Terrible customer support. Bought a strap, it broke after a couple of months, but somehow they are not able to send a replacement. Its ongoing for 4 months now, horrible. Their watches have potential... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Worst experience ever with a so called top brand. Order placed on Suunto.com, from stock, order confirmed, credit card debited... that's for the positive part. Afterwards? No follow-up, delivery not h... もっと見る
企業が回答しました
Ich bin leider sehr enttäuscht von meiner bisherigen Erfahrung mit dem Kundenservice. Um eine kleine Ersatzgummischlaufe für das Armband für meinen Suunto Viper Air Black Tauchcomputer anzuforde... もっと見る
企業が回答しました
Suhteellisen tyytyväinen olen ollut Suunto 7 -kellooni. Sykkeen mittaus toimii hyvin ja viestien ja saapuvien puheluiden esikatselun ansiosta luuria ei tarvitse koko ajan kaivaa esille. 24 h sykemi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Trusted by professionals, Suunto manufactures world renowned sports watches, dive computers and precision instruments for the toughest conditions.
連絡先
Tammiston kauppatie 7 A, FI-01510, Vantaa, フィンランド
- +1 218 309 1888
- services@suunto.com
- suunto.com
2.0
期待以下
760件のレビュー
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Both expensive watches I bought failed…
Both expensive watches I bought failed under normal use, both were just outside the 24month warranty. Suunto make no effort to assess or repair the units, the only offer is that you buy a new expensive unit at a marginal discount.
Sadly what is lost on them is we live in a world where making things that last is honourable and that taking some pride in your manufacturing is better in the long run than cementing a reputation for expensive junk.
Both Suunto International and Ultimo the distributor in South Africa could not have done more to demonstrate that Suunto is just a cheap brand selling expensive junk. Their responses are deaf.
* The usual 'fair and reasonable' response from Suunto, fact is you produce junk and your Trustpilot rating says it all. That Sustainability nonsense on your website is meaningless.
2026年4月15日
自発的なレビュー
Suunto からの回答
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologize that you did not receive satisfactory service from our support team. We are committed to providing prompt, clear, and efficient service, and we regret that we fell short of your expectations on this occasion.
We also deeply apologize for the issues you have encountered while using your Suunto device. We strive to build reliable devices, and we regret that we did not meet your expectations in this instance. Your feedback is invaluable to us, as it helps us improve our services.
Please contact us directly at support@suunto.com and provide the details of your issue (including any previous case numbers, if available). We are eager to provide you with the support you deserve and find a fair and reasonable solution.
Sincerely,
Suunto Support Team
Extremely bad customer service…they…
Extremely bad customer service…they don’t care. I didn’t receive product…I will be claiming back on credit card. Shockingly useless….do not buy.
2026年4月15日
自発的なレビュー
Suunto からの回答
Dear Kay,
Thank you for bringing the issue you encountered to our attention. We sincerely apologize that you did not receive a satisfactory customer service experience on this occasion. We are always committed to providing you with timely and efficient assistance, and we regret that we fell short of that standard this time.
Please send an email directly to support@suunto.com, providing a detailed description of your issue; if you have a previous support ticket number, please include it as well. We want to ensure that your issue is thoroughly resolved. Our goal is to work together with you to find a fair and reasonable solution.
Thank you again for sharing your experience; we look forward to assisting you further.
Sincerely,
Suunto Support Team
Kundenservice = 0
Ich bin leider sehr enttäuscht von meiner bisherigen Erfahrung mit dem Kundenservice. Um eine kleine Ersatzgummischlaufe für das Armband für meinen Suunto Viper Air Black Tauchcomputer anzufordern, musste ich einen recht aufwendigen Prozess über Chat und E-Mail durchlaufen – obwohl es sich nur um ein vermutlich sehr kostengünstiges Ersatzteil handelt.
