United Store レビュー 1,234

I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damaged after a couple of hours use. When I contacted support, the only offer we got was 20% refund. So i got a dissppointed son, and that got to wear his shirt for one day, and the store was not sending a new shirt, even if the previous one is a whole different quality in the exact same shirt- terrible service! Especially when we shop a lot, and this was the first time we complained. I after with many of the comments here - the customer service is is trash. Apparantly the quality is supposed to be really bad, when you buy authentic expensive shirts from this store.

Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball

Great quality ladies fashion garments that were of exceptional value. Quick delivery & very easy to navigate via the mobile app.

Very happy with my shopping experience and the products delivered,simple to buy and fast delivery.

Snelle service! Op 7 april Anthem Jacket bestelt in solden en geleverd in België via DHL op 10 april.
Zoon was content met zijn cadeau.
Goede kwaliteit.

2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only reason I received is the wrong information provided, which is very confusing, we cannot find any customer support email address on web site only AI bot. Those items were meant for my son's birthday and him is very distresses right not that he needs to get something else instead of his dream present....

I ordered a tracksuit top for a birthday present on the 20th of April & have been told it's estimated to be here for the 7th of May to Ireland.I've had 3 deliveries from the UK in that time & still no top...Terrible service in 2026

The clothes are nice and we kept some. However, for the cost of £6 the returns process is extremely poor. There are no comms, no notifications and no customer support email. Just a pretty rubbish AI bot who says generic trash. Very poor service for such a reputable brand.

Quick arrival, beautiful Fernandes official 3rd kit is a perfect fit. Looks amazing with the club font as well. This will hang proudly next to my original 80’s, Sharp, shirts. Picked up when I fell in love with the team back in 86. Sir Alex’s first year! Back when it was near impossible to see any games on tv in the USA.

Good selection of products. You can get a good bargain at end of season.

Easy access to use and very affordable product and of high quality

Not optimal buying online, and prices can be a bit high. But quality and delivery is good. Would recommend.

Update 2, 10 April 2026:

MU Store has since responded publicly acknowledging the delays, poor handling, and ticket categorisation failures. Their explanation attributes the dispatch confusion to the order having left their warehouse but not yet reached the distributor. While this partially accounts for Katie Storrs' response, it does not address why the original cancellation request submitted on 3 April, four days after the order was placed, was never actioned by David Miller when the order was clearly still in early processing stages. I acknowledge MU Store's willingness to respond publicly and review their internal processes.

Update 10 April 2026:

Following my Trustpilot review, agent Alex Brown contacted me and offered a £21 goodwill refund which I accepted. The refund has been processed. I appreciate Alex taking the time to read the case properly and resolve it. The outcome is fair, however the process to reach this point was unnecessarily difficult, involving multiple emails and agents before a public Trustpilot review was required to action a straightforward goodwill gesture.

Summary of this review:

Manchester United Store denied a £21 price adjustment to a customer who spent £505.74 across four orders with zero returns, on an unshipped order, using false information about dispatch status, and without a single agent reading the case properly.

Here is the whole story:

I have been a loyal customer of Manchester United Store since late 2025, placing four orders totalling £505.74 with zero returns.

On 30 March 2026 I placed order GE11771041181GB. Before the order was even dispatched, the price of three items dropped on the store's own website. I checked the order status, and it said processing (still the same today when I am writing this review). Then I contacted customer support via the store's chat system on 3 April 2026 requesting either a £21 price adjustment on the unshipped order or a cancellation so I could reorder at the current better price. Both requests were logged and acknowledged by the chat system.

What followed was a complete failure of customer service at every level.

Agent David Miller responded twice with an identical template stating price matches cannot be applied after an order is placed. This mischaracterised my request entirely. I was not asking for a competitor price match. I was asking for a price adjustment on an unshipped order where the store's own price had dropped.

Agent Katie Storrs then claimed the order had already left the warehouse and could not be cancelled. She also sent me 2 separate duplicate replies. I checked 2 separate sources that directly contradicted this claim. Their own order tracking system showed Processing status with no dispatch recorded. Their own Global-e returns portal stated "We are unable to process a return before order has dispatched." The order was placed on 30 March and had not moved in 7 days.

Despite providing all of this evidence, Katie sent two identical template responses within two minutes, making it clear she had not read my email at all. The reason became apparent from the email headers: every response was tagged "CS bot - Discount Inquiry" and no agent ever recategorised the ticket or read the actual content of my correspondence. The AI chat system summarised my requests in 2 sentences. It is difficult to understand how multiple agents failed to read even that summary before sending identical template responses.

My confidence in Manchester United Store as a retailer was significantly damaged by this experience. However following the resolution by Alex Brown I am willing to consider future orders, provided the customer service process improves.

Really fast delivery good quality product

I easily found, personalised and ordered the shirt my son had been asking for. He’s the happiest little boy wearing his teams colours and basically doesn’t want to take his newest Manchester United kit off.

My experience was great. Got a retro ladies dress and it was the perfect size. Delivery was on time as well

I ordered a first team kit for my 5 year old grandson. The order process was straightforward and the order arrived on the date expected. Thank you.