Sure Petcare レビュー 

Great products, excellent support and exceptionally good customer support!

Parfait. Envoi rapide et pas de frais de livraison. Au top lorsqu’il faut remplacer un accessoire.

Tienen el único producto del mercado que garantiza que cada animal coma únicamente de su propio comedero. Además, el servicio de atención al cliente es magnífico: te solucionan los problemas enseguida. Sin duda, totalmente recomendable.

Sehr kompetente Hilfe!

J'en suis à ma deuxième chatière SureFlap, dont j'étais super content (et mes deux chats aussi). Suite à une intrusion de chat voisin, j'ai été très agréablement surpris par la réactivité du service après-vente, qui a rapidement réglé le pb !

Parcel received in one piece and not opened not damaged

Do not install the CatFlap product in a door or thick wall. It will not work if there is any insulation built into door or wall.
BTW : I contacted the company via their web page but am yet to hear from them! It’s been 2 weeks already.

Livraison rapide, produit en bon état

J'ai trouvé l'article que je cherchais, commander facilement, livraison rapide .
Très satisfaite

Bien renseignée, très vite dépannée. Bravo

Envoie rapide et soigné.
Cela fonctionne très bien
Contente de mon achat

Superschnell geliefert, eingebaut und vorher schon eingerichtet. Funktioniert bestens.

What an incredible customer service!!! I bought my sure cat flap a few years ago. It stopped working. Called them. Sent photos of the fault. They replied the following day to say are sending a replacement cat flap to arrive within a few days!! No hassle just amazing prompt reply!! Highly rated!! Thank you !

Ik vraag mij af hoe je deze kunt telefoneren.
Het nummer aangegeven op alles wat online staat is niet meer in dienst.
Ook contact via de website.
Reeds verschillende keren een bericht geplaatst en nog nooit reactie gehad.
Mail adres is ook nergens beschikbaar
Ik vraag mij in hemelsnaam af hoe je Petcare moet contacteren bij een probleem.
In dit geval gaat het om een microchip per door connect.
Die leest de chip niet van mijn katten

Da vores kattelem gik i stykker, fik vi tilsendt en ny uden besvær. Dejligt, tak for den gode service!

I had a problem with my cat flap so I contacted Sure Petcare who were very helpful and suggested what was wrong and sent me instructions on how to try and resolve it. Unfortunately it didn't work, so I contacted them again when they said they would send me a replacement part free of charge which I fitted following their clear instructions. All this happened in 3 days, so thank you very much, a first class service.

Un service client au top grâce à Khadidja !
​Je tiens à remercier chaleureusement Khadidja du service client Sure Petcare. J’ai appelé pour effectuer l’échange de mon produit et j'ai été accueillie avec un grand professionnalisme, une écoute bienveillante et beaucoup de réactivité. La prise en charge a été simple, rapide et très efficace. C'est un vrai plaisir d'avoir un service client aussi humain et compétent. Merci encore à Khadidja pour son aide parfaite !

Einer unserer 5 SureFeed Futterautomaten war defekt, noch während der Garantiezeit.
Das Team von Sure Petcare war einfach super, schnelle Rückmeldung, netter Kontakt und schneller Austausch nach Rechnungsübermittlung. Vielen Dank für Euer Engagement.

I bought a cat flap in 2021. Over the last couple of years the batteries have been draining very quickly, and more recently they’ve only been lasting a week. Given the price of this product, I contacted the company.

I was asked to send multiple photos the front, back, top, both battery compartments (with and without batteries), and the serial number; as well as my address for a replacement. I complied with all of this, despite it being inconvenient.

Only after providing everything was I told the product was out of warranty and they would not replace it.

This was extremely misleading. If they had simply been transparent from the start, I wouldn’t have wasted my time. Their explanation was even more bizarre:

“Our initial focus is not solely on whether the product is still within warranty… This is why we do not begin by advising a customer that their unit is out of warranty, as this could be perceived as dismissive…”

In reality, withholding key information is far more dismissive. They should clearly state warranty status upfront and then offer troubleshooting; not lead customers to believe a replacement is possible.

I also raised concerns about being asked for unnecessary personal data. I repeatedly requested justification, but they avoided the question every time, citing they haven’t done anything wrong. I asked for their complaints procedure/policy four times and received no response to this point, which suggests they don’t have one.

I requested erasure of my personal data under my right to be forgotten. They refused to process this and told me to contact a separate privacy department, even though any department especially the complaints department can handle such requests. It feels like they are deliberately creating obstacles.

Overall, I would avoid this company. Their products are not built to last, and their customer service is poor. I’ve since found alternative companies offering more premium products at similar prices.

Unsere mikrochipgesteuerte Katzenklappe ist 3 Jahre alt. Von einer Minute zur anderen ließ sie sich weder ver-noch entriegeln. Der freundliche Kundenservice war sofort behilflich. Zuerst versuchte ich es mit Reinigung des Gerätes nach Anweisung. Leider ließ sich der Fehler dadurch nicht beheben. Man sandte mir kostenlos eine Ersatzmotorenkartusche zu, die ich gerade eingebaut habe. Alles gut. Die Klappe funktioniert wieder perfekt. So muss ein guter Service sein.