Im weiteren Verlauf habe ich wiederholt automatische E-Mails erhalten, die darauf hinweisen, dass mein Supportfall wegen Inaktivität geschlossen wird, obwohl ich noch auf eine Rückmeldung warte. Leider habe ich bis heute weder das Ersatzteil noch einen Angebot erhalten. Ich schätze, das Teil kostet 2 - 3€
Umso überraschender finde ich es, nun um Feedback gebeten zu werden, mit dem Ziel meiner Zufriedenheit – obwohl mein Anliegen bislang nicht bearbeitet wurde. Ich hätte mir hier deutlich mehr Unterstützung und Verlässlichkeit gewünscht.
Ich hoffe sehr, dass sich mein Anliegen noch klären lässt. Vielen Dank im Voraus.
2026年4月15日
自発的なレビュー
Suunto からの回答
Sehr geehrter Heiko,
vielen Dank, dass Sie uns auf diesen Sachverhalt aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig dafür, dass Ihre jüngste Interaktion mit unserem Support-Team nicht Ihren Erwartungen entsprochen hat. Wir sind stets bestrebt, schnellen und effektiven Support zu leisten, und bedauern daher sehr, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten.
Zudem tut es uns außerordentlich leid, welche Probleme bei der Nutzung Ihres Suunto-Geräts aufgetreten sind. Wir sind bestrebt, einen zuverlässigen und effizienten Service zu bieten, und wir haben volles Verständnis dafür, wie frustrierend das Auftreten solcher Probleme sein kann.
Bitte senden Sie eine E-Mail direkt an support@suunto.com, in der Sie das aufgetretene Problem detailliert beschreiben; falls Sie bereits über eine Ticketnummer aus einem früheren Support-Vorgang verfügen, geben Sie diese bitte ebenfalls an. Wir möchten sicherstellen, dass Ihr Anliegen gründlich und abschließend gelöst wird. Unser Ziel ist es, gemeinsam mit Ihnen eine faire und angemessene Lösung zu finden.
Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben; wir freuen uns darauf, Sie bei der weiteren Klärung unterstützen zu dürfen.
Mit freundlichen Grüßen,
Ihr Suunto Support-Team
Having emailed Suunto regarding update…
Having emailed Suunto regarding update issues. I am shocked at the responses from them that seem to be generic and not solve the problems or help.
2026年4月14日
自発的なレビュー
Suunto からの回答
Dear Jon,
Thank you for sharing your honest feedback. We sincerely apologize for your experience and for any inconvenience caused by the software update. We are always committed to building reliable devices, so receiving feedback like yours is a matter of deep concern to us.
We understand how disappointing this must be for you, and we sincerely apologize for the inconvenience you have experienced. Your feedback is of vital importance to us. Regarding the software update issue, we encourage you to subscribe to our official website to receive the latest notifications as soon as they become available. We will also forward this feedback to the relevant departments for their review; we appreciate your understanding in this matter.
Thank you again for taking the time to share your experience. Your feedback is invaluable in helping us improve our services.
Sincerely,
Suunto Support Team
The Best ceo
2026年4月11日
自発的なレビュー
Suunto からの回答
Dear Dawid,
Thank you so much for taking the time to share your experience with us. Your comments mean a lot to our entire team.
We sincerely appreciate your continued trust in Suunto. Knowing that our product quality and customer support consistently meet your expectations is a huge affirmation for us. Feedback like yours motivates us to continuously improve our service and provide the care we deserve to our customers.
Thank you again for your recognition. We are honored to be a part of your journey and look forward to continuing to support you on many more journeys to come.
Sincerely,
Suunto Support Team
Worst experience ever with a so called…
Worst experience ever with a so called top brand. Order placed on Suunto.com, from stock, order confirmed, credit card debited... that's for the positive part. Afterwards? No follow-up, delivery not honored, order cancelled by Suunto (without reason), no customer service, not a single reply to emails, no other contact means... 100% fake. Check other reviews before placing any orders. This company is miles away from what it used to be. Poor Suunto shame on you. If any desperate employee dares to answer... quit your job for a more respectful company!!!
