to leave us a review! We’re very pleased to hear that you had a great experience shopping with us and that you like your hoodie!

Fan satisfaction is our top priority, and it’s always nice to hear when we’ve delivered on that. We look forward to welcoming you back soon!

Thanks again for your support,

The United Store Customer Service Team

United Store からの回答

2025年7月4日 に更新

Hi Lashawn,

Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with our returns policy. We do understand how frustrating return fees can be and we will take your feedback into account.

While we do charge a small fee to help cover return shipping and processing costs, we aim to be transparent about this at checkout and in our returns policy.

If you’d like to discuss your specific order or share more details, please reach out to our Customer Service Team at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into it further for you.

Thanks again for your input,
The United Store Customer Service Team

United Store からの回答

2025年7月4日 に更新

Hi Kevin,

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it can be to wait for support, and it's never our intention to leave our fans feeling unheard.

We're currently working hard to improve our response times and overall customer service experience. Your comments will be shared with our teams so we can address the issues and prevent similar situations in the future.

Please reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into this further for you. We'll confirm what went wrong with your badges and will do our best to make this right.

Thanks again for your patience,
The United Store Customer Service Team

United Store からの回答

2025年7月4日

Thank you very much for the positive review! We’re really pleased to hear you had a great experience shopping with us. We look forward to welcoming you back soon!

Thanks again for your support,

The United Store Customer Service Team

United Store からの回答

2025年7月4日 に更新

Hi Anita,

We're really sorry to hear that your order didn’t arrive as expected. We understand how disappointing and inconvenient this must be, and we sincerely apologise for the trouble caused.

While tampered with parcels are rare, we know that doesn’t make the situation any less frustrating. Please rest assured we're actively working with our delivery partners to prevent this from happening in the future.

If this hasn’t been resolved for you in a satisfactory manner yet, please reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into it further for you and make sure this gets properly resolved.

Thanks again for your patience,
The United Store Customer Service Team