Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
企業が回答しました
所在地
所在地を変更3 Guildhall Shopping Centre, EX4 3HP EXETER, GB
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Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I wo... もっと見る
企業が回答しました
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
企業が回答しました
Incredible experience. I received perfect service, from a lad named Jake. Never have I received such good customer service. Jake was polite, attentive and helpful. He was with me for a good 45 minutes... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
3 Guildhall Shopping Centre, EX4 3HP, EXETER, 英国
4.9
優良
89件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing customer service from Libby who…
Amazing customer service from Libby who was so helpful. Thank you Libby for your advice and help we will definitely be coming back and we highly recommend!
2026年4月20日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Libby and Jake were both really…
Libby and Jake were both really welcoming and friendly from the moment I walked into the shop to leaving with some lovely perfumes. They were really informative on the scents I was interested in. I would really recommend both Libby and Jake for anyone looking to buy themselves or a loved one a gift. Thankyou both and I will definitely be coming back in the future!
2026年3月31日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great costumer service by Jake
Great costumer service by Jake! Will be back again, thank you
2026年3月22日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always such good service here
Always such good service here. They have such good recommendations and know about the perfumes they’re selling really well.
2026年3月20日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely helpful staff
Lovely helpful staff, the Versace Eros 100 ml wasn’t in stock , arranged to be posted, was told could take up to 3-5 days to be delivered, it arrived in 2 days , very happy.
2026年3月9日
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best shop to buy perfumes
The best shop to buy perfumes. I will recommend and recommend again and again.
2026年2月24日
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume shop Exeter Guildhall
The Perfume shop Exeter Guildhall. Jake and the team were great. Very knowledgeable and helpful. Keep up the great work
2026年2月15日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you to Danny and Laura
Thank you to Danny and Laura for an amazing deal. They were both so helpful and so friendly, thanks a lot. I will definitely come back soon :)
2026年2月2日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
All the staff were helpful and…
All the staff were helpful and friendly- extra thanks to Alyssa for all of her help and recommendations. Will return!
2026年1月10日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered on line for the first time
I ordered on line for the first time, using the perfume shop app. It was easy & straightforward to use & my items arrived quickly.
2025年11月29日
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Great customer service from Dylan
Great customer service from Dylan whilst picking out our Christmas presents today. He was very patient and helpful, making it an easy and stress free process!
2025年11月14日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Served by Keyaan
Served by Keyaan, his first day on the job! He was patient with me, explained the savings I could make today and took time to find out who I was buying for and the kinds of scents they normally wear.
I went in to browse, came out with 5 bottles! Well done that man.
2025年11月11日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Great service from Dylan today
Great service from Dylan today. He was really friendly, but also knowledgeable without being at all pushy. Incredible that this was his first day - it seemed line he’d worked here for years.
2025年11月3日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service by Jake and…
Amazing customer service by Jake and Libby! got the perfume needed for a perfect gift
2025年10月17日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Exeter 224 からの回答
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Jake was a great help with my husband…
Jake was a great help with my husband choosing a fragrance took the time to get to know what he was looking for. His knowledge was fantastic and he was super friendly! Definitely will be returning
2025年9月27日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Fantastic service the man that served…
Fantastic service the man that served us was very knowledgeable about perfumes very patient and professional. Also a great chat about music while he expertly wrapped our purchase.
2025年9月19日
自発的なレビュー
The Perfume Shop - Exeter 224 からの回答
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
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