Sure Petcare レビュー 

Super schnell hervorragend jederzeit wieder

C’est la deuxième chatière Sureflap que nous achetons. La première a fonctionné 15 ans. Achat très utile et fiable

Super schnell beim Versand und die Ware ist Top und bis jetzt verlässlich. Danke

Un vrai service de Qualité, un produit fiable et facile à installer. J'utilise depuis 3 ans et je vais en acheter un deuxième pour équiper un nouveau logement. c'est vrai que le dévérouillage fait un peu de bruit mais cela permet d'être informé que le chat rentre ou sort. Aucun chat extérieur n'a pu rentrer frauduleusement chez nous par la chatière, le filtrage est très efficace. Les piles durent 2 mois dans ma configuration avec un chat.

Toller Kundenservice und schnelle Abwicklung! Wir waren begeistert!

Sono estremamente soddisfatta da questa azienda, ho acquistato una porta per microchip per animali due anni fa e ho avuto bisogno di assistenza un paio di volte. Devo dire che il servizio è eccellente e l'assistenza super ! Il prodotto è fantastico, i miei gatti amano la porticina e funziona benissimo! Consigliatissimo!

I’ve been using a SureFlap Microchip Cat Flap for over 10 years now – currently being on my second one due to an extension build. I have only had issues on two occasions - which were both of either my own or my cat’s making (i.e. not build quality). On both occasions I contacted customer services for advice who were exemplary. Both times, I was responded to same day by email and subsequently provided with a new part next day delivery which completely resolved my issues. In my opinion and experience, Sure Petcare is an excellent company who make quality products with commendable customer service. I shall continue to happily recommend you to others.

Philip was always so kind and helpful and explained everything really well and helped me get to the bottom of the matter as fast as possible 👍

I’ve bought 2 of the cat flaps for microchipped cat and they work a treat. Large in size and a little costly but easy to install and simple to programme.
And importantly, no more random cats getting in and fighting with mine!

I own 3 microchip feeders, 1 of them developed an issue and after a video call the gentleman agreed that the feeder was broken beyond repair as the feeders come with 3 years warranty it was no issue to send out a new unit. Call handler was very helpful on the video call going through different settings on the feeder to make sure it wasnt user error.

I have recently changed
from a single entry cat flap (locks one way) to duel microchip access cat flap (locks both ways) . After reviewing for a few days, it has prevented a local Tom cat from gaining access (using his claws to open the flap) to my property,
While allowing quick access For my cat without issues. Works seamless with my cat microchip, no need for a cat collar!

Contacted Sure Petcare as my chip activated catflap had failed. They responded quickly and efficiently and upon accepting it wasn't functioning as it should sent out a replacement without quibble

Chatière connect très pratique: le couvre feu permet de maintenir les chats à l'intérieur la nuit par exemple et leur permettre de sortir tôt le matin, même si on dort encore. Hyper pratique aussi de pouvoir confiner un animal à l'intérieur (par exemple en prélude d'une visite chez le vétérinaire ou pour raisons de santé) sans que les autres ne soient impactés. Par ailleurs, système facile à nettoyer. Enfin, j'ai dû faire appel a SAV, qui s'est avéré très réactif, avec un suivi personnalisé, des solutions en vidéo, etc. Même si cela n'a pas permis de solutionner le problème, j'apprécie les efforts et j'ai réinvesti dans une nouvelle chatière.

Nach beinahe 10 Jahren hatten wir einen Defekt an der Katzenklappe. Wir erhielten kostenlos und schnell Ersatzteile und tolle Beratung . Habe selten bis nie so enen hervorragenden Service erlebt. Dankeschö

Tania at Sure Petcare put my mind at ease regarding a problem with my Sure Petcare Microchip Feeder. The door of the device was not opening or closing properly, which allowed other household pets to access its contents. After I provided a video demonstrating the issue, Tania responded quickly and assured me that a replacement would be sent out under warranty. Would highly recommend Sure Petcare !

First of all, I absolutely love my SureFeed feeders for my cats! I’ve had them for years and have never had a single issue with them.

I recently reached out to customer support because I wanted to purchase new lids for my feeders. Over the years, the seams on mine had become dirty and difficult to clean, so I figured it was time for replacements. They asked me to send photos and, to my surprise, they’re sending me replacement lids completely free of charge!

I’m beyond happy with both the product and the customer service. It’s so refreshing to see a company stand behind its products and go above and beyond for its customers.

I truly can’t say enough good things about SureFeed and their support team. Thank you guys so much!

I recently had an intermittent problem with my SureFlap Pet Door Connect, which stopped reliably detecting my cat's microchip.

The Sure Petcare team were fantastic throughout the troubleshooting process. They worked through a number of tests with me, including RFID testing, sensor checks and reviewing videos I provided of the problem occurring.

Although it took some time to get to the bottom of the issue, they continued to investigate and eventually had their technical team review everything and identify the cause.

I really appreciated the patience, communication and willingness of the team to keep working with me rather than simply dismissing the problem.

A special thank you to Marie-Jose and Tania for all their help and for going above and beyond to resolve the issue.

I've been very happy with the support I've received from Sure Petcare and would happily recommend them to other pet owners.

Excellent customer service and a company that genuinely cares about helping its customers. 🐱❤️

I had a problem with my cat door so I contacted Sure Petcare. They have been very easy to deal with and have sorted out the problem very quickly. I'm very happy with them

Dit is echt een van de beste klantenservice die ik ken! Een van mijn poesje slaagt erin het secure flap kattenluik open te maken. De ander stond er verdwaasd bij. Ik heb ook geen idee hoe ze het voor elkaar kreeg. Maar ook al was het leuk al meerdere jaren oud, toen ik contact lukte. Met de klantenservice hebben ze mij geheel kosteloos een speciaal opzetstuk opgestuurd.

I love this company. I do not say that lightly but they have developed a nearly perfect product in the Microchip Pet Feeder and I have always received excellent support when needed. They also honor their warranty (and it’s a great warranty - 3 years!). I will keep buying from Sure Petcare because they stand behind their excellent products.