Activision レビュー 254

I am extremely disappointed with my recent experience with Activision Support regarding a 2FA SMS delivery issue that has left me locked out of my account.

The problem started when I stopped receiving SMS verification codes required to access my account. My phone number is valid, active, and has been in use for many years. I can receive calls and SMS messages from other services without any issue. However, Activision's authentication system simply does not deliver the verification codes to my number.

After contacting support, I spent several days exchanging messages and waiting for responses. At one point, I was only able to regain access by temporarily using a friend's phone number to receive the verification code. For a brief period, the issue appeared to be resolved and I was finally able to play again.

Unfortunately, after support performed changes on my account, the problem returned. The account once again required SMS verification, and I was again unable to receive any codes on my own phone number. As a result, I was locked out of my account for a second time.

What makes this situation particularly frustrating is that support repeatedly suggested waiting, resetting settings, or trying again later, yet more than 24 hours passed without any improvement. Despite clearly explaining that my phone number works normally and that the problem appears to be related to Activision's SMS delivery system, I have not received a definitive explanation or permanent solution.

As a paying customer, I find it unacceptable to lose access to my account because of a malfunctioning authentication system. Two-factor authentication is supposed to improve security, not prevent legitimate users from accessing accounts they own. When the security system itself becomes the barrier, there must be effective recovery procedures and timely support.

I understand that technical issues can occur, but the lack of a reliable resolution process has been the most disappointing aspect of this experience. Being forced to wait days for responses while remaining unable to access a service I legitimately own is not the level of support I expected from a company of Activision's size.

I hope Activision reviews both its SMS authentication infrastructure and its account recovery procedures, particularly for users outside major markets such as the United States. No player should be locked out of their account for days simply because verification messages are not being delivered.

My goal is not to receive special treatment; I simply want reliable access to my account and a support process capable of resolving authentication issues efficiently when they occur.

Basicly son accidently linked my Xbox account to the ps5 account. I told them this via support ticket as yes accidents happen I was blown off told I have to wait a whole mother fing year to unlink to get my skin's an all my unlocks back. Instead of there stupid selfs simply unlinking it. HOW HARD IS IT TO MAKE YOUR PLAYER BASE HAPPY BUT NO ACTIVISION SEEMS TO LIKE TICKING US OFF. Then they wonder why we go to Battlefield 6

THE WORST CORPORATE GREED REFLECTED IN THEIR CUSTOMER SUPPORT. NO ONE GIVES A F AT ALL.

Been proven I am not cheating by their own team. Shadow ban twice now.
Is this it now? Is this going to keep happening every time I have a good day & play better & get reported by salty players?
It's actually upsetting in a pathetic way. I really do absolutely love their games. I've been a loyal fan. Spent lots of money to end up feeling discriminated against because I have lucky days & most days I'm a crap player as proven by my record. They checked the shadow dan 1st time round & found nothing. I know I sound like a baby. Yes, I guess I am. Gaming is my life & also the cost of games nower days! It's like being slapped in the face. I wish there was someone to talk to who works there. But no. Nobody. Can't file a ticket because it's a shadow dan & no decision has been made yet. I really ain't buying anything of their again. I really recommend anyone who reads this to reconsider buying their products. This could happen to you one day & you know you've not done anything & you'll get accused, be danned & loose out financially & emotionally. It's allot of money for them to not give factual evidence to why you've been shadow danned in the first place.

Have been a monthly sub for World of Warcraft for over 20 years, so thats quite a bit of cash gone their way.
Even so i have had so many happy memories that its easily worth the £10 per month.
Would be 5 stars if not for the fact their once good customer service is now non existent.
Most negative reviews for Blizzard are from folks who got themselves a ban then complain about it.
Warcraft will be one of the greatest games ever.

I have opened 4 support tickets for the same issue and they have been ignored, one was closed without any attempt to contact me in nearly 3 weeks

WHY DO I NEED TO CREATE A TEMPRARY ACCOUNT TO RECOVER MY ORIGINAL ACCOUNT IF I'VE LOST MY 2FA. WHY CANT I FIND AN EMAIL FOR CUSTOMER SERVICE AND WHY DO I NEED AN ACCOUNT TO EVEN TALK TO THEM AND WHY CANT I EVEN FIND AN HELP ME OPTION IF IM NOT LOGGED IN. WHY IS THE ONLY OPTION TO GET HELP IF I DONT HAVE AN ACCOUNT TO TELL YOU I WAS HACKED. THIS IS THE MOST BS CUSTOMER SERVICE I'VE EVER SEEN BY A MILE.

