Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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They gave exactly what I asked for.
2025幎9æ11æ¥
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United Store ããã®åç
Hi Adebayo,
Thank you so much for the great review. We're thrilled to hear that you got exactly what you asked for and you had a good experience shopping with us! If thereâs ever anything else you need, please donât hesitate to reach out.
Otherwise, we very much appreciate your support!
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi David,
Thank you for taking the time to leave us a a great review. We pride ourselves on trying to deliver our orders quickly so we're very pleased to hear that your order came as described and on time.
Thank for your support of the United Store and we look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
SATISFIED EXPERIENCE
SATISFIED EXPERIENCE
Product was delivered to US from UK fast and free of shipping cost.
First shopping experience and very satisfied.
Will shop again.
2025幎8æ29æ¥
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United Store ããã®åç
Hi Reginald,
Thank you so much for taking the time to leave us such a great review! We're delighted to hear that your order arrived with you quickly.
We're so pleased that your first shopping experience with us was a good one and we look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
No direct communication from postal carrier
The postal carrier left a message on the website that they couldn't deliver my package. Whilst I was present at home. And I cannot reach them in any way to enquire when they would deliver again. No email or phone number or anything. So I'm still waiting for them to deliver and I'm not even sure which postal service is being used to deliver my package which I have been waiting for over a week now.
2025幎8æ26æ¥
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United Store ããã®åç
Hi Bradley,
Very sorry to hear you've had a frustrating experience so far and haven't yet received your package.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into this further for you. We will confirm with you the necessary details and any next steps to make sure you get your order ASAP.
Thank you for your patience!
The United Store Customer Services Team
Poor quality items and shocking customer service
Hi, my son his a big Man U fan. Iâve bought him a few shirts now but the third shirt and this seasons home shirt have the presses on lettering, they have both fallen or falling off. I washed them as soon instructed and as I always have. I have tried to contact them, which was tough to find the contact in the first place, to as for replacements as I feel these are very pricey and should not be coming apart! Poor quality. I had a response the next day that someone will be in touch, Iâm still waiting after 3weeks and Iâve chased but still nothing. For such a big organisation, the products and customer service is disgusting!!
2025幎8æ29æ¥
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United Store ããã®åç
Hi Lisa,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating it can be to wait for support, and it's never our intention to leave our fans feeling unheard. Waiting 3 weeks for a response is unacceptable and we will be looking into what has happened here.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into this further for you. We will look into what has gone wrong here and how we can make this right for you and your son.
Thanks again for your patience,
The United Store Customer Service Team
Problemas con la Aduana española
El envÃo habrÃa llegado a los 3 dÃas de hacer el pedido si no llega a ser porque la aduana del aeropuerto de Alicante retuvo el paquete casi una semana,pidiéndome mucha documentación y cuando lo recibo noto que lo habÃan abierto y las bolsas donde estaban las camisetas estaban rotas.
2025幎8æ14æ¥
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Best Place to buy your man united merch
Always recive your goods as described and in very quick time
2025幎8æ27æ¥
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United Store ããã®åç
Hi,
Thank you so much for your kind review! We're really glad to hear you are happy with our delivery speeds! It is something we work hard to get right - so we're very pleased to hear we meet your expectations here. It is also great to hear that you're happy with the products themselves when they arrive as well!
Thanks again for your support, and we hope to see serve you again soon!
Best wishes,
The United Store Customer Services Team
Club printing looks amazing and glad IâŠ
Club printing looks amazing and glad I got it done by United rather than another sports shop
2025幎8æ27æ¥
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United Store ããã®åç
Hi Amar,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our Club printing â it's something we take great pride in and we also think it looks great!
Your feedback means a lot to our team and motivates us to keep trying to deliver for our fans. We hope to serve you again soon!
Best wishes,
The United Store Customer Services Team
Superb choice of quality products
Superb choice of quality products, and fast delivery service A+++
2025幎8æ22æ¥
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United Store ããã®åç
Hi Martin,
Wow â thank you for the A+++ rating and the fantastic 5-star review! We are thrilled to hear you were impressed with the quality of our products and the speed of delivery.