2026年3月31日
自発的なレビュー
Suunto からの回答
Dear Yves,
Thank you for providing feedback on this issue. We sincerely apologize that you were not able to receive satisfactory service from our support team. We are committed to providing fast, clear, and efficient service, and we regret that we were unable to meet your expectations this time.
We also sincerely apologize for the issues you encountered when purchasing the Suunto device. We strive to provide reliable service, and we regret that we were unable to meet your expectations this time. Your feedback is crucial to us and helps us improve our service.
Please contact us directly at support@suunto.com and provide details of your issue (including any previous case numbers if applicable). We hope to provide you with the support you deserve and find a fair and reasonable solution.
Sincerely,
Suunto Support Team
Terrible customer support
Terrible customer support. Bought a strap, it broke after a couple of months, but somehow they are not able to send a replacement. Its ongoing for 4 months now, horrible.
Their watches have potential but needs quite some (software) development to become on par with G for example.
2026年4月1日
自発的なレビュー
Suunto からの回答
Dear Trebor,
Thank you for reporting this issue. We sincerely apologize that your experience with our support team did not meet your expectations. We are always committed to providing fast and effective support, so we regret that we were unable to meet your expectations this time.
We also sincerely apologize for the problem you encountered while using your Suunto device. We are committed to building reliable and durable products, so we understand how much inconvenience this kind of problem can cause you.
Please send an email directly to support@suunto.com, detailing your problem, and please provide any previous ticket numbers if applicable. We want to ensure your issue is thoroughly investigated and that you receive the support you deserve. Our goal is to work with you to find a fair and reasonable solution.
Thank you again for sharing your experience, and we look forward to providing you with further assistance.
Sincerely,
Suunto Support Team
Commande passée avec livraison à…
Commande passée avec livraison à domicile… finalement déposée en point relais sans aucun accord.
Et là, le meilleur : le service client vous explique tranquillement que ce n’est plus leur problème et vous renvoie vers le transporteur.
Donc vous payez, ils encaissent, mais dès qu’il y a un souci, débrouillez-vous.
Aucune prise de responsabilité, aucune solution, aucun respect du client.
C’est assez hallucinant pour une marque comme Suunto.
Expérience catastrophique, je ne recommande absolument pas.
2026年3月11日
自発的なレビュー
Suunto からの回答
Chère Menetrier Paule,
Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés que votre expérience avec notre équipe d'assistance n'ait pas été à la hauteur de vos attentes. Nous nous engageons à fournir une assistance rapide et efficace, et nous regrettons de ne pas avoir pu répondre à vos attentes cette fois-ci.
Nous vous présentons également nos sincères excuses pour les problèmes rencontrés lors de la réception de votre appareil Suunto. Nous mettons tout en œuvre pour offrir un service fiable et de haute qualité, et nous regrettons de ne pas avoir pu répondre à vos attentes cette fois-ci. Vos commentaires sont essentiels pour nous et nous aident à améliorer nos services.
Veuillez nous contacter directement à l'adresse support@suunto.com et nous fournir les détails de votre problème (y compris les numéros de dossier précédents, le cas échéant). Nous espérons vous apporter l'aide nécessaire et trouver une solution adaptée.
Merci encore d'avoir partagé votre expérience, et nous restons à votre disposition pour toute assistance supplémentaire.
Cordialement,
L'équipe d'assistance Suunto
Suunto peggiore marca in assoluto
Suunto è stata senza dubbio la peggior marca che abbia mai acquistato. NON COMPRATE I LORO OROLOGI! A ogni aggiornamento si blocca tutto. Nel mio caso, l’orologio si è completamente impallato. Ho contattato l’assistenza e mi hanno detto di spedirlo. L’ho fatto, e come risposta mi hanno inviato un preventivo di riparazione assurdo, dicendomi addirittura che aveva un problema di infiltrazioni di acqua (l'orologio si accenda e i veri problemi erano di software come segnalato da altri utenti!) e mi segnalano che conveniva comprarne uno nuovo a 399€ per un SUUNTO 9 BARO BLACK193510006837. FOLLIAAA!!.