Nulll!! je peux même pas jouer au jeux car ça déconnecte automatiquement du jeux (warzone) on peux meme plus jouer au jeux qu'on aimerait jouer nul

Review removed cause the truth may not be told.

When a developer sells an old game that is only available for game + numerous dlc and the price ends up at 70/100€ then you know what they are after … your money…

Myself i have all the dlc of black ops 3 , and they only sell the combined package , im not paying twice for the same dlc , these guys are out of their minds and the money got to their head obviusly, ill never play a game that is handling serious issues trough support by answering with random answers and simply closing my ticket , and pretend like i was reporting a bug in game … are the employees on drugs or something dahm man

Ho aperto 9 ticket per lo stesso motivo e, nonostante sul sito ci sia scritto di contattare l'assistenza per il mio caso, ogni volta chiudono il ticket senza risoluzione e senza supporto alcuno. E pensare che ci spendiamo anche i soldi per giocare ad un gioco che non fornisce la benchè minima assistenza. Davvero pessimo

Ho aperto 9 ticket per lo stesso motivo e, nonostante sul sito ci sia scritto di contattare l'assistenza per il mio caso, ogni volta chiudono il ticket senza risoluzione e senza supporto alcuno. E pensare che ci spendiamo anche i soldi per giocare ad un gioco che non fornisce la benchè minima assistenza. Davvero pessimo

Seit Wochen versuche ich in 2024 gekaufte Spiele der Call of Duty Reihe erneut zu installieren - leider erfolglos. Beim indischen Support wird in Dauerschleife um Screenshots der Hüllen und CDs gebeten. Ich habe es aufgeben und habe es 2 Spiele im Wert von 150 €, die nicht mehr spielbar sind - schade, dass man sich ein derartiges Geschäftsgebahren gefallen lassen muss…

I used tickets to get crate pulls on CODM.

It took the tickets but didn't complete the pull.

When I contacted customer service (if you can even call it that) I just got the same canned response over and over which essentially translated to 'nu uh!'. Awful experience that has made it so I definitely have lost interest in putting money into the game.

3 seperate agents with the same not helpful responses that just kept saying nope they are always there as if I didn't watch the error occur and see the tickets be taken and the pull never finish or reward anything for the 'pulls'.

depuis leur mise à jour de COD MW3 début Aout, mon jeu nne fonctionne plus.
J'ai contacté le SAV qui m'a fait faire enormement de manipulation, leur enregistrer des vidéos , photos, etc... quasiment 2 mois et toujours aucune nouvelles. Ca ne leur couteraient pas un centimes de me redonner un code (car l'installation de mon jeu et via un CD mais la plateforme m'envoie sur le PS Store). Des incapable juste bon à faire payer les joueurs. C'était mon dernier COD.

Der Support wirkt extrem unfähige und inkompetent, wenn man sowas lächerliches überhaupt Support nennen kann. Es wirk als habe man hier relativ wenig Ahnung von seinen eigenen Produkten und also würde mit vorgefertigten Textblöcken bei den Antworten gearbeitet. Der Support findet keine Lösungen und labert nur rum. Der ganze Fall dreht sich im Kreis.

Absolutely shit business model. The company will only offer support for games to the original purchaser, not anyone who has purchased the game through a reseller like CEX. Their updates actively seek out games which have been bought second hand and force the game to uninstall. When you go through a several hour wait for the game to reinstall you can’t play it again without buying it again online through Activision on PSN.
I WILL NEVER BUY AN ACTIVISION GAME EVER AGAIN.

On te demande de respecter une charte qu'ils ne respectent pas !! Scandaleux ils cautionnent l1 triche et si tu cash payer ils fermenr encor plus les yeux donc ils se remplissent de notre tunnel ces gents sans cervelkzq qyu be font rien

I cannot build ANY weapon – not even one – although I have no builds at all. I sent over 30 emails with every detail, and Customer Care still lies to me. They even promised once to escalate my case, but they never did. I have invested a lot of money in this game, yet I am ignored and deceived. This is destroying the game for me – players deserve honesty, respect, and REAL support, not lies and broken promises!

without any valid reason I no longer receive xp without any reason I have been banned! I have emailed activision why this is and that I want to receive xp again activision says at the moment that they can not do anything about it and that I can not get my money back. I have been playing call of duty since the beginning on multiple consoles and have never used a hack or cheat. For the first time I thought let me try it on the pc and after lvl 55 I was immediately suspended. What a ridiculous reason and asking for an explanation is no use you can wipe your mouth. I can not get my money back and probably not my account either but that is still unclear.. I am very angry with activision and their lousy policy. Let Battlefield 6 come out soon that is at least a game of real quality. No LGBTIQ+ cod for me anymore! I will boycot this stupid activision