Your support means a lot to us, and we look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
Ordered a Utd shirt thinking the size IâŠ
Ordered a Utd shirt thinking the size I ordered would be fine. Turns out the top fitted a little on the small side so had no option but to return. Charge for delivery:£4.50. Charge for return:£6.00. Overall charges for delivery and return £10.50!!! Absolutely ridiculous. No way of trying on without ordering (unless going to a store). Will never order again from them.
2025幎8æ24æ¥
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United Store ããã®åç
Hi Sue,
Thank you for taking the time to leave a review and providing your feedback. We're sorry to hear you're unhappy with our returns policy â we understand that return costs can be frustrating, and we appreciate you taking the time to share your concerns. Can you please email unitedstorecsteam@manutd.co.uk with your order number and we will look into this further for you?
Thanks again for your review â your feedback helps us improve.
Best wishes,
The United Store Customer Services Team
Long wait times
Long wait times, poor customer service.
Been 15 days and still not received order
2025幎8æ24æ¥
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United Store ããã®åç
Hi Raghav,
We are incredibly sorry to hear that you've had such a disappointing experience with us. Can you email unitedstorecsteam@manutd.co.uk with your order number please? We will then look into this further for you and will do our best to resolve this ASAP.
We do our best to deliver a strong experience for our fans and we are very sorry we have fallen short here. Hopefully we hear from you and can help resolve this one for you quickly!
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Mark,
Thank you so much for the 5 star review! We're so glad you were happy with our service and that we were able to deliver for you!
We hope to serve you again soon.
Best wishes,
The United Store Customer Services Team
Great selection
Great selection, great design, quick delivery, but the general price range is to steap.
2025幎8æ22æ¥
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United Store ããã®åç
Hi JK,
Thank you for taking the time to leave us a review â we really appreciate your kind words about our product selection, design, and fast delivery!
We are sorry to hear that you found our pricing a bit high. We do our best to offer great value by focusing on quality, design, and service, but we understand that price is an important factor. Your feedback is invaluable as we continue to review and improve what we offer.
Thanks again for your support, and we hope to welcome you back soon!
Best wishes,
The United Store Customer Services Team
Worst experience (from a silver season ticket holder)
I am a long-time supporter of Manchester United and currently a Silver Season Ticket Holder for 25/26, as well as a Full Member. Previously, I have also been a Premium Member.
While I appreciate that the club has been working on budgets and cost efficiencies, I hope leadership will view this review as an opportunity to improve the customer experience. Unfortunately, my recent interaction with the customer service team regarding a membership discount was extremely disappointing.
On August 12, 2025, I received an email announcing the new 25/26 third kit. The email stated that Season Ticket Holders would automatically receive a 10% discount online at the United Store. On August 13, I logged in to the store using my registered membership email (the same email I use for both membership and season ticket records) and purchased a customised authentic third kit (long-sleeved) and a hoodie, totaling £200. At checkout, however, the discount was not applied.
I immediately submitted an online form reporting the issue. On August 14, I received a reply stating that I needed to log in with my membership email (which I had done) and that if I had only recently purchased my membership, I might need to wait 24 hours before the discount applied. Since my membership was renewed in March 2025, this clearly did not apply. I responded the same day with detailed explanations and screenshots confirming my membership details. From that point on, I received no further response.
On August 19, I called the Membership and Ticketing hotline. After a long wait, I was advised to contact the United Megastore directly, though I was told they might not be able to help either. I also submitted a second online form, but the reply I received seemed generic and simply directed me back to the ticketing and membership services team. In short, responsibility was passed between teams without resolution.
To be clear, this is not about the £20 discount. As a supporter, I happily spend far more than that following the club to matches and finals across Europe. (As a matter of fact, I attend all home games and club finals whenever I could in recent years and I spent over 100 times of £20 for a single trip to Bilbao for the last Europa final). What matters to me is how members and loyal fans are treated. Being ignored after providing clear information, and being passed between teams without accountability, was a frustrating experience that (I hope) does not reflect the values of a club like Manchester United.
I sincerely hope this feedback is taken constructively. Supporters want to feel valued, and I believe improvements in customer service would go a long way toward strengthening the bond between the club and its fans.
This is my honest feedback as a dedicated supporter who only wishes the best for Manchester United.
2025幎8æ13æ¥
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United Store ããã®åç
Hi Steven,
Thank you giving us this feedback. We have emailed you to address this issue and make this right, and we hope we will get the opportunity to do so. We are very sorry you've had such a poor experience with us so far and will do everything we can to try and make this right. Please respond to our email if you have any other questions or concerns.