Parliamo di un orologio acquistato nel 2025 e siamo nel 2026: non è passato nemmeno un anno. Tutto questo solo perché non ho più lo scontrino e non venitemi a dire di contattare l’assistenza via email o con altri canali: l’ho già fatto e non avete risolto nulla! Sembra solo che prendiate in giro i clienti. Aggiornamento mi chiedono 41€ per riavere l'orologio ahahah ridicoliiii!!!!
2026年3月31日
自発的なレビュー
Suunto からの回答
Gentile Cliente,
La ringraziamo per il feedback che ci ha fornito in merito a questo problema. Ci scusiamo sinceramente per non aver potuto ricevere un servizio soddisfacente dai nostri team di supporto e riparazione. Ci impegniamo a fornire un servizio rapido, chiaro, efficiente e di alta qualità e ci dispiace di non essere stati in grado di soddisfare le sue aspettative in questa occasione.
Ci scusiamo inoltre sinceramente per i problemi riscontrati durante l'utilizzo del suo dispositivo Suunto. Ci impegniamo a realizzare dispositivi affidabili e ci dispiace di non essere stati in grado di soddisfare le sue aspettative in questa occasione. Il suo feedback è fondamentale per noi e ci aiuta a migliorare il nostro servizio.
La preghiamo di contattarci direttamente all'indirizzo support@suunto.com e di fornirci i dettagli del problema (inclusi eventuali numeri di pratica precedenti, se disponibili). Speriamo di poterle fornire l'assistenza che merita e di trovare una soluzione equa e ragionevole.
Cordiali saluti,
Team di supporto Suunto
They charged me post 2 ways for faulty watch
They charged me £5 for posting it out and £5 posting it back for a faulty watch (Core with crazed lit display).
Never ever again.
2026年3月1日
自発的なレビュー
Suunto からの回答
Dear MH,
Thank you for sharing your honest feedback. We sincerely apologize for any inconvenience your experience may have caused. We are always committed to providing excellent service, and hearing your feedback is a great concern to us.
We understand how disappointed you may be and sincerely apologize for any inconvenience. Your feedback is crucial to us and helps us improve our services.
Please send an email to support@suunto.com with more details about your device repair. We really want to understand your situation better and do our best to help you.
Thank you again for taking the time to share your experience. Your feedback is very helpful in improving our work.
Sincerely,
Suunto Support Team
I’ve bought several suunto watches and…
I’ve bought several suunto watches and even bought one for my partner. The straps broke off 2, my partners has stopped working and the final one standing (the cheapest) can do one activity before dying. I sent one watch back to suunto to be repaired initially as it kept coming up with a fault, but when it returned the strap then broke off only a week or so after. The battery life had started to dwindle on my partners, and we had our watches for under 4years. It’s a lot of money for a product that realistically seems like it’s only made to last for a year or so. Very disappointed. Also when they did work they were highly inaccurate, I’m a long time runner and the heart rate (even resting) was way out. Distance is out for runs too, it royally messed up when I did the Manchester marathon and told me I was almost 10km ahead of what I was which killed my mindset in that final ‘additional’ 10km. Wouldn’t recommend the company and will not be buying from them again.
2026年3月25日
自発的なレビュー
Suunto からの回答
Dear Rebecca,
Thank you for sharing your honest feedback. We sincerely apologize for any inconvenience your experience may have caused. We are always committed to building trustworthy devices, and hearing your feedback is deeply concerning.
We understand how disappointed you may be and sincerely apologize for any inconvenience. Your feedback is crucial to us and helps us improve our products.
Please send an email to support@suunto.com with more details about your device model and any recent updates to this issue. We really want to understand your situation better and do our best to assist you.
Thank you again for taking the time to share your experience. Your feedback is invaluable to our work. We look forward to providing further assistance.
