Sunweb.co.uk レビュー 1,268

Website search is great, excellent value especially inclusive list passes on France and all integrated with flights etc is really good. Booking very efficient and help when required is friendly and efficient

Easy to book

Best winter holiday platform I have used.

Straight forward no brainer, including ski passes is a decent call.

So easy to book all elements of the trip before deciding to buy

Room was great, it was clean and had modern facilities. The location was nice and quiet as it’s away from the main resort centre, yet only a 5min walk to the Hotel Alpina where we could leave our skis and boots. From there it’s just 2mins to the lift station.

Our main issue is with the 130 euro cleaning fee which was required on top of the cost of the holiday. This wasn’t made clear at the point of booking and in any case should just be factored in to the cost of the package holiday that we bought in to. It is also 30 euro higher than what the hotel charges if you book with them directly. Either way it seems an extortionate fee to clean what is essentially a double en-suite room with a small kitchenette in one corner.

When we landed in Innsbruck our name wasn’t on the list with the transfer company despite us booking this as part of the holiday - thankfully four seasons were able to take is though it did mean a tight squeeze in a vehicle for the 90min journey.
For the return transfer we were collected 35mins earlier than the scheduled time and then we were 2 of 8 people crammed in to a 9seater vehicle that had a very small luggage carrying capacity. 8 people + 8 suitcases + 5 ski bags was a tight squeeze with ski bags under seats limiting leg room and bags across laps in order for us all the fit in. This felt very unsafe and could have led to more serious injuries in the case of a road traffic accident. A bigger vehicle or fewer clients in one transfer is needed next time.

Super prices, easy booking AND easy rebooking when we needed a smaller apartment instead. Can’t wait to go!

An excellent service, everything very clean and easy to use

Check-in to Résidence ‘Le Joker’ was not straight forward, and I could not get through to anyone on the number provided. Because I had 2 bags, I had to leave them unattended and make my way up to Val Thorens Immobilier, which was not ideal given the icy conditions. It would have been a lot more convenient if they were able to be collected from Bel Horizion, along with lift pass, which is just around the corner. Due to heavy snow (no fault of Sunweb), I was advised by the shuttle vendor, I could not get near the 3 valleys, and had to spend the night in a community gymnasium in Moûtiers. The shuttle provider also said if I chose to stay at a hotel in Geneva and arrange transport on the Sunday, I would have to do so, an attritional cost, again. The following day, I got up early to find out information in regards to revised shuttle times, to my accommodation, I was informed it would be an approx 12:30 collection. Due to time constraints, I did not wish to wait and waste nearly a whole day, so I paid to get a taxi at my own expense, which was later refunded by Sunweb. Unfortunately, on the way back to Geneva airport, I was picked up at 08:30 and arrived 11:10. My flight is not until 16:25, and I cannot drop off any bags for another 3.5 hours. The accommodation was basic, but it was reflected in the price. Upon arrival no bed sheets or towels were available, and I was informed I would have to hire from a local laundry company, at a cost of €30 odd. I would expect that after flying from the uk, these items would be included, as it was the last thing I wanted to arrange, after arriving. In addition to this, not a single bar of soap or hand wash was left in the toilet, which I would say is a hygiene risk. Karoline the Sunweb representative was extremely helpful when I contacted her, but I would have rather had a partial refund, for not getting to my accommodation on the night or arrival, and having to sleep in a gym.

I have used sunweb for all my skiing holidays. They can never be beaten on price and I have never had any issues with a holiday. Really clear with all the information, there is always someone in resort there to help. Booking is really easy and cost are obvious through the website, never been charged for anything extra.

Great prices, simple to book

Good price, like that everything an be included passes, equipment hire, transfers but would be nice if this was shown or at least mentioned on initial pricing

Decided to try Sunweb for a January 2026 ski holiday in Chatel as it gave me the best value for my requirements. Really easy to book and use the Sunweb app to keep all the information and documents together. The holiday was brilliant in a Sunweb hotel where the staff were very friendly and helpful, and ski hire was in the basement. So convenient. We were kept fully informed about the transfer arrangements and it all went like clockwork. Definitely recommended and can't wait for my next holiday with Sunweb.

It really has been so very easy to research and make a booking for our ski holiday.
Whilst the web site is user friendly and easy to navigate with clear description on all options, what has made it a great experience is the telephone call and on two separate occasions with Christine and Michelle.
Both are very knowledgeable, helpful, friendly and efficient.
Will definitely book next year's trip if this experience is anything to go by.
Thank you.

Over the years I have used sunweb for a few of my family and friend group ski holidays. the process of picking and booking the holiday could not be easier.

On our most recent trip an avalanche on the road up to the resort held us back from leaving the resort in time for our transfers. once i got in contact with the sunweb team on site they set our minds at ease when they told us they would cover the costs of an extra night on the hill and new flights until the road had been cleared of the avalanche and was safe to travel.

This customer service was second to none and they even got us a beer in the hotel to set our minds at ease.

I will certianly continue to use sunweb in the future and could not recomend them any more.

Great deals on ski holidays that are all inclusive of passes and flights.

Would be great if you could share a particular holiday with friends via WhatsApp or a link.

Good communication,
Quick responses

Good booking facility.
We haven’t been on the holiday yet but certainly the booking experience was easy enough. We did use you for our ski holiday last year and that was great.

Love the Sunweb website, super easy to find exactly what you are looking for using the filters. All well laid out easy to add extras, travel info etc.
The only thing I couldn't find was how much the deposit was going to be right up until I had to pay.
Apart from that all good!