Best wishes,
The United Store Customer Services Team
Got the new 3rd kit and few bits fromâŠ
Got the new 3rd kit and few bits from the new adidas collection,,,the jersey is ð¥ and the quality of the adidas collection is brilliant,,the materials used are very good quality..delivery was fast and always is when ordering from the united store.
2025幎8æ20æ¥
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United Store ããã®åç
Hi TM,
Thank you so much for the 5-star review! We're delighted to hear you like our new 3rd kit and Terrace Icons range!
Your feedback means a lot to us, and we're so glad we could provide a great experience. We hope to see you again soon!
Best wishes,
The United Store Customer Services Team
Excellent as always
Excellent as always . Never had a problem . Would thoroughly recommend
2025幎8æ20æ¥
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United Store ããã®åç
Hi Glenn,
Thank you for the glowing 5-star review! We're so pleased to hear that we've always been able to deliver for you â that really means a lot.
Our team works hard to make sure every experience is smooth and reliable, so it's great to know we've delivered that consistently for you. Thanks again for your support, and we look forward to welcoming you back soon!
Best wishes,
The United Store Customer Services Team
Range of clothing was great
Range of clothing was great. Speed of delivery was great. Really enjoyed the new kits
2025幎8æ20æ¥
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United Store ããã®åç
Hi Ryan,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you were happy with our product range and speed of delivery. Providing a wide selection and fast, reliable delivery is exactly what we aim for, so your feedback means a lot to us.
We really appreciate your support and look forward to serving you again soon!
Best wishes,
The United Store Customer Service Team
Excellent Service!!!!
Excellent Service!!!!
Delivery to Canada where I was on vacation from Nigeria was superb!!!!
2025幎8æ19æ¥
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United Store ããã®åç
Hi Akeem,
Thank you so much for the wonderful 5-star review! We are delighted to hear that your delivery to Canada went smoothly and that you had a great experience with us!
Your support means a lot to us, and we are so glad we could provide a great experience. We hope to welcome you back again soon!
Best wishes,
The United Store Customer Services Team
Great service
Great service! Arrived very promptly! Even before it was expected!
2025幎8æ15æ¥
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United Store ããã®åç
Hi Kieran,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that your delivery arrived quicker than you expected â that's exactly the kind of service we aim for!
We really appreciate your support and you taking time to leave a review, and we hope to serve you again soon!
Best wishes,
The United Store Customer Services Team
Over Two Hours for Shirt Printing Unacceptable
We visited the United store to get the boys the new away kits printed, and while the main store itself was fine with only a short queue the experience quickly went downhill once we were directed to the external printing area.
Despite arriving at 12:20pm, we ended up standing outside for over two and a half hours just to get two shirts printed. The system in place was chaotic and completely inefficient. Staff were calling out numbers that had arrived long after us, while also skipping ahead by nearly 100 places. It was impossible to understand the order or logic, and the lack of clear communication only added to the frustration.
To be fair, the staff were clearly doing their best under pressure, but they were visibly overwhelmed and understaffed. It was hard not to feel sorry for them. With such high demand, itâs baffling that printing isnât offered inside the main store or that additional support wasnât brought in to manage the queue.
We finally left Old Trafford just after 3pm an experience that shouldâve taken 30 minutes ended up consuming most of our afternoon. For a club of Unitedâs stature, this setup was a letdown. I hope they seriously reconsider how they manage printing services going forward.
2025幎8æ16æ¥
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United Store ããã®åç
Hi Chelsea,
Firstly thank you for leaving a review. We believe your review refers to your experience at Old Trafford with the Megastore and not the United Store itself but we still value the feedback and we have already shared it with the relevant people.
We are very sorry to hear that your experience with us to get your shirts printed was so disappointing. This is of course a busy time of year with our third kit just coming out, but that is no excuse for the poor experience you've had, so we are truly sorry.
Without going into too much detail, we are actively reviewing how we print shirts on site at Old Trafford at the moment. We are looking at how we can better serve each fan who wants to get their shirt printed at the stadium, and we want to make the process as quick and seamless as we can moving forward.
Thank you again for your feedback. If you have any other questions please email unitedstorecsteam@manutd.co.uk .
Best wishes,
The United Store Customer Services Team
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