Sincerely,
Suunto Support Team
He hecho un pedido no tengo noticias ni…
He hecho un pedido no tengo noticias ni guna de el, contacto con ellos y nada, atención al cliente inexistente
2026年3月23日
自発的なレビュー
Suunto からの回答
Estimado Manuel:
Gracias por informarnos sobre el problema que experimentó. Le pedimos disculpas sinceramente por la experiencia de atención al cliente insatisfactoria que tuvo en esta ocasión. Siempre nos comprometemos a brindarle asistencia oportuna y eficiente, y lamentamos no haber podido hacerlo esta vez.
Entendemos que la falta de información clara sobre el envío le haya causado preocupación. Por favor, envíe también un correo electrónico directamente a support@suunto.com con su número de pedido a nuestro equipo de soporte.
Revise su correo electrónico con regularidad, incluyendo la carpeta de correo no deseado, para recibir actualizaciones de nuestro equipo.
Gracias por su paciencia y por darnos la oportunidad de solucionar el problema.
Saludos cordiales,
Equipo de Soporte de Suunto
Personalisierung der Sportmodi funktioniert bei Suunto nicht
Ich habe eine Suunto Peak pro. Seit Monaten lassen sich die personalisierten Sportmodi nicht mehr einstellen. Der Support von Suunto antwortet, dass sie dieses Problem kennen und an einer Lösung arbeiten. Dieses Problem hat bei früheren Versionen nicht bestanden. Nachdem die Lösung des Problems offensichtlich längere Zeit in Anspruch nimmt, kann ich nur abraten, derzeit eine entsprechende Uhr zu kaufen. Es gibt Mitbewerber,,,
2026年3月22日
自発的なレビュー
Suunto からの回答
Sehr geehrter Thomas,
vielen Dank für Ihr ehrliches Feedback. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch das Software-Update entstanden sind. Wir sind stets bestrebt, zuverlässige Geräte zu entwickeln, und Ihr Feedback ist uns sehr wichtig.
Wir verstehen Ihre Enttäuschung und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Ihr Feedback ist uns sehr wichtig und hilft uns, unsere Produkte zu verbessern.
Bitte senden Sie eine E-Mail an support@suunto.com mit weiteren Details zu den aktuellen Entwicklungen in dieser Angelegenheit. Wir möchten Ihre Situation besser verstehen und Ihnen bestmöglich helfen.
Vielen Dank nochmals, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Ihr Feedback ist uns eine große Hilfe bei der Verbesserung unserer Arbeit.
Mit freundlichen Grüßen,
Ihr Suunto Support-Team
Kein Ersatz Uhrenarmband
Kein Ersatz Uhrenarmband, obwohl defekt. Kundenservice scheint eine AI zu sein.
2025年12月18日
自発的なレビュー
Suunto からの回答
Sehr geehrter Herr Kajetan,
vielen Dank für Ihr Feedback zu diesem Problem. Wir bedauern aufrichtig, dass Sie von unserem Support-Team nicht zufriedenstellend betreut wurden. Wir sind stets bemüht, einen schnellen, transparenten und effizienten Service zu bieten, und bedauern, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.
Wir entschuldigen uns außerdem aufrichtig für die Probleme, die Sie bei der Nutzung Ihres Suunto-Geräts hatten. Wir arbeiten kontinuierlich an der Entwicklung zuverlässiger Geräte und bedauern, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten. Ihr Feedback ist uns sehr wichtig und hilft uns, unseren Service zu verbessern.
Bitte kontaktieren Sie uns direkt unter support@suunto.com und beschreiben Sie Ihr Problem detailliert (gegebenenfalls inklusive vorheriger Fallnummern). Wir hoffen, Ihnen die notwendige Unterstützung bieten und eine zufriedenstellende Lösung finden zu können.
Mit freundlichen Grüßen,
Ihr Suunto Support-Team
Suunto からの回答
Dear Jeannine,
Thank you for your feedback. We are pleased that you had a good experience communicating with our support team and that it met your expectations. We are very pleased to know that you appreciated our team's quick and efficient responses.
Your feedback is very important to us and motivates us to continue providing the best support for our customers.
Best regards,
Suunto Support Team
Terrible service and support and no way to escalate.
I feel I have no choice other than to post this review after my experience of the lack of customer supported terrible communication. Be warned!!!
My Vertical Titanium is a great watch but be warned about terrible warranty service. When you spend £700+ you expect good service under the warranty but if you search hard you will find information on website which says 2 months delay for UK repairs or service. However, the repair booking process does not warn you of this until too late.
My watch froze and would not reset and is now gone for who knows how long!. Appalling service and no communication.
Here is my repair timescale to date:
18th January service request logged with Suunto
19th January follow warranty return process using DHL as instructed.
21st January DHL confirm delivery
4th February Suunto confirm receipt after nearly two weeks! Estimate repair time 30 days.
18th February Suunto say can’t repair within time agreed. No new timescale given.
19th February Contact Suunto on chat as directed to request timescale. Email received from support team saying they are awaiting an update from their team and will update me.
24th February email from Suunto - case will be closed due to inactivity! Send reply to to reopen case so I ask for update.
24th February Suunto support reply and say the repair is in queue and they are working on it. I request timescale. No reply. No apology.No watch. No explanation. No offer of warranty extension (yes watch was less than 12 months old).
3rd March more apologies, more promises its been escalated
5th March more apologies, more promises its been escalated then nothing.....
9th March ....except another email to say case will be closed due to inactivity.
My watch? Who knows...presumably Suunto but they're not saying.
2026年3月10日
自発的なレビュー
Suunto からの回答
Dear John,
Thank you for reporting this issue. We sincerely apologize that your experience with our support team did not meet your expectations. We are always committed to providing fast and efficient support, and we regret that we were unable to meet your expectations this time.
We also sincerely apologize for the problem you encountered while repairing your Suunto device. We are committed to providing fast and efficient service, and we understand how much inconvenience such problems can cause you.
Please send an email directly to support@suunto.com, detailing your problem, and please provide any previous ticket numbers if applicable. We want to ensure your problem is completely resolved and that you receive the support you deserve. Our goal is to work with you to find a fair and reasonable solution.
Thank you again for sharing your experience, and we look forward to providing you with further assistance.
Sincerely,
Suunto Support Team
Suunto 9 peak pro
Suunto 9 peak pro - skulle være det ur jeg ville bruge til at måle mine daglige skridt og isæt det ur der skulle følge mig i mine træningstimer - men nej...så længe skridt ikke registreres korrekt, kan jeg ikke bruge det.
Den ene stjerne gives udelukkende fordi at jeg fik byttet det første ur med præcis det samme problem som ur nummer 2 har.
2026年3月3日
自発的なレビュー
Suunto からの回答
Kære Dorte,
Mange tak fordi du har delt din ærlige feedback med os. Vi beklager oprigtigt din oplevelse og de gener, som visse funktioner har forårsaget dig. Vi stræber altid efter at skabe pålidelige produkter, og derfor tager vi din feedback meget seriøst.
Vi forstår fuldt ud din skuffelse og beklager de ulemper, dette har medført. Din feedback er afgørende for os og hjælper os med at forbedre vores produkter fremadrettet.
Vi vil meget gerne hjælpe dig med at løse dette. Send venligst en e-mail direkte til support@suunto.com med en detaljeret beskrivelse af dine problemer. Hvis du har et tidligere sagsnummer, bedes du også oplyse dette. Vi ønsker at sikre, at dit problem bliver løst grundigt, og at du får den support, du har brug for.
Med venlig hilsen,
Suunto Support Team
12 Years of Loyalty Ending
12 Years of Loyalty Ending: The Suunto Race is Broken and Inaccurate.
I have been a dedicated Suunto user since 2014, but after 1 year and 3 months with the Suunto Race, I am ready to give up. This is my 3rd Suunto watch, and while I love the app and the hardware design, the data tracking is a disaster.
The Major Issues:
Critical Sensor Freezing: Several times (including yesterday), the watch stops registering steps, calories, and the blood oximeter entirely. Even after multiple restarts, it fails to track.
Impossible Data: Yesterday, I completed a 10.9 km Nordic Walk. My phone and GPS confirmed the distance, yet the Suunto recorded only 149 calories.
Broken Math: I frequently observe that my "Total Daily Calories" at the end of the day are LOWER than the calories recorded for a specific activity earlier that same day. This is mathematically impossible and makes the watch useless for anyone trying to balance nutrition and movement.
I contacted support last year about these same issues, but they acted as if they didn't understand. For a premium sports watch, failing at basic step counting and calorie addition is unacceptable. If you rely on accurate data for your health and recovery, look elsewhere.
2026年2月28日
自発的なレビュー
Suunto からの回答
Dear Customer,
Thank you for sharing your honest feedback. We sincerely apologize for the inconvenience your experience and some of the features may have caused. We are always committed to building trustworthy devices, and your feedback deeply concerns us.
We understand how disappointed you may be and sincerely apologize for any inconvenience. Your feedback is crucial to us and helps us improve our products.
Please send an email directly to support@suunto.com, detailing your issue. If you have a previous support ticket number, please provide it as well. We want to ensure your issue is thoroughly investigated and that you receive the support you deserve. Our goal is to work with you to find a fair and reasonable solution.
Thank you again for sharing your experience, and we look forward to providing you with further assistance.
Sincerely,
Suunto Support Team
Poor customer service and stap materials defect
A design/materials defect of the strap caused it to break or come loose whilst I was snowboarding resulting in the watch being lost. Note that this is one of the spots listed on the watch and is therefore intended use.
I had only had this watch for 5 months and the strap and watch were still within warrenty.
I have contacted support regarding this issue. However, after several responses back and forth, they have ignore me for the last two weeks despite my follow up emails asking for an update. This is extreamly frustrating and is leaving me in Limbo.
I chose Suunto over competitors after hearing how good of a company they are. I am now wondering if I have made a mistake.
2026年2月23日
自発的なレビュー
Suunto からの回答
Dear William,
Thank you for letting us know about the issue you encountered. We sincerely apologize for the unsatisfactory customer service experience you experienced this time. We are always committed to providing you with timely and efficient assistance, and we regret that we were unable to do so this time.
We understand that the lack of a clear and timely solution may have caused you concern. Please rest assured that we have informed the team handling your case and requested them to follow up as soon as possible.
Please check if your issue has been fully resolved. If not, please contact us directly at support@suunto.com and provide details of your issue (including any previous case numbers). We hope to provide you with the support you need and find a fair and reasonable solution.
Thank you again for taking the time to share your experience. Your feedback is very helpful for us to improve our work.
Sincerely,
Suunto Support Team
This company is as crooked as can be
This company is as crooked as can be. They approved a return and sent me a label. I sent it out and it’s been sitting at Fedex for three weeks. I’ve called Fedex three times. They said the package is considered lost.. I wrote the company and told them this and even showed them pictures of it and they said oh it’s sitting there because of weather. I live two hours from where it’s sitting and as we had an ice spell January 30 today is February 21 almost a month. The weather is not still bad and they won’t do anything to give me my money back so I don’t have the product or my money do not do business with this company. Their products suck also.
2026年2月21日
自発的なレビュー
Suunto からの回答
Dear Keith,
Thank you for informing us of the issue you encountered. We sincerely apologize for the unsatisfactory customer service experience you experienced this time. We are always committed to providing you with timely and efficient assistance, and we regret that we were unable to do so this time.
We understand that the lack of a clear and timely solution may have caused you concern. Rest assured, we have informed the team handling your case and requested that they make improvements.
Please check if your issue has been fully resolved. If not, please contact us directly at support@suunto.com and provide details of your issue (including any previous case numbers). We hope to provide you with the necessary support and find a fair and reasonable solution.
Thank you for your patience and for giving us the opportunity to correct the problem.
Sincerely,
Suunto Support